Role of Leadership in Enhancing Performance of Employees in Hospitality Industry

This dissertation explores the role of leadership in enhancing the performance of employees within the hospitality industry, with a focus on Conrad London St. James Hotel. It examines the concept and theories of leadership, and identifies effective leadership styles and practices. The study uses a quantitative research method and includes primary and secondary data collection.

Dissertation
Abstract
The current dissertation is based on the topic of Role of leadership in enhancing
performance of employees within hospitality industry of UK for which chosen organisation is
Conrad London St. James Hotel. The main aim of current investigation is to evaluate about the

concept and theories of leadership while its main objective consists of determination of the role
of leadership in enhancing the performance of employees within the Conrad London St. James
Hotel. To have significant among of information for current study, use of both primary and
secondary form of data collection is made out of which primary data would be collected through
making use of questionnaire where as secondary information is collected from online articles and
journal. The nature of current study is based on quantitative method which facilitates and ensures
better collection of facts in numeric form and also supported effective presentation of research
findings with the help of pie charts and frequency table.
Table of Contents
Abstract............................................................................................................................................1
Research Topic: Role of leadership in enhancing performance of employees within hospitality
industry of UK. A research project on Conrad London St. James Hotel.........................................1
Introduction......................................................................................................................................1
Problem / issue identified.......................................................................................................1
Aims and objective.................................................................................................................2
Rationale for selection of topic...............................................................................................2
Research questions.................................................................................................................3
Scope and limitation of research............................................................................................3
Literature Review.............................................................................................................................3
To review about the need and importance of concept and theories of leaderships within a
business organisation..............................................................................................................4
To determine the role of leadership in enhancing the performance of employees within the
Conrad London St. James Hotel.............................................................................................5
To identify some more effective leadership style and practises that ensures higher
performance and motivation level in employees of Conrad London St. James Hotel...........7
Research Methodology....................................................................................................................8
Findings and Analysis....................................................................................................................14
Analysis of research findings...............................................................................................14
Interpretation of collected data.............................................................................................17
Conclusions and Recommendations..............................................................................................27

Conclusion............................................................................................................................27
Recommendation..................................................................................................................28
REFERENCES..............................................................................................................................28

Research Topic: Role of leadership in enhancing performance of employees
within hospitality industry of UK. A research project on Conrad London
St. James Hotel
Introduction
Leadership basically comprises of an art of motivating and directing a group of employees
or people in order to direct and guide them to act towards accomplishment and achievement of a
common goal. Leadership is a vital and complex concept that is both taken as a research arear as
well as a practical skill that is applied by an individuals to lead and influence other people or a
team for better performance and development of a firm. Beside this, it has been also analysed
that in current competitive nature of business environment, a highly talented and motivated
workforce has become an essence for all business organisation that is possible only through
leading effective management of people along with regular motivation and positive workplace
environment and engagement (Guthrie and Jenkins, 2018). Therefore, current research project
and dissertation is lead out on the topic of Role of leadership in enhancing performance of
employees within hospitality industry of UK in order to effectively analysis and evaluate the
concept of leadership.
The organisation which is selected for undertaking current study is Conrad London St.
James Hotel which is one of the well known hotel located at the Westminster, London, United
Kingdom. The Conrad London St. James Hotel is providing all exclusive facilities at a very
affordable prices that is vary according to the stay of a person. The main room options which are
available in the Conrad London St. James Hotel comprises o double room, twin room, business
sites, honeymoon suites and family space (Welch and Hodge, 2018). The efficient and exclusive
services which are provided by the Conrad London St. James Hotel comprises of providing a
suitable and most comfortable contemporary room with all required facilities like Wi-Fi, 42-inch
flat-screen TVs and Nespresso to the demand and expectation level of customers.
Problem / issue identified
The Hospitality industry of UK is having a high level of competition in which many major
and world class players like Holiday inn, Hilton Hotel and many others are there. Therefore,
many issues and problems are faced by Conrad London St. James Hotel in attracting and catering
larger number of customers and guests. Apart from this, high level of employees turnover is also
1

a vital issue that is encountered by many firm because of lack of proper job satisfaction and
motivation. Therefore, a more skilled and motivated workforce is required by Conrad London St.
James Hotel to enhanced its performance and productivity level along with for retaining its
talented and skilled employees for a longer period of time (Lis and Cegliński, 2017). Therefore,
current investigation has been leads out to evaluate about the Role of leadership in enhancing
performance of employees within hospitality industry of UK that is vital to improve the
motivation and performance level of employees of Conrad London St. James Hotel to have
better results and success in the competitive business environment.
Aims and objective
Research aim
The main aim associated with leading out current investigation is, “To evaluate about the
concept and theories of leadership along with analysing its role in enhancing performance of
employees within hospitality industry of UK”. A research project on Conrad London St. James
Hotel
Research objectives
 To review about the need and importance of concept and theories of leaderships within a
business organisation.
 To determine the role of leadership in enhancing the performance of employees within
the Conrad London St. James Hotel.
 To identify some more effective leadership style and practises that ensures higher
performance and motivation level in employees of Conrad London St. James Hotel.
Rationale for selection of topic
It has been observed that leadership is important and vital concept that tend to plays a vital
role in motivating and directing people towards achievement of higher level of performance by
the way of creating and leading out a strong human relations. Thus, selection of current research
topic is rationale and significant for a firm as it facilitates and ensures better understanding about
the need and importance of concept and theories of leaderships within a business organisation
that plays crucial role in enhancing the performance and productivity level of employees. Beside
this, the selection of current research topic based on the topic of role of leadership is also vital
and important as it plays a significant role in motivating and directing employees towards better
performance which mitigate and reduce the risk of high competition that prevails in the business
2

environment. Apart from this, leadership is also vital to have effective and positive human
relationship which is helpful in attracting and retaining talented employees for a longer span of
time. Further, the selection of current research topic is also vital and important from the
educational as well as the academic purpose of investigation as it endures better practical
knowledge along with improvement in personal skills and competencies.
Research questions
 What could be the main factors presenting the need and importance of concept and
theories of leaderships within a business organisation?
 How a vital role is leads out by leadership in enhancing the performance of employees
within the Conrad London St. James Hotel?
 What can be the some more effective leadership style and practises that ensures higher
performance and motivation level in employees of Conrad London St. James Hotel?
Scope and limitation of research
The current investigation is based on the topic of role of leadership that is having a wide
scope as facilitates better understanding about the concept and theories of leadership which are
vital for a firm to effectively guide and direct its employees for better performance. Apart from
this, current investigation would also lead to analysis about the role of leadership in enhancing an
improving the performance level of employees which is significant and important to mitigate the
threat of competition and also leads to better retention of employees. Beside this, a discussion
about the effective leadership style and practises that ensures higher performance and motivation
level in employees is also facilitated by current dissertation which is reflecting its wide scope as
lead to improved productivity and better success of a company. The issues and limitation that are
associated with current investigation comprises of lack of sufficient time period for conducting
and leading out an in-depth information. Beside this, an issues elated with lack of sufficient
ensures and collection of authentic and reliable data is also faced.
Literature Review
This forms out to be a vital part every dissertation and research project that facilitates a
systematic analysis and review of secondary source of data which is important to set out a base
and framework for further investigation (Altinay and et. al., 2019). The current literature review
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is based on the topic of role of leadership and its objectives for which a range of online article
and journals are being evaluated, a discussion and analysis of which is provided as follows:
To review about the need and importance of concept and theories of leaderships within a
business organisation.
As per the view point Mike Myatt, 2020, the concept of leadership is mainly associated
and related with the process which is adopted by a leader to influence and direct its followers for
better accomplishment and achievement of task. Thus, in context of a business firm, the concept
of leadership is mainly comprising of a process that is used by a leaders or managers to motivate
and influence its employees and subordinates for better performance and higher productivity.
The concept and theories of leadership are important and essentially needed by a business firm or
company as it provides ability to influence and modify the behaviour of employees to lead a
more positive and improved workplace environment. Apart from this, it has been also observed
that the concept of leadership also provides a better tool to keep a check and control over the
behaviours and attitudes of employees by the way of effective communication and interaction
therefore, mitigate and reduce the chances of chaos and confusion at workplace (Warren, 2018).
Apart from this, the concept and theories of leadership are also needed and required to set a clear
vison and objectives along of with effectively share this vision with other to make them willingly
follow the set targets by the way of application of effective knowledge, information and methods
to realize and achieve the set vision. The main advantages and benefits which are reflecting the
need and importance of concept and theories of leaderships within a business organisation are
evaluated and discussed as below:
Boosts morale of employees- The staff of the company forms and makes out the most vital
asset of any firm which performs and carry out all other activities and task. Further, constantly
recruiting of new employees is taken as a time consuming and expensive process therefore
boosting of morale and satisfaction level of employees would be helpful for a company to retain
its staff for longer periods that is important for business’s success (Berraies and El Abidine,
2019). Thus, the concept of leadership is vital and important for a firm as it lead to a happy and
contented workforce who tend to feel appreciated as well as involved in the set journey of the
company. Apart from this, it has been also analysed that the application of concept and theories
of leadership are more likely to keep the employees motivated and directed towards the business
goal and also tend to keep the employees more loyal towards the business that whilst achieving
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productivity. Thus, an analysis can be made out that the concept of leadership is vital to boost the
morale of employees which enhance their job satisfaction level and makes them more loyal and
commitment towards firm which mitigate the issue of high employees turnover by the way of
retention and attraction of talented employees for a longer period of time.
Improved productivity of the firm- The one of the vital need and importance of concept
and theories of leadership can be analyse from the fact that it lead to improvement in the
productivity level of a firm by the way of creating a more effective teams and skilled workforce
which drive better success. An analysis can be made out that the concept of leadership plays a
vital role in influencing and directing the skills and efforts of employees towards
accomplishment of a common a goal and set a better coordination and collaboration among
employees that lead significant effect in improving the overall productivity of the firm (Bligh,
Kohles and Yan, 2018).
Enhanced competitive strength- One of the key aspect of concept of leadership comprises
of leading high retention rates along with improving the loyalty and happiness level of
employees. Thus, a vital and important part is played by leadership in attracting and retaining the
most talented and skilled employees which lays a vital role in providing more exclusive and
creative form of services that are taken as vital and important to have enhancement in the
competitive strength of a firm. Thus, an analysis can be made out that the concept and theories of
leadership maintain a positive workplace environment and effective relationship with employees
which attract and retain more competent and talented employees that have a positive impact on
enhance the competitive strength of a firm by the improved motivation and performance level of
employees (Chang and Teng, 2017).
To determine the role of leadership in enhancing the performance of employees within the
Conrad London St. James Hotel.
As per the information provided by Kemal Surji, 2014, it has been analysed that the today
every organisation needs an effective and strong leadership for dealing with the various factors
organisation which comprises of employee performance and satisfaction level along with
positive workplace environment by the way of proper achievement rewards. Further, it has been
analysed that the leadership plays a vital and optimistic impact on the performance level of
employees by the way of shaping their skills and talents along with effectively motivating and
guiding them for transforming potential into reality for better accomplishment of set targets and
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objectives. The main factors and concepts that is reflecting a significant and positive role of
leadership in enhancing the performance of employees within the Conrad London St. James
Hotel are discussed and evaluated below:
Setting and implementation of clear vision and values- Leadership plays a vital role in
setting a clear vision and values on the basis of organisational culture and its targets. Leadership
helps in setting out a vision and target that is beneficial for both organisation as well as also
meets the interest and preference level of employees. Apart from this, leading out a clear vision
that set a balance between organisational needs and personal interest of employees is also a
positive role of leadership which keeps employees motivated and directed towards the better
accomplishment and achievement of the goals (Gallardo, 2019). Thus, through setting out a clear
vision and value along with its effective implementation that meets the needs of both employees
and organisation is an optimistic role of leadership which lead to improve employee’s
performance by the way of enhancing there morale which also boost there performance.
Ensures effective communication- The another most vital and positive role of leadership
comprises of setting out and leading effective communication at workplace. Leadership makes
sure and ensures that an important message should be properly communicated with both its
executives and sub-ordinates to keep a balance and proper flow of information. Thus, leadership
acts a bridge between top authority and employees which plays a vital role in conveying regular
messages and important information which reduces the chances of all kind of chaos and
confusion. Apart from this, proper guidance and directions are also provided by the leadership
through setting an effective communication and regular feedback from employees are also taken
by leaders to make them feel more comfortable and motivated at workplace (Kim and et. al.,
2018). Thus, leadership ensures better flow of information and also mitigates and reduces the
chances of chaos and confusion at place of work along with improved integration with
employees which plays a significant role in enhancing and improving the skills of employees.
Maintaining integrity and effective employee’s relationship- The concept of integrity is
mainly related and associated with the treating everyone in an equitable manner along with
retaining the honesty and encouraging team by the means of being honest. Leadership supports
and aims at maintaining and effectively restoring the quality of integrity among its subordinates
and colleagues which ensures and leads to positive workplace environment. Apart from this,
leadership is also important to entail and lead out an open and more engaging relationship with
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the employees by the way of effective integration and connection which sets out an improved
level of coordination and collaboration in teams and various activities that have a positive impact
on the overall performance and efficiency level of employees. Thus, an analysis can be made out
that leadership leads to enhanced level of integrity at workplace which boost loyalty and
commitment level of employees along with an engaging workplace relationship which have a
significant role in improving the overall performance of the employees (Koo and Park, 2018).
To identify some more effective leadership style and practises that ensures higher performance
and motivation level in employees of Conrad London St. James Hotel.
With respect to the information provided by Lis, A. and Cegliński, P., 2017, there are many
effective leadership styles and practises that can be adopted by a firm to have and ensures higher
performance and motivation level in employees. The set of effective leadership styles comprises
of democratic leadership style, transformational leadership style, transactional leadership style
and many more that have their own advantages and disadvantages which ensures and leads to
higher performance and motivation level. The democratic form of leadership is associated with
providing proper involvement of all employees and subordinates in decision making process and
also in strategy formulation (Li and et. al., 2018). Thus, democratic leadership styles supports a
participative nature of management which boost the creativity and commitment level of
employees which have a positive impact on their overall performance and efficiency level. The
drawback of democratic leadership comprises of the fact that it leads to decentralisation of power
which causes delays in decision making. Beside this, transactional form of leadership style is
also a vital form of leadership style where use of both rewards and punishment is made by
leaders to promote efficiency and guide its employees for better performance. The main positive
aspect of transactional leadership style comprises of the fact that it effectively motivates team
members for maximization of productivity through providing higher perks and incentives along
with threat of punishment which directs and motivates employees to have better performance and
higher level of efficiency. The drawback of transactional form of leadership comprises of the fact
that providing incentives and higher perks would lead to enhancement in the cost of the firm and
also leads to an incompetence leadership that is difficult to counter (Ling, Liu and Wu, 2017).
Beside this, another important leadership style consists of the transformational leadership
which form of a leadership style in which leader works in coordination with teams in order to
effectively identify needed change and also aim at creating a vision to guide the change through
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inspiration. Use of transformational form of leadership style is most suitable and appropriate for
a firm as it effectively support and encourage the higher level of motivation by the way of
focusing in positive development of subordinates. Apart from this, the transformational form of
leadership style also emphasis and focus on maintain moral standards within an organisation
which encourages and leads to more clear values, priorities and standards to ensure higher
performance and motivation level in employees (Luu, 2019).
Further, as per the information provided by Watkins, A.D., 2017, the main practises that
ensures higher performance and motivation level in employees consists of maintaining effective
communication along with ensuring and leading out regular training and development programs
for employees which boost and enhance their morale and motivation level. Implication of
effective communication keeps a check on flow of information and ensures proper bifurcation of
roles and responsibilities of all employees which reduces the chance of chaos and confusion thus,
improve the performance and efficiency level of employees. Beside this, providing regular
training and development programmes also enhance the performance and efficiency level of
employees by the way of continuously improving and sharing the skills and competencies of
employees along with motivating and directing them for better development and enhanced
growth opportunities (Pietsch and Tulowitzki, 2017).
Research Methodology
This forms out to be a vital part of every investigation that provides all required and needed
information about proposed form of research method and approaches which are applied and used
by a researcher to perform and carry out an investigation in more efficient and effective way. To
have proper selection of and implication of specific procedure and appropriate research method
to ensure selection and proper analysis of information utilisation of research onion model is
made (Sethibe and Steyn, 2017). The research onion model is developed by Saunders which aim
at describing the all stages and phases through which a researcher needs to pass for effective
development of a research methodology. The description about the various layers of research
onion along with proper justification and reason for selection of appropriate research method and
approach is provided as follows:
Research philosophy- It forms out a vital part of research method that presents and provides
information about the belief according to which the data about a selected topic and phenomenon
should needs to be gathered, analysed and used by a researcher. There are four main firms of
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beliefs that could be applied by a researcher for conducting an investigation which consists of
positivism, interpretivism, pragmatism and realism. From these four types of research
philosophy, one most suitable and appropriate philosophy is selected and used by a researcher as
per the nature of phenomena and study. With respect to current investigation on the Conrad
London St. James Hotel which is related with analysing the role of leadership on performance of
employees, application and utilisation of positivism form of research philosophy is seemed most
appropriate (Sethibe, 2018). The main reason and justification behind selection of positivism
form of research philosophy is based on the evidence that it supports and brings out a more
systematic belief and practical nature of investigation to have better and efficient
accomplishment of set objectives. Further, selection of positivisms philosophy is also vital and
suitable for current investigation as it provided all required information in factual form based on
some conclusive measurements thus, provide a more specific and trustworthy set of results.
Research approach- This forms out to be the second layer of research onion model which
emphasis and focuses on the plans and broad procedure that are allied for a research along with
considering the broad assumptions associated with collection of data along with its analysis and
interpretation. Basically there are two main forms of research approach comprises of deductive
and inductive approach from which the deductive form of research approach is mainly applied
along with positivistic philosophy where as inductive approach is seemed to be used in parallel
with interpretivism philosophy. Thus, with respect to current investigation lead out on Conrad
London St. James Hotel, utilisation of deductive approach is seemed more suitable and
appropriate as it involves beginning of a theory and ensures collection and analysis of data that is
align with positivistic form of research philosophy. Apart from this, selection of deductive form
of approach is also suitable and justifiable for current study as it ensures better testing and
scanning of factual and numeric data (Uen and et. al., 2018).
Research strategy- This part of research methodology provides information about the
overall plan that is applied by a researcher fir conducting a study. Thus, research strategy forms a
crucial role in an investigation which facilitates and provides a base and entire framework for an
investigation. There are many forms and types of research strategy which are provided and
presented by research onion model which consists of action research, experimental research,
interviews, surveys, case study research, observation and many more. Out of these forms and set
of research strategy, use and implication of survey strategy seemed most appropriate and
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rationale for current investigation as it lead to quantitative method of data collection which leads
to better and more efficient gathering of information. Beside this, the main reason and
justification behind making selection and use of survey strategy is based in the fact that it
facilitates collection of larger set of data from a wider pool of respondents with the help of
questionnaire which aim at asking and evaluating multiple survey questions which are based on
specific topics (Watkins, 2017). Therefore, use of survey strategy facilitates most easiest and
simplest form of data collection from a larger number of participants thus leads to more efficient
and conclusive form of research results.
Choices of method- Research method basically presents the information about the main
strategies, processes or techniques which are utilized and adopted by an investigator to ensure
and lead to better collection of data and ensure gathering of all required evidence for analysis of
facts in order to uncover new information along with creating a better understanding on the
selected topic. There are two most common form of research method which comprises of
quantitative and qualitative method use of which are made by an investigator as per the nature of
study. The quantitative form of research method is mainly associated and related with numeric
and objective form of investigation whereas use and implication of qualitative nature of research
method promotes and leads to theoretical and in-depth form of investigation. Out of these two
type of research method, use of quantitative form of method is more suitable and appropriate for
current investigation as it ensure more easy collection of data in numeric terms (Yam, Raybould
and Gordon, 2018). The utilisation of quantitative form of research method is justifiable for
current study as it facilitates collection of data in statistical form which leads to better analysis
and systemic presentation of facts through making use of chars and frequency table which lead to
a more scientific and measurable set of results.
Time Horizons- Use of following Gantt chart is made to show the time horizons and
expected duration of all the research activities and task.
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Data collection and analysis- It defines as medium that are adopted by the scholar in order
to gather the information regarding a particular topic of investigation. There are number of
sources through which data can be collected which are further categories under two sections such
as primary data collection and secondary data collection. As per the requirement of current
investigation both primary as well as secondary data collection method used to perform this
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study (Flick, 2020). In this the primary investigation is one where the information is collected for
the first a while and contain more specific content to the aim of study. Interview, survey,
questionnaire, focus group etc. are some of the method for collecting primary data among which
questionnaire will be used which allow in gathering data from more people at a time which saves
cost and time both. On the other side, secondary data is one which is collected from already
published sources in order to develop understanding about current study area. For gathering
secondary data online sources will be access which includes books, articles, web pages, journals
etc. as it allows more updated information.
Sampling method- It represents a statistical method which is applied by a researcher to have
better and more efficient selection of research participants from a larger section of population in
order to conduct and carry out investigation in more effective manner (Zhang, Cao and Wang,
2018). With respect to current investigation, use of random mode of sampling method has been
made for selection of a 40 participants which are chosen from the employees of Conrad London
St. James Hotel. Use of random method of sampling is suitable and justifiable as it ensures and
leads to an unbiased nature of selection process where all units have equal chances of getting
selected and used in study. Use of below stated questionnaire would have been made for
collection of primary data for current investigation from the selected 40 participants on the topic
of Role of leadership in enhancing performance of employees within hospitality industry of UK.
Questionnaire
Q1) Do you having any perception and understanding about the Role of leadership in
enhancing performance of employees within hospitality industry of UK?
a) Yes
b) No
c) Neutral perception
Q2) What are the main factors which are representing the need and importance of
applying concept of leadership within a business organisation?
a) Boost motivation level of employees
b) Ensure better workplace coordination
c) Improved competitive strength
d) Attract and retain talented employees
e) All of the above
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Q3) Are you agreed with the statement that a vital and important role is played by concept
and theories of leadership in improving the performance level of employees within the
Conrad London St. James Hotel?
a) Agreed
b) Strongly agreed
c) Disagreed
d) Strongly disagreed
e) Neither agreed nor disagreed
Q4) How Leadership is playing a vital role in enhancing the performance and efficiency
level of employees?
a) Setting and implementation of clear vision and values
b) Reduction in chaos and confusion
c) Improved employee engagement and relationship
d) Maintaining integrity and transparency at workplace
Q5) Is it become vital and essential for Conrad London St. James Hotel to adopt better
leadership theories and strategies in order to overcome the issue and problem of high
employee’s turnover?
a) Yes
b) No
c) Lack of information
Q6) Which would be the most suitable and vital leadership theory that can be applied by
Conrad London St. James Hotel for better motivation level and enhanced performance of
employees?
a) Behavioural Theory
b) Situational Theory
c) Trait Theory
Q7) Are you agreed with the fact that adoption of a viable leadership style and theory
would also helpful for Conrad London St. James Hotel in enhancing its competitive
strength and position in business environment?
a) Agreed
b) Disagreed
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c) Neutral
Q8) Which can be taken as most appropriate and suitable form of leadership style that can
be applied by Conrad London St. James Hotel to have higher motivation and performance
level in its employees?
a) Democratic leadership style
b) Autocratic leadership style
c) Transactional leadership style
d) Transformational leadership style
Q9) What effective leadership practises can be implemented by Conrad London St. James
Hotel to have higher workplace efficiency and improved motivation?
a) Effective communication
b) Regular training and development session
c) Performance based incentives and perks
d) Maintaining equality and integrity at workplace
Q10) As per your view point, what overall impact is leads out by the concepts and theories
of leadership on the overall performance of employees within Conrad London St. James
Hotel?
a) Positive
b) Negative
c) No impact
Q11) Any further recommendation for Conrad London St. James Hotel to improve its
leadership in order to mitigate the risk of high employee turnover?
Findings and Analysis
Analysis of research findings
For proper analysis of the data collected during current investigation and research from the
40 participants which are chosen from the employees of Conrad London St. James Hotel use of
following frequency table. The main purpose behind making use of frequency table is based on
the fact that it facilitates and ensures a more systematic presentation of raw data collected during
the current research.
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Q1) Do you having any perception and understanding about the
Role of leadership in enhancing performance of employees within
hospitality industry of UK?
Frequency
a) Yes 38
b) No 1
c) Neutral perception 1
Q2) What are the main factors which are representing the need and
importance of applying concept of leadership within a business
organisation?
Frequency
a) Boost motivation level of employees 12
b) Ensure better workplace coordination 7
c) Improved competitive strength 10
d) Attract and retain talented employees 8
e) All of the above 3
Q3) Are you agreed with the statement that a vital and important
role is played by concept and theories of leadership in improving the
performance level of employees within the Conrad London St.
James Hotel?
Frequency
a) Agreed 25
b) Strongly agreed 8
c) Disagreed 4
d) Strongly disagreed 1
e) Neither agreed nor disagreed 2
Q4) How Leadership is playing a vital role in enhancing the
performance and efficiency level of employees?
Frequency
a) Setting and implementation of clear vision and values 12
b) Reduction in chaos and confusion 10
c) Improved employee engagement and relationship 8
d) Maintaining integrity and transparency at workplace 10
Q5) Is it become vital and essential for Conrad London St. James
Hotel to adopt better leadership theories and strategies in order to
Frequency
15

overcome the issue and problem of high employee’s turnover?
a) Yes 35
b) No 2
c) Lack of information 3
Q6) Which would be the most suitable and vital leadership theory
that can be applied by Conrad London St. James Hotel for better
motivation level and enhanced performance of employees?
Frequency
a) Behavioural Theory 15
b) Situational Theory 18
c) Trait Theory 7
Q7) Are you agreed with the fact that adoption of a viable
leadership style and theory would also helpful for Conrad London
St. James Hotel in enhancing its competitive strength and position
in business environment?
Frequency
a) Agreed 34
b) Disagreed 4
c) Neutral 2
Q8) Which can be taken as most appropriate and suitable form of
leadership style that can be applied by Conrad London St. James
Hotel to have higher motivation and performance level in its
employees?
Frequency
a) Democratic leadership style 10
b) Autocratic leadership style 3
c) Transactional leadership style 12
d) Transformational leadership style 15
Q9) What effective leadership practises can be implemented by
Conrad London St. James Hotel to have higher workplace efficiency
and improved motivation?
Frequency
a) Effective communication 10
b) Regular training and development session 15
c) Performance based incentives and perks 7
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d) Maintaining equality and integrity at workplace 8
Q10) As per your view point, what overall impact is leads out by the
concepts and theories of leadership on the overall performance of
employees within Conrad London St. James Hotel?
Frequency
a) Positive 37
b) Negative 1
c) No impact 2
Interpretation of collected data
Theme 1: Role of leadership in enhancing performance
Q1) Do you having any perception and understanding about the
Role of leadership in enhancing performance of employees within
hospitality industry of UK?
Frequency
a) Yes 38
b) No 1
c) Neutral perception 1
Interpretation
On the basis of findings of current investigation, an interpretation can be made that from
a total of 40 participants 38 were seemed to have perception and understanding about the Role of
17

leadership in enhancing performance of employees within hospitality industry of UK where as
only 1 was unaware of this and 1 seemed to be neutral. On the basis of this finding it has been
analysed that the concept of leadership has become a vital part of hospitality industry as
maximum number of respondents are aware about this concept.
Theme 2: Main factors representing the need and importance of applying concept of
leadership
Q2) What are the main factors which are representing the need and
importance of applying concept of leadership within a business
organisation?
Frequency
a) Boost motivation level of employees 12
b) Ensure better workplace coordination 7
c) Improved competitive strength 10
d) Attract and retain talented employees 8
e) All of the above 3
Interpretation
An analysis has been made out on the basis of current investigation that 12 participants
were having a view point that boost motivation level of employees is the main factor which is
representing the need and importance of applying concept of leadership within a business
organisation while 7 were in favour of ensure better workplace coordination along with 10 more
participants who supported for improved competitive strength. Beside this, 8 respondents were
18

also having a thinking that attraction and retention of talented employees is also an importance of
leadership wheel as remaining 3 were supported for all the above written options. Further, a
discussion and evaluation can be made that the author, Mike Myatt, 2020 has also supported for
the fact that concept of leadership and its theories are important and essentially needed as it lead
to improved motivation level in employees along with better workplace coordination and
improve productivity.
Theme 3: Important role played by concept and theories of leadership in improving the
performance level of employees
Q3) Are you agreed with the statement that a vital and important
role is played by concept and theories of leadership in improving the
performance level of employees within the Conrad London St.
James Hotel?
Frequency
a) Agreed 25
b) Strongly agreed 8
c) Disagreed 4
d) Strongly disagreed 1
e) Neither agreed nor disagreed 2
Interpretation
From a total of 40 participants, 25 were seemed to be agreed with the fact that a vital and
important role is played by concept and theories of leadership in improving the performance
19

level of employees within the Conrad London St. James Hotel where as 8 were strongly agreed
along with 4 other who seemed disagreed while 1 is strongly agreed together with 2 other left out
participants who were neither agreed nor disagreed on above written statement. Apart from this,
it has been also evaluated during current study that Bligh, Kohles and Yan, 2018 were also
supported and agree to the fact that vital and important role is played by concept and theories of
leadership in improving the performance level of employees by the way of leading improvement
in the productivity level of a firm by the way of creating a more effective teams and skilled
workforce which drive better success.
Theme 4: Leadership is playing a vital role in enhancing the performance and efficiency
level of employees
Q4) How Leadership is playing a vital role in enhancing the
performance and efficiency level of employees?
Frequency
a) Setting and implementation of clear vision and values 12
b) Reduction in chaos and confusion 10
c) Improved employee engagement and relationship 8
d) Maintaining integrity and transparency at workplace 10
Interpretation
The above pie chart is reflecting that 12 participants were having a view point that
Leadership is playing a vital role in enhancing the performance and efficiency level of
employees as it helps in setting and implementation of clear vision and values whereas 10
20

participants were having a view point that reduction in chaos and confusion is the main role of
leadership. Apart from this, it has been also analysed that 8 respondents were having a view
point that improved employee engagement and relationship is a factor that accounts for
Leadership is playing a vital role in enhancing the performance and efficiency level of
employees where as 10 participants favoured for maintaining integrity and transparency at
workplace. Further, the Kemal Surji, 2014 was also having a view point that Leadership is
playing a vital role in enhancing the performance and efficiency level of employees as an
effective and strong leadership is vital for dealing with the various factors organisation which
comprises of employee performance and satisfaction level along with positive workplace
environment.
Theme 5: Adopt better leadership theories and strategies to overcome the issue and
problem of high employee’s turnover
Q5) Is it become vital and essential for Conrad London St. James
Hotel to adopt better leadership theories and strategies in order to
overcome the issue and problem of high employee’s turnover?
Frequency
a) Yes 35
b) No 2
c) Lack of information 3
Interpretation
21

The analysis of current research work is reflecting that it has become vital and essential
for Conrad London St. James Hotel to adopt better leadership theories and strategies in order to
overcome the issue and problem of high employee’s turnover as from a total of 40 participants,
35 were seemed in support of this statement where as only 2 were seemed in oppose of this fact
along with 3 other left out participants who were having lack of information on above written
statement. Beside this, the information provided by Koo and Park, 2018, has also supported that
adoption of better leadership theories and strategies is vital in order to overcome the issue and
problem of high employee’s turnover as leadership leads to enhanced level of integrity at
workplace which boost loyalty and commitment level of employees along with an engaging
workplace relationship which mitigate the risk of high employee turnover.
Theme 6: Most suitable leadership theory for better motivation level and enhanced
performance of employees
Q6) Which would be the most suitable and vital leadership theory
that can be applied by Conrad London St. James Hotel for better
motivation level and enhanced performance of employees?
Frequency
a) Behavioural Theory 15
b) Situational Theory 18
c) Trait Theory 7
Interpretation
22

The above drawn pie chart is reflecting that 15 participants were tend to have a view
point that Behavioural theory is the most suitable and vital leadership theory that can be applied
by Conrad London St. James Hotel for better motivation level and enhanced performance of
employees where as 18 respondents were in support of situational theory. Beside this, it has been
also analysed that the other participants were having a view point that trait theory of leadership is
the most suitable and vital leadership theory that can be applied by Conrad London St. James
Hotel for better motivation level and enhanced performance of employees. Further, the author
Luu, 2019, has supported for situational theory of leadership as most vital and important for an
organisation as it lead to more effective strategy formulation and decision making as per the
prevailing situation and which meets the current conditions thus, ensures and leads to better
motivation level and enhanced performance of employees.
Theme 7: Adoption of a viable leadership style is helpful in enhancing its competitive
strength and position in business environment
Q7) Are you agreed with the fact that adoption of a viable
leadership style and theory would also helpful for Conrad London
St. James Hotel in enhancing its competitive strength and position
in business environment?
Frequency
a) Agreed 34
b) Disagreed 4
c) Neutral 2
23

Interpretation
On the basis of above stated diagram, an interpretation can be made that 34 participates
from a total of 40 were seemed to agreed with the fact that adoption of a viable leadership style
and theory would also helpful for Conrad London St. James Hotel in enhancing its competitive
strength and position in business environment. Beside this, it has been also observed that 2
participants were having a neutral implication on the fact that adoption of a viable leadership
style and theory would also helpful for Conrad London St. James Hotel in enhancing its
competitive strength and position in business environment. This, statement has been also be
supported by the Chang and Teng, 2017, as they seemed to have a view point that leadership
helps in attracting and retaining the most talented and skilled employees that lead to more
exclusive and creative form of services that are taken as vital and important to have enhancement
in the competitive strength of a firm.
Theme 8: Most suitable form of leadership style that can be applied to have higher
motivation and performance level in its employee
Q8) Which can be taken as most appropriate and suitable form of
leadership style that can be applied by Conrad London St. James
Hotel to have higher motivation and performance level in its
employees?
Frequency
a) Democratic leadership style 10
b) Autocratic leadership style 3
c) Transactional leadership style 12
d) Transformational leadership style 15
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Interpretation
It has been observed on the basis of findings of current investigation that 10 participants
were having a view point Democratic leadership style is most appropriate and suitable form of
leadership style that can be applied by Conrad London St. James Hotel to have higher motivation
and performance level in its employees where as only 3 were in support on autocratic leadership
style. Apart from this, it has been analysed that 12 participants were having an implication that
Transactional leadership style is most appropriate and suitable form of leadership style that can
be applied by Conrad London St. James Hotel to have higher motivation and performance level
in its employees while maximum 15 participates had favoured for transformational leadership
style. Further, the information provided by the Lis, A. and Cegliński, P., 2017, as also supported
and favoured transformational leadership as it effectively supports and encourage the higher
level of motivation by the way of focusing in positive development of subordinates.
Theme 9: Effective leadership practises to have higher workplace efficiency and improved
motivation
Q9) What effective leadership practises can be implemented by
Conrad London St. James Hotel to have higher workplace efficiency
and improved motivation?
Frequency
a) Effective communication 10
b) Regular training and development session 15
c) Performance based incentives and perks 7
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d) Maintaining equality and integrity at workplace 8
Interpretation
The above drawn pie chart is reflecting that Effective communication and Regular
training and development session are effective leadership practises can be implemented by
Conrad London St. James Hotel to have higher workplace efficiency and improved motivation as
supported by 10 and 15 participants respectively. Beside this, it has been also analysed that 7
participants were having an opinion that performance based incentives and perks is also a vital
leadership practises can be implemented by Conrad London St. James Hotel to have higher
workplace efficiency and improved motivation where as 8 favoured for maintaining equality and
integrity at workplace. Apart from this, an analysis can be made out that Watkins, A.D., 2017,
has also supported regular training and development programs for employees to have higher
workplace efficiency and improved motivation which boost and enhance their morale and
motivation level
Theme 10: Overall impact is leads out by the concepts and theories of leadership on the
performance of employees
Q10) As per your view point, what overall impact is leads out by the
concepts and theories of leadership on the overall performance of
employees within Conrad London St. James Hotel?
Frequency
a) Positive 37
b) Negative 1
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c) No impact 2
Interpretation
It has been find out from current investigation that overall a positive impact is lead out
the concepts and theories of leadership on the overall performance of employees within Conrad
London St. James Hotel as 37 participants from a total of 40 respondents were in favour of this
while only 1 opted for its negative impact along with 2 other who opted for no impact. Beside
this, the view point of Sethibe and Steyn, 2017, has also supported the positive impact of
leadership concept and theory as it brings higher coordination and improved motivation at
workplace.
Conclusions and Recommendations
Conclusion
On the basis of current investigation, a conclusion can be made that main factors which are
representing the need and importance of applying concept of leadership within a business
organisation comprises of Boost motivation level of employees, ensure better workplace
coordination, Improved competitive strength and Attract and retain talented employees. Beside
this, a summarisation can be made that vital and important role is played by concept and theories
of leadership in improving the performance level of employees by the way of Setting and
implementation of clear vision and values, Reduction in chaos and confusion, Improved
employee engagement and relationship and Maintaining integrity and transparency at workplace.
27

Apart from this, it has been find out with current investigation that leadership theories and
strategies plays a vital role in overcoming the issue and problem of high employee’s turnover
along with enhancing its competitive strength and position in business environment by the way
of attracting and retaining a larger number of talented employees for a firm. Further, the main
conclusion and summarisation of current investigation comprises of the fact that a positive
impact is ensured and lead out by the leadership concept and theories on the on the overall
performance of employees by the way of improved motivation and coordination level.
Recommendation
With respect to analysis and evaluation of findings of current investigation, implication
and adoption of proper leadership styles and theories is highly recommended for Conrad London
St. James Hotel to have improved motivation and efficiency level in its employees. Use of
situational theory of leadership is suggested for Conrad London St. James Hotel as it lead to
better decision making and strategy formulation along with improved direction and guidance for
employees on the basis of current prevailing situation. Further, use of participative or democratic
form of leadership style is also recommend for the Conrad London St. James Hotel as it lead to
proper involvement of all employees in decision making and strategy formulation which boost
their confidence and morale level which is vital to mitigate the risk of high employees turnover.
Beside this, implication of democratic leadership style by Conrad London St. James Hotel also
ensures and facilitates higher creativity and efficiency level at workplace which would lead to
improved competitive strength and better position in business environment. At last, providing
regular perks and incentives along with Regular training and development session are also
recommended for Conrad London St. James Hotel to have improved skills and creativity level in
employees along with higher motivation level which would lead to improvement in the overall
performance of the employees.
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