IMPACT OF ORGANIZATIONAL CHANGE TOWARDS EMPLOYEE PERFORMANCES

DISSERTATION
(IMPACT OF ORGANIZATIONAL CHANGE TOWARDS
EMPLOYEE PERFORMANCES)
Table of Contents

Table of Contents...............................................................................................................2
ABSTRACT..........................................................................................................................4
CHAPTER 1: INTRODUCTION...............................................................................................1
1.1 Research Background..........................................................................................1
1.3 Company overview..............................................................................................2
1.4 Aim and objectives..............................................................................................2
1.5 Research questions.............................................................................................2
1.6 Research Scope...................................................................................................3
1.7 Significance of the present study........................................................................3
1.8 Research structure..............................................................................................5
CHAPTER 2.........................................................................................................................6
2.1 Literature Review:...............................................................................................6
2.2 Definitions of key concepts.................................................................................6
2.3 Critical review of theories, models and framework.............................................8
2.3.2 ORGANIZATION ...........................................................................................9
2.3.3 ENVIRONMENT .............................................................................................9
2.4 Critical review of current research......................................................................9
2.5 Research gaps...................................................................................................13
2.6 Conceptual framework......................................................................................14
2.7 Formulation of hypotheses................................................................................15
CHAPTER 3: RESEARCH METHODOLOGY..........................................................................17
3.1 Research Philosophy/ Paradigm..............................................................................17
3.2 Research design................................................................................................17
3.3 Research approach............................................................................................18
3.4 Research method...............................................................................................18
3.5 Data analysis plan.............................................................................................20
3.6 Accessibility.......................................................................................................21
3.7 Ethics.................................................................................................................21
CHAPTER 4.......................................................................................................................22
4.1 Introduction.......................................................................................................22
4.2 Demographic analysis.......................................................................................22
4.3 Descriptive & Normality analysis.......................................................................23
4.3.1 Descriptive statistics......................................................................................23

4.3.2 Normality analysis..........................................................................................25
4.4 Reliability...........................................................................................................25
4.5 Analysis of assumption for multiple regression.................................................26
4.5.1 Analysis of the autocorrelation.......................................................................26
4.5.2 Analysis of Multicollinearity............................................................................27
4.5.3 Analysis of Normality of the dependent variable...........................................28
4.5.4 Analysis of Normality of the Residuals...........................................................29
4.5.5 Analysis of Homoscedasticity.........................................................................30
4.6 Regression Analysis...........................................................................................31
4.6.1 Model Fitness..................................................................................................31
4.6.2 Model Significance..........................................................................................31
4.6.3. Hypothesis Testing........................................................................................32
4.7 Discussion..........................................................................................................33
CHAPTER 5: CONCLUSION AND RECOMMENDATION........................................................36
5.1 Conclusion.........................................................................................................36
5.2 Recommendation...............................................................................................37
5.3 Limitations:........................................................................................................38
REFERENCES....................................................................................................................39
APPENDIX.........................................................................................................................42
Illustration Index
Illustration 1: Theoretical framework.................................................................................9

ABSTRACT
Changes incurred in the organizational environment affects the procedure of operating the tasks,
workers satisfaction as well as growth of the industry. Impacts of changes in the culture,
commitment, communication affects the performance of employees in the organization. In order to
make more growth and progress in IT sector, it is very important to make changes with advanced
technological tools. Study also helps to DXC Technology Malaysia to make important changes for their
employees. Study assists to evaluate the capabilities to fill gap in between required skills and respond to
growth as well. Aim of research is to analyse the impact of organisational change towards employee’s
performance in IT sector. Theoretical analysis over the organisational issues which has done through
influences of various theories such as Technology acceptance model, theory of reasoned action, theory of
planned behaviour, stakeholder theory and institutional theory. These theories and evidence state about
technological, organizational and environmental factors. It plays important role in DXC which influence
employee performances towards the organization. Perception of the organization regarding changes is
relatively useful for employee’s performances. Therefore, it assists to extent business that adopt
sustainable operations. In the conceptual framework depicted in Figure 1 below, Organizational factors the
independent variable (IV) is hypothesized to influence employee performance. The framework portraits
that organizational culture, organizational communication and organizational commitment directly affects
employee performance. On the other hand, employee performance the dependent variable (DV) as
depicted in figure 1 above, is measured in terms of efficiency, quality, productivity and timeliness. There
has been creation of various hypothesis to examine the impact of changes in the performance. It includes,
organisational change has significant positive impact on employee’s performance of DXC, Organisational
communication create positive impact on efficiency of employees, Industrial cultural variations affect
employee job satisfaction and Organisation commitment impact positively on employee’s productivity.
There can be use of two types of research philosophies which are to be used in various studies. Positivism
and interpretivism are the two most techniques which are being used in the research philosophy of the
business. Positivism is the technique which addresses predictions of people which is relevant with the
research issues. There have been use of interpretivism research techniques that are to be examined and
analysed to have the accurate outcomes through such research objectives. There are different types of
research designs exist such as experimental, exploratory, descriptive, etc. In the present research,
researcher used explanatory research design that assists to investigate relation between dependent and
independent variables during organizational change. As per analysing the framework which have been
followed by their research design is for making the adequate analysis over data set through implicating
various statistical tools. There are mainly three types of research approaches exist such as deductive,
inductive and abductive. Deductive approach with respect to organizational changes which impact on
employees' performance is determined to evaluate proposition or hypothesis that is related with existing
theory. researcher uses deductive approach in which generalising done form specific and general rule.
Theory implemented for verification program that assists to gather more relevant information in research.
In analysing the measures, the tests which have been used by researchers on the opinion of Targeted
population consider managers of DXC. In respect to attain more significant and desired results, there are
10 managers undertaken those implement their view point towards selected study. Furthermore, data
collected is also analysed with using SPSS tool which is not undertaken by the researcher. However, it
helps to consider the relationship between dependent and independent variables. Data is also gathered
from the field in which administration of questionnaire is recorded and coded through analysis. It assists to
establish multiple choice.

CHAPTER 1: INTRODUCTION
1.1 Research Background
With the help of organisational change, every business gets' success and growth. Therefore, it
assists to allow new skills, explore new opportunities and implement creativity that develop more benefits.
In order to make more growth and progress in IT sector, it is very important to make changes with
advanced technological tools. It is important to acknowledge and carry out productive results in the
business. It is more profitable and successful to connect business results. Furthermore, it is also helpful to
reduce project failure so that employees will be able to increase their effective results and outcomes to
manage systematic work performances (Wagstaff, Gilmore and Thelwell, 2016). Partnership activities also
implemented which helps to boost effective results at workplace. Organisational change is one of the
important elements that make successful results and increase opportunities to maintain effective results at
workplace.
Hence, business implements it to develop more successful operations and functions. There are so
many enterprises exist that make organisational change to develop with more effective concentration on
employee’s performances (Iqbal, Nadeem and Zaheer, 2015). Every IT sector business is able to create
their successful path to attain proper functioning. Key success factor of this industry also develops
organisational values that define complete results in a systematic manner at workplace (Kempster, Higgs
and Wuerz, 2014). In this industry, strength also develops continuously to deliver innovative capabilities
and ideas. With the help of new business structure, every enterprise considers success and solutions in
three kinds of services such as consulting and system integration, business operations services and
products with platform to develop more success (McDermott, Kurucz and Colbert, 2018).
IT industry also requires capable and skilled employees so that successful results will be developed
continually. Certain elements also consider to make future growth so that number of risks and
uncertainties also reduce with more earning (Jabeen, Behery and Abu Elanain, 2015). IT services also
develop ability to manage the future growth and to deal with intense competition to implement effective
advantages to manage cost as well. It helps to increase ability to attract and retain skilled professionals to
make proper segmentation (Lozano, Ceulemans and Seatter, 2015). In order to increase international
operations, organisational changes are also needed which help to create proper network and successful
integrate potential acquisitions to make strategic results (Kempster, Higgs and Wuerz, 2014).
Organisational change considers new ideas which help to increase commitment and successful results to
operate systematic results (Guerci, Radaelli and Shani, 2015). Technology is the main tool that assists to
attain competitive advantages. Without change, business leaders are unable to attain their successful
results (Nograšek and Vintar, 2014). Therefore, technology also helps to make more contacts to learn more
quickly and represent changes to develop successful results.
1.2 Rationale of the present study
In order to conduct present study, there are so many benefits that could be considered. In this way,
skilled employees recruited with making changes in the business (Lane, Munro and Husemann, 2016.
Therefore, it will help to satisfy customers’ needs and requirements easily. As per evolve customers’ needs
change, demand and develop successfully so that different types of products and services will be develop
to open new opportunities to meet IT sector needs (Odunlami and Matthew, 2014). Furthermore,
importance of employee’s performance as per business changes also need to implement (Bisharat,
Obeidat and Mukattash, 2016). Economy also impacts in terms of positive and negative perspectives so
that it considers expansion to involve new facilities (McDermott, Kurucz and Colbert, 2018). Moreover,
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study also helps to DXC Technology Malaysia to make important changes for their employees. Study
assists to evaluate the capabilities to fill gap in between required skills and respond to growth as well.
In addition to this, present study also helps to make several changes with employee’s performance
so that researcher create systematic work performances (Jones, Woods and Guillaume, 2016). Potential
outcomes also successfully develop that help to save time and cost with ascertain IT sector results. With
the help of proper investigation, study also develops successfully to operate significant outcomes
(Kempster, Higgs and Wuerz, 2014). On the basis of new activities, it can be stated that present research
study to explore new functions and operations (Lindblad and Vass, 2015).
Along with this there have been various studies which were based on analysing the changes in the
employee performance due to changing organisational policies, leadership and governance (Lozano,
Nummert and Ceulemans, 2016. This research will analyse attitudes of workforce with respect to analyse
role of employees towards their commitment and stress level (Nograšek and Vintar, 2014). Thus, stress
can be raised through inadequate and non-satisfactory operational changes in business performance.
1.3 Company overview
DXC Technology Malaysia is leading in IT services that help several clients to make changes and
innovative results in the business. Furthermore, they also concentrate on accelerating change that assists
to deliver new outcomes and develop more values (Khan, Abbasi and Ijaz, 2016). There are different kinds
of services at the best possible price will be deliver. It ascertains innovate activities at lowering cost to get
standardisation, integration and economies of scale (Lindblad and Vass, 2015). New enterprise system also
implement at workplace to support and maintain strong relationship with several customers (Jabeen,
Behery and Abu Elanain, 2015). Apart from this, there are several partners are also existed with whom
DXC Technology Malaysia work such as HCL, DELL, hp, Lenovo, etc.
1.4 Aim and objectives
In order to conduct present research, work will be done on analysis organizational change
towards employees performances. In this context, following aim and objectives develop to investigate
effective results:
AIM:
“To analyse the impact of organizational change towards employee’s performance in IT sector
–
A Case Study on DXC Technology Malaysia”
OBJECTIVES:
 To understand the concept of organizational changes on employee’s performances in IT sector
 To examine the impact of organizational culture employee’s performances in DXC
 To examine the impact of organizational communication on employees' performance in DXC.
 To analysis impact of organizational commitment on employees' performance in DXC.
 To recommend ways through organization culture, communication and commitment
implement in DXC for development of employee’s efficiency, timeliness performances.
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1.5 Research questions
 What are the major dependent variables impacting employee performance during
Organizational change in DXC?
 What are the impacts of communication during Organizational change in DXC?
 What are the impacts of culture during Organizational change in DXC?
 What are the impacts of commitment during Organizational change in DXC?
 What are the impacts of Organizational change on employee performance in DXC and explore
dependent and independent variables?
1.6 Research Scope
To consider the present study, there are different kinds of data collected from resources to find
useful results in business. All resources are authentic so that researcher will develop their understanding
to focus on different perspectives (Mamic, 2017). Present study focuses on qualitative approach to analyse
data and gather relevant sources at workplace. Along with this, data and information gathered from
primary and secondary both kinds of sources so that systematic work performance develop to attain more
desired results (McDermott, Kurucz and Colbert, 2018). In order to collect primary data, researcher
considers questionnaire which undertakes certain questions from the respondents. Furthermore,
secondary information is also gathered from relevant sources such as journals, books, articles, magazines,
etc. In order to consider primary data analysis, develop with assessment of impact of organisational
change on employees performances (Lindblad and Vass, 2015). Hence, primary and secondary both kinds
of data ascertain in the present research to consider relevant work. With the help of this research, analysis
develops successfully which assists to conduct proper study with qualitative approach (Bisharat, Obeidat
and Mukattash, 2016). It helps to design effective work performance to investigate creative results.
Furthermore, secondary information also helps to focus on business accomplishment to attain
overall growth and creative work performances in the business (Lane, Munro and Husemann, 2016). On
the basis of primary and secondary information, it can be stated that IT sector considers important role in
order to share their ideas and views that make innovative results (Kempster, Higgs and Wuerz, 2014). With
the help of values and creativity, industry gets more successful outcomes. It also helps to concentrate on
considering relevant information in the business (Ramdhani, Ramdhani and Ainisyifa, 2017).
1.7 Significance of the present study
In order to conduct present study, there are several benefits occur. In this way, researcher is able
to communicate successful program to focus on IT sector implementation. Implementation of changes for
employee’s performances also develop successful results that assists to meet with innovative
characteristics and activities. On the basis of customer values and attraction, it can be depicted that DXC
Technology Malaysia needs to cope up with new features (Jabeen, Behery and Abu Elanain, 2015). As
results, they can easily concentrate on provide relevant work performances in the business. It impacts
positively and ascertained results to grow significant advantages. Present study assists to conduct
successful program which implement with database and effective information at workplace (Pinzone,
Guerci and Redman, 2016). With the help of present study, different ways are also provided to satisfy
different business requirements. Innovative products and services help to meet with the systematic
results. Following are certain significance ascertained in present research study:
 Present study useful to implement certain organisational changes that are beneficial to maintain
employee’s performance in a systematic manner (McDermott, Kurucz and Colbert, 2018). It
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improves the performance of IT sector to cope up with systematic work performance. Improvement
in employee’s abilities and capabilities also ascertain which is useful for the selected business. It
improves understanding level which is needed to make creativity (Iqbal, Nadeem and Zaheer,
2015).
 Furthermore, advance technology also helps to improve systematic work performances that
implement to understand creative ideas and opinion towards IT sector (Jabeen, Behery and Abu
Elanain, 2015). Organisational changes are also implemented to increase the skills and capabilities
of workers to make changes in environment. On the basis of creativity, it can be stated that
performance level also develops successfully. Study assists to make new things and development
program for different kinds of organisations.
 In addition to this, IT sector brings several innovations and creativity so that it is important to focus
on business analysis and implement more creative results (Jones, Woods and Guillaume, 2016).
Furthermore, DXC Technology Malaysia also able to maintain their effectiveness through they will
easily facilitates different kinds of customer services (Kempster, Higgs and Wuerz, 2014).
Furthermore, awareness program regarding employees skills and capabilities also develop to make
expansion in future growth. It helps to facilitate and increase successful customer’s services in the
business (Srivastava and Dhar, 2016).
 On the basis of skills and knowledge, it can be stated that results and performance will be
developed continuously (Khan, Abbasi and Ijaz, 2016). Hence, organisational changes consider
important role to make creative work performance in the chosen business environment.
Author Purpose of research Target Population
Gartenstein,
(2018)
Employee’s performance and
technological changes continuously
develop. Effective performances of
employees as per technological
changes assists to focus on strategic
directions in DXC. In order to make
organizational changes, every
enterprise gains more profits and
revenue with employee’s
performance increment
Employees performance
Culture changes
Ghosh, Rai and Singh, (2015) Technological changes technology
run day by day. It considers with
using smartphone, computers, etc.
With respect to understand purpose,
it drives technology forward. From
1990, it continuously developed and
connecting with several number of
people.
Organization
Commutation changes
Employees Productivity
Odunlami
and Matthew, (2014)
With respect to consider brainstorm
activities, transition is the best
solution which promising than the
Employee’s performance
Employee’s questions and concerns
4