Understanding Employee Turnover and Its Impact

The provided document is a comprehensive analysis of employee turnover and its impact on companies. It delves into the causes and consequences of high turnover rates, discussing issues such as reduced productivity, increased recruitment costs, and decreased morale. The assignment also touches upon strategies to reduce employee turnover, including effective hiring processes, engaging workforces, and addressing problems caused by high turnover rates. Additionally, it utilizes various methodologies like Fishbone Diagrams, Soft Systems Methodology, Hard System Methodology, Value Chain Analysis, and Maslow's Hierarchy of Needs to provide a holistic understanding of the topic.

Dissertation

Table of Contents
EXECUTIVE SUMMARY ............................................................................................................1
ASSESSMENT 2: REPORT ..........................................................................................................1
TITLE: ............................................................................................................................................1
Introduction......................................................................................................................................1
Analysis ...........................................................................................................................................4
Value Chain Analysis................................................................................................................11
Critical Review of Literature ........................................................................................................14
CONCLUSION .............................................................................................................................22
RECOMMENDATION.................................................................................................................22
ASSESSMENT 2: REFLECTIVE.................................................................................................24
REFERENCES..............................................................................................................................29

EXECUTIVE SUMMARY
Staff turnover introduces to the percentage or number of employees who leave an
enterprise and are replaced by other workers. Measuring turnover of employees can be essential
to managers or an organisation that need to analyse main research behind turnover or estimate
the hiring cost for budget purpose. Main purpose for conducting this dissertation is to analysis
impact of staff turnover issue on business growth and success of united finance company SAOG.
For this dissertation, different models or framework have been used by researcher such as Mind
Mapping, The five Whys, Soft System Methodology, Hard System Methodology and Fish bone
analysis. All these are identified as a best model which will support an organisation to overcome
impact on high employee turnover on their profitability and productivity (Aarons and et. al.,
2012). For this, different objectives were addressed by the investigator such as concept of
unstable staff turnover in the context of business, impact of unstable staff turnover on the
business environment of United Finance Company SAOG., issues that replicates through
unstable staff turnover within United Finance Company SAOG, relationship between unstable
staff turnover and employees sustainability and different ways that are considered by United
Finance Company SAOG to addressing the issue of unstable staff turnover. Along with this,
literature review were also used for identifying opinion of authors about the topic. Al last,
conclusion and recommendation have been done for fulfilling issues of staff turnover.
ASSESSMENT 2: REPORT
TITLE:
“Staff turnover at united finance company SAOG”.
Introduction
Problem Statement
The dissertation is based on the issue related with financial company as “United Finance
company is facing a problem of unstable staff turnover which is taking place as the
employees are leaving their jobs for some other opportunities”.
Overview of the Research
In the era of globalisation, it has been regarded to be a key consideration to deal with
unstable employee turnover for any organisational concern. Unstable staff turnover is a wide
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issue, particularly in the area of human resource management and has a huge impact over the
operations of an organisation or its performance. In the financial sector the potential motive of
each business organisation is to enhancing performance of the firm through reducing extra
employee turnover. Each business organisation is concern over minimising turnover and gaining
more benefits from the employees. United Finance Company SAOG is the chosen organisation
for this particular project, it is a Oman based finance company which successfully operates its
business operations from there (Brandt, Bielitz and Georgi, 2016). The company operates at
large level and facing the issue of unstable staff turnover, thus this is a wide issue which has
influences the sustainability of employees they they are leaving their jobs for some other
opportunities. This dissertation will covers the analysis of the issue of unstable staff turnover and
how it could affect the sustainability and performance of employees within United Finance
Company SAOG.
Background of the Organisation
United Finance Company SAOG is a financial company which is based in Oman and
operating its business functions from 8 different location which involves Ibra, Sohar, Nizwa,
Barka, Ibri, Mawaleh & Salalah. The company was founded in the year of 1997. The company
mainly deals in variety of products and services that are connected with financial aspects like
financing products, corporate deposits and Banc Assurance. The organisation has started its
business operations with around the capital of 5 million with its main office which is situated in
Muscat and 5 rivals with 4 being older then 10 years in 1997. The major objective of the firm is
to capturing a wide area of market through providing effective services and benefits to its clients.
Another potential aim of the firm is to increasing its profitability by 10 percent in upcoming two
years by improvising quality of services and reducing the high staff turnover (Chu, C. H.,
Wodchis, W. P. and McGilton, K. S., 2014).
Research Aim
This Considered as the most essential aspect of an exploration work, thus it provides a
significant direction to the researcher to implement all investigation activities in right manner.
The potential aim of this particular research is "To analyse the impact of unstable staff turnover
on employees performance and sustainability". A case study on United Finance Company
SAOG.
Research Objectives
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Significant objectives of this specific research are associated as under:
 To understand the concept of unstable staff turnover in the context of business.
 To determine the impact of unstable staff turnover on the business environment of
United Finance Company SAOG.
 To identify the issues that replicates through unstable staff turnover within United
Finance Company SAOG.
 To evaluate the relationship between unstable staff turnover and employees
sustainability. To identify the ways that are considered by United Finance Company SAOG to
addressing the issue of unstable staff turnover.
Research Questions
The major questions that covers the aim and objective in appropriate manner are associated as
under:
 What is the concept of unstable staff turnover in the context of business?
 What is the impact of unstable staff turnover on the business environment of United
Finance Company SAOG?
 What are the potential issues that replicates through unstable staff turnover within United
Finance Company SAOG?
 What is the relationship between unstable staff turnover and employees sustainability? What ways are considered by United Finance Company SAOG to addressing the issue of
unstable staff turnover?
Methods for Analysis
This is also another essential aspect of research which provides a systematic direction to
the investigator to implement all exploration activities in right manner. Major consideration of an
investigator is to select the most suitable methodology in respect to carry out the work in proper
manner (Currie and Hill, 2012). A research is either quantitative and quantitative in nature, thus
in this particular investigation work qualitative investigation tool will be applicable because it is
effective in providing detailed analysis on an issue with the support of appropriate hypothesis
and theories. Along with this data is being gathered through secondary sources because the
present exploration work is based on qualitative investigation in which secondary tools will
effective in drawing a valid and accurate outcome.
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Analysis
This section work toward performing analysis over the information gathered regarding
the particular issues that are facing by company which leads to staff turnover. This evaluation
will be performed with the help of using several theoretical models or framework that will
provide a guidance regarding systematic evaluation of effect as well as cause behind a particular
area of concern. As there are number of issues prevailing in United Finance Company SAOG
which leads to increase in staff turnover which includes, not proper support from employer, lack
of monetary benefits except salary, extra working hour, unstable fund position etc. In order to
overcome staff turnover issues, several solutions can be adopted by United Finance Company
SAOG which support it in overcoming issues of staff turnover such as providing employees
incentives over their efforts, flexible working hour, working in shifts, adoption of autocratic
leadership etc. Apart from this the analysis will be performed over several factors that are
interconnected with the performance of United Finance Company SAOG (Dawson and et. al.,
2014). In this present investigation work unstable staff turnover is the issue which is faces by
United Finance Company in their business operations. This section is effective conducting
analysis on basis of theories and models that are applicable towards the specified area of study.
Some significant models related with this area of study are associated as below:
Mind Mapping
A mind map is considered as a digram which is used to visually organize data or
information. It is a visual thinking tool which helps structuring data, or helping the firm or an
individual in to effective analyse, synthesize, comprehend, recall or generate new or unique
ideas. The diagram of mind map represent the tasks, words and concept arranged around a
subject using a non linear graphical layout. This will allow the user to build a model around a
central concept. Mind mapping is also refers as the tool for the brain which captures the thinking
that goes on inside the head of an organisation or individual. Mind map helps an individual to
think, remember, collect knowledge or create ideas (Duffield and et. al., 2014). However this
tool is effective in making an individual more better thinker. It is an easy path to brainstorm by
organically without worrying in regards to the structure and order, it basically allows an
individual to visually develop an idea that helps them in effectively conducting analysis and
recall. This tool is basically effective in representing the proper structure of an organisational
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operations and working. This tool is significantly applied through the businesses in respect to
reaching at appropriate data of a central world. It can guide to determine the factors which are
causing issues for the businesses. When all the aspects of the conflicts are identified than it helps
the firm in analysing an appropriate solution for the issue which has some sort of influence over
the businesses and its operations. Mind maps can be best used for solving the problem,
presenting the information, gaining the knowledge on complex subject, and researching or
unifying the information from number of sources. As a large finance industry the United Finance
Company is dealing with the difficulty of unstable staff turnover which recognised as the major
issue and has a wide impact on the overall operations and functions of firm. So, the managers of
the business entity can use this technique to find solution for the trouble as this tool is effective
in providing an appropriate structure to proper execution of operations and provide solutions for
conflicts (Green, Miller and Aarons, 2013). A mind map is considered as a digram which is
effective for representing organisational task, words, concepts or items that are linked to the
operations of the firm and managed across a central concept or subject applying a non liner
graphical layout which allow the user to build an intuitive framework across a central concept. A
mind map is also refer as an effective platform for determining an organisation, developing
decision or anticipating key risk and threats. The divergent nature of a Mind Map allows
limitless enlargement of knowledge or idea whilst keeping a consistent and managed structure
that is effective in rendering the whole picture in one visual snapshot to a business in regards to
its operations and functions. A mind map can be used as content management system. This will
allow the data to store in an organised manner. By using various software of mind mapping files
can be easily attached to other deaprtmnent, this will increase the flexibility The management of
United Finance Company has concern over using the tool of mind mapping and develops a wider
area to implement organisational operations in effective manner and proper solutions can be
implemented on the issue of research.
The five Whys
The five whys is considered as an effective technique for making root cause analysis in
the lean management arsenal. This also refers as an iterative interrogative tool which is applied
by a business to explore the cause-and-effect relationships underlying a specific trouble. The
primary goal of this tool is to find out the root cause of a defect or problem by repeating the
question "Why?". Thus it is effective in providing effective details in regards to a specified area
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of study. It is one of the simplest tool which is used to do analysis without the use of statistical
data. This method is most useful when the problems which are involved use human factors and
their interaction It is an interactive and interrogative tool that is applied to determine the
interrelationship among the cause and effect of an issue (Halter and et. al., 2017). This method
can be used by the top executives of United Finance Company in order to analyse the real cause
of problem and then find appropriate solution for the same. Issues and conflicts are unwanted in
nature thus these can arises in any situation or circumstances. Problems are also recognised as
the symptoms of inside issues, that are required to be fixed by organisations for smooth
functioning or organisational operations and functions. Fixing an issue quickly may be a
convenient answer, however, it doesn’t defend an organisational work process from recurring
issues and mistakes. This is why an organisation requires to focus on finding the root cause and
tackle it properly. This method is effective in conducting in-depth analysis on the issues which
has a huge impact over the performance of firm. Staff turnover is a big challenge which is
necessary for a business to overcome in respect to maintaining smoothing functioning of
organisational operations. This tools is effectively providing in-depth evaluation on the issue,
thus it is essential for the organisation or its management to conduct detailed investigation are
reaching at the root cause in respect to implement valid and reliable solution to address the issue
in effective manner. Engaged employees always contribute to the full extent of knowledge and
helps the organisation to succeed and encourage other to do their best. They always identify the
mission and vision and establish a real connection of the work they are doing. There are various
models to know about employees engagement. One of them is discussed below:
IES model of Engagement: this model demonstrate the strong relationship between feeling
valued , involved and engagement. A feeling of involved is get through cooperation, family ,
communication and feeling of valued is earned by equal opportunities, training and development.
Soft System Methodology:
Soft system methodology is refers as an approach to organisational process modelling
and it can be applied both for general issue solving or in the management of change. It was
basically created by organisations in respect to solving issues that hampers the operations and
functions of firm. This is also an essential problem solving method which helps an organisation
to find appropriate solutions for the issues that causes trouble in the operations of firm. This tools
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is significantly applied by United Finance Company in respect to assisting the way in which
issue related with unstable staff turnover can be addressed (Hayes and et. al., 2012). SSM is not a
system design tool, but a tool for system requirements investigation. However systems analysis
tools, such as entity-relationship modelling or data-flow diagrams, which allow the designer to
model how the system should operate, Soft System Methodology questions what operations the
system should perform and, more importantly, why. Moreover, Soft system methodology renders
a soft investigation that can be applied to precede the hard research.
(Source: Soft System Methodology, 2019)
Hard System Methodology
Hard System Methodology: This technique is defined as a tool which is used to analyse
the system by solving the problem quickly. It is a rigid technique and procedure which provides
unambiguous solution to well defined data and processing problems. This methodology is used
to analyse and evaluate the problem in order to resolve a problem (Hundera, 2014). It is a system
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Illustration 1: Soft System Methodology:

based process which is used to identify the problem which will help in implementing the change
and fixing things. In United finance company it is used to identify the opportunities or problems
existing in the real world and the problems given will be well-defined. It is used to address both
quantitative and qualitative problems. This technique is useful for united finance company as it
will help the managers to reach the actual cause of problems.
(Source: Hard System Methodology, 2018)
Fish bone analysis
Fish bone analysis is a graphical presentation that displays the possible cause of a
problem. This was first used in 1920. It is known as Fishbone diagram because of its shape It is
also known by the name of Ishakawa diagram as it was popular in 1960s by Kaoru Ishikawa. It is
a visual way to look at cause and effect. Manager of united finance company also use this
technique for solution of problem of unstable employee turnover (Jeon and et. al., 2015). The
company display problem at the head or mouth of the fish. Possible causes are listed on smaller
bones. There are certain benefit of using this analysis. Some of them are discussed below:
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Illustration 2: Hard System Methodology

 Display the relationship: The fish bone diagram display the relationship clearly and
logically. In other word relation can be easily understood at a glance. This will help the
united finance in understanding the nature of each and display the relationship.
 Display all cause: The fish bone diagram elaborate each and every problem which is
beneficial in a single diagram. By this United Finance company can presenting the
problem and solutions to stakeholders.
 Stimulate problem solving: By seeing all the reason in a diagram will help the team to
find out the best solution for the problem.
 Maintaining team focus: The fish bone analysis will help the team to be very focused so
that the problem can be solved easily and a goal can be achieved. It also ensures that
everybody is involved in the same focus and no one is wasting time for other problems.
The Fishbone diagram not only help united finance company to identify the cause of problem
that hampers the growth of company rather it is also used to avoid their occurrence in the future
(Jeon and et. al., 2015). By looking in the past what problem have arrived and by planning the
things for the coming future.
 Looking back in the past: By this united finance company will look into the past
whatever mistake it has made. Then will analyse the mistake and finding all the possible
cause for the same. This will help the company to take all the possible measures to
prevent such type of mistakes and problems in the future.
 Looking into the future: This step involves evaluating the future and planning for them
in advance. In this United Finance company will discuss about the problems that could
arise in near future. Company also make plans to attain success in future.
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(Source: Fish bone analysis, 2018)
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Illustration 3: Fish bone analysis

Value Chain Analysis
Value Chain Analysis can be defined as the process of dividing various activities of the
business in primary and support activities and analysing them (What Is a Value Chain Analysis?,
2019). In addition to this, it also takes into consideration the towards the value creation of the
final product. In addition to this, the inputs consumed are also taken into consideration and also
the outputs generated are studied, so as to decrease the overall cost of production of the company
and focusing the differentiation. The following analysis is used as a tool in order to identify the
activities, within and around the firm and relating these activities to an assessment of competitive
strength (Kovner and et. al., 2014). The classification of the Value Chain Analysis is done into
primary and line activities which are discussed as under:
Primary Activities: The Primary Activities includes those activities which are directly related in
the conversion of inputs into output and also includes the distribution activities, are treated as the
primary activities.
 Inbound Logistics: In this part of value chain analysis, the including are related to
receiving, storing, distribution, etc. which makes available goods and services for
operational processes. Some of those activities are material handling, transportation,
stock control and many more are included in this part.
 Operations: It includes all those activities which are related to the transforming of input
into the final products and services. The examples of this can be machining, assembling,
packaging are some of the activities which are included in the operations part.
 Outbound Logistics: The activities covered under this part are clear from its name itself
such as collecting, storage and delivering the product to the customer is outbound
logistics (Leip and Stinchcomb, 2013).
 Marketing and Sales: This is also a part of primary activities and includes activities
such as advertising, promotion, marketing research, public relations and many more.
 Service: Service means the facilities provided to the customers in order to make
improvement and maintaining the value of the products of the company. For example,
financial services, after sales service are included under this part.
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(Source: Value Chain Analysis, 2019)
Support Activities: These are those activities which play an important role in the completion of
the primary activities. The following classification of Value Chain Analysis do includes many
parts which are explained as under:
 Procurement: In this activity, all the necessary equipment, materials and other items are
supplied so that the company could complete the performance of their primary activities
effectively.
 Technology Development: In the current times, technological development needs much
investment and takes a long period of time in completing the research and also consumes
a lot of money (Li and Jones, 2013). However, the technological development provides
the organisation with benefits for a long period of time.
 Human Resource Management: Another important part which excel all the primary
activities of the company and are required to complete the all the necessary activities
performed in an organisation by doing, selection, training, promotion, transfer, and many
more.
The successful accomplishment of all these activities will help the company in creating a
good image of the company in market place. It is the wish of every employee to work in a
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Illustration 4: Value Chain Analysis, 2019

reputed company and good performance will increase the brand image and goodwill of the
company. In this way the goodwill and reputation of the company will help in retaining the
employees for a long period of time.
Maslow's Need Hierarchy Theory: he following theory was propounded by Abraham Maslow.
In accordance with this theory, the needs of an individual is in the form of pyramid and it is so
because as the human being reaches to the next level the needs and demands becomes more
narrower and complex (The Five Levels of Maslow's Hierarchy of Needs, 2019). Further, the
theory also tells that to reach to the higher level it is important for an individual to complete the
needs of lower level. According to Maslow, the needs of an individual passes from the five
stages which hare discussed as under:
(Source: Maslow's Need Hierarchy Theory, 2018)
Physiological Needs: These are the first and basic needs of an individual which needs to be
fulfilled as the first preference. These needs includes basic needs such as food, shelter, clothes,
etc. which are important for an individual to live.
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Illustration 5: Maslow's Need Hierarchy Theory, 2018

Safety and Security Needs: After the fulfilment of Physiological needs, the need arises of being
safe and secure An individual wants to be free from every kind of threat, danger and needs
someone to help him out in these kind of situation. For example, need of Police in case of theft
or robbery.
Social Needs: As the human being is born in the society so the need of having relations such as
love, affection and belongingness (Lin, Jiang and Lam, 2013). Maslow has put this need at third
preference as the need for emotional relationships drives human behaviour. Some of the needs
includes having friends, family, community groups and many more.
Esteem Needs: These are those needs which includes the need of respect and appreciation. In
this need, human being wants to have a separate status and prestige in the society and Maslow
has put this need at the forth preference.
Self Actualisation Needs: In this part of Maslow theory, the human being wants to reach at the
peak of his achievement in the life. In other words, the human being wants to be at the top of the
world and referring to those needs which people have to achieve their full potential as human
beings.
United Finance Company can also apply this theory in its working so as to reduce the
employee turnover rate which is very high in the company. It can be done by properly assessing
the needs and requirement of their employees and finding out the ways by which the employees
could be best motivated to work (Long and Perumal, 2014). The following theory will help in
identifying the needs of an individual and after knowing the company will be able to fulfil them.
This will help in retaining the employees for a longer period of time.
Critical Review of Literature
A literature review introduces as a explanation and summary of the finished and actual
state of knowledge on a specific field of study in a journal articles and academic books.
Literature review refers as an explicit, reproducible, systematic and useful method for identifying
synthesizing and evaluating present structure of completed and recorded activity produced by
scholars, practitioners and researcher (Long, Perumal and Ajagbe, 2012). It is a comprehensive
summary or detail of previous study on a topic. In addition, it is a type of review article, which
covers the actual understanding including substantive findings, as well as methodological and
theoretical contribution to a specific research topic. In this section, different author give their
opinion about the impact of high employees turnover on an organisation. Therefore, it is a
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biggest issue that negatively impact on business growth and reputation. There are different
purpose of literature review, some are explain as under:
 It identifies inconsistencies, contradictions, gaps in the literature.
 It gives a constructive analysis of the approaches and methodological of the investigators.
 It gives an excellent and effective starting point for investigators beginning to do study in
an innovative field by forcing them to evaluate, compare and summarize original study in
that particular area.
 One of the main purpose of literature review is to address all objectives of study in more
effective and systematic manner.
Theme 1: The concept of unstable staff turnover in the context of business
On the basis of opinion of Michelle Seidel, 2019 it has been stated that turnover is an act
of replacing employee with new employees. Turnover of firm is measured as percentage rate
that is refereed to as its turnover rate. If company have high turnover rate as comparison to its
competitors than in this case it have shortage of the average tenure than other firms in similar
sector. The staff turnover is related to number or percentage of employees which leave company
and also replaced through new staff members. Measuring the staff turnover is helpful for
managers to examine reasons for the turnover. It is a kind of measurement of how long staff
members retain within firm. The staff turnover is related to percentage of the employees which
leave company at the time of certain time period. Generally, people consists the voluntary
resignations, retirements, non certifications and dismissals. When an employee fired or resigns
then its absence taken toll on the profit margins. Under this, having to pay for the continuation of
advantages as well as severance pay with cost of hiring candidates for vacant job positions. It
results in reduce productivity, lost revenue and many others.
According to opinion of Justin Reynolds, 2019 it has been stated that staff turnover is rate
at which the staff members leaves manager within given period of time. It is mainly used to
understand the retention as well as attrition in company. The main reason of unstable staff
turnover is to negative working environment, demotivation level, reduce morality, lack support
of top management. These all develop the negative impact on business activities as well as
operations. These are the main reason through which employees leave an organization or not
able to sustain at workplace for long period of time. In addition to this, it is an ability to convince
its staff members for remain with business. It is set as proportion of workforce of business that
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leaves at the time of course of year. High turnover rate of company result in the low moral
employee. It may be stem from the overworked staff members which have has enhanced
responsibilities and workloads because of lack of active or the trained workforce. The new
employees of company may be suffer from low motivation level as they are struggling to learn
about job procedures as well as duties. On the other hand, recruiting and hiring the talented staff
members plays a necessary role in business. It is easy to be replace entry- level of employees but
also replacing one- entry level employee that could be cost- up to 50% of annual salary. In
context to this, there are many reasons fort leave company. Some employees leave for the better
professional opportunities consisting position with the more responsibility as well as higher pay.
In some of the cases, high turnover is outcome of lack of employee engagement and poor
management. It is necessary to understand differences and able to discern whether turnover of
firm is high.
Theme 2: The impact of unstable staff turnover on the business environment of United
Finance Company SAOG.
As per opinion of Kimberlee Leonard, 2019 it has been stated that Employee turnover is
considered as most challenging problems under which business develops insecurity for the
organisational workforce. Staff turnover is main part of business activity where staff members
come and go as their life the situation change. Under this, it is a ratio comparison of number of
the staff members, firm should be replace in given period of time to average number of the total
employees. The main concern of company is that employee turnover is costly expense mainly in
lower the paying job roles, for which rate of staff turnover is high. United Finance Company
SAOG is a large size organisational and it provides equipment and vehicle financing in Oman.
This company operate its business by Retail and Corporate Segments. If the turnover of this firm
will be high then it causes issues to business. There are some impacts of unstable staff turnover
on business environment of United Finance Company SAOG mention below:
Lack of employees- According to Shelley Moore, 2019 High turnover rate can develop
lack of employees to finish necessary daily functions of United Finance Company SAOG. It can
be result in frustrated staff, dissatisfied consumer and overworked. It develops the negative
impact on performance level of employees and through this business environment of United
Finance Company SAOG impact in a negative manner.
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Customer dissatisfaction- In this, for service- oriented careers for an instance customer
services and account management, high turnover can be lead to the consumer dissatisfaction. On
the other hand, new representatives have lack of knowledge as well as expertise level, customers
have not method to develop better relationship with one specific service representative.
High cost- The high turnover is more expensive for United Finance Company SAOG to
be manage. In this, losing staff members many bring the costs for an instance administrative
tasks and severance pat like exit interviews. There is a need to United Finance Company SAOG
to go through recruitment, selection and also hiring procedure, after search new staff members,
manager should provide them training so that their knowledge, skills, capabilities and core
competencies can be enhanced in a proper manner.
Poor performance- Under this, high turnover means basis level of the experience across
company is less than it. Staff members with minimum knowledge as well as experience in
business develop the negative impact in productivity and environment of company. The high
turnover contribute towards downward spiral. If the performance level will be poor then in this
case sales of firm will be reduced and staff members are will not sustain at workplace for long
period of time.
Theme 3: The issues that replicates through unstable staff turnover within United Finance
Company SAOG.
On the basis of opinion of Richard Alaniz, 2014, it has been stated that high turnover rate
can be result in low morale of employees. It may be stem from the overworked staff members
which have enhanced responsibilities as well as workloads because of lack of trained and active
workforce. The employee retention is one of the big issue that company face. Employees leave
company from many different reasons such as negative working environment, inflexible working
hours, bad communication, low motivational level etc. These all develop the negative impact on
morale of staff members.
As per opinion of Shelley Frost, 2019 it has been stated that employee turnover revolving
the workforce that lead to enhanced cost of training, poor morale, reduce profit level and
inconsistent production level. There are some issues which can be replicates through unstable
staff turnover within United Finance Company SAOG mention below:
Cost implications- For United Finance Company SAOG, replacing the employees can be
more expensive. While variations in cost, hire new employees take more costs as well as salary
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as comparison to the old staff. In context to this, total replacement cost consisting lost production
and training can be range from 90% to 200% of annual salary of employee.
Reduce organisational performance- Employees which remain with form are less
efficient as well as productive than they would have been in low turnover environment. It is only
because that they should absorb responsibilities of vacant positions, provide training to new staff
members on arrival and also deal with the negative working environment. In this, fluctuations in
staff turnover reduce motivational level of employees and it develop negative impact on
productivity as well as performance level of company in competitive business environment.
Employees dissatisfaction- In an organisation, employees plays a necessary role in attain
the specific aims and objectives with in given period of time. From the high staff turnover, the
employees will be demotivated and not able to perform in a better or effective manner. Under
this, dissatisfaction level cause the low productivity in business. On the other hand, if employees
will be dissatisfied then in this case they will not focus on attaining the specific objectives and
not sustain towards company for long period of time.
Theme 4: The Relationship Between Unstable Staff Turnover and Employees Sustainability
According to Ruth Mayhew (2019), employee turnover can be defined as the number of
workers who are leaving the organisation and are changed with the recruitment of new
employees. Unstable Staff Turnover can be defined as the state in which the loses their
employees in an non uniform manner. It United Finance Company to say that sometimes the
number of employees leaving the United Finance Company are more and sometimes they are
less.
According to Sébastien Knockaert and Muriel Maillefert (2018), Employees
Sustainability can be defined as the ways by which the United Finance Company makes the
possible the sustainability of their employees possible and keep them working with the United
Finance Company for a longer period of time. The relation in between these two term is very
important for the United Finance Company to understand and also their application in their own
organisation. The relation is crucial because the sustainability of employees has been recognised
as an issue by the Global Reporting Initiative which has included turnover as a core social
performance indicator in its sustainability reporting guidelines. By focusing on making
increment in the employees sustainability, the United Finance Company will be able to retain
their employees for a longer period of time.
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Trust, loyalty and related norm plays an important role and does not follow that
regulation should foster their development. In addition, the relationship among these two terms
will help in the growth and development of the United Finance Company in the right way and
direction. Good relation among the United Finance Company and their employees will only
come through employees sustainability and low employee turnover rate. So the main focus of the
United Finance Company should be on the making good relation with the employees and
implementing those strategies in the United Finance Company that could help in retaining
employees for a longer period of time. Not only this, but the instability in staff turnover can help
the United Finance Company in knowing out about the reasons causing the employee turnover
which will further help the United Finance Company in eliminating the reasons causing the staff
turnover. This will make possible for the United Finance Company to sustain their employees for
a longer period of time. Due to these reasons, the relation in between employees sustainability
and the unstable staff turnover has been made so crucial and important for every organisation. It
impacts directly upon the working of an organisation and also affects various main parts of
operation of an organisation. So it becomes important for the United Finance Company to make
their relation with employees capable enough of getting engaged their employees with the United
Finance Company for a long period of time. In order to improve their relation with employees,
the United Finance Company can provide their employees with various kinds of benefits such as
rewards, whether monetary or non monetary incentives.
19

Theme 5: The Ways that are Considered by United Finance Company SAOG to Addressing
the Issue of Unstable Staff Turnover
According to Bob Ronan (2017), employee engagement helps the company in addressing
the issue related to the employee turnover. It is because by engaging employees, it will become
easy for them to know about the problems arising with them during the course of their work
performance. By knowing the issues faced by them, the company will easily resolve them and
help them according to their needs and demands. Proper working environment also helps in
increasing the will of employees to work as if employees are feeling good from both the work
and workplace than there is no reason that they will leave the company. There are many ways by
which the company could remove the issue of unstable staff turnover from its organisation. The
reasons of staff turnover could be different as the needs and problems of every individual differs
from each other in some or the other way. So for the very first it is important for the companies
to make identification of the issues arising and causing employees turnover. In addition to this, it
is also important for the companies to make identification of the needs and means by which the
motivation of employees could be made possible. For example, the United Finance Company can
provide them with rewards or incentives which could become a means of motivating them. In
addition to this, the company can also make use of motivational theories in order to motivate
their employees. Motivation has proved to be the most effective way in eradicating the issue of
staff turnover for the companies.
It is also important for the employees to be aware about their work that how they are
performing it. In case of changes made by the companies in their working, possibility of staff
turnover arises It is so because some employees of the company are not ready to accept change.
They do not want to leave the old way of working and continue with the new ways of working.
So the following can also be a reason which the United Finance Company could confront and it
is important to deal with this situation also. The solution to this problem is by making the
employees known with the need to adopt the changes and also the benefits which the company
will have and also the employees. will. It will make easier for the employees to adopt the
changes. Further providing them proper guidance and support from time to time and also
clearing their doubts will create interest in them about learning and adapting the changes. The
same measures could also be adopted by this company in order to address the issue of employee
turnover. Besides this, there are also some personal reasons which becomes the reason of
20

employee turnover. So the company could also help out their employees with their own personal
reasons which will create a strong bonding and loyalty from the employees towards the company
and they will not leave the company. In this way the company could make possible and also
overcome the issue of employee turnover and can ensure its proper growth and development.
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CONCLUSION
From the above mentioned information, it has been concluded, high turnover of
employees is biggest issue faced by organisation. There are different drawbacks of employees
turnover such as low revenue, low workplace morale, deteriorating products or service quality,
reduction in marketing return on investment etc. All these are biggest issues that negatively
impact on business success and development of an enterprise. It has been also impacted on the
business environment of United Finance Company. Along with this different issues were also
used that replicates through unstable staff turnover within United Finance Company. Apart from
this, unstable staff turnover and employees sustainability have negative relationship that
impacted on business performance. Different ways were also used by United Finance Company
in order to addressed issue of unstable staff turnover. For this, motivation theory played vital
role for overcoming staff turnover issue in more effective and systematic manner. In order to
overcome impact of high staff turnover, different models have been used including, value chain
analysis, employees engagement, motivation theory, Mind Mapping, Soft System Methodology,
Hard System Methodology, The five Whys and Fish bone analysis. All these models will highly
support an organisation to reduce high turnover of workers and retain them for long time.
The regular feedback form should be taken from working employees for improvement
and getting rid of problem. If employee turnover increase then cost for organisation also increase
which decline profits and growth of business (Long and et. al., 2012). It is recommended to
united finance company SAOG to initiate training and development programmes for their
working force which assist in increasing motivation towards corporation and increase their
efficiency and knowledge for maximum production. As each and every working need proper
treatment, respect, recognition to get attached towards same organisation for longer period of
time. There are main important employees working in firm so it is recommended to upgrade their
knowledge and skills by providing training and development session, programmes, participation.
As they can learn easily and focus on achievement of goal and objectives.
Employees are known as one of the most valuable assets for every organisation. Retain
skilled employees for long time period is very important for every organisation to better fulfil the
requirements of its target customers and to sustain in market for long run. Employee turnover is a
major problem faced by United Finance Company and it is very essential for enterprise to deal
with this issue in order to achieve its business objectives and to ensure successful completion of
22

all business activities with minimum cost. Lack of motivation is one of the major issue of
employee motivation. To deal with this issue, various motivation strategies are there which could
be employ by managers and leaders of United Finance Company to encourage its employees to
perform well at workplace. Further, proper training and development programmes should be
conducted by company for employees to enhance skills and competencies of workers so they can
perform their job roles in better manner. In this manner, company can overcome with the
problem of employee turnover.
RECOMMENDATION
From the above discussion and conclusion, there are some recommendation which are
provided to united finance company SAOG for improvement and achievement of goal and
objectives. This respective organisation has faced issue due to staff turnover so in order to
overcome and find solution of it some recommendation are provided to it which are mentioned in
this part. It is recommended to united finance company SAOG to understand concept of unstable
staff turnover and main issues behind increasing turnover. If organisation can know reason
behind turnover then they can work effectively on that matter to get solution of it. The main
reason can be lack of incentive, motivation, problems are not heard and other. In this case, it is
recommended to organisation to go through problem and find solution for it.
It is also recommended to united finance company SAOG to provide training for skill
development on regular basis so that they can learn more from it. The resources required for
declining staff turnover is to involve each and every employees in decision making, highly
participation of staffs. The organisation itself is responsible for high staff turnover because they
focus on achieving their goals rather than focusing on staff welfare, encouragement. It is highly
recommended to united finance company SAOG to maintain an effective relationship with their
working force so that they get an attachment towards firm for better work performance and focus
on business goal rather than their own individual goals and objectives (Matz and et. al., 2013).
There are many organisation which has created positive relationship with employee which
resulted into positive outcomes. It is also recommendation to SAOG to provide flexible work
scheduled for their staff, employees so that they can maintain work life balance between personal
and professional life. The career path training should be provided to workers so they can know
about their skills and improve it in better and effective manner. The most important
recommendation to SAOG is to hire right type of employees for their business who work
23

diligently for firm and maintain relationship with manager. All working employees should be
provided with positive and good environment for working which also assist in lowering staff
turnover. The employees should be given opportunities for growth and development which
creates happiness for them and decreases turnover. Thus, the above provided recommendation
should be followed, implemented and adopted by united finance company SAOG for declining
staff turnover in order to get effective outcome.
Before dealing with the issue of staff turnover, it is very essential for United Finance
Company to first identify and study all the elements which results in this. With this, managers
and leaders can formulate better and effective strategies and can retain employees for long time
period. Motivation is one of the major element which help organisation to sustain employees for
long time period. With effective implementation of motivation theories United Finance Company
can encourage its employees to work well and can retain them for long time period. Further,
company is recommended to conduct training and development programmes for employees on
continuous basis in order to enhance their skills and knowledge.
24

ASSESSMENT 2: REFLECTIVE
Concrete experience
Currently, I am a student of MBA (management), and pursuing it from since last 10
months. There are ample number of experiences which were faced by me during this time period,
and some of these were good and some of them were bad. Since the day, I over my graduation
education of 3 years in Bachelors of Commerce, I had decided to do the MBA, as I was having
very fond of gathering the knowledge of Business. Master of Business Administration is the
study to learn how to operate a business. While studying the MBA, I have been taught about
many strategies and tactics to run the business such as how to expand the business and how to
enhance the productivity and profitability of the business. The tutors are used to provide us the
different techniques which are very useful for us during studying. The teachers are also giving
and providing the practical knowledge as well the theoretical knowledge to us. While studying I
came to know that how the success can be accomplished in the field. As the behaviour and
discipline of teachers was very good. They use to manage a proper decorum in class rooms and
also use to teach some manner which are very much important for a management student. Also it
has helped me in gaining knowledge that how I have to behave when I use to meet some one for
first time. This has helped me in making a positive image among all the people to whom I use to
meet in last few months. Along with good experiences, I have some bad experiences also like, in
starting of my course I do not have any skills of wearing cloths and also was not capable to
communicate with new persons in proper manner. This all has pushed me few step back, and also
lead the people to make fun of mine, due to which I have faced problem of depression. But after
some time, when I start gaining knowledge about the manner of clothing, eating, taking and
walking. It has completely helped me grooming my personality and also has helped me in
improving my image in society as a gentle man. During the first semester of MBA, I came to
known and learn about the Organisational behaviour, marketing strategies, corporate sector and
many more topics, by which I learned how to work in a corporate sector. The suggestions by my
side to any of the student who is going to pursue MBA is that they must involve themselves in
learning many things about then business. The year of MBA goes very fastly and the
opportunities in this field is large and unique that all the students of MBA must grab. Exams are
most important but that is also must essential to take part in other activities of the university in
25

which the one is having interest. I was very fond of singing and at the time of education, I use to
take part in co-curricular activities, by which I can be able to enhance my all the skills.
Abstract conceptualisation
It is usually seen that each stage of the Kolb's cycle of learning is quite straightforward.
However, the third stage in this reflective learning cycle, namely, abstract conceptualisation, is
found to be a bit complex and thus deserves to be gained a deeper insight into. When it is talked
about abstract conceptualization, it can be said that it is the exact opposite of concrete examples
or in easier words, the aspects that a person experiences with one's senses. Abstract
conceptualisation is often regarded as one of the most difficult and the most obtuse components
of the Kolb's model to decipher properly in an effective manner. This owes to the fact that it
requires educators as well as the facilitators to explicitly meld the various types of diverse and
divergent experiences gained by students within a university. It can be referred to as the process
of developing as well as maintaining connection together with the procedure of indulging
in abstraction with a view to create healthy and effective connection between and among
seemingly heterogeneous experiences. At this stage, a learner is usually found to be experiencing
certain a feeling of ‘unbalance’ directed to the feeling of uniqueness and/or strangeness of a
particular experience, this can be comprehended as a a sense of something that is unknown,
unexplored and/or inadequately explained and thereby, feels curious in relation to the areas
related to further learning. In this regard, learners may get upset about something that has taken
place or feel frustrated by an experience or even gain feeling such as frankness in relation to the
difference between experiential learning and classroom learning.
In this context, being a student of university, I was assigned an assignment in which I had
to conduct research upon the growth and profitability of a multinational corporation. In this
present project there various factors which I study related to my topic. In this this it take lot of
time to study each and every factors to find out the good content of the topic. This present topic
require lot s of research in from which I found the authentic content which quite easy and correct
to understand. In this present report I focused on the every editing part such as speccing , font
size etc. this editing use for make the project effective and attractive. In this present project for
improvement I study different source which help in improving my content. In this for more
improvement I also ask with my colleges at the time of any doubt to provide you the right
information. After writing the content I also read it again because if there is an any mistake so
26

that I can solve it out at the same time. For improve this project I use different authors definition
to make many project more effectively. In this project report it required more research to write
this report. I give my best to make this report correct and attractive.
Reflective observation (watching)
When I began Full- time MBA programme, I knew that there is a high level of
commitment as well as dedication to my studies which will be needed for next few months. I felt
nervous when I entered in the MBA class for very first time. The main happiest thing was that
my teacher and other students was very supportive and teachers provide me proper guidance
about any subject area. It has been most enjoyable learning experience in life. High education
level with truly inspirational teachers, long- life bonds and rich social interaction made with the
team members forged by collective of suffering and new discoveries. The teachers provide me
proper notes and give knowledge about them so that I can able to learn things in a better and
effective manner. On the other hand, I knew that MBA would be my big challenge and I require
to make better journey, I knew as well as willingly embraced chance to have high learning curve
as was exposed to wider array of new subject filled from the Finance to Accounts, to Operation
management and the Organisational Design. The pending deadlines of assignments, tight
schedule, high learning curve mixed with the number of group tasks with multidisciplinary as
well as multicultural peers would be other more hurdle to attain. I took my MBA Classes on
regular basis and learn many different things such as making presentation, preparing notes of
different subjects. I watched that all the students working together on the common subject or
presentations in a group.
During my MBA, I was prepare my schedule through which I can easily manage and
maintain my all work in better manner. I was perform my work task from Monday to Saturday
with the occasional Sunday classes where I was learn various information and knowledge.
During my MBA classes, I was watched many presentation through which I was learn various
things which are useful for me in future time period. Along with this, I was explore many things
which are useful for me in my MBA journey. With the help of presentation, I was learn various
things such as slide should be properly managed and maintained which describe each point in
better manner. It should be attractive and unique which mainly focused on increasing and
enhancing their skills or abilities. I seen that content should be justified which are used in order
to make presentation attractive and different from others. I was analysed that images which are
27

included in presentation should be matched with the content. I was able to make presentation
from myself which enhance my skills and abilities in order to convince audience. Along with
this, I was analysed that while giving presentation it is necessary for me is to convince and
pursue my audience regarding specific topic which are presented by me. While making and
developing any presentation, it is required for me is to focused on people needs and demand as
per this I needed to make proper changes in better manner.
Active Experimentation at Masters level
The active experimentation deals with the process of testing existing ideas by creating
new experiences throughout the life. This stage of the experiential learning is associated with the
concept of scientific experimentation, in which an individual forms a hypothesis which is based
on existing ideas and tests the validity of these ideas in a structured and proper experiment. As a
group leader during my MBA, I had used this stage for using all available tools and resources in
order to take effective and proper decisions for planning the future course of action taken by the
team members. This stage allows the leaders like me to connect strategic planning with the
practical implementation. I had learned various things through my life experiences due to which
I had handled various situations by applying the experience into actual situations. I re-evaluated,
revised, or even reinvented several approaches through this experimentation process in order to
improve the developed decisions and strategies for enhancing the effectiveness of my work and
project during the MBA program. Also through this stage, Leaders like me can actively engaged
in the project for tracking the impact of developed decisions and strategies for inventing and
discovering new approaches for improving my efficiency and performance in executing my
assigned work. Also through the use of this stage, I can take better and improved decisions for
developing better and improved practices so that my team members and I can perform our team
work in an effective manner for bringing favourable and improved results to the organisation and
my team.
While studying in Master level it is was never easy for me to solve any kind of problem
but with the help of active experimentation I understood that any of the difficult task can be
solved if more focus can be given to that area where solutions are found with the help of
theories where every things are mentioned in detail. I have been influenced with other people
that how I can take my decision while doing any of the work. Although, there are number of risk
which is required to be taken but in MBA level I have learned that it is necessary that people
28

must take some risk while doing any of the work so that better result can be achieved in future. It
was important for me to try and find that how new approach can be applied through which goals
can be achieved easily. My lecturer told my that active experimentations must be applied in each
and every steps because it helps to enhance the overall performance of the people which helps in
each and every steps of the life.
29

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