A study of leadership skills necessary for management of group conflicts at Tesco UK

Running head: DISSERTATION
TITLE: A study of leadership skills necessary for management of group
conflicts at Tesco UK.
Table of Contents
Chapter 1: INTRODUCTION....................................................................................................7
Introduction............................................................................................................................7
Research Background.............................................................................................................7
Problem Statement..................................................................................................................8
Research aim and objectives..................................................................................................8
Research Aim......................................................................................................................8
1.4.2 Research Objectives...................................................................................................9
Research Questions................................................................................................................9
Research Hypothesis..............................................................................................................9
Significance of the research study..........................................................................................9
Limitations of the Study.......................................................................................................10
Summary...............................................................................................................................10
Chapter 2: LITERATURE REVIEW.......................................................................................12
Theme 1: The Causes behind general conflicts....................................................................12
Increment of production cost for lack of unity.................................................................12
Theme 2: Inefficiency of the leadership of higher management..........................................13
Theme 3: Improper implementation of the rewarding system.............................................16

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Theme 4: Feasible Leadership strategies for the mitigation of the group conflicts.............17
Work division and fostering of team work spirit..............................................................17
Strategies of effective communication.............................................................................19
Using workplace events and trainings for fostering cohesion..........................................20
Summary...............................................................................................................................21
Chapter 3: RESEARCH METHODOLOGY...........................................................................23
Introduction..........................................................................................................................23
Research Philosophy............................................................................................................23
Research Design...................................................................................................................23
Research Approach...............................................................................................................24
Data Collection Method.......................................................................................................24
Data Sampling......................................................................................................................26
Settings and Participants.......................................................................................................26
Instrumentation.....................................................................................................................27
Data Analysis........................................................................................................................27
Limitations of Research Study.............................................................................................28
Research Ethics....................................................................................................................29
Research Timeframe.............................................................................................................30
Research Schedule............................................................................................................30
Graphical Interpretation....................................................................................................30
Chapter 4: FINDINGS AND ANALYSIS...............................................................................33

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Introduction..........................................................................................................................33
Survey Questionnaire for employees of Tesco stores, UK...................................................33
Analysis of the survey data...................................................................................................35
Regression analysis..............................................................................................................42
Descriptive Statistics.........................................................................................................42
Correlations.......................................................................................................................43
Model Summary...............................................................................................................47
Anova................................................................................................................................47
Co-efficient.......................................................................................................................48
Collinearity Diagnostics...................................................................................................52
Residual Statistics.............................................................................................................53
T-Test Returns......................................................................................................................54
Question 1: Language highly impacts conflict.................................................................54
Question 2: Employee Satisfaction Rate..........................................................................55
Question 3: leadership impacts communication...............................................................56
Question 4:........................................................................................................................57
Question 5: Partiality and favouritism..............................................................................58
Analysis of Interview...........................................................................................................59
Chapter 5: Conclusion and Recommendations........................................................................63
Recommendations................................................................................................................63
Conclusions..........................................................................................................................64

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Reference List..........................................................................................................................66
Appendix: Ethics Approval Form............................................................................................75

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Abstract
In the introductory chapter, emphasis have been laid on the discussion of the background
including the research issue and the problem statement highlighting the key areas of research
concerned with the topic of research. Based on the problem statement, the research aims,
objectives and the research questions would be prepared in this chapter. In the last part of this
chapter, the significance of conducting the research on this topic as well as the limitations of
the study would be identified also. The factors that give birth to a multicultural workforce in
an organisation are educational standards of the employees of various levels, position of
individual employees in the organisational structure, age gap of the various employees,
gender variation, difference in gender as well as inherent culture and ethnicity. There are
other parameters of analysis also, other than these principal considerations. However, the
variation in the leadership strategies might lead to the collision in interests within various
employees and sectors in the same organisation. In this context it can be opined that these
problems are not mitigated from the root as soon as possible, this would give space for
greater conflict in the future. The empirical review conducted above, depicts the feasible
reasons for the occurrence of the group conflicts in the internal environment of companies in
UK, especially retail companies and the individual retail outlets. In the literature review, it
has been communicated that leadership strategies, workplace diversity as well as language
barrier as wage differences are most of the most important reasons for which conflicts occur
in the organisation. Some impacts of the group conflicts on the organisations and the long
term losses that can result out of that, have been highlighted in the course of the literature
review supported by research materials composed by eminent scholars. Such conflicts mostly
result in the lack of cohesion among the employees’ groups and thus slows down the
important processes of operation. In the research study, primary survey and interview has
also been conducted. Based on these instruments, the findings and analysis chapter have been

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constructed. Using an interpretative and exploratory research methods, the data collection and
analysis have been conducted.

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Acknowledgements
I would like to thank the all library media specialists for their participation in the survey who
supported my work in this way and helped me get results of better quality. I am also grateful
to the members of my committee for their patience and support in overcoming numerous
obstacles I have been facing through my research
I would like to thank my fellow doctoral students for their feedback, cooperation and of
course friendship. Nevertheless, I am also grateful to the professors for sharing their
dissertation woes, and a glimmer of hope for post-dissertation normalcy.
I would like to thank my friends for accepting nothing less than excellence from me.
Last but not the least, I would like to thank my family: my parents and to my brothers and
sister for supporting me spiritually throughout writing this thesis and my life in general.

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Chapter 1: INTRODUCTION
Introduction
The success of a company as well sustainable future development depends majorly on the
leadership strategies that have been implemented by the core management of the company.
This is mostly true in the context of managing of the group conflicts in a diverse as well as
multicultural business environment like Tesco, UK. This thesis paper aims to make an in-
depth analysis based on the kinds of group conflicts that are faced by companies like Tesco.
Based on that further analysis would be conducted in thesis paper, highlighting the most
efficient strategies to eradicate this perilous issue and ensure sustainability of the company as
well as ensuring profit maximisation. In this chapter, emphasis have been laid on the
discussion of the background including the research issue and the problem statement
highlighting the key areas of research concerned with the topic of research. Based on the
problem statement, the research aims, objectives and the research questions would be
prepared in this chapter. In the last part of this chapter, the significance of conducting the
research on this topic as well as the limitations of the study would be identified also.
Research Background
In the corporate business domain of Europe, the organisational set ups are mostly multi-
cultural. As such, the diversity of culture in an organisation creates a lot of managerial
challenges that needs to be overcome in order to ensure the sustainability of the organisation
in the evolving business atmosphere of the European business sphere.
The factors that give birth to a multicultural workforce in an organisation are educational
standards of the employees of various levels, position of individual employees in the
organisational structure, age gap of the various employees, gender variation, difference in
gender as well as inherent culture and ethnicity. There are other parameters of analysis also,