Work with Diverse People: Assessment Cover Sheet, Tasks, and Questions

This assessment booklet includes all tasks for CHCDIV001 Work with diverse people and CHCCCS023 Support independence and wellbeing. Task 1 is a written test with 30 questions. The questions cover diversity in the workplace, advantages and disadvantages of culture and diversity, and more.

ASSESSMENT COVER SHEET
(PLEASE PRINT IN BLOCK LETTERS)
Name:_________________________________________________________________________________
Student ID: ________________________________Gov Funded? Y / N International?
Y / N
Course
Name:__________________________________________________________________________________
Unit
Code/Name:____________________________________________________________________________
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Postal Address:
_______________________________________________________________________________
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Phone No: _________________________________ Date of Posting/e-mail :
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Student Declarati on
I _____________________________________________ (insert your name) declare that these tasks are my
own work. None of this work has been completed by any other person and I have not cheated, plagiarized or
colluded with any other student. I have correctly referenced all resources and reference texts throughout this
assessment task. I have read and understood JTI policy on plagiarism, cheating and collusion and understand
that if I am found to be in breach of this policy, disciplinary action may be taken against me by JTI.
Agreement by the student
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure
you sign this before you start any of your assessments.
Have you read and understand what is required of you in terms of assessment? Yes
No
Do you understand the requirements of this assessment? Yes
No
Do you agree to the way in which you are being assessed? Yes
No
Do you have any special needs or considerations to be made for this assessment? Yes
No
If yes, what are they?
___________________________________________________________________
Do you understand your rights to appeal the decisions made in an assessment? Yes
No
Student Signed: Printed Name: Date:
____________________ __________________________
_______
JTI Trainer Name:
________________________________________________________________________________
Name of JTI Staff: _________________________________ Staff Signature:
___________________
Submission Date – 1. ____/____/______ Re sub 2. ____/____/______ Re sub 3.
____/____/______
Campus - ⃝ Dandenong ⃝ Sunshine ⃝ City ⃝
Online
---------------------------------------------------------------------------------------------------------------------------
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Submission Slip
Name: _______________________________________ Date
Submitted: ____/____/______
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Course Name:__________________________________________________________________________________
Unit Code/Name:
________________________________________________________________________________
JTI Trainer Name:
________________________________________________________________________________
Name of JTI Staff: ____________________________________ Staff Signature:
_____________________________
Campus - ⃝ Dandenong ⃝ Sunshine ⃝ City
⃝
Online
Assessment Tasks Outcome
Unit: CHCDIV001 Work with diverse people
CHCCCS023 Support independence and wellbeing
Student ID: Click here to enter text.
Student Name: Click here to enter text.
Student Declarati on
I Click here to enter text.(insert your name) declare that these tasks are my own work. None
of this work has been completed by any other person and I have not cheated, plagiarised or
colluded with any other student. I have correctly referenced all resources and reference
texts throughout this assessment task. I have read and understood JTI policy on plagiarism,
cheating and collusion and understand that if I am found to be in breach of this policy,
disciplinary action may be taken against me by JTI.
Student Signed: Printed Name: Date:
Click here to enter text. Click here to enter text. Click
here to enter text.

1. CHCDIV001 Work with diverse people
2. CHCCCS023 Support independence and wellbeing
ASSESSMENT OVERVIEW
This Student Assessment Booklet includes all your tasks for assessment of the units:
CHCDIV001 Work with diverse people
CHCCCS023 Support independence and wellbeing.
ABOUT YOUR ASSESSMENTS
This cluster requires that you complete 4 assessment tasks. You are required to complete all
tasks to demonstrate competency in these units.
Assessment Task About this task
Assessment Task 1: Written
questions
You must correctly answer all 30 questions.
Assessment Task 2: Case studies There are six case studies in this task. You are to
read and complete the questions related to each.
Assessment Task 3: Project –
Cultural reflections
You are to reflect on your own experiences of
culture and diversity in the workplace.
Assessment Task 4: Project –
Cultural research
You are to research a number of different cultures.
Assessment Task 5:Workplace
observation
Students are to be observed assisting three clients
with activities of daily living. (This is a workplace
assessment activity. Students are to refer to their
Workplace Tasks Booklet.)
Supporting resources
You may like to look at the following websites, books and documents for more information
about the topics related to this cluster:
Arnott, G 2011, The Disability Support Worker, Pearson Australia, Frenchs Forest, NSW.
Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.
CHCDIV001 Work with diverse people:
Resources are available for students in Moodle:
 Murries coming together (DVD)
https://drive.google.com/a/jobinstitute.com.au/file/d/0BwKE9krz-
J1jM0VNRUZFaUx2TE0/viewusp=sharing
 Caring Safely-OHS issues in Aboriginal and Torres Strait Islander Peoples Home Care
(DVD) https://drive.google.com/file/d/0BwKE9krz-J1jMV9LdUN6Q3VjSVU/view?
usp=sharing
 The 4C's - Understanding Cultural Diversity In Healthcare (YouTube)
https://www.youtube.com/watch?v=bo4pD6QZkWY
 Cultural Diversity – Tips for communication with cultural awareness (You Tube)
https://www.youtube.com/watch?v=ZDvLk7e2Irc
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 Gestures, meaning and Culture (You Tube)
https://www.youtube.com/watch?v=fRQSRed58XM
 8 Amazing Benefits of Cultural Diversity in the Workplace
https://inside.6q.io/benefits-of-cultural-diversity-in-the-workplace/
 Section 2. Building Relationships with People from Different Cultures
https://ctb.ku.edu/en/table-of-contents/culture/cultural-competence/building-
relationships/main
 Working with people from culturally diverse backgrounds
https://toolkit.seniorsrights.org.au/toolkit/working-with-different-cultures-languages-and-
communities/
 10 Tips for Supporting Culturally Diverse Clients
https://www.goldencarers.com/10-tips-for-supporting-culturally-diverse-clients/4839/
 Culture, Values and the Impact at Work
http://www.diversityjournal.com/9823-culture-values-and-the-impact-at-work/
CHCCCS023 Support independence and wellbeing:
Resources are available for students in Moodle:
 Person centered active support DHS (DVD)
https://drive.google.com/file/d/0BwKE9krz-J1jQWFBSWluOW0wdjg/view?usp=sharing
 Innovative Patient care system-lida person (DVD)
https://drive.google.com/a/jobinstitute.com.au/file/d/0BwKE9krz-J1jdVhfcklZOElRTk0/
view?usp=sharing
 Never forget – self-esteem video (DVD) https://drive.google.com/file/d/0BwKE9krz-
J1jckFwaGd4T0Y1MjQ/view?usp=sharing
 Value me value you (DVD) https://drive.google.com/file/d/0BwKE9krz-
J1jZkI5RzBfUi04Wms/view?usp=sharing
 The creation of Understanding (DVD) https://drive.google.com/file/d/0BwKE9krz-
J1jSUNOck1TNXRSNkE/view?usp=sharing
 It takes a village (DVD)
https://drive.google.com/file/d/0BwKE9krz-J1jcUh5RENHNHduR1k/view?usp=sharing
 The creation of Empathy (DVD) https://drive.google.com/file/d/0BwKE9krz-
J1jdTJEd0xzMGpKNDA/view?usp=sharing
 Welcome to my world –case studies-EVELYN (DVD)
https://drive.google.com/file/d/0BwKE9krz-J1jTUExZkVjcWZsVE0/view?usp=sharing
 Welcome to my world –Case Studies_Glenda (DVD)
https://drive.google.com/file/d/0BwKE9krz-J1jak94V3RQOUhPcFU/view?usp=sharing
 Resident stories (DVD) https://drive.google.com/file/d/0BwKE9krz-
J1jWUx0cnZqTkczRUU/view?usp=sharing

 The remaining light – a documentary film about how we care for seniors (DVD)
https://drive.google.com/file/d/0BwKE9krz-J1jX3RDYnQ3S0dTQUk/view?usp=sharing
 A talk with an elderly (DVD) https://drive.google.com/file/d/0BwKE9krz-
J1jdTk0S0hBb2ZaRTQ/view?usp=sharing
How to submit your assessments
When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Assessment Task Cover Sheet
At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet.
Please fill it in for each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this
on the back of the Task Cover Sheet.
Make sure you photocopy your written activities before you submit them – your assessor will
put the documents you submit into your student file. These will not be returned to you.
Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it
to us. Refer to your Student Handbook for more information about our appeals process.
Assessment plan
The following outlines the requirements of your final assessment for this cluster. You are
required to complete all tasks to demonstrate competency in these units.
Your assessor will provide you with the due dates for each assessment task. Write them in the
table below.
Assessment Requirements Due date
1. Written questions
2. Case studies
3. Project – Cultural reflections
4. Project – Cultural research
AGREEMENT BY THE STUDENT
Read through the assessments in this
booklet before you fill out and sign the
agreement below. Make sure you sign
this before you start any of your
assessments.
Have you read and understood what is required of you in terms of assessment? ☐ Yes
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Do you understand the requirements of this assessment? ☐ Yes
Do you agree to the way in which you are being assessed? ☐ Yes
Do you have any special needs or considerations to be made for this assessment? If
yes, what are they?
Click here to enter text.
☐ Yes
Do you understand your rights to appeal the decisions made in an assessment? ☐ Yes
Assessment Tasks Outcome
Unit:
CHCDIV001 Work with diverse people&CHCCCS023 Support
independence and wellbeing (Clustered Assessments)
Tasks included in submission
Assessment Tasks Title Satisfactor
y/ Not yet
satisfactory
AssessorSign
ature
Date Re-submission
Satisfactory/
Not yet
satisfactory
Written Questions Assessment 1
Case studies Assessment 2
Project – Cultural
reflections
Assessment 3
Project – Cultural
research
Assessment 4
Assessors Feedback
Assessors: Please return this cover sheet to the student with assessment results and feedback. A
copy must be supplied to the office and kept in the student’s file with the evidence.
Satisfactory Not Yet Satisfactory
Assessor Signed: Assessor Name: Date:

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ASSESSMENT TASK 1: WRITTEN QUESTIONS
TASK SUMMARY:
This is an open book test – you can use the Internet, textbooks
and other documents to help you with your answers if required.
Youmust answer all 30 questions correctly.
Write your answers in the space provided.
If you need more space, you can use extra paper. All extra
pieces of paper must include your name and the question
number/s you are answering.
You may like to use a computer to type your answers. Your
assessor will tell you if you can email them the file or if you need
to print a hard copy and submit it.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?
Access to textbooks and other learning materials.
Access to a computer and the Internet (if you prefer to type your answers).
WHEN DO I DO THIS TASK?
You will do this task in the classroom or for homework – your assessor will advise.
Write in your due date as advised by your assessor:
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any of your answers as incorrect, they will talk to you about
resubmission. You will need to do one of the following:
Answer the questions that were incorrect in writing.
Answer the questions that were incorrect verbally.

QUESTION 1
a) Describe what diversity means in the workplace.
Organization that intentionally employs workforce which comprises of individuals with
different characteristics which describes their gender, ethnicity, age, religion, education and
other attributes is defined as diversity at workplace.
b) What are the advantages and disadvantages of culture and diversity in the workplace?
Provide at least 3 examples of each.
Advantages of culture and diversity
Example 1: Unique Viewpoints - Individuals or employees working in the
organization have different viewpoints and different
perspectives which is the biggest advantage while doing the
work at the workplace.
Example 2: Increased Employee Engagement - There is increased
employee engagement while working with diverse individuals
at the workplace as individuals are involved in many activities
and tasks.
Example 3: Multiple Solutions - Having diversity at the workplace,
individuals are able to solve the problems and find new
solutions for the work to be performed effectively.
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Disadvantages of culture and diversity
Example 1: Focus on Leadership Qualities - Managers at the workplace
focus on leadership qualities which becomes the biggest
disadvantage for the individuals.
Example 2: Over - Qualification - Diversity at the workplace creates over -
qualification for the job which creates difficulties in holding the
position for the long time.
Example 3: Too Many Opinions - Diversity at the workplace creates too
many opinions which sometimes create confusions in the work
to be performed and clashes might occur affecting
relationships in the peer.
QUESTION 2
How could you develop or improve your social and cultural awareness? Provide at least three
strategies. .
Strategy 1 Practising Good Manners - With the help of practice of good mannerisms,
cultural and social awareness can be developed effectively and appropriately.
Strategy 2 Bridging Cultural Gap - Cultural gaps can be bridged with good communication
skills which help in increasing the effectiveness at work.
Strategy 3 Celebrating Traditions and Holidays - At workplace the cultural and social
awareness can be done by improving the social and cultural awareness which
helps in creating value for the other traditions also.

QUESTION 3
Provide at least 3 methods of improving and promoting inclusiveness of culture and diversity
in the workplace.
Method 1: Promoting Pay Equity - Equal pay should be provided to the employees so that
they work productively and contribute well along with the other employees at
the workplace.
Method 2: Acknowledging Holidays at all Cultures - Giving importance to all the holidays
should be given importance which helps in promoting and improving the culture
and diversity at the workplace.
Method 3: Development of Strategic Training Program - Strategic training program should
be developed which helps in building the strategies for promoting different
cultures at the workplace significantly.
QUESTION 4
In one short paragraph, briefly explain how everyone is responsible for cultural inclusiveness.
Individuals are responsible for cultural inclusiveness which helps them to make and initiate
different ways in which there arises mutual respect, clear communication, understanding
between the individuals and effective relationships are created. In an inclusive environment -
individuals are free to express their viewpoints and their opinions which help them to discuss
and builds their relationship strong among the peers and other people.
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QUESTION 5
In what instances would you need to seek assistance from other people or services such as
interpreters? Provide at least 3 examples.
Example 1: In taking guidance while working I need assistance from other people which
will help me in carrying forward my work on an effective and efficient scale
throughout.
Example 2: I sometimes need assistance from interpreters which will help me in guiding
through my work in an effective and in significant manner.
Example 3: While performing the tasks and activities I will be needing guidance from other
people.
QUESTION 6
What regulations, standards or Act support culture and diversity in the workplace? Provide at
least three.
1: Age Discrimination Act, 2004 - This regulation eliminates the discrimination
against any age within different areas of work at the workplace.
2: Disability Discrimination Act, 1992 - This act is framed for the discrimination
which the disabled individuals at the workplace face. This act ensures that the
individuals do not face such discrimination while application of this act.
3: Workplace Relations Act, 1996 - This act helps in maintaining the relations at
the workplace and solves the issues and problems within the employees
through its application.

QUESTION 7
The new personal care workers are planning a night out to celebrate the end of their
probationary period. The team leader responsible for the new staff is organising dinner at a
local pub advising staff they welcome to bring a friend or partner. One of the new instructors
Tom, is planning on bringing his partner of 5 years Dave. When the news circulates to the
team leader, he pulls Tom aside and tells him it would not be appropriate to bring his partner
as it may impact the reputation of the facility and cause discomfort among the other staff.
a) Is Tom being discriminated against? Explain your answer.
Tom is being discriminated against gender. As Tom and Dave are couple of same gender
which is male. Therefore, the team leader is scared when Tom decided to bring along Dave
in the celebration. He is thus telling Tom that he should not bring his partner as this will
impact the reputation of the faculty. This discrimination should not be done and all the
individuals in the company should be treated equally.
c) What legislation or relevant Acts protects this type of breach?
There is an Equality Act 2010 which protects this type of breach and this will help in creating
the value through which this type of breach is not practiced in company or organization. This
act provides the scale of how the individuals should be treated in the company and
otherwise.
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QUESTION 8
Jana’s team are organising a team barbecue lunch as part of their Friday activities. To
organise the food, the team sent around a survey so everyone could indicate their food
preferences. Jana advised that she could not eat pork as part of her Muslim culture. When
Jana bit into her sausage during the lunch, she questioned the organiser on what the meat
was. She asked them whether they had seen her food preference on the survey. She was told
that they were not able to cater for her as the majority of the team opted for pork sausages
and it would have complicated the order.
a) Is this an example of cultural inclusiveness? Explain your answer.
Yes this is a part of culture inclusiveness and this impacted the culture of Jana which made
difficult for her to demand what she wanted in her food preference. This made her question
about the food which she preferred as her demand was not listed during the food preference
which she made.
d) How should the organiser of the lunch have responded to her request?
The organizer of the lunch should have told her that they will try to provide her the food which
she preferred for but this created the situation more intense as they were not able to provide
her what she wanted. Apart from this, the organizer either should have provided her what she
wanted.
Question 9
What are human rights?

Human rights are defined as the rights which an individual should incur for their freedom and
this should be granted to all the individuals in the world. Human rights are the basic rights
which are based on shared values, respect, independence, equality etc.
QUESTION 10
a) Describe at least 3 effective strategies that could assist with communication when there is
a language barrier.
Strategy 1: Using plain language is the main and basic strategy for removing the language
barrier. This will help the other individual to understand the language more easily.
Strategy 2: Providing sessions for the employees so that they are able to understand more
accurately and in appropriate manner that they are being able to progress with the
languages which are known to them.
Strategy 3: Usage of visual methods is the best way to communicate effectively and this helps
in delivering the message more accurately and in precise manner.
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e) How effective is visual imagery when communicating information to ethnic groups?
Provide at least three examples of universal imagery or colours used within the workplace
(you may draw examples where required).
Example : Red is the safety colour which is used for prohibition sign concerning dangerous
behaviour like no smoking zone etc.
Example 2: Yellow is used for the warning sign for which the individual at the workplace must be
careful and take precautions. This sign also explains the hazards which can be
caused or anything dangerous which can be taken care of.
Example 3: Blue is a safety imagery which is used for mandatory sign such as safety helmet
must be worn at the workplace which helps in knowing that all the factors of safety
are taken into consideration.
QUESTION 11
What are some benefits of culture and diversity on Australian employment and economy?
Provide at least 5.
Benefits of culture and diversity on Australian employment and economy at the workplace are
-
 Increased employee engagement.
 Skills are ranged wider at all angles.
 Employee turnover is reduced.
 Profits are increased at large scale.
 Cultural insights are improved.

QUESTION 12
Describe at least three issues a client who is intersex or transgender may experience during
their everyday living.
Issue 1: Clients who are intersex and transgender face risk of depression and anxiety which
makes their living difficult.
Issue 2: Self – harming and suicidal thoughts is the major reason for the clients facing issues
in their everyday living.
Issue 3: Clients face gender discrimination problems in their daily living.
QUESTION 13
In a short paragraph, describe at least three cultural biases or social expectations which may
exist when working with:
a) Someone of a young age.
Three cultural biases and social expectations when working with young age are as follows -
 Religious beliefs and understanding.
 Ethical biasness.
 Higher standards of performance.
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f) Someone of an older generation
Three cultural biasness and social expectations when working with older generation are -
 Staying positive and working accordingly.
 Social connection being framed.
 Society framing the scale of development scales at large.
QUESTION 14
a) Elsie is 80 years old. She lives on her own in an old country property five kilometres from
town. Her nearest neighbour lives over 500 meters away and is often away from home.
Elsie does not have a mobile phone. The house needs repair as the roof is leaking but
Elsie does not have the money for this.
What safety and security risks does Elsie face?
Elsie faces the security risk of being harmed by someone else as she is not having security
through which she can be safeguarded. Along with this, Elsie also faces the problem of
seeking help as there is no one living nearby.

What strategies could be put in place to reduce Elsie’s safety and security risks? (List at least
four.)
Strategy 1: She should have access to reach out to people in case of emergency and for this she
should purchase a mobile phone.
Strategy 2: Family members of Elsie should know what conditions she is living in and what help
can be provided to her in such worst conditions.
Strategy 3: Emergency numbers should be made in reach to Elsie.
Strategy 4: In case of severe case of safety, Elsie should change her home location and should
shift to some place which makes her safe and surrounds with people.
g) Gianni lives alone at home. His eyesight is deteriorating rapidly however he is fiercely
determined to stay in his own home until he dies. He walks to the shops each day at
10.00am for his shopping but is finding that harder and harder with his bad eyesight. The
town where he lives is not the same as it was when he moved there fifty years ago. In
those days it was a nice country town – now it is a growth area in the outer suburbs of
Melbourne. There is a large problem in the area with high rates of unemployment and
large rates of methamphetamine use.
What safety and security risks does Gianni face?
Safety and security risks Gianni faces are – Due to bad eyesight he is unable to move daily for
buying the items from shops. There is less safety to him as there is no one to help him in his
weak eyesight condition.
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What strategies could be put in place to reduce the safety and security risks of Gianni? (List at
least four.)
Strategy 1: He should take an eyesight checkup.
Strategy 2: He should take the help of helper.
Strategy 3: Family members should be around Gianni so that they can help him in working
with his daily needs and requirements.
Strategy 4: Mobile phone should be made available to him so that he is able to connect
with the people.
QUESTION 15
Lois is 50. She has had a stoke which has left her paralysed down her right side. Her needs are
being assessed. Through the assessment process it has been noted that
Lois has the following needs:
Lois is very keen to remain living in her home. Her son comes in to visit twice a week and there are
neighbours who can assist with shopping etc
Needs assistance to shower and dress
Lois is right handed so paralysis on right hand side is restricting her ability to do many activities of
daily living
Lois finds it difficult to walk with the crutches she was given when coming out of hospital. She is
able to walk but does not think the crutches give her enough stability
Lois is worried about her security. She wonders about getting a personal alarm
Enjoys knitting but finds this impossible while her right hand is paralysed. She feels she needs
something to do – perhaps learn a new language
Lois loves her garden. It is breaking her heart to see all the weeds growing.
a) Make a list of resources that would assist Lois. (List at least eight.)

1: Automatic gardening tools which are takes care of the garden and no weeds grow.
2: For learning new language, an instructor must be provided to her.
3: Knitting tools must be provided to her so that she is able to take concern of the resources.
4: Assistant should be appointed making her daily work effective.
5: Personal alarm should be provided to her so that she is able to take care of herself.
6: Walker should be provided to her so that she is able to walk properly.
7: She should be provided with mobile phone for her security.
8: Gardener should be made available to take care of the garden.
h) What strategies could be put in place to increase Lois’s strength that she has lost due to
the stroke? List 3 strategies and explain how these would benefit Lois and how the carer
could support Lois in each process.
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Strategies for Lois Benefits Carer support
Good food should be in intake. This will help her in keeping her
body fit.
Through social support.
Providence of walker for her walking This will help her in walking
properly.
Assistant will be needed.
Exercise should be practised regularly
by her.
This will help her body in
maintaining proper physique.
Care taker should take care of
this.
QUESTION 16
a) Provide two reasons why aged care clients may feel disempowered.
Aged care clients feel disempowered
 As their body becomes helpless and this makes them feel tired and unable to perform the
activities.
 They are unable to perform the activities and daily life tasks which makes difficulty in living.
i) Provide two strategies that can enable clients to be empowered in relation to their care.

Strategy 1: Exercising regularly will make them feel fit and empowered.
Strategy 2: Intaking good food regularly.
QUESTION 17
Write down the definition of the terms in the table below.
Term Definition
Sexuality Sexuality is defined as how people feel about themselves and the way they express
their opinions effectively.
Personal identity Personal identity means the way in which the person introduces self to others with all
the attributes and characteristics.
Spirituality Spirituality is defined as expressing self through the perspective of body and soul and
feeling something above than that.
Cultural identity Self – conception and self – perception of the individual defines cultural identity of an
individual.
QUESTION 18
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a) In the table below, list some indicators you may observe in an older person who is subject
to abuse. You must list at least 3 indicators for each form of abuse.
Type of abuse Indicators of abuse (list at least 3 for each type)
Financial Child pressurising the older parent for providing them money.
Child or person misusing the power of attorney.
Adult child taking over the money by cheating.
Sexual Biasness on the basis of gender.
Sexually being assaulted or raped.
Unexplained diseases.
Physical Beating and forcing them physically for doing some work.
Burns, Cuts and Scraps.
Breaking bones and injuries being faced.
Psychological Harassment, scolding and insults.
Humiliating and stalking.
Repeated pattern of bad behaviour towards the adults.

j) If you suspected that a client was being abused, do you have an obligation to report it?
Explain your answer.
Yes, we have an obligation to report the client being abused so that this helps the client in
coming up strong with the issues that they are facing.
k) In the table below, list some indicators you may observe in an older person who is
exhibiting emotional issues. You must list at least three indicators for each type of issue:
Emotion Indicators of emotional issue
Prolonged sadness Changes in sleep.
Loss of appetite.
Low energy level and self – esteem.
Distress Excessive fatigue.
Chronic and frequent illness.
Visible changes in weight.
Anxiety Nervousness
Restlessness.
Feelings of Danger.
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Emotion Indicators of emotional issue
Lack of engagement Social withdrawal
Negativity
Lack of initiative to improve.
Heightened level of emotional
expression
Lack of sleep or excessive sleep.
Self – depreciation.
Body aches and pains.
QUESTION 19
In one paragraph, describe one common myth that surrounds sexuality in older people, and
why this myth is not true.
Older people are unable to have sex because their bodies are too weak and sick. This is a
myth and this myth is not true as it engages in creating problems towards their health what
other might think of as.
QUESTION 20
a) List 3 health risks involved in poor dental hygiene.

Risk 1: Due to dental cavities individuals may face dental hygiene problems.
Risk 2: Gum diseases is the biggest risk which is being involved in poor health
hygiene.
Risk 3: Blood loss can also be the risk involved in poor hygiene.
l) List five ways that exercise improves health.
01:
00:
00
Exercise improves mood which affects health in positive manner.
2: Exercise promotes better sleep which helps in gaining health effectively.
3: Exercise helps in combating the diseases and improves health conditions.
4: Exercising helps in controlling weight.
5: Boosting of energy is being done through exercising.
m) Why is support with personal hygiene important in aged care?
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Personal hygiene is important in aged care as it helps and individual to take care of
themselves and remain neat and clean throughout the day. Hygiene should be maintained
which will help the aged care to take initiatives of keeping themselves neat and tidy
throughout the day.
n) What are 4 common diet related health problems experienced by older people?
Problem 1: Improper food supplement intake by older people.
Problem 2: Weak immune system affecting health.
Problem 3: Unable to eat and swallow food properly.
Problem 4: Due to diseases, this becomes major problem for older people to take diet
problems seriously.
o) What are four things that can improve mental health outcomes?
Improvement
1:
By staying positive.

Improvement
2:
Connecting with others.
Improvement3: Practising sense of purpose and meaning in life.
Improvement4: Taking care of physical and mental health by practising gratitude each day.
QUESTION 21
a) Suggest a community network that could be beneficial to the following groups of people.
Aged clients with
alcohol addictions
The Alcohol and Drug Foundation (ADF)
Vietnamese
women
Australian Vietnamese Women Association (AVWA) is the community network for
the group of people.
Arthritis sufferers The Arthritis Foundation is being taken in accordance for Arthritis sufferers.
Italian men Italio – Australian Welfare and Cultural Centre Inc (IAWCC) is beneficial for the
Italian men.
p) What is the advantage of older people continuing with social groups and activities that
they have been involved in for some time?
Page 29 of 71

Advantages of older people continuing with social groups and activities that have been involved in
for sometime are as follows -
 They find effective mental health.
 There is increase in cognitive functioning.
 Older people find improved physical health.
QUESTION 22
You are talking to a friend outside of work about the number of multicultural clients where
you work. He says ‘How do you manage to work with all those different kinds of people? How
do you know that you are not going to offend someone by mistake?’
Write down how you would answer your friend.

The different types of cultural individuals are managed by analysing and knowing different opinions
and different viewpoints. With the help of their perspectives I am able to manage and communicate
with them effectively and know their needs and demands.
QUESTION 23
Choose three problematic issues that are currently facing older people living in the
community. Write one paragraph for each issue that describes how it impacts on the health
and wellbeing of older people.
Issue 1: Hearing and eyesight loss is the main issue which the older people are
facing. This impacts their health and well being as their body functions weak
in these areas.
Issue 2: Chronic diseases which the older people are suffering from and this impacts
the health and body of the older people as they find difficulty in taking care
of themselves.
Issue 3: Depression and dementia is the other chronic problem being faced by older
people affecting health and wellbeing.
QUESTION 24
a) What is meant by the term ‘normal’ ageing’? How can attitude and a healthy lifestyle
influence the impactof the normal ageing process both physically and psychosocially?
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Normal ageing is defined as the complex process which is progressive in nature and is described as
healthy lifestyle habits which are being contributing to the individual. Attitude and healthy lifestyle
can influence the normal ageing process both psychologically and physically as this helps in making
and framing the base through which all perspectives are being made clear for ageing process.
1. What is meant by the term ‘ageing in place’?
Remaining in the community with the level of independence which is being popular to the older
people. This helps the older people in knowing and reviewing the basis through which all the possible
factors of living comfortably are known to older people.

QUESTION 25
a) Participating in the community is important for many people. As people age, community
engagement can often become more difficult. Think of a person you know who is elderly
or disabled, or imagine yourself as elderly and frail.
What types of community participation do you think is important so an aged person can
engage socially and undertake their tasks of daily living? What challenges are there?
Voluntary activities are the part of community which can be taken part by the older people and in
this the aged person can take part socially and undertake the daily tasks while they are living.
Physical challenge may be the major challenge for the older people.
2. Choose one of the challenges that you identified above. What support could be provided
to someone with this challenge so they could continue their community participation?
Physical challenge is described which may affect the older individuals. The support which can be
provided to them can be by taking the physical activities more in considerations so that they remain
fit and healthy and take part in the community functions.
Page 33 of 71

QUESTION 26
If you were unsure of the cultural needs of a particular person, how would you go about
finding out information about that culture?
Finding out information about the culture of a particular person will help in initiating the information
by discussing it with the individuals about their needs and requirements and fulfilling these needs
and requirements.
QUESTION 27
You will have your own perception of different cultures and practices depending on your own
beliefs and values, and your own life experiences.
What can you do to prepare yourself to work with all types of different cultures – some of
which will have values and beliefs very different from you own?
I will deal with the different cultures and values through which all possible factors of what is to be
done is known and with the help of this I will gain information about the different values and beliefs
which are to be considered important.

QUESTION 28
In one to two paragraphs, explain why Australia is considered a multi-cultural country.
Australia is considered as multi – cultural country because it follows different cultures which helps in
knowing and identifying various cultures through which all cultures are being accepted and given
importance at large scale.
QUESTION 29
a) What does a cultural interpreter do?
Cultural interpreter communicates with students and families who speak language which is other
than English and this helps in solving various problems of the communication between people.
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b) What is the role of a language interpreter?
Language interpreter executes instructions which are written in programming language by
converting them to the machine code.
QUESTION 30
List two strategies you could use if you were involved in a cross-cultural conflict with a work
colleague and needed to resolve it.
Strategy
1:
Allow the use of interpreters which will help in making the language translate in more
easier way.
Strategy
2:
Resolution process in disputes should be done effectively and in proper manner.
What do I need to hand in for this task? Have I completed this?
Your answers to each question ☐

ASSESSMENT
RECORD
CHECKLIST
ASSESSMENT
TASK 1:
WRITTEN
QUESTIONS
DID THE
STUDENT
ANSWER ALL
WRITTEN
QUESTIONS
CORRECTLY?
(PLEASE
NOTE WHICH
QUESTIONS
WERE
ANSWERED
INCORRECTLY
AND PROVIDE
APPROPRIATE
FEEDBACK
FOR NOT
SATISFACTOR
Y RESPONSE)
Questions
Numbers Satisfactory Not
Satisfactory Comments
Attempt 1
Yes/No
Date:_______________
Attempt 2
Yes/No
Date:_______________
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
Page 37 of 71

ASSESSMENT
RECORD
CHECKLIST
ASSESSMENT
TASK 1:
WRITTEN
QUESTIONS
DID THE
STUDENT
ANSWER ALL
WRITTEN
QUESTIONS
CORRECTLY?
(PLEASE
NOTE WHICH
QUESTIONS
WERE
ANSWERED
INCORRECTLY
AND PROVIDE
APPROPRIATE
FEEDBACK
FOR NOT
SATISFACTOR
Y RESPONSE)
27
28
29
30
Please note any
reasonable adjustments
for this task below.
Assessment Task 1
Outcome Satisfactory  Not Satisfactory 
Student name:
Trainer/assessor
name:
Trainer/assessor
signature:

ASSESSMENT TASK 2: CASE STUDIES
TASK SUMMARY:
Complete the questions that follow each case study.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?
Access to textbooks and other learning materials
Access to a computer and the Internet (if you prefer to type your responses).
WHEN DO I DO THIS TASK?
You will do this task in the classroom or as homework – your assessor will advise.
Write in your due date as advised by your assessor:
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any of your answers as incorrect, they will talk to you about
resubmission. You will need to do one of the following:
Answer the questions that were incorrect in writing.
Answer the questions that were incorrect verbally.
Page 39 of 71

CASE STUDY 1 – CLAUDE AND RAY
Claude is a new client at New Greens Aged Care Facility.He has come into aged care as he
has had a stroke and his male partner Ray is no longer able to look after him.Claude is finding
it very difficult to adjust to life at the facility.Ray’s sister brings him in to visit Claude once a
month as he is unable to drive, but she has never been able to accept their homosexual
relationship.After 20 minutes or so she insists on leaving.
Claude confides to his carer that he misses Ray terribly.He might as well not come to visit
anymore as his sister glares daggers at them if they so much as hold hands and says they are
disgusting.He would so love just to share some love and affection.
3. What effect do you think Claude’s separation from Ray is having on his emotional well-
being?
Claude's separation from Ray is having effect on emotional wellbeing as Claude is missing Ray
terribly. Claude find difficulty in adjusting to life at the facility and he is missing Ray. In the
given case study, it is mentioned that Claude confides to his carer that he misses Ray and it is
effecting emotional wellbeing.
4. What effect do you think Ray’s sister is having on Claude’s emotional and psychological
well-being?
Ray's sister is having effect on Claude's emotional and psychological well- being as Ray's
sister visit once a month to Claude. When she is visiting Claude feels good and share some
affection. Claude feels good when his sister visit to meet him and share emotions and
feelings.

5. Suggest at least three strategies could be put in place to enable Ray to visit so that they
can enjoy some intimate time together?
Strategy 1: To enable Ray to visit so that they can enjoy some intimate time together is talk
through thoughts and emotions.
Strategy 2: Keep patience and try to understand each other's feeing or emotion. Ray should
visit regularly to meet Claude and spend some time.
Strategy 3: Effort is required from both partners and spend more time with each other so
that misunderstandings can be sorted. When Ray and Claude will interact then
their issues can be solved.
6. If nothing is done to bring Claude and Ray together how might this effect his health over a
period of time? Suggest four possible effects.
Effect 1: It may effect mental health of Claude because he is missing Ray and if nothing
is done to bring them together then Claude may have mental problems.
Effect 2: Claude's emotional and psychological well- being is affected. Claude is feeling
happy when Ray visits to meet and if Ray will not come to meet then his
emotional well- being is affected.
Effect 3: It may be possible that Claude is not able to think or did not know what is
happening in the surrounding.
Effect 4: It may cause severe problems to Claude because he is not feeling good without
Ray and need support.
Page 41 of 71

7. Research community support organisations that Ray or Claude could contact to obtain
advice about their problems. List two organisations and provide their web addresses.
Organisation
1:
Name” Australian community support organisation
Website address: https://www.familyproject.org.au/contact?
gclid=Cj0KCQjwnoqLBhD4ARIsAL5JedLYAwty5j155C2gQ5EyFlbbjkK05vBE8WY
0McBV_A9LrwIUYdfsl4waAgWfEALw_wcB
Organisation
2:
Name”community information support services
Website address:https://www.communityinfo.org.au/
Ray and Claude manage to get some time together – in fact, Ray is going to stay overnight. A
trundle bed has been wheeled into Claude’s room for him to sleep in.
8. AApart from supplying a trundle bed, what support could you give Claude to provide a
suitable environment where they will feel secure, private and comfortable?
Apart from supplying trundle bed, provide good environment to Claude and Ray where they
can clear their misunderstanding and solve all the issues. A private and safe space should
be provided to Ray and Claude so that they can interact properly and spend some time.
Ray should understand feeling of Claude and give some time to him so that all issues can
be solved. Staying overnight is not a good solution. Ray should come daily to meet Claude
and may be they understand each other.

You notice that Claude is setting out a lot of candles. While you think that is very romantic
you are concerned about the risk of fire – especially as there are so many of them. When
you tell Claude that this is a safety risk he gets very discouraged – the lights in the room
are so bright and sterile.
9. What could you suggest as a safer alternative?
Setting out a lot of candles is not safe, other alternative which Claude can use is electric
candles, fresh flowers, fairy lights, LED string lights in clear vase, decorate with balloons.
These are some safer alternative which Claude can use as it does not involve any risk and
safe for others also.
Claude is much happier now Ray is able to visit regularly. However the other day they got a
bit carried away in the dining room and offended some of the other residents who
complained that their behavior was putting them off their dinner!
10. How would you deal with this problem?
Claude is happier as Ray is able to visit regularly but other residents face problem with
their behaviour. So, to solve this issue a personal space should be provided to Ray and
Claude where they can spend time and interact with each other. Their dining room should
be separate or time for taking dinner should be changed so that other residents did not
face problem.
Page 43 of 71

11. Given that your own values and attitudes about sexuality may be different than that of
your clients, or your co-workers, how do you go about making sure you do not impose
your views onto others?
Everyone is having different views, values and attitudes about sexuality and we cannot
impose our views on others. Maintain a neutral position and everyone is having right to
take decision on their own. Develop self- awareness, seek supervision and all people are
having different opinions and values so I will not impose my views on others.
What do I need to hand in for this task? Have I completed this?
Your answers to each question ☐
12. Apart from supplying a trundle bed, what support could you give Claude to provide a
suitable environment where they will feel secure, private and comfortable?
Apart from supplying trundle bed, provide good environment to Claude and Ray where they
can clear their misunderstanding and solve all the issues. A private and safe space should
be provided to Ray and Claude so that they can interact properly and spend some time.
Ray should understand feeling of Claude and give some time to him so that all issues can
be solved. Staying overnight is not a good solution. Ray should come daily to meet Claude
and may be they understand each other.

You notice that Claude is setting out a lot of candles. While you think that is very romantic
you are concerned about the risk of fire – especially as there are so many of them. When
you tell Claude that this is a safety risk he gets very discouraged – the lights in the room
are so bright and sterile.
13. What could you suggest as a safer alternative?
Setting out a lot of candles is not safe, other alternative which Claude can use is electric
candles, fresh flowers, fairy lights, LED string lights in clear vase, decorate with balloons.
These are some safer alternative which Claude can use as it does not involve any risk and
safe for others also.
Claude is much happier now Ray is able to visit regularly. However the other day they got a
bit carried away in the dining room and offended some of the other residents who
complained that their behavior was putting them off their dinner!
14. How would you deal with this problem?
Claude is happier as Ray is able to visit regularly but other residents face problem with
their behaviour. So, to solve this issue a personal space should be provided to Ray and
Claude where they can spend time and interact with each other. Their dining room should
be separate or time for taking dinner should be changed so that other residents did not
face problem.
Page 45 of 71

15. Given that your own values and attitudes about sexuality may be different than that of
your clients, or your co-workers, how do you go about making sure you do not impose
your views onto others?
Everyone is having different views, values and attitudes about sexuality and we cannot
impose our views on others. Maintain a neutral position and everyone is having right to
take decision on their own. Develop self- awareness, seek supervision and all people are
having different opinions and values so I will not impose my views on others.
16.

CASE STUDY 2 – TEAM CONFLICT
A team of carers is experiencing conflict. There is an Aboriginal worker on the team (Barry), a
Muslim worker (Ahmed) and two white Australian workers (Janice and Julia). It started when
Ahmed accused Barry of being lazy and rude – ‘He never rushes, even when we are rushed off
our feet and he doesn’t even look me in the eye when he talks to me.’
Barry retaliates by accusing Ahmed of taking time off all the time to ‘pray on his stupid prayer
mat’.
Janice responds by saying, ‘For God’s sake, why can’t you just be normal like the rest of us?’
Janice and Julia get caught up in it with, both Ahmed and Barry complaining all the time about
each other and trying to get them to take sides.
Their conflict is impacting on their clients.
1. What are the cultural issues that are impacting on this team?
The cultural issues which are impacting on the team are that Ahmed being Muslim and Barry
an aboriginal worker are having conflicts which are being related to their different viewpoints
of what they are feeling towards each other and abusing each other.
17. Is there a legal requirement for Ahmed to be allowed time to pray during work hours?
Yes, there is a legal requirement for Ahmed to be allowed time to pray during the work hours
so that he is able to take the corrective decision of what are the praying concerns and what
steps he needs to take.
18. What do you think Janice means by ‘normal’? What is the problem with her statement?
Page 47 of 71

Janice by meaning normal meant that the issue got very personal and this focused on the
personality of how Ahmed and Barry were conflicting against each other. Therefore, Janice
said to be normal.
19. What could this team do to resolve its differences?
The team could resolve this difference by discussing the matter and initiating the step of
considering the different viewpoints which the individuals had.

20. What external resources could they use to resolve the cultural differences?
External resources used for resolving the cultural differences can be done by training the
people and individuals who are facing the differences and helping them know how the issues
can be solved.
21. What could management put in place to eliminate bias and discrimination in the
workplace?
Management can put inn place effective communication strategies which helps the individual
so that the communication is being done properly and there is no biasness.
What do I need to hand in for this task? Have I completed this?
Your answers to each question ☐
Page 49 of 71

CASE STUDY 3 – HARRY
Harry has recently entered aged care. Through the assessment process it has been noted that
Harry has the following needs:
Needs assistance to get out of his chair
Has recently had hip replacement. Recovery has been slow and muscles are badly wasted.
Likes to shower everyday but requires assistance
Incontinent
Enjoys reading, chess and reading the newspaper
1. In what way do you think Harry’s physical disabilities may impact on his overall wellbeing?
Harry's physical disabilities impacts the overall well being as he is unable to work on his own
and needs help and assistance for doing work which losses his work abilities and this affects
his wellbeing as he is unable to move on his own.
22. Make a list of resources that will be needed to suit Harry’s needs. (List at least 10.)
List of resources -
 Needs assistant
 Wheelchair or stick to move his body.
 Permanent small needs and daily requirements for fulfilling the needs.
23. What strategies could be put in place to increase Harry’s strength that he has lost due to
the hip replacement?

List three strategies and explain how these would benefit Harry and how the carer could
support Harry in each process.
Strategies for Harry Benefits Carer support
Proper food habits Eating healthy food will help
Harry recover more quickly.
Care taker requirement.
Exercise and yoga daily Doing exercise and yoga daily
will help Harry in regaining
more strength quickly.
Assistant will take care of this.
Communicating with others
positively.
Harry through this activity
will gain more information
and this will distract him
from performing something
new each day.
Care taker will ensure effectiveity.
24. What strategies will be used to monitor Harry’s physical status?
An assistance will be required to monitor Harry's physical status which will take care of him
for the food habits and the food which he intakes. Regular exercise will also help in
maintaining the well being and health of Harry.
Page 51 of 71

25. What are two other activities that Harry would enjoy that would suit his physical
limitations?
Two activities are -
 Playing football.
 Running
What do I need to hand in for this task? Have I completed this?
Your answers to each question ☐

CASE STUDY 4 – BILLY
Billy is very overweight.Because of this mobility is difficult, his breathing is labored and the
doctor is concerned about his heart.Billy has a mental disability which makes communication
difficult.Billy’s doctor has asked that he be given a diet and exercise program.
1. Write a goal for Billy’s individual diet and exercise plan in relation to his diet and nutrition.
Its goal related to its diet would include controlling over the excessive eating along with
inculcating the habit of healthy diet and eating. This would also include an in taking of
balanced diet. In addition of its diet a process and practice of adoption of the habit of regular
exercise including weight reduction and cardio exercises would also be inculcated.
26. What are the objectives of the diet and exercise that are planned for Billy?
The main objective that are decided with regard to Billy's diet and exercise is to have a
reduction of weight. To ensure good health and cardio system. To ensure that Billy would lead
good life would all be included as main objectives.
Page 53 of 71

27. Which body systems are being affected by Billy’s weight? (Name three body systems)
Cardiovascular system, respiratory system and musculoskeletal system.
28. What actions may be specified in Billy’s care plan to support him with his exercise?
Actions includes regular exercises, taking of balanced diet, daily walk, avoidance of junk and
fast food, taking of medication, regular exercises related with cardio and respiratory system.
Following of diet plan would also be included in this actions.

29. What aids could Billy use to assist him with mobility?
Walking sticks, walkers, wheelchairs, stair lifts.
30. What assistance can be given to Billy to help him to recognise his strengths and
achievements through the program?
Assistance in term of motivation and guidance that it can also lead a healthy life would assist
in recognition of strength. In the same way Billy would also be assisted that with the
performance of regular exercise and taking of balanced diet its weight would be reduced and
its cardio disease would be recovered.
Page 55 of 71

31. What support services could Billy be referred to obtain expert advice and assistance that
is outside your scope of practice? Name at least three.
Support services including assistance and consultation from hospital including St Vincent's
Hospital of Melbourne would lead to resolver her problem. In the same way consultation from
expert dietician would also plays an important role. Likewise, an expert advice from
cardiologist would also proves to be helpful in order to have a good health.
32. What documentation should be kept to track progress towards Billy’s goals
Various documents including its health reports, weight measurement reports, full body check-
up reports would be kept in consideration for making a track towards the health progress of
Billy.
What do I need to hand in for this task? Have I completed this?
Your answers to each question ☐

CASE STUDY 5 – FADI
Fadi’s son has put in a formal complaint about the food that is served to his father. Fadi told
his son that the food is mainly western style, is very dull and often tough. As he is a Muslim,
Fadi does not eat pork.
The staff always provide another alternative when pork is on the menu but yesterday, when
pork sausages were on the menu, the only alternative was fish – which Fadi’s has never liked.
When he said he didn’t want sausages or fish he was told he would have to have a Vegemite
sandwich instead. This is hardly enough for the main meal of the day!
There are many different nationalities and it is impossible for every cultural food requirement
to be catered for all the time. But the kitchen is keen to help out as much as they can so long
as it is within their tight budget.
1. What rights does Fadi have?
Fadi has no right to make complaint because as per the restaurant norms if the guest did not
like the dish then an alternative is being provided which is also being performed by the
restaurant by offering fish and veg option. However, as available option is not of Fadi like so,
it raise its right that it can make complaint that suitable meal would be enabled to it.
33. What process should be undertaken to investigate this complaint?
The process that need to be undertook is to understand the view and wish of Fadi towards the
meal. In the same way an inquiry towards the restaurant regarding the availability and
possibility of making the dishes would also be conducted so that the problem would be
resolved.
34. Suggest three strategies that might solve Fadi’s problem.
Page 57 of 71

Strategy 1: Persuasion strategy by which Fedi would be
made ready to either take fish or veg option.
Strategy 2: Complimentary meal would be given to Fedi
in order to solve its problem.
Strategy 3: Fulling of guest order by making necessary
arrangement or asking the Fedi regarding its
choice of alternative would be implemented
in order to solve its problem.
35. How can Fadi be offered choice in determining solutions to his problem?
Fedi would be offered choice by either enabling all the option of food which the restaurant
have. Likewise, making of arrangement of the necessary stuff as per the Fedi need and
want would also be adopted as best strategy and choice.
What do I need to hand in for this task? Have I completed this?
Your answers to each question ☐

CASE STUDY 6 – RACHELLA
Rachella is one of your clients. Rachella suffers from anxiety and depression for while she
takes medication and is monitored by her GP. Rachella also has counselling once per
fortnight.
Today Rachella is very fidgety. She is pacing up and down, seemingly in a world of her own.
When you ask her if she is OK she snaps at you and says “Of course I’m not all right –
nothing is all right. You know nothing!! No-one can help me – I’m sick of everything – I just
can’t go on anymore”.
When you ask what the matter is she gets angry and tells you to just leave her alone.
1. From her manner you think that she may be suicidal – you know that she has attempted
suicide once before. As a personal care attendant this is beyond the role of your job.
What will you do?
The step which a personal carer would take in her medication would include the enabling of
counselling sessions. Likewise, a deep understating and listening to the Rachella's problem
would also be adopted. Enabling of adequate medication and mental peace would also work
well in her improvement of health.
36. What action needs to be taken to protect Rachella from harm until medical help can be
obtained?
In order to protect the occurrence of this incident various steps in terms of enabling the
safe environment wherein no harmful equipment would be lied near it. Likewise, it must be
ensure that there should be someone near Rachella so that she would never think to
commit suicide.
What do I
need to hand
in for this
task?
Have I
completed
this?
Page 59 of 71

Your answers to
each question
☐
ASSESSMENT RECORD
CHECKLIST
ASSESSMENT TASK 2:
CASE STUDIES
DID THE STUDENT ANSWER
ALL QUESTIONS
CORRECTLY? (PLEASE NOTE
WHICH QUESTIONS WERE
ANSWERED INCORRECTLY
AND PROVIDE APPROPRIATE
FEEDBACK FOR NOT
SATISFACTORY RESPONSE)
Case Study Satisfactory Not
Satisfactory Comments
Attempt 1
Yes/No
Date:______________
Attempt 2
Yes/No
Date:______________
Case study 1
– Claude and
Ray
Case study 2
– Team
Conflict
Case study 3
– Harry
Case Study 4
– Billy
Case Study 5
– Fadi

Case Study 6
– Rachella
Please note any
reasonable adjustments
for this assessment below.
Case study 1
outcome Satisfactory  Not Satisfactory  Date:
Case study 2
outcome Satisfactory  Not Satisfactory  Date:
Case study 3
outcome Satisfactory  Not Satisfactory  Date:
Case study 4
outcome Satisfactory  Not Satisfactory  Date:
Case study 5
outcome Satisfactory  Not Satisfactory  Date:
Case study 6
outcome Satisfactory  Not Satisfactory  Date:
Student name:
Trainer/assessor
name:
Trainer/assessor
signature:
Page 61 of 71

ASSESSMENT TASK 3: PROJECT – CULTURAL REFLECTIONS
TASK SUMMARY:
You are to reflect on your own experience of culture and
diversity in the workplace.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?
Access to textbooks, learning materials and the Internet for research.
WHEN DO I DO THIS TASK?
You will do this task in the classroom or as homework – your assessor will advise.
Write in your due date as advised by your assessor:
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any part of your report as incorrect, you will need to rewrite the
required sections.
INSTRUCTIONS:
For this task you need to reflect on your own attitudes, beliefs and perceptions of cultural
diversity in the workplace.
You are to provide a report that coverseach item below. Your report should be no more than
750 words.
In what way is the workplace culturally diverse?
The workplace is culturally diverse in terms of integration of people belonging to different
culture and practice. In the same way people with different perspective and belief also
make the workplace culturally diverse. This can also be understood as employees
following different culture and practice would also lead to make the workplace culturally
different.
What do you feel is the value of diversity in this particular workplace?
Persistence of different culture and workplace diversity plays an important role with regard to
the value of company. This is because with the existence of different culture and diverse
people the organization would be able to make work in the consideration of all the aspect
of culture. This would lead top raise the efficiency of the organization in terms of meeting
its targets and deliveries.
How do you think that different cultural influences and changing cultural practices have
affected the clients of your workplace? Think about political, social, economic and cultural
influences.
Persistence of different culture and practice is having a direct influence towards the clients in
terms of meeting their needs or affecting their needs. This means with the persistence of
cultural diversity in the organization would have a direct impact towards the working in
term of low productivity because of the occurrence of different views and clashes and as a
result the working would be affected. Likewise, occurrence of changes in the political,
social, economic or any cultural change would again impact the clients of the company
because with the occurrence of these changes the need of the clients also changes which
could affect the company if not fulfilled and considered.

Describe your own cultural background. Identify any conceptions and preconceptions of other
cultures you may have based on your own upbringing and experiences.
I belong to t culture of Vietnamese under which I believed to live in harmony with nature. As
per this culture there is also a strong belief to have respect towards community and family,
manual labour and ancestor veneration. Based on my upbringing and experience I have a
perception that all culture is equally respectful and important. I also have perception that
every culture is related with the same aspect is to ensure humanity and harmony within the
people. Likewise, my conception towards the Buddhism culture is also positive and have
strong belief towards the Buddhism culture too.
How do your cultural beliefs, values and experiences affect your personal behaviour,
interpersonal relationships, perception and social expectations of others?
My own culture belief is having a strong influence and impact towards my behaviour,
interpersonal relationship as well as social expectation. This is because being a follower of
Vietnamese culture I strongly belief that there must be a focus towards the manual labour
which impact my work and perspective towards my company wherein the equal focus is
lied over the use of machines. This would also influence my social expectation that
everyone need to live in harmony with nature and if I would not see this then it would
affect me and my perception.
Describe two social practices that you do that are a direct result of your cultural upbringing.
Have these changed from the practices of your parents when they were young. Why/why
not?
Practice of non-show off and high respect towards elders are the social practice which I do
which is associated with my culture. No these were not being changed from the practice
with respect to my parents when they were young because it is our strong belief that
whatever we would have we are not such people to make show-off. Likewise, our respect
for elders remain always high.
How has your cultural background affected your communication style and delivery in a
workplace environment?
My cultural background has a direct impact towards my communication style i.e. soft spoken.
This is because with the being a follower of such culture wherein respect towards other
plays an important role would enable me to have a soft spoken person. Likewise, with the
persistence of this culture the diversity in the workplace would also be easily treated and
held by me because of positive aspect and perspective.
What difficulties or challenges might you expect to experience if you were of the cultural
minority in a workplace?
If I would be of cultural minority then it would lead to create certain challenges and difficulties
in terms of not being able to deal or incorporate cultural diversity. Likewise, I would also
face the difficulty in terms of presenting my views and opinions that whether it would be
listen or not. I will also face the communication challenges.
Have you had experience, either personally or for someone else, of needing assistance with
communication? Describe your experience of how this communication assistance was
given.
Yes, I had feel that someone would need communication assistance. This is happened during
the meetings when I experience that the employees of lower level would not being
enabled the communication advocacy. This assistance was given with the formulation and
implementation of rule of enabling equal opportunity to everyone to speck and present
their views.
Page 63 of 71

Do you feel that you have ever experienced any issues of discrimination? Describe this
experience.
Yes I experience the discrimination in the initial years of my joining when I was not enabling a
right to speak in decision making and towards organization's decision.
Do you consider yourself to be socially and culturally aware in the workplace environment?
Provide an example to support your response.
Yes, I'm socially and culturally aware. This is evidenced from my knowledge regarding the
existing as well as future cultural events that are going to be executed. Likewise, my
active participation also shows this awareness.
What programs or initiatives have you participated in that support or promote cultural
diversity?
Enabling equal opportunity to express views and perspective, respect towards every cultural
belief, give equal consideration towards every culture and belief, adoption of non-
discrimination practice would be considered as some initiative towards promotion of
cultural diversity which I took.
What is one limitation that you have in working with clients from different backgrounds? How
will you address this in the future?
Difference in thinking and understanding would act as major limitation. This will be improved
with the broadening of scope and free thinking towards every culture and background.
What do I need to hand in for this task? Have I completed this?
Your answers to the questions ☐
Click here to enter text.

ASSESSMENT
RECORD
CHECKLIST
ASSESSMENT
TASK 3:
PROJECT –
CULTURAL
REFLECTIONS
DID THE
STUDENT
ANSWER ALL
QUESTIONS
CORRECTLY?
(PLEASE
NOTE WHICH
QUESTIONS
WERE
ANSWERED
INCORRECTLY
AND PROVIDE
APPROPRIATE
FEEDBACK
FOR NOT
SATISFACTOR
Y RESPONSE)
Case Study Satisfactory Not
Satisfactory Comments
Attempt 1
Yes/No
Date:_______________
Attempt 2
Yes/No
Date:_______________
Did the
student
submit a
report of
approximately
750 words?
Did the
student
answer all
questions
correctly by
covering them
in the report?

Please note
any
reasonable
adjustments
for this
assessment
below.
Assessment Task 3
Outcome Satisfactory  Not Satisfactory  Date:
Student name:
Trainer/assessor
name:
Trainer/assessor
signature:

ASSESSMENT TASK 4: PROJECT – CULTURE RESEARCH
TASK SUMMARY:
You are to reflect on your own experience of culture and diversity in the workplace.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?
Access to textbooks, learning materials and the Internet for research.
WHEN DO I DO THIS TASK?
You will do this task in the classroom or as homework – your assessor will advise.
Write in your due date as advised by your assessor:
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any part of your report as incorrect, you will need to rewrite the
required sections.
INSTRUCTIONS:
a) Research each of the different cultures below.
What things are of specific importance in these cultures that would need to be considered
when providing health and community services?
List at least four items of importance for each culture listed.
Aboriginal culture
1 As this culture is having a close association towards family and community so it would
have an important influence and impact towards the delivery of community services
along with understanding of their needs.
2 Being a persistence of high value towards the family also understand the importance
of family so it would lead to deliver the best possible health services.
3 This belief that nothing is inanimate which shows that a high respect towards every
community and people instead of self-thinking. This would lead to enable good
community services.
4 As this culture belief that the life of every person is precious so it would assist in the
delivery of best health services to people.
Italian culture

1 Under Italian culture, there is a major importance of family, religion which plays an
important role towards delivering of societal services in terms of building up of
positive society.
2 High importance of family and understand the value of family which lead to the
creation of good society. This would also lead to play an important role in the
delivery of good healthcare services and saving of human life.
3 With a holding of belief and thinking in terms of helpfulness, friendly relationship
Italian culture lead to play an important role in the enabling of health and community
services. This would include healthy relationship building and considering society as
an important part of life.
4 They are highly focussed on eating of good meals which would lead to the ensuring
of good health among people. This would lead to have a healthy life.
Vietnamese culture
1 With an existence of strong belief towards living in harmony enable the delivery of best
community and social services among the society. This would lead to building of better
society.
2 As education is given on top priority in this culture so it would lead to play an important role
in building up of educated society and enabling of best societal values.
3 As it is believed that the present suffering would lead to decrease the pain and suffering in
the next life. This thought would lead to act as resistance towards the enabling and taking of
good treatment in hospitals.
4 There is no concept of mental illness in the Vietnamese culture which would act as hindrance
and resistance towards the taking of best treatment. This would also lead to have a direct
impact towards the health facility and care.

A culture of your choice that is different to your own.
1 As Buddhism culture is having a positive aspect towards dealing wit health. This
would lead to play an important role in the delivery of the best health care services.
2 They are well aware towards the health consciousness which lead to play an
important role in enabling best healthcare services.
3 As Buddhism are well adopted towards the culture and belief including respect
towards humanity which would lead to play an important role in the enabling of the
best societal services.
4 As meditation is closely associated with the Buddhism so it would lead to enable the
best mental healthcare services and peace.
37. What are four access and equity issues that Aboriginals and Torres Strait Islanders face
when being provided health and community services?
1 Lack of access towards the affordable health care services, lack of female doctors, lack
of awareness regarding the existing services act as major challenge and barrier that
restrict enabling of healthcare services.
2 Other challenges in terms of language barriers, feeling of shame and embarrassment,
lack of culturally appropriate services would also restrict the enabling of healthcare
services.
3 Distance of healthcare centres, confidentiality issues, communication difficulty would
also act as major hindrance towards the enabling of healthcare services.
4 Lack of transportation, health literacy, cultural appropriateness of services would also
occur as a challenge that affect the health and community services.
What do I need to hand in for this task? Have I completed this?
Your answers to the questions ☐

ASSESSMENT
RECORD
CHECKLIST
ASSESSMENT
TASK 4:
PROJECT –
CULTURAL
RESEARCH
DID THE
STUDENT
ANSWER ALL
QUESTIONS
CORRECTLY?
(PLEASE
NOTE WHICH
QUESTIONS
WERE
ANSWERED
INCORRECTLY
AND PROVIDE
APPROPRIATE
FEEDBACK
FOR NOT
SATISFACTOR
Y RESPONSE)
Case Study Satisfactor
y
Not
Satisfactory Comments
Attempt 1
Yes/No
Date:_______________
Attempt 2
Yes/No
Date:_______________
Did the
student
answer all
questions
correctly?
(Please note
which
questions
were
answered
incorrectly, if
applicable)

Please note
any
reasonable
adjustments
for this
assessment
below.
Assessment Task
4 Outcome Satisfactory  Not Satisfactory  Date:
Student name:
Trainer/assessor
name:
Trainer/assessor
signature: