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Diversity, Ethics and Values for Social Work

   

Added on  2020-01-28

10 Pages2625 Words67 Views
Introduction to Diversity, Ethics and Valuesfor Social Work PracticeM01Introduction According to Flanagan (1954), incidents are any “observable human activity that issufficiently complete in itself to permit inferences and predictions to be made about theperson performing the act”. These observable activities occur every day and everywhere. One such occurrence that I will critically analyse is one that happened inmy work place in the summer of 2011.I work with a mental clinic within the NHS mental health unit providing support forservice users with mental illness from mild-depression to psychosis. Our service tothese service users who also live within the premise of the clinic is by proxy extendedto their friends and family who come visiting, ensuring that they receive the rightsupport that helps them relate with the service users in a quiet and engaging manner.At times the service users become highly erratic and unstable and this puts pressureon myself, the nurses and my colleagues as it increases the workload we do to calmthe service users and help them get better in a social inclusive environment. Theseincreased responsibilities and workload for every employee demands that everyemployee puts more effort to ensuring that service users are well taken care of in away that they get better quickly. A close colleague however started showing signs ofstress. Tade became a student more than a year ago and was unable to pay his

SI6662Wschool fees. Neother did he had any access to student loan. He has frantically lookedfor ways to make up payments for his school fee and this has reduced the level of hisconcentration at work. He had been working full time while also schooling fulltime soas to make enough money to pay his school fee. In recent times he had become quitelackadaisical to service users especially if they were not ones he had personalrelationships with; barely giving them the needed attention to the extent one of theservice user he was detailed to was screaming at the family member who came to visitfor hours under his watch. This attention to detail had slowed down and other teammembers had started to pick up some of his duties for him. I was concerned that if thisgoes on he might make a big mistake that would tarnish the reputation of the trust andthereby going against the professional values as well as ethics of social care work. Page 2 of 10

SI6662WAt this point, there was sympathy towards social worker (Tade) while he was informingabout the present situation. It was further clear that Tade being a bank worker may notbe in a position to get enough shifts. Hence reporting the matter agency would furtherput Tade on pressure regarding the issue of his school fee. Giving this incident, theauthor was also aware that the attention given to service users at the particular timewas not adequate and thus depriving the service users of their right to quality service. Using the Lister CIA framework, the author continues to analyse the incident bylooking at the initial response to the incident, issues and dilemmas highlighted by theincident, outcome of the incident and finally learning from the incident. Initial response to the incidentAlthough the author was not a student at the time of the incident, as a practicing socialworker the author was aware that poor service rendered to service user was againstGSCC now Health and Care Professional Council (HCPC) values. The author’sthought and feelings at that time was to help Tade through this trying time by helpinghim cover for some shift in a way that it did not affect his own delivery of qualityservice to his own service users. The author’s first thought was that Tade’s selectiveattention to service users based on one’s relationship with the service user does notagree does not agree with HCPC’s professional values as it might tarnish the image ofthe profession if such actions are known to the public and that this actions do notshow that he feels accountable to the professional regulator, and that he has anorganisational responsibility to report this to the agency so that corrective measurescan be taken. However, the author is equally aware that the agency had terminatedthe contract of two employees in the past. The author knows that the agency's positionPage 3 of 10

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