Effective Management of Diversity in Service Organizations

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Explain Diversity

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In the service industry, organisations deal with employees and customers from different
cultures which increase the importance of effective management of diversity. The
corporations should focus on implementing policies which are focused on managing
diversity in the workplace. While implementing these policies, there are various resources
which can assist companies in promoting diversity practices. Following are ten resources or
methods which could assist service organisations in embracing and responding to diversity
which creates beneficial opportunities for them.
1. Establishing diversity goals and vision
Service organisations should know their diversity goals, and they should implement diversity
policies into their vision in order to achieve such goals. The companies should make a
commitment to understanding how diversity impacts their business and create policies to
address the same (Barak, 2016).
2. Employee engagement
In order to embrace diversity, the corporations should participate in employee engagement
surveys to learn about their cultures. They should establish a comfortable working
environment by engaging with employees to ensure that are not discriminated (Downey et
al., 2015).
3. Active engagement
Effective engage in the diversity effort should be mandatory in the organisation. The top-
level management should actively engage in the diversity process to ensure that they
understand the challenges faced by employees who belong from different cultures.
4. Becoming culturally competent
In order to become culturally competent, the corporations should take time to learn about
different cultures, religions, backgrounds, and races of employees. Service organisations
should also learn about their customers’ culture to ensure that they are not disrespectful.
5. Communication strategy