Self-Assessment on Communication and Conflict Management in an Organization

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This essay is a reflective essay about my own personality traits, behaviors and attitude with reference to
my skills on communication and managing conflict in an organization. Self-assessment is about analyzing
oneself in order to explore and learn more about oneself. In order to have a detailed self-assessment,
tools like Johari Window, MBTI and DISC are used. In this assessment, I have attempted to define my
own skill set in communication and conflict management in organizational setup and the areas and skills
that I need to improve on.
Initially, for conducting my self-assessment, I focused on my cultural background to understand my
personality traits. Being from Nepal, my entire life I practiced Buddhism. Coming to Australia gave me a
new outlook towards life. Then I focused on my professional and personal development from beginning
till now and attempted to identify the areas and attributes that I need to improve and develop in myself
with reference to organizational setup. The things that I identified about myself are mostly positive after
these assessments and I feel more confident in dealing with communication and conflict management at
workplace. After group affiliation, I understood that I can easily put my points forward and convince
others too. This helped me to mix well with everyone and accept culture with ease. In addition, there is
difference in food I had in Nepal and food people had here. By accepting culture here, I could develop
my ability of culture acceptance, being less judgmental, thoughtful and thinking from others point of
view. All this is possible because of the group affiliation I had at my college and work place.
I did self-assessment on basis of Johari window, DISC and MBTI. Johari window was made by Joseph Luft
and Harry Ingham in 1955 as a method of psychological assessment of an individual that covered various
aspects like communication improvement, developing a team, relationships inside a group, and
awareness about the self and personal development (Davies, 2014). This means Johari window is mainly
focused on soft skills of an individual. In this assessment, I understood that my open area was limited to
what I showed everyone. Some of my personality traits that I wasn’t aware were present in blind spot

(Ashcroft, 2017). This included smart, knowledgeable, trustworthy, mature, independent, proud and
idealistic. This helped me to understand my own personality and now I feel more confident and open
talking to people. DISC analysis is about identification of one’s behavior pattern by understand their
preferences and tendencies (Flindt, 2017). The DISC analysis is based on four major behavior patterns
namely the level of dominance of a person, the level of influence, steadiness and conscientiousness of
an individual (Sugerman, et al., 2011). The results showed that I am a good coach, a thinker, enthusiast,
less sociable and talkative, private and friend figure rather than dominant figure. I currently work as a
team leader of F&b attendant at Castle hill RsL club for one year now and knowing this assessment I
understand where I can change myself to be a good leader and influencer for my team. I can improve
myself by being more open in communication with my team members so that they feel free to come
and talk to me. This can help me grow better as a person too.
The MBTI assessment is done through a questionnaire made in order to understand ones psychological
preferences. This includes the perception of an individual towards the world and decisions taken on
basis of that perception (Myers, 2017). As per MBTI assessment, I come under the category of ISTP
personality which means introversion, sensing, thinking and perceiving. In fact, I was surprised at my
own personality as I thought myself to be introvert and emotional in nature.
I thought I couldn’t communicate better but this test gave me surprising results. In addition, leading a
team has helped me to understand to go to the core of any conflict and then resolve it. I do talk to my
team members in case of conflict, but I never knew that I have capability to sense and think from their
point of view too (Gilley, et al., 2015). Thinking from other’s point of view helps one to resolve matter
amicably and enhances communication too. Understanding my personality, I will be more confident in
these matters as I know that even others think that I can be their coach, I am mature and trustworthy
(Cox, 2016). My personality traits that weren’t known to me are known to others. The blind spot traits