Case Study: Opening Your New Dunkin’ Donuts Locations

Running head: DUNKIN’ DONUTS
Case Study: Opening Your New Dunkin’ Donuts Locations
Name of the student:
Name of the university:
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1DUNKIN’ DONUTS
Table of Contents
Introduction......................................................................................................................................2
Job Design.......................................................................................................................................2
Organizational Design.....................................................................................................................3
Recruiting and Selection..................................................................................................................4
Training and Performance Appraisals.............................................................................................5
Conclusion.......................................................................................................................................6
References........................................................................................................................................7

2DUNKIN’ DONUTS
Introduction
Dunkin’ Donuts is set for expansions in five different locations in the next two years. The
learner which is recently being crowned as the district manager for the company has been
provided with responsibilities to take care of the related processes. Structuring and staffing are
the essential parts of an expansion which the learner will be responsible for. Hence, the study
gives a full coverage to recruitment & selection process which also includes training the
recruited professionals. Every identified process must be accomplished with great commitment,
so that; the purpose of the expansion is served. Dunkin’ Donuts has performed exceptionally
well in recent times which is why the management had wanted to take the advantage from. The
expansion is viewed as an opportunity to expand the market reach and to enhance the customer
base & the sales volume.
Job Design
Different methods can be used for job design like job simplification, job enlargement, job
rotation and job enrichment. It depends on the nature of the operation and also the management
policies for job design. However, job design in context to Dunkin’ Donuts should be “Job
Simplification”. Job simplification means dividing the different requirements into various sub
parts, so that, there is no need for the specialized training (Marinova et al., 2015). This is feasible
as well for a food and beverage coffeehouse. This is because in a coffeehouse only skilled and
specialized people are recruited. For example, a chef is recruited to take care of the cooking
works while bartender takes care of the front counters. Both jobs are not interchangeable as those
represent the different expertise.