Evaluation of complexities in leading and managing people in Ebay

This report discusses the complexities involved in leading and managing people in Ebay company. It covers the trait theory of leadership, the role of leadership in managing people, and a reflection of an individual's own experience of leadership. The report also includes an action plan for improving communication and time management skills.

Leadership and
management, theory and
practice

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Research about Ebay....................................................................................................................1
TASK 2............................................................................................................................................1
Trait theory of leadership:............................................................................................................1
TASK 3............................................................................................................................................2
Role of leadership in managing people........................................................................................2
TASK 4............................................................................................................................................3
Reflection of own experience of leadership.................................................................................3
CONCLUSION ...............................................................................................................................6
REFERENCES ...............................................................................................................................7

INTRODUCTION
Leadership refers to a process of influencing others for attainment of group goals and
objectives. This helps to provide direction to employees and team members which helps to attain
success of team (Armstrong and Taylor, 2020). Leaders plays various roles in an organisation as
it helps to provide direction to employees, motivate them and inspire them and communicate
with them in order to provide solution to their problems. This project report include discussion
about research of company and identification of theories and model to be included in leadership
and management. It critically analyse role of leader in an organisation and also refection of an
individual from their own experience.
TASK 1
Research about Ebay
Ebay Inc. is one of American organisation based on San Jose, California providing their business
at international in e-commerce. This enterprise is offering business to consumer and consumer
to consumer sales. Ebay is introduced in the year 1995 by Pierre Omidyar in U.S. Company has
expanded their business in around 32 countries in different parts of world (Day and Liu, 2018).
This is one of successful organisation in dot-com and their business is manage through their
websites. This website is related to online auction and shopping through which customers and
business can buy as well as sell variety of products ad service. Company made this website free
for buyer and charge fees from sellers in order to listing items after free listing of limited
numbers of items. Company also change fees from business after their listing items are sold on
websites. This enterprise is not only selling original auction of style but also expanded and
evolved in order to includes buy it now method of shopping, classified online advertisement,
shopping with universal code product, ISBN, SKU numbers, online trading of event ticket and
many more. This organisation has also sold online money transfers as their service.
TASK 2
Trait theory of leadership:
Trait theory of leadership is one of theory which is based on different characteristics of various
leaders which include both successful as well as unsuccessful leaders and used to forecast
effectiveness of leadership (Dhar, 2016). In this, resulting trait list are compared to other
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potential leaders in order to assess success and failure. This trait approach of leadership is used
to identify personality, physiologic, self confidence, demographic, task related, intellective as
well as other social characteristics with effectiveness of leader and emergence.
Leaders of Ebay Inc. has characteristics like interest, ability, personality trait which is different
form others who are less effective which make them successful. There are various set of traits
identified for successful leader but these trait are not along responsible in order to identify
success of a leader instead it is taken as preconditions which endow individual with potential of
leadership. Some of characteristics of successful leaders in leaders and managers include
emotional maturity, self confidence, achievement drive, motivation, integrity and honesty,
knowledge about business and many more.
Advantage Disadvantage
 This theory is based on concept that
leaders are distinctive form other which
make them successful and
unsuccessful. Every person has
different characteristics which make
them different from others (Gardner-
McTaggart, 2020).
 Trait theory of leadership is one of
theory which is based on evidence and
research and is one of confirm
approach.
 Trait theory is one of theory which
provide benchmark for identification of
leaders.
 This theory of leadership is leader
centric theory which does not focus on
situation or leader but only leader.
 There are some finding related to this
theory which are ambition and
subjective hat leads towards
uncertainty.
 In trait theory, traits are innate which
make them unusual for purpose of
training and development.
 This theory is also one of complex
theory which is difficult to understand
for user.
TASK 3
Role of leadership in managing people
Leadership refers to process of influencing other in order to attain goals of group or
organisation (Harrison, 2017). Leader is essential as it provide direction to team members and
provide them support which motivate them to work more willingly. There are various roles
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players by leaders of Ebay fro purpose of attainment of goals and managing people effectively in
business. Some of roles of leaders in organisation for managing people are as follows:
Provide vision: Leaders is a person which provide vision to people in order to attain
goals of organisation (Najmaei, Quazi and Behnia, 2017). Vision is way of people to view things
for future period of time. Leaders provide vision to their team which helps them to understand
long term goals of organisation and also provide direction to efforts to their subordinates. With
this, it is easy for people in order to attain goals of business. Leaders of Ebay are providing
vision to their team which helps to provide direction to team members in order to satisfy them.
Development of organisational structure and flow communication: Leaders define
structure of organisation which outline command and responsibility of every members working
in an enterprise. They also definer communication student of firm in order to allow free flow of
communication which helps to reduce confusion and miscommunication in people. All these
things helps to understand each members what is their responsibility to whom they needs to
report. With free flow of communication, organisation can reduce time of information sharing in
business which is important for effective performance of firm. Leaders of ebay are developing
organisation structure and communication structure in a business which helps them to managing
people in business effectively and also to ensure free flow of communication in an organisation.
Inspire and motivate: It is duty of leaders to motivate members of team in order to
generate urge, willingness and dedication which helps employees to work with more dedication
(Pourrajab and Ghani, 2016). It improve performance of employees and also increase their
engagement with work. This motivation can be done in many ways by offering them promotion,
bonus, paid leaves, holiday packages and many more. It improve employees performance and
also inspire them employees to work with more dedication to get rewards for their work. Leaders
of Ebay motivate and inspire their employees to coordinate with each others and also complete
their work with more dedication and willingness. It helps company to attain their goals and
objectives of business.
TASK 4
Reflection of own experience of leadership
Reflection refers to process which helps a person to review their experience in order to
make effective learning form their experience. For this, there are various model of reflection
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including Gibbs model of reflection. Gibbs model of refection is give by Graham Gibbs in the
year 1988 which allow a person reflect their views from their experience.
Description: For this project, my senior gave me permission to select a team by include
members of my choice. In this, I selected some individual in order to form team which has
different skills and knowledge in order to perform task on time (Putri, Mirzania and Hartanto,
2020). For this I adopt tuckmen theory of team building which allow me to follow certain steps
including forming, storming, performing or adjourning stage. In this first stage is forming of
team, team members are unsure about purpose of forming team, their way to fit in and how they
work with co-ordinating with others. When I made team at organisation, all members are curious
about these questions and also excited to work in team. In storming stage, all individual are
started to give push to each other against boundaries. There are some conflicts occur in these
stage which I face while developing team. Norming stage includes resolution of conflicts and
differences in people. In this, I played an effective role to solve problems of team members. In
this stage of team building, team is attained goals of organisation with following guidance of
leaders and with their handwork or dedication. Last stage came after completion of a project. In
this there are some problems occurred due to conflict in team but I solve these conflicts
effectively in order to complete our project on time.
Feelings: While doing this project, I learn new things and also taking it as my responsibility. I
feed responsible and sensible and also happy and frustrated at same time. Before starting this
project, I was feeling nervous and excited about my work (Tur, Harstad and Antonakis, 2018). I
am nervous about various things like how will this project complete, which type of people are to
be included in team, are they are ready to work under my guidance. But at same time, I was
happy as my senior trusted on me and gave me this responsibility. Also there is link between this
project and my promotion. Success of my promotion is largely depend on this project. After
completion of this project, I feel happy and satisfied as me and my whole team work with
dedication and willingness. All these things are important for me for my career development.
During this project, There is conflict occur between tow members sue to miscommunication of
division of work which create disturbance in team working. All team members are doing work
for this project with more dedication and willingness. They are ready to coordinate with other
members and me. During this conflict situation other members feel distracted from work and
started making judgement about two members. But now these people are thinking about this
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situation differently after solving problems. During this situation, I got frustrated as these team
members are not ready to solve conflict in team. But now I think, I should not got frustrated
instead thinking with relax mind.
Evaluation: There are various things which are good in this experience and there are some
things which make this experience bad. But all over it was good experience as me and my team
completed our project on time and coordinating with each others (Wang, Yuan, and Zhu, 2017).
That conflict situation make this situation bad but after effectively solve this problem, it allow
me and my team to be completed our project on time. While division of work, I collect all team
members and divide work according to their skills and knowledge but one of team members are
absent on that day. So other members make him understand about his work. Due to this, there is
miscommunication occur related to their work. In this, they are doing same work and not ready
to understand that this work is to be completed by only one person. In this, other people tried to
make them understand but they did not listen to them. In this disputation, I take lead and
communicate with both of them and find solution to this situation.
Analysis: Thing goes well due to coordinate of team members and my choice of skilled
employees. Also I allow each members to communicate with me and other effectively. Things
did not go well due to some miscommunication and ignore absence of one members. After, this
situation I understand that leader should communicate with all members directly related to make
members of team understand about their work. In this my knowledge of communication and
conflict resolution helps me to better understand situation and by communicating with members
helps them to resolve problems.
Conclusion: There are various things which I learn from this situation as how to deal with
situation where there is conflict occur between team members. This could be more positive if
conflict is not occur in team members as it allow us to complete project prior to deadline given
by senior. There are various skills like ocmmunicaio9tn skill, problems solving skills, conflict
resolution skills helps to handle tins situation effectively in future.
Action Plan: If same situation occur in future, than I act differently as it helps me to understand
and handle situation effectively. These skills can be developed through life experience and
involving in such group projects at workplace. I make sure, I act differently next time as it allow
me to handle situation effectively.
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Leadership
objectives
Activities to attain objectives Place to develop
objectives
Target date
Improving
communication
skills
Communication skills can be
improve by me observing my
seniors at Ebay which helps
me to understand how to
communicate with juniors and
handle team effectively.
At workplace September, 2021
Improving
time
management
skills
Time management skills is
one of skills which helps me
to manage time effectively
and allow me complete all
work on time.
At workplace December, 2021
CONCLUSION
Form above mentioned project report, it can be concluded that leadership refers to a process of
influencing others. There are different types of leadership theories which can be adopted by a
person in order to provide guidance to a team. Leader play various roles in an organisation in
order to attain goals of their organisation including inspire and delegate, motivation, provide
vision and many more.
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REFERENCES
Books and Journals
Armstrong, M. and Taylor, S., 2020. Armstrong's handbook of human resource management
practice.
Day, D.V. and Liu, Z., 2018. What is wrong with leadership development and what might be
done about it?. In What’s Wrong with Leadership? (pp. 226-240). Routledge.
Dhar, R.L., 2016. Ethical leadership and its impact on service innovative behavior: The role of
LMX and job autonomy. Tourism Management, 57, pp.139-148.
Gardner-McTaggart, A.C., 2020. Educational leadership and global crises; reimagining planetary
futures through social practice. International Journal of Leadership in Education, pp.1-
17.
Harrison, R.T., 2017. Leadership, leadership development and all that jazz. Leadership, 13(1),
pp.81-99.
Najmaei, A., Quazi, Z. and Behnia, M., 2017, December. Balancing strategic leadership: A
synthesis of balanced scorecard and strategic leadership theories. In ECMLG 2017 13th
European Conference on Management, Leadership and Governance: ECMLG 2017 (p.
336). Academic Conferences and publishing limited.
Pourrajab, M. and Ghani, M.F.B., 2016. Four-Frame Leadership and Students' Academic
Achievement. FWU Journal of Social Sciences, 10(1).
Putri, S.A., Mirzania, A. and Hartanto, D., 2020. The importance of a transformational
leadership model in managing organizational culture. Journal of Leadership in
Organizations, 2(1).
Tur, B., Harstad, J. and Antonakis, J., 2018, July. Effect of charisma in informal leadership
settings: The cases of TED and Twitter. In Academy of Management Proceedings (Vol.
2018, No. 1, p. 13242). Briarcliff Manor, NY 10510: Academy of Management.
Wang, Y., Yuan, C. and Zhu, Y., 2017. Coaching leadership and employee voice behavior: A
multilevel study. Social Behavior and Personality: an international journal, 45(10),
pp.1655-1664.
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