Effective Business Communication Name of the University Author Note
Added on 2020-04-07
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Running head: EFECTIVE BUSINESS COMMUNICATIONSEffective Business CommunicationsName of the StudentName of the UniversityAuthor Note
1EFFECTIVE BUSINESS COMMUNICATIONSOne of the most important skills that a person can hone is communication. The capabilityto communicate clearly and effectively in personal and professional environment and outsideone’s comfort zone may appear challenging enough. However, it allows an accuraterepresentation of the idea that a person wants to convey. There are two aspects of communicationthat hold true irrespective of the setting the person is in: verbal and nonverbal communication.This reflective essay will help me analyse my communication skills based on evidences I havegathered by using 5 diagnostic tools related to communication that are presented hereafter. Theessay will illustrate 2 major communication issues, which will be identified from the diagnostictool results. Moreover, this essay will also elaborate on a literature review that focuses onessential theories related to communication issues. This reflection process will help me gainpractice in communication assessments and will also include an action plan that I intend toutilize in future. 5 different diagnostic tools have been used to help me analyse my communicationdrawbacks in different environment. The first tool I used was based on Personal Report ofIntercultural Communication Apprehension (PRICA-24). This tool is based on an instrument thatmeasures apprehensions or uneasiness associated with communication. The high reliability of thetool (α<0.90) helped me to obtain sub-scores related to dyadic interaction, public speaking, largeand small groups (Blume, Baldwin & Ryan, 2013). I measured my degree of agreement anddisagreement with the 24 statements present in the tool. The second tool I used was SelfPerceived Communication Competence questionnaires. It provided me information on howcompetent I felt in different communication contexts and among a plethora of receivers(McCroskey, 2015). A high SPCC score indicated higher competence as perceived by me.
2EFFECTIVE BUSINESS COMMUNICATIONSWillingness to listen was the third diagnostic tool. I responded to the 24 statementsassociated with the tool to analyse whether I was a good listener. Active listening is an essentialprerequisite of effective communication (Goh, 2012). The scores helped me evaluate a high orlow willingness to listen. The fourth tool used was Talkaholic scale. It measured the degree towhich I over communicated in a compulsive and consistent manner. Scores aboe two standarddeviations helped in measuring whether I was talkaholic. The last tool used was Non-verbalimmediacy scale self report that described my behaviour to express positive feelings towardsother person. The Self-Perceived Communication Competence scores of 88.75 for friends showed thatI feel most comfortable in a one-to-one interaction with friends. Moderate score of 76.66 forgroups and a 63.33 for public demonstrated my uncomfortable feelings while communication inlarge groups or in public. The 43 score of talkaholic scale showed that I was a compulsivecommunicator and could not control my talking most of the time. Personal Report ofIntercultural Communication Apprehension score of 40 verified that I had moderate levels ofintercultural communication apprehensions. The score 78 for non-verbal immediacy was low.Willingness to Listen showed a score of 93 indicating a high willingness to listen. I realized that there was a need to improve my non-verbal immediacy and talkaholicnature for effective communication. I always continue to communicate my ideas and opinionseven when I know it is not in my best interest. This often leads me to trouble in situations whereI should have kept quite. My peers and friends often become impatient and irritant due to thisbehavior of mine. This often acts as a major communication barrier and leads tomisinterpretation of thoughts.My lack of non-verbal immediacy was reinforced by the fact that Ialways felt hesitant to express closeness, warmth or positive feelings while communicating with
3EFFECTIVE BUSINESS COMMUNICATIONSanother person. I often fail to keep cultural differences in mind and use verbal signals that areoften considered inappropriate.I would like to reflect on an incident that occurred a month ago, that helped me realizemy shortcomings when it comes to non-verbal immediacy. I wanted to reach out to my friendwho was distressed and upset over some family matters. My friend wanted emotional support ashe trusted me and perceived me competent enough to respond to her worries with a caringattitude. When my friend started narrating the problems that she faced at home, he becameemotional and started to cry. He was expecting some empathy or attentiveness on my part. I wasshould have given my friend a hug or a pat on the shoulder to provide comfort. I failed torespond accordingly. I leaned forward and tried to show attentiveness. However, I avoided eyecontact when my friend cried, turned my face away and refrained from showing empathythrough my facial expressions. My friend would have felt better had I held his hand to show mysupport. Failure to reduce his distress made the situation worse and created a sense ofembarrassment. The second event was related to my talkaholic nature. The end of a typical day at myworkplace usually involved all colleagues sharing their experiences of the day and what theyintended to do on reaching home. Usually my peers say a few words about their daily experienceand move on. However, when it comes to my turn, I continue sharing my opinion on myexperience at the office, my views on religion, politics, family and friends. This often irritatedmy colleagues and it decreased productivity at work. The morale began to decline dramatically.This continued for several months till the day when one of my close colleagues called me up to aprivate meeting and discussed with me the issue. He explained that my compulsive talking wascreating frustration among others. He helped me identify that when others stare out of the
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