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Effective Business Communication Assignment

   

Added on  2020-03-16

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Running head: EFFECTIVE BUSINESS COMMUNICATIONEffective Business CommunicationName of StudentName of the UniversityAuthor Note

1EFFECTIVE BUSINESS COMMUNICATIONDiagnostic Tools and ReflectionThe diagnostic tools of communication process are important for understanding mycommunication style and the subsequent issues associated with it (Shockley-Zalabak, 2014).This essay would comprise of a self-reflection style which would be based on the results of thefive diagnostic tools. It would also comprise of a brief literature review concerning thecommunication issues identified. The third part would comprise of an action plan that would bedone to address the communication issues. I have used five diagnostic tools to understand my communication strengths andweaknesses. The first tool was the “Personal Report of Public Speaking Anxiety”, whichmeasures the anxiety level of the individuals during the act of speaking in front of an audience(Jensen, 2013). I have scored 48, which shows that I have low anxiety when I am speaking inpublic. The second diagnostic tool comprised of the “willingness to listen”, which defines myability of being a good listener in a workplace setting (Batrinca et al., 2013). I have scored 85 inthis test, which indicates that I have moderate willingness to listen. The third diagnostic tool wasthe “Talkaholic scale”, which is a tool to measure compulsive communication. This scale is usedto identify the quality of the highly verbal people and their issues in being quiet in the presenceof other people (Akdemir, 2016). I have scored 16 in this scale, which implies that I am not at alltalkative. The low score also indicates the fact that I am not able to speak even when there is aneed situation. The fourth tool is concerned with the “personal report of interculturalcommunication apprehension”, which measures the various communication apprehensions inthe cross-border context (Sidelinger & Bolen, 2016). This intercultural communicationapprehension is considered as the sub-category of the general communication system. I havescored 29 in this scale, which indicates that I have low anxiety in intercultural communication

2EFFECTIVE BUSINESS COMMUNICATIONapprehension. The fifth diagnostic tool comprised of the “non-verbal immediacy scale-selfreport”, which is used to measure the various non-verbal signals of communications while theindividual’s interact with each other (Neuliep, 2017). It is important to understand that there aremajor differences in the report based on gender of the individuals. This implies that the reports ofthe male and the female individuals would vary significantly. I have scored 68 in this scale,which implies that I have negative non-verbal communication immediacy. Two main issues in CommunicationI have identified the fact that I have some communication issues which prevents me fromexpressing myself fully in front of others. I have taken the talkative scale and I find that I am notbeing able to express my feelings in every situation. I am an introvert and I am basically areserved kind of person. I am not verbose and would like to express my feelings with few wordsonly. I am self-restrained and like to be quiet in my professional interactions. This often makesme vulnerable in front of others, where people tend to misunderstand me. My inability to expressmyself with adequate words has often landed me in great trouble. There are instances when I liketo listen to others and speak minimum. In such instances, I do feel the need of others to shareexact ideas as I am having.I have also identified the fact that I have negative non-verbal communication cues,which often sends the wrong message when I am communicating with people. There are timeswhen I am unable to give appropriate verbal communication cues, but due to inappropriate non-verbal gestures, my message is decoded wrongly by other people. There are times when I amhaving a tense body position while I communicate with people. Also, I display a bland facial

3EFFECTIVE BUSINESS COMMUNICATIONexpression sometimes when I talk with people, which make people think that I am not interestedin the conversation. Reflection of two recent professional interactionsI have faced two recent incidents on which I realized that I do possess the abovechallenges. These incidents have offended me and also affected the way I interact in aprofessional domain. I do realize that these communication challenges need to be resolved in anurgent manner so that I can excel in professional life.Once I was giving an interview, in which I was supposed to express myself in a clear andlucid manner. I failed to do so. I was not so nervous but still I preferred to be quieter and listenwell to the interviewers. I knew all the answers of the interviewers but was unable to answerthem properly. I did not stay silent, but I did not give the appropriate answer also. I was fidgetingand I found it hard to find suitable words to express the answers. I can also remember about another incident in which I appeared in a seminar in which Iwas giving a presentation in a particular topic. I could well realize that I was having improperbody postures and gestures but could not improve myself. I could feel that the audience is slowlygetting distracted from my lecture as I was displaying a negative body image. I was also unableto maintain eye to eye contact with the audience as I was afraid of looking into their eyes. I feltthat I would forget my speech if I would look at their eyes. This made my overall presentationineffective in spite of having good slides and good communication skills.These two incidents made me realize that I need to improve these negativecommunication attributes as it is important to excel in my professional life. I would not be ableto climb the steps of the corporate ladder if I do not improve my communication challenges.

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