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A Self-Reflection on My Communication Skills at the Workplace

   

Added on  2020-05-16

16 Pages4305 Words369 Views
Running head: EFFECTIVE BUSINESS COMMUNICATION Effective Business CommunicationName of the Student Name of the University Author’s Note

1EFFECTIVE BUSINESS COMMUNICATIONIn this very specific part, I have given a self-reflection on my communication skill whiledealing with my coworkers at the workplace. While evaluating my communication skill I haveused five diagnostic tools. The tools that I have used for analyzing my communication skillinclude self-perceived communication competence, intercultural communicationapprehension, Personal report of public speaking anxiety, non-verbal immediacy scalereportand talk-aholic scale.In order to survive at the workplace an effective communication ishighly needed. Self-perceived communication competenceis the tool that implies on how aperson tends to react in different kinds of situations. An individual human while working at theorganization has to face different kinds of situations. In order to become a good speaker indifferent situations I should have an effective verbal communication skill with the help of whichI can share my thoughts and views. I have evaluated that my verbal communication skill is notvery poor but I have to face difficulties in dealing with different personalities at the workplace. After evaluating personal report of intercultural communication apprehension,I got toknow that I become very much nervous in communicating with thepeople of various culturalattitudes as well as backgrounds. While dealing with the employees of various religiousbackgrounds I feel very much uncomfortable in communicating with them. At the same time, itis undeniable that I have excellent non-verbal communication skill. I can express my point ofviews through appropriate gesture, body language, voice modulation, written communication andso many. As a result, people can understand my point of views even if they cannot maintain aproper non-verbal communication with me. Personal report of public speaking anxietysignifies on how a speaker tends to react indelivering speeches in front of the public.As a professional, I may have to face challenges indelivering speeches in front of managers and other colleagues. In this kind of situation, I have to

2EFFECTIVE BUSINESS COMMUNICATIONface innumerable difficultiesin rendering my career growth. Seniors would not like to show theirpositive attitude in promoting me for the superior level due to my communication barrier.However, after evaluating Personal report of public speaking anxietyskill I got to know that Iam very much average on this specific skill. Average skill is not sufficient in performing betterwithin an organization. Non-verbal immediacy scale report implies on how much competent Iam in showing my body language and nonverbal gesture while dealing with the professional.Non-verbal communication is very effective in dealing interacting with the unknown personseffectively. This diagnostic tool of talk-aholic scaleimplies on how I react in communicatingwith the persons of different temperament. As my assertive perception skillis good, I wish toreact in different situation very intellectually. I do not like to maintain unnecessarycommunication with others. At the same time, I do not like to stay quite if I should take an actionover there. In this specific part, I have analyzed the findings based on the evaluation sheet ofdiagnostic tools.In Self-perceived communication competenceskill, I have scored average. I got63 in public communication, 62 in meeting, 68 in group, 70 in Dyad, 54 in stranger, 52 inacquaintance, 91 in friends. After evaluating the entire score, I got to know that I am very muchcomfortable in interacting with friend circle. As a result, I may not have to face challenges incommunicating with my colleagues at the workplace. On the other hand, I have scored low ingroup communication as well as public communication. This particular score identifies thatI amnot very flexible in communicating effectively in the professional field. Like the same way, I gotlow score in meeting as well. Therefore, I cannot communicate with the professionals properly. In addition, while evaluating intercultural communication apprehension sheetI got verylow score that is 45. It is thus inevitable that I cannot communicate with the people of various

3EFFECTIVE BUSINESS COMMUNICATIONcultural backgrounds and attitudes properly. As a result, at the professional field I may have toface innumerable barriers in dealing with my colleagues from diverse cultural backgrounds. It isundeniable that I would have to interact effectively with the people of different religiousbackgrounds if I have to survive. While analyzing the score sheet I have observed that I becomepuzzled while showing my ideas and thoughts with the people of different culture. As a result, Icannot express my point of views properly to others. Ultimately, the persons have to faceimmense difficulties in maintaining an effective conversation with me. In Personal report of public speaking anxiety, I got 99, which symbolizes average levelof competency in communicating with public. I have observed that I get nervous while talkingwith a stranger. After being associated with a business process, I may have to face innumerabledifficulties in being flexible with unknown faces. Therefore, any kind of nervousness and anxietycan hamper my way of communication. If I start to fumble at the workplace, I would not be ableto convey my messages to the listeners. In non-verbal immediacy scale report, I have received87, which is a good score. As already mentioned, my non-verbal communication skill is good.Whenever I face any kind of difficulties in dealing with thestrangers or inter cultural people, Ilike to use my body language and facial expression. As a result, people of various culturalbackgrounds do not have to face difficulties in making an effective rapport with me. Intalkaholic scale, I have scored 27.This particular score symbolizes that I have a complete controlover the throw of voice and speaking. I have the strength of showing appropriate reactionwhenever it is necessary. On the other hand, it is undeniable that I do not like to continueunnecessary conversation at the workplace for maintaining myprofessional approach. After analyzing the five diagnostic tools, I have identified two major communicationissues. The primary aim of identifying these particular communication issuesis to render an

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