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Effective Business Communication (Doc)

   

Added on  2020-05-16

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Running head: EFFECTIVE BUSINESS COMMUNICATION Effective Business CommunicationName of the Student Name of the University Author’s Note

1EFFECTIVE BUSINESS COMMUNICATIONTable of Contents 1. Diagnosis and reflection:.............................................................................................................22. Literature review:.........................................................................................................................63. Action Plan:...............................................................................................................................12Reference List:...............................................................................................................................16

2EFFECTIVE BUSINESS COMMUNICATION1. Diagnosis and reflection: a.Communication skill is one of the most effective factors based on which one individualcan make an effective interaction with another at the workplace (Goetsch & Davis, 2014). Whileinteracting with the coworkers I need to render more flexibility on my communication skill. Asa result, people belonging to various geographical backgrounds and attitudes do not show theirreluctant attitude in performing well towards the services. In order to evaluate mycommunication skill I have used five diagnostic tools. Based on the scores collected from thosediagnostic tools I have decided to improve my skill of communication. I have used the diagnostictool of self-perceived communication competence. This very specific tool implies on how cancommunicate with different kinds of situation. As per general point of view, a human being iscomfortable in maintaining an effective communication with a specific situation. It is undeniablethat I have to face different kinds of situation at my workplace. However, as per the evaluationsheet of self-perceived communication competence, it is inevitable that I do not have to facebarriers in maintaining an effective verbal communication if it is surrounded with knownperson. After evaluating personal report of intercultural communication apprehension, I haveevaluated how much I am competent in communicating with the people of various culturalbackgrounds and attitude. While working within an organization I may have to deal with thepeople of diverse cultural backgrounds and attitudes. In this kind of situation, I may have to faceinnumerable language barriers, psychological barriers and cultural barriers. If I have to facedifficulties in communicating with the cross-cultural people, I can use non-verbal

3EFFECTIVE BUSINESS COMMUNICATIONcommunication as well. Non-verbal communication implies that written communication,communication through facial expression, body language and so on. Personal report of public speaking anxiety implies on how a communicator becomesnervous while delivering speeches in front of public (Leathers & Eaves, 2015). Large number ofpeople from different psychological backgrounds is present in a public sphere. Therefore, I as aspeaker have to become very much conscious while delivering speeches. In this very specificstudy, I have observed that my active listening skill would have to be strong while provingspeeches in front of public. I have to respond effectively in being connected to the people. In theevaluation sheet, I got average score in Personal report of public speaking anxiety that signifiesI get nervous in communicating with the people. While evaluating my non-verbal immediacy scale report I have observed that I have toface several challenges in maintaining a non-verbal communication with my co-workers in thebusiness field. Non-verbal communication is not competent enough in maintaining effectivecommunication with each other. In this kind of situation, people from various geographicalbackgrounds and attitudes have to face difficulties in providing good services. As I amassociated with a multinational corporation, I have to face innumerable challenges in maintainingeffective communication with every people of different cultural. In this situation, I have to usemy hands, body language, gesture and attitude, facial expression and so on. By using thediagnostic tool of talk-aholic scale, I have evaluated that my assertive perception skill is good. Ican keep my mind cool at any kind of sudden crisis. As a result, I have control on my speech as Ican decide where I should react and where I should keep quite.

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