Effective Business Communication Assignment - Communication Skills
Added on 2020-03-16
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Running Head: EFFECTIVE BUSINESS COMMUNICATION 1Effective Business Communication
EFFECTIVE BUSINESS COMMUNICATION 2Communication skills are essential for the professional and the personal growth of an individual. The present is the self-reflection developed from the information generated through the application of diagnostic tools. In the present section, I have used five diagnostic tools namely, talkoholic, intercultural, intercultural, willingness to listen diagnostic and tolerance for disagreement. These tools were used to identify the issues in the communication style of a person(Guffey & Loewy, 2015). These tools identify different aspects of an individual communication such as how do they reach when they are confronted with different situations. The non-verbal cues and gestures are also important in having a decent communication with the colleagues. It is important that a person possess all the gestures and posture so that he can represent himself properly in front of other people. The feelings of an individual towards communication are also important in judging his overall communication capabilities. Most of the people struggle with speaking in public situations. Moreover, a large number of people struggle with the unwillingness to listen to other people. In order to have an interesting and engaging conversation, it is important that the person listens to the thoughts and the viewpoints of other people and use them to extend their conversation (Hartley & Bruckman, 2008). The fifth tool is tolerance for disagreement which examines how well the people can tolerate arguments with other people.The present essay is based on the self-reflection of my communication skill. Forgathering the information I used five different types of the communication diagnostic tools.Through these diagnostic tools, I come to know about my two communication issues which weredrawn from the results. The two communication issues which are creating a problem in mycommunication network are intercultural communication apprehension and tolerance todisagreement. Along with this, the report also includes a literature review which focuses on the
EFFECTIVE BUSINESS COMMUNICATION 3different concept and communication related to the communication issues. With the help ofreflection, I have gained knowledge related to the activities which helps in overcoming thesecommunication issues. In order to check communication skills and the knowledge, I used five different types ofdiagnostics tool in different communication situations. The third diagnostics tool which is used isPersonal Report of Intercultural Communication Apprehension. Here, I gained knowledge toaddress communication apprehension in the intercultural context. It includes how well anindividual can use and make communication in an intercultural environment. The fourthdiagnostic tools which used were Talkaholic Scale. This tool helps to measure and gainknowledge about the verbal skills of the individual (Guffey, Almonte, RKaka, 2007). Thetolerance for disagreement is another tool which examined the response of an individual todisagreeable situations. This tool helped me to analyze that I do not respond properly todisagreeable situations. I also realized that it is important to accept the ideas the notions of otherpeople. The result from the entire questionnaire was quite accurate. Through these diagnostic tools, Igained knowledge about the communication issues and made changes to address these issues.By making the analysis and diagnosis of my interpersonal skills, I gained different answers fromeach tool. The first tool which I used to make a diagnosis of interpersonal communication skillswas Tolerance for Disagreement (Means, 2009). Under this diagnostics tool, I gained less marks.It shows that I have low tolerance to disagreeable behavior. I cannot accept if someone elsedisagrees to my views and counters it. I tend to get agree to the situation and cannot handle thesituation properly.
EFFECTIVE BUSINESS COMMUNICATION 4 The second diagnostics tool which I used was Nonverbal Immediacy Scale-Self. In this, I scored100. This shows that I have positive behavior towards other, I looked positively other peopleand my behavior and gestures are also positive for other people. The third diagnostic tool whichwas used is Personal Report of Intercultural Communication. I scored on the lower side in thiscommunication tool. It shows that I hesitate in communicating with people who belong todifferent culture or the different regions because they hold some other values and beliefs ascompare to me (Guffey & Loewy, 2017). The fourth diagnostics tool which I used wasTalkaholic Scale. This tool is used to examine how well I can communicate to other people. Inthis diagnosis, I achieved a score of 45 which shows that I can easily make interact to anyoneand I have good verbal communication skills. The fifth diagnosis tool is Personal Report ofwillingness to listen. Through this tool, I scored 113, which is moderate as compared to standardrequirements. In personal perception too, I realized that I am a good listener. I try to understandthe viewpoints and feelings of others and try to accommodate them in my decisions. The sameresults were posited in the test results. In the diagnostics tools, two major issues were raised in my communcaation style, which areintercultural communication and intolernce to disagreement. Along with it, the InterculturalCommunication is another issue which is faced in my communication issues. In order to take theadvantages in the business communication, I need to improve these two issues so I can managemy communication effectively (Moll, 2012). In the workplace, there are a number of people whobelongs to the various cultural and diversity. So, I make sure to improve this communicationeffectively. There are different type of events occurring which substantiates my feeling that I have highintolerance to disagreement. I was working in a multinational firm when I realized that I hate
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