Effective Business Communication- Essay

EFFECTIVE BUSINESS COMMUNICATION

Table of Contents
Introduction.................................................................................................................... 2
Diagnostic and reflection................................................................................................... 2
Discussion and results....................................................................................................... 5
Literature review............................................................................................................. 5
Action plan.................................................................................................................... 9
Conclusion................................................................................................................... 11
References................................................................................................................... 12
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Introduction
The paper will provide information about the reflection on the analysis of the five diagnostic
tools of communication. Apart from this the paper mainly focuses on the two communication
issues that are creating the problem in my behavior and the two communication issues are
Talkaholic Scale and Tolerance for Disagreement. Both this issues are my personal
communication problem that creates a huge problem in my life. Furthermore, the essay gives
literature review focusing on the two communication problem and relating to both issues theories
and practical experience are also discussed. Since it is a reflection so I have acquired knowledge
about the communication and lastly an action plan is demonstrated for diminishing such issues.
Diagnostic and reflection
Here in this context, I have used five diagnostic communication tools to examine my
communication skills in various circumstances. The first tool becomes the Self-Perceived
Communication Competence Scale (SPCC) which define as that how people communicate when
present in one situation with lots of speakers rather than in other situation where they did not
communicate a lot. The second tool was the Nonverbal Immediacy Scale Self report (NIS-S)
where the people analyze the nonverbal communication between two people and here, in this
case, the people show positive feelings towards each other. The third tool was the Personal
Report of Intercultural communication Apprehension (PRICA) where people analyze the
communication pattern between two people of different cultures where the individual fails to talk
in front of public (Abela, 2014). The fourth tool was the Talkaholic Scale where the people
communication pattern in a very high verbal pattern and they have a problem while talking to
other people those have not the right verbal communication and at that time they become quite
(Aitken et al., 2014). Lastly, the fifth tool is the Tolerance for Disagreement where the people
measure the degree of tolerance disagreement and inconsistent ideas which one believes that it is
true.
On studying the five different diagnostic tools I have to recognize my communication pattern
and make which styles preferred me from them. After learning about the Self-Perceived
Communication Competence Style, I feel that I have very comfortable while talking in a small
group of friends and having a good interaction with all of them. But I feel uncomfortable while
talking to a stranger and also in a large meeting of strangers and friends. So that's why I have
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given myself a score of 84 which is considered as a good score of interacting with people in this
given tool. From the second tool Nonverbal Immediacy Scale, I have learned that I am very
confident while talking to other people in meetings or in public. While talking to people I used
my arms and hand to show my gesture towards them and also I have a relaxed body position
while talking to them. My overall communication category in this tool is moderate having a
score of 74 and I have experienced a moderate level of nervousness while talking in public. The
third tool is the Personal Report of Intercultural communication Apprehension, here I have
learned that from this tool I will score 33 which indicates that I have a moderate communication
level of apprehension in the category. From the fourth tool Talkaholic Scale, I have scored only
24 which shows that I am not a good taking person and in future, I have to work on this issue.
The fifth or the last tool is the Tolerance for Disagreement where I have scored 44 which
indicates that I have a moderate communication level in this particular communication style.
In between the five diagnostic tool, I have noticed that I have to improve on the two major tool
among this five one is the Talkaholic Scale and the other one is the Tolerance for Disagreement
tools. By improving myself in this communication areas, I strongly feel that I get a good result
on refining myself in the future that helps me to communicate with other people without any
hesitation. Apart from this on overcoming my issue I would able to talk with the people mainly
the stranger without any hesitation. My unwillingness on talking to people oozes out when I am
taking with my friends. For this, I have to behave friendly with them so that the hesitation of
talking with them should diminish and I would able to solve their issues without any question. In
case of tolerance for disagreement I would always prefer to join in a group where no conflicts
should arise actually I have a tendency to avoid the problem that occurs in between groups and I
am trying to solve this issue as fast as possible so that the conflict does not take place so much. If
some conflict arises in my group or team then I would like to change the topic of discussion for
avoiding arguments and thus I want to work alone apart from working with a team. This causes a
huge problem in any organization as one should have to work in a team and do the
communication issue I have to face any problem in the company for this reason. Although, I
think that disagreement is unavoidable in the business world and in any decision making position
disagreement in the right way to communicate with people of learning them what is going on.
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