Effective Business Communication: Lessons Learnt in Ten Weeks

This assignment analyses the lessons learnt in ten weeks focussing on the listening process, models of communication, curricular vitae and employment letters, self-reflective essays, references, intercultural communication and its significance, approaches relating to public speaking, external and internal communication relating to an organization, different styles of socio communication and stages of group development.

Running head: MANAGEMENT
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Name of the Student
Name of the University
Author Note

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Introduction
Effective Business Communication implies the custom of sharing information and ideas
relating to business amongst the individuals with a view to make the parties understand
easily. The significance of an effective business communication is considered to be important
owing to the reason that it helps the organizations to refrain from indulging in emergence
conflicts among the members of an organization and strives to develop an environment,
which shows efficiency and buils a trust among the employees of the organization in
conducting the operations relating to the business (Cardon, 2014). The paper will strive to
analyse the significant topics relating to the ten week activities and a thorough discussion
relating to the communication among different cultures and the significance of it. It will also
strive to mention the use of these two topics, namely the communication among different
cultures and the stages of group development (Quintanilla & Wahl, 2018). This assignment
will emphasize on the significance of certain concepts such as a discussion on the listening
process, models of communication, curricular vitae and letters relating to employment, self-
reflective essay, references, significance of communication among different cultures,
approaches relating to public speaking, internal and external communication relating to an
organization, stages of group development and different kinds of the social styles of
communication.
Section 1:
In the first week, I have learnt about the models relating to communication, which
implies a schematic diagram presenting an exchange relating to inputs or the flow of
information. The significance of learning the different kinds of models relating to
communication lies in the development of an ability to identify the scope of a probable
development of a noise within the effective fluidity of idea or information. In the second

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week, I learnt the fact that listening implies a process, which aids to gather and achieve
information from a varied range of sources. The activity of this week developed a chance for
me to achieve an idea relating to the probable limitations of effective listening, which
includes overload, fast thinking, not entertaining, preoccupation, egocentrism, and
familiarity. The 3rd week had enabled me to learn about the employment letter, which is
regarded as a letter containing a statement of formal invitation to undertake a job in a
company. The activities relating to this week also made me learn about the curricula vitae
which is regarded as a written statement regarding the information relating to the candidate
who has applied for the job. The activity has enabled me to understand the method relating to
the preparation of my application along with detailed emphasis on connecting my experiences
and skills with the requirements of the employer.
In the fourth week, I have learnt that references implies the acknowledgement of the
works created by others and an extension of credit to them while incorporating ideas from
their works in our creations. This activity will have a remarkable effect in making me aware
of the conduction of the affairs in near future, which are unethical. In the fifth week, I have
learnt the fact that a self-reflective essay implies a reflection relating to an activity or event in
a written form. A self-reflective essay has an ample amount of importance in enabling me to
evaluate the weaknesses and the strengths in my personality and in a way will aid me to
improve my personality as well. The lessons learnt in the sixth week is of great significance
to me as it confers me with the knowledge regarding the public speaking, which implies a
factor of effective influence in the business communication relating to business in modern
day and is in connection with the communication addressing to the public. This will have a
significance upon future endeavours of my career and is a remarkable one as the activity has
enabled me to learn the varied expressions and the phrases, which are required by me in
portraying while addressing the public.

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In the seventh week, I learnt that communication amongst the individuals belonging
to different cultures, values of different societies and countries is regarded as the intercultural
communication (Dai & Chen, 2014). The communication within different cultures will be of
significant value for me in interacting and understanding with the people belonging to
different cultures and different countries. In the eighth week, I learnt the fact that internal
communication implies the form of communication, which occurs within an organizations
and external communication implies a form of communication taking place outside the
organizations. The internal communications includes letters, emails or the reports regarding
business while the external communications includes events effecting promotions and
activities relating to marketing. Thus, this activity will be of great importance to me as it
helps me to understand both the kinds of communication that needs to be applied in my
career. In the ninth week, I learnt that the group development implies a pivotal concept
relating to a team work, which is effective. The group development implies an activity which
engages a group of individuals. In my career, the skills relating to group development as a
remarkable importance in my career as it enables me to form a team, which have the ability to
get success while conducting their operations. In tenth week, I learnt the styles relating to the
socio communication that implies representation of the methods of social communication.
This activity is of significance to me as it will help me to understand the different styles
relating to communication like responsiveness, assertiveness, flexibility, expressive and
analytical. The understanding in connection to the aspects will enable me to implement the
same.
Section 2: Literature Review:
The intercultural communication implies one of the most significant concept relating
to the business communication of modern day. The rising effect of globalization in the
organizations of modern day, employees of diverse backgrounds, values of societies and

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cultures are employed. In the employing of the employees in an organization, the main
requirement for the business organizations in modern day is the skills and competence of the
employees and not their culture or nationality (Samovar et al., 2014). Therefore, the
employees in an organization are required to have representatives of different countries,
values of society and cultures.
The intercultural communication implies a study of communication among
individuals belonging to different social groups and cultures (Sorrells, 2015). Important
topics that needs to be examined in the intercultural communication includes creation of
cultural sensitivity, prior assessment of the meaning of the messages that will be received by
an individual, careful conveyance of such messages and selective transmission of such
messages (Liu, Volcic & Gallois, 2014).
The intercultural communication relating to an organization has been witnessed to
face considerable amount of problems in introducing the concept relating to the cultural
shock and the experience of the same (Neuliep, 2017). The employees belonging to other
cultures are more likely to be subjected to the effect of cultural shock in an ample amount as
compared to the ones belonging to the host nation (Piller, 2017). In such circumstances,
different activities engaging employees are found to be the most appropriate practice which
has the effect of cultural assimilation within the employees connected with an organization
(Baker, 2015).
Section 3:
I have the aspiration to become an operations manager of a global organization in the
near future. The competence of dealing with individuals is necessary for achieving the same.
The goal that I wish to achieve will require me to manage the employees successfully. The
global organisations provide for a representation to the individuals belonging to different

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cultures, which will make effective communication difficult for me to implement. The
activities will be helpful to me in a significant manner while assessing the methods that I can
implement in practical situations in communicating with the employees effectively. The
activity also enabled me to face negotiations that is a part of my operations. It helped me in
understanding the collectivist and individualistic theory and to communicate with the
individuals belonging to such society.
In my position as an operations manager, I would be required to manage a team of
individuals as a leader of the same. This will need a formation of group and team of
individuals. This assessment has enabled me to perform the same in an efficient manner
(Knight, Kennedy & McComb, 2016). This activity has helped me to exchange information
and understand the opportunities with the members in the procedure of establishing a goal,
which is mutually agreed.
Conclusion:
It can be concluded that, this assignment has analysed the lessons learnt in ten weeks
focussing on the listening process, models of communication, curricular vitae and
employment letters, self-reflective essays, references, intercultural communication and its
significance, approaches relating to public speaking, external and internal communication
relating to an organization, different styles of socio communication and stages of group
development. In addition to that, this assignment provided with an ample amount of
information relating to the intercultural communication and the stages relating to the model
of group development. Hence, it will enable me to understand the different topics that has
been included in my weekly lessons. Therefore, the paper is of utmost importance in the
expression of the skills and knowledge that have been gathered by me through these weekly
lessons.

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References:
Baker, W. (2015). Culture and identity through English as a lingua franca: Rethinking
concepts and goals in intercultural communication (Vol. 8). Walter de Gruyter GmbH
& Co KG.
Cardon, P. W. (2014). Business Communication: Developing Leaders for a Networked World
(3e). McGraw-Hill.
Dai, X., & Chen, G. M. (Eds.). (2014). Intercultural communication competence:
Conceptualization and its development in cultural contexts and interactions.
Cambridge Scholars Publishing.
Knight, A. P., Kennedy, D. M., & McComb, S. A. (2016). Using recurrence analysis to
examine group dynamics. Group Dynamics: Theory, Research, and Practice, 20(3),
223.
Liu, S., Volcic, Z., & Gallois, C. (2014). Introducing intercultural communication: Global
cultures and contexts. Sage.
Neuliep, J. W. (2017). Intercultural communication: A contextual approach. Sage
Publications.
Piller, I. (2017). Intercultural communication: A critical introduction. Edinburgh University
Press.
Quintanilla, K. M., & Wahl, S. T. (2018). Business and professional communication: keys for
workplace excellence. Sage Publications.
Samovar, L. A., Porter, R. E., McDaniel, E. R., & Roy, C. S. (2014). Intercultural
communication: A reader. Cengage Learning.

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Sorrells, K. (2015). Intercultural communication: Globalization and social justice. Sage
publications.