Effective Business Communication: Strategies for Mr. Fishy

BUSINESS COMMUNICATION

Contents
Introduction.................................................................................................................................................3
TASK 1..........................................................................................................................................................4
TASK 2..........................................................................................................................................................7
Literature Review....................................................................................................................................7
Conclusion.................................................................................................................................................10
References.................................................................................................................................................11

Introduction
Business operations depends on communication, effective communication between employees
helps business organizations in successful business operations. Any kind of conflict between the
employees of firm affects the business operations and performance of firm in the targeted
market. Mr. Fishy is a London based restaurant which deals in fish and chips. It has employees
of different countries, culture and age groups. People of different age groups and cultures have
different mindset, viewpoint and perception towards thongs which can create conflict between
the employees. Conflict between employees can affect the performance of business
organizations. Effective business communication helps in maintain the communication with the
employees as well as with the clients and customers. There can be different barriers and
challenges affecting the organizational communication. Mr. Fishy needs to develop efficient
strategies for eliminating these barriers of communication for effective communication practices.
Various communication techniques will help the owner of Mr. Fishy in maintain proper
communication between the employees and with the other clients and customers which will
benefit the restaurant.

TASK 1
Mr Fishy deals in fishes and chips with almost 20 staff members of different cultures and age
groups. Recently there are some issues in the surrounding area because of Brexit, which has
created tensions between the British and Non-British employees. Mr Fishy is facing some serious
issues in business operations due to the conflicts between the employees as all the employees of
different age group and their objectives and goals are different. Effective communication is the
key of successful business operations for every firm. Communication can be of various types
including verbal communication, Non-verbal communication, and online communication, visual
communication, and written communication, formal and informal communication. Conflicts
between the employees can be created due to the unavailability of effective business
communication. Effective business communication faces various challenges and barriers in
organizations like Mr Fishy which involves the followings:
Linguistic Barriers: Language is the most important component of communication and it is the
main barrier to effective communication as every region has different language. So
communicating the employees of other organizations is difficult due to linguistic reasons and an