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Effective Business Communication in Workplace

   

Added on  2020-05-16

22 Pages2688 Words68 Views
Running Head: COMMUNICATION 1Effective Business Communication Student’s NameInstitutional AffiliationDate of Submission

COMMUNICATION 2Table of ContentsList of Tables...............................................................................................................................................3Introduction.................................................................................................................................................5Aims and Objectives....................................................................................................................................6Scope...........................................................................................................................................................6Literature Review........................................................................................................................................6Methods of Research.................................................................................................................................10a)Quantitative Aspect.......................................................................................................................10b)Qualitative Aspect.........................................................................................................................10Results.......................................................................................................................................................11Discussion and Analysis............................................................................................................................12Conclusion.................................................................................................................................................13Recommendations.....................................................................................................................................13Reference...................................................................................................................................................15Appendices................................................................................................................................................17Figure 1: Management versus employee relationship graph.................................................................17Figure 2: Graph on Job motivation........................................................................................................17Figure 3: Job Satisfaction graph.............................................................................................................18Figure 4: Welfare Incentives..................................................................................................................18Figure 5: Work Environment..................................................................................................................19

COMMUNICATION 3List of Tables1.Respondent’s Demographic ProfileCharacteristics FrequencyPercentageGenderMale 5050Female 5050Total100100Age19-29 years456030-39 years352040-49years510Above 50 years510Total:90100Education LevelUp to Form 5510A Level2525Associated Certificate/ higher diploma3535Degree2020Masters510Total 90100Marital StatusSingle 3030Married 5060Divorced 78Widowed32Total90100Seniority< 1year20201-3 years40404-6years25257-9years310>10years25Total901002.Management-Employee RelationshipFrequencyPercentagesVery Satisfied 910Satisfied55

COMMUNICATION 4Neutral2225Dissatisfied3640Very dissatisfied18203.Job MotivationFrequencyPercentagesVery Satisfied 55Satisfied1820Neutral1315Dissatisfied3235Very dissatisfied22254.Job SatisfactionFrequencyPercentagesVery Satisfied 55Satisfied2325Neutral4145Dissatisfied810Very dissatisfied13155.Welfare IncentivesFrequencyPercentagesVery Satisfied 910Satisfied1820Neutral2730Dissatisfied3640Very dissatisfied006.Work EnvironmentFrequencyPercentagesVery Satisfied 55Satisfied2730Neutral4550Dissatisfied23Very dissatisfied1112

COMMUNICATION 5IntroductionPeople always interact in groups or networks that carry rules, expectations, norms and ideals.Such forms of interaction are known as regulative practices. These regulative practices are basedon ethical beliefs and values towards authority and status. On the other hand, all the mentionedregulative practices are characteristics of ‘culture’ as a concept (Agatha, 2010). Socialinteractions are constructed within cultural groups. These cultural groups then identify a teamglobally and socially. It is thus, evident that a government or business organization’s culture willmost probably determine social interaction within the environment of the organization. On thesame note, organizational culture manifests in factors such as mission and objectives, externalpatterns, organizational hierarchy, and conflict management. In some other way, the publicimage of an organization determines the apparent cultural values. Such can be achieved viaecological initiatives and community oriented projects under Corporate Social Responsibility(Agatha, 2010). Several organizations and societies are currently made of communicative processes that wouldensure that membersachieve the outlined objectives. In simpler terms, the sole process oforganizing is termed as communication (Tamang, 2013). This activity will discuss organizationalcommunication through aspects of messages, symbols, interactions, media, relationships,persuasive campaigns, networks, and broader discourses in an organization. In this case, we shalluse the case study of ABC Corporation to discuss the mentioned aspects. In this case, we aregoing to use the term “organizational communication” to include ABC’s public relations, affairs,investors, communication within the labor market, environmental communication, corporateadvertising, and internal communication. Our study will also look into communication betweenworkers and department managers (Laihonen, Lönnqvist, & Metsälä, 2015).

COMMUNICATION 6Aims and ObjectivesIn the introductory chapter, it is clear that this report will: -Discuss organizational communication through aspects of messages, symbols,interactions, media, relationships, persuasive campaigns, networks, and broaderdiscourses. -Use the case study of ABC Corporation to discuss the mentioned aspects in a broaderspectrum. In this case, “organizational communication” is used to include ABC’s publicrelations, affairs, investors, communication within the labor market, environmentalcommunication, corporate advertising, and internal communication. -Look into communication between workers and department managers. ScopeThis report will begin by identifying and discussing the subject matter. Analysis of the problemwill then follow, including ways of conflict management and employee view on organizationalinteraction. Possible solutions towards the identified problems will be searched. Basically, thisactivity will focus on internal communication within ABC Corporation. Our obtained results areparallel to those obtained from other sources of literature applied in this case. Our findingsportray the extent by which formal leadership is vital for stability and control. The figure below shows the activity’s route map

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