Effective Business Communications - Assignment

Running head: EFFECTIVE BUSINESS COMMUNICATIONS
EFFECTIVE BUSINESS COMMUNICATIONS
Name of the Student:
Name of the University:
Author note:

1EFFECTIVE BUSINESS COMMUNICATIONS
The paper will focus on a self-reflection study of my inter-personal communication skills
and competence, which is based on the information I have obtained from the mentioned five
diagnostic tools and further, will cast light on the two primary dilemmas, which have been
identified from the evaluation results of the mentioned five diagnostic tools. These five
diagnostic tools have effectively assessed the way I establish a communiqué ground during any
communication with my friends, acquaintances as well as strangers. Furthermore, the essay
comprises of a comprehensive literature review, which concentrates on the fundamental concepts
as well as theoretical aspects associated with the identified communication issues and provides
with an understanding of the significance of these areas of communication. In addition this, the
essay will also highlight my personal experiences where I have faced certain complexities. This
paper with a precise focus on the reflection, have facilitated me to achieve a greater
understanding of my actions during any communication process and would aid me to utilize
these in order to handle any further communicative challenges or dilemmas. Furthermore, these
actions have been reflected in a properly structured action plan following the discourse on
literature review along with a Gantt chart.
I have utilized five essential diagnostic tools of varied types, which reflect different
scales in order to assess the level and characteristics of my communication at diverse
interpersonal communication circumstances. The first tool known as the Self-Perceived
Communication Competence Scale (SPCCS) has been used which assists to attain knowledge
and information related to the way individuals comprehend their level of competence when they
establish various communication contexts associated with diverse types of receivers or listeners
(McCroskey & McCroskey, 1988). It further facilitates the communicator to define their
communication skills and abilities. The second tool, which is the Nonverbal Immediacy Scale-

2EFFECTIVE BUSINESS COMMUNICATIONS
Self Report (NIS-S),has also been used in order to provide explanations of the behaviours
generated while interacting with others in a communication process. This tool significantly
identifies the disparities in self-reports between females and males. The test comprises of twenty-
six behaviours that an individual needs to rate on the way one must exhibit them (Richmond,
McCroskey & Johnson, 2003). The third tool, which has been used, is the Personal Report of
Intercultural Communication Apprehension (PRICA) measures the way to concentrate on the
communication apprehension and anxiety in the intercultural circumstances (such as dyadic,
small group, gathering or public speaking). However, this tool has been assumed to provide
improved efficiency than the PRCA24 for these specific communication situations. However,
this tool is significantly associated with the PRCA24, which suggests that cross-cultural
communication nervousness or hesitation is regarded as a sub-category of general
communication anxiety and apprehension (Neuliep & McCroskey,1997). The fourth tool called
the Talkaholic scale is used which aims to measure a compulsive or compelling communication
whereby certain people are given motivation to speak whereby speakers or communicators are
identified as immensely vocal individuals and have great complexities or low level yearning of
keeping silent in the presence of other individuals (McCroskey & Richmond,1993). Lastly, the
diagnostic tool, which has been utilized to comprehend the nature of my communication, is the
instrument known as tolerance for disagreement (Teven, McCroskey & Richmond, 1998). This
tool has been designed in order to evaluate the extent to which an individual possess the level of
tolerance towards other individuals during a dispute or situation of disagreements in contrast to
the ideologies the individuals have towards a particular matter (McCroskey& Richmond, 1995).
The results generated from all the questionnaires of the tools have offered detailed
accurateness and correctness and have further aided me to identify the techniques and skills I

3EFFECTIVE BUSINESS COMMUNICATIONS
implement along with the degree of inclination has been revealed from the inclinations of mine.
The results derived from Self-Perceived Communication Competence Scale (SPCC) have
explicitly revealed that while conversing with friends I obtained a score of 95 whereby, it reveals
that I possess a great degree of ease and comfort conversing with friends whether in a large
gathering of friends, one to one or private conversation with a companion or making a
presentation or a subject matter within a association of friends or generally develop a
conversation among a few selected friends and within a ‘dyadic’ communication. However, in
interactive sessions comprising a number of people(public)I have scored 58.3 and revealed that
my communicative competences become unable to produce efficiency as much it has been
demonstrated with my friends or close ones. On the other hand, though I reflect improved level
of buoyancy and inclination to put my word in any large gathering with my friends, I find it
immensely hesitant to show my interests and knowledge to my acquaintances. My result in the
conversation with my acquaintances have shown immensely low score of 46.25 which has drawn
my concern and have come into my realization that I need to put my efforts to bring
improvements in this particular area. A score of below 62 SPCC is extremely concerning as this
type of hesitation or indecisive characteristic will lead me to undergo greater level of
complexities and threats in my professional domain. I must develop my learning skills while
conversing with an acquaintance of my professional domain and gather comprehensive
awareness of business etiquettes.
The evaluation of my communicative skills in the second tool of Nonverbal Immediacy
Scale Self Report (NIS-S) has measured my behavioural postures and while developing an
interpersonal communication has revealed a score of 81 regarded as ‘Low’ which considered as
lower in comparison to other males. My lower level of non-verbal communication has often