EFFECTIVE COMMUNICATION AND CONFIDENTIALITY

EFFECTIVE COMMUNICATION AND CONFIDENTIALITY
Fatima
kauser
610137
RATUL
Audery .Mayo
Fatima kauser 610137
Effective communication
and confidentiality

EFFECTIVE COMMUNICATION AND CONFIDENTIALITY1
This piece of writing pursues to evaluate the communication strategies that are used in health
care and social care environments to overcome the barriers to effective communication and
interpersonal interactions. In this written account I will also be highlighting the importance of
confidentiality in clinical practices (Mendelson and Rees 2014). Health care and social care
are the sectors, which are of primary importance in the societal structure. As a result, the
communication within this structure is of primary importance because of the inherent
importance of communication (Study.a 2019). Communication are crucial in developing the
structure of any institute as a result the confidentiality of the stakeholders are of greater
importance in this respect.
There are 3 types of communication such as verbal none verbal and written.These types of
communication are all effective in different ways. Verbal communication is the sharing of
information between individuals by using speech (BusinessDictionary.com, 2020). It is important
in health care sector to use verbal communication in order to inform the patient. As this can tell the
health care worker how they are feeling or what concerns they have by asking questions. Referring to
the case study Verbal communication is important as due to language barrier in order for her to
understand what is being said she will need to have an interpreter for her to understand the crucial
information which is being said to her .
There is also none verbal communication this is the process of sending and receiving messages
without using words , either spoken or written (ThoughtCo, 2020). None verbal communication is also
very important in communication for service user as it implies clues to help guide or instruct them.
Mrs. Kaur from the case study would experience having none verbal communication as due to
dementia and hard of hearing as this is a barrier itself as she would be able to communicate
effeixtively if she doesn’t understand what is being said . However by using none verbal
communication such as gestures pointing at cards or objects to demonstrate what she is saying will
help overcome the communication barrier and perform an better outstanding conversation between
her and the professional during the appointment .

EFFECTIVE COMMUNICATION AND CONFIDENTIALITY2
Written communication is the process of conveying a message through the written symbols (Business
Jargons, 2020). It is very good for long distance and respective standing orders, it gives the receiver
sufficient time to think, act and react. Also be used as a legal document. Mrs. Kaur will be using this
type of communication as she would have received a call or letter to tell her what time the
appointment is and what the appointment is about. This gives her information as it will make her
prepared when arriving to the appointment.
Communication cycle
In order to communicate, there is cycle which takes place in order for a conversation to take place.
There are 6 stages of the communication cycle. An idea accours – this is the first stage of the cycle
where the initial idea begins and you start to think how you are going to communicate your idea . This
leads onto the second stage of cycle which is message coded, this is the stage you begin to think on
how you are going convey the message by putting your thoughts into language or codes such as sign
language . Third cycle is message sent this is the point where the message is sent either in a form of
speaking, writing or other ways such as using braile or sign language. Message is then decoded. This
stage iis very important as in this stage the person needs to interpeate the message, this could affect
the communication cycle if not done accordingly as assumptions can be made. For example, in a
health care setting if the nurses give the wrong information to the doctors due to the lack of
understanding the doctor can put the patient’s life at risk by not having the right information from the
nurse. Lastly sixth cycle of the communication is when the message is understood and are able to
communicate effectively. ( I need to reference from my book !)
Disclosure protocol
Health sector is a primary institution of the society. As a result, the societal differences like
class, caste and gender barriers are the most important reducing factors in the cases of
carrying out effective communication. These factors of societal differences are joined by the