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Communicating in H&SC Organisations

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Added on  2020-06-04

Communicating in H&SC Organisations

   Added on 2020-06-04

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Communicating in H&SCOrganisations
Communicating in H&SC Organisations_1
Table of ContentsINTRODUCTION:..........................................................................................................................3Task 1.3 Defining interpersonal communication...................................................................3Task 2.1 How communication process is influenced by values and cultural factors ............52.3 Analyse effectiveness of organisational system and policies in promoting good practise incommunication.......................................................................................................................6Task 2.4 Identify ways of improving communication in HSC...............................................7Task 3.1 identify ICT packages used in HSC.........................................................................8Task 3.2 Benefits of using ICT in HSC..................................................................................8Task 3.3 Different acts of using ICT in HSC.......................................................................10CONCLUSION:.............................................................................................................................10REFERENCES:.............................................................................................................................12
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INTRODUCTION:Communication is very essential in health and social care. It helps in expressing ideasand thoughts. By this patient can easily communicate what they need. It fosters in buildingrelationship with care providers (Chatterjee and Noble, 2016). With this person overcome fromdisease more quickly. If proper needs are provided in specific time period then patient will getwell soon. By implementing ICT healthcare profession can be improved. The service quality canbe improved providing greater efficiency in care. This report will show how implementation ofICT will be beneficial in HSC. Also, what role does communication plays in HSC is discussed.Besides this, what policies are followed while using ICT in HSC. Task 1.3 Defining interpersonal communicationIn Health and social care sector communication is really important between serviceusers. Communications is process of messages, system of symbols and signs. Communicationscan be verbal it is mean face to face or telephonic, non verbal or written for example letter, emailor report. Interpersonal communication is between two or more people, service user, face to facethere’re sending and receiving messages. Measure the effectiveness of interpersonalcommunication through listening. Barriers in H&SC sector is very serious because it is bigproblem to provide a good service (Glasby and Dickinson, 2014) They are in different aspectand classification of physical, semantic and language, socio-psychological, organization andcross- cultural barriers. Common barriers to provide an ineffective communication is to use ajargon, cultural differences, cultural barriers, emotional, different language, time and distance,organisational barriers, gestures, concept of space.
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Different languages can create obstacles in the carer and service users,as can difficultly inhearing and visual disability. These languages, hearing and visual problem in health care is reallyimportant because if the patient has got an incorrect diagnosis result will be in impropertreatment. This can greatly harm the patients. The lack of trust of the patient to the medicalworker can also be a barrier to effective communication. Lastly, the lack of knowledge can alsoserve as another barrier to communications. (Moss, 2017).For inappropriate communication I would like to give some example, Scenario is: Ms Xattending in her local surgery for examination and she has been unwell lately. The receptionistasks loudly the reason for attending, other patient can hear she being asking. She explain toreception staff that she is slightly deaf. The receptions ask Ms X to use the computer screen inthe waiting area to indicate that she has arrived. Ms X explain to her that her English is limited
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