BUSN20017: Effective Business Communication

Added on -2020-02-18

| BUSN20017| 7 pages| 1390 words| 84 views

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Running head: EFFECTIVE COMMUNICATIONEffective CommunicationName of the student:Name of the University:Author Note:
1EFFECTIVE COMMUNICATIONTable of ContentsIntroduction......................................................................................................................................2Good practices.................................................................................................................................2Future strategies...............................................................................................................................2Conclusion and implications............................................................................................................3References........................................................................................................................................5
2EFFECTIVE COMMUNICATIONIntroductionAccording to the given case study, the multi-national company has been facing variouscommunication issues. Out of the major issues, two of the issues have been highlighted in thisassignment. The issue of cross-cultural communication and the discrepancy in the digital literacyare the two major issues being faced by the multi-national company. Communication has a keyrole to play in any business organization. However, due to the issue of communication, the clientdissatisfaction, as well as the employee dissatisfaction is caused. Good practicesThe good practices of the communication in the business organization highlights the useof the 7 C’s of communication. The 7 C’s of communications include being courteous andconsiderate while communicating (Halawah, 2015). Moreover, it is essential to maintain clarityand correctness of information, while communicating with each other (Townsend, DeMarie &Hendrickson, 2013). Another essential component of the 7 C’s of communication is theconciseness and concreteness of the communication and the information that is being exchanged(Leathers & Eaves, 2015). Moreover, the business organizations that ensure effectivecommunications, engage in the documentation of the communication with the clients (Hendersonet al., 2016). In order to ensure that the communication issues are mitigated, the best practicesare to be followed (Suter et al., 2009). Documentation of the communication with the client hasto be maintained so that none of the parties in the communication could deny the communicationwith each other. Future strategiesOne of the major issues that are faced by the business organization is the cross-culturalbarrier. Since the company has been operational in Australia, India, Oman, Vietnam as well as

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