SNPG902, Effective Management in Health Management

Added on -2020-02-18

| SNPG902| 12 pages| 2919 words| 35 views

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RUNNING HEAD: Effective Management in Health
Effective Management in Health
How patient experience can be used for enhancing patient
safety and satisfaction level
Effective Management in Health 1
Executive summary
Healthcare sector is an important part of the economy which ensures the quality of the health
of people. A major focus of people is on the quality of the services offered and safety in the
healthcare organizations. These factors can affect the satisfaction level of the individual in an
adverse manner. For enhancing the satisfaction level of the patients, healthcare organizations
need to analyze those factors which are affecting the satisfaction level and safety of the
patients contributing to a bad experience. This report has discussed the measures which can
be used for enhancing the experience gained by the patients.
Effective Management in Health 2
Table of Contents
Literature review........................................................................................................................3
Recommendations......................................................................................................................6
Conclusion................................................................................................................................10
References................................................................................................................................11
Effective Management in Health 3
Literature review
According to Mehta (2015), quality of the services offered in the Healthcare setting
determines the satisfaction level of the patients. Satisfaction level of the patients determines
the chances of success and growth of the healthcare setting. Healthcare organizations are
facing issues due to the change in the expectations of the patients, introduction of the
advanced technology and aging population. Healthcare organizations are focusing on
enhancing the quality of the services offered to the service users. Quality and safety have
become a prominent part of the life of every individual. It is difficult to define the term
quality in relation to the healthcare sector. Quality standards cannot be set in the healthcare
sector as the services are intangible. This aspect has affected the measurement process of the
quality of the healthcare service provided to the patient. Safety concerns are increasing
among the healthcare settings as it has been identified that there has been a rise in the number
of cases of infection due to the lack of proper safety or cleanliness in the premises of the
hospitals (Berkowitz, 2016).
Patient satisfaction level is the indicator of the quality of the services which are being offered
by the healthcare organization. Priority of the healthcare organization is on ensuring the good
health of the patients by providing safe and quality healthcare services to them. Healthcare
organizations can enhance the satisfaction level of the patients by identifying the factors
affecting the quality of health. Performance of the hospital can be measured on the basis of
the experience of the patients. Quality of the health care services and satisfaction level of
patients are positively related with each other. Hospitals are using various strategies and
techniques for the analysis of the safety, quality and satisfaction level of the patients. Lack of
proper staffing in the healthcare organization affects the satisfaction level of the patients (Al-
Abri & Al-Balushi, 2014).

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