SNPG902, Effective Management in Health Management
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Effective Management in Health (SNPG902)
Added on 2020-02-18
SNPG902, Effective Management in Health Management
Effective Management in Health (SNPG902)
Added on 2020-02-18
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RUNNING HEAD: Effective Management in Health Effective Management in Health How patient experience can be used for enhancing patient safety and satisfaction level
Effective Management in Health1 Executivesummary Healthcare sector is an important part of the economy which ensures the quality of the health of people. A major focus of people is on the quality of the services offered and safety in the healthcare organizations. These factors can affect the satisfaction level of the individual in an adverse manner. For enhancing the satisfaction level of the patients, healthcare organizations need to analyze those factors which are affecting the satisfaction level and safety of the patients contributing to a bad experience. This report has discussed the measures which can be used for enhancing the experience gained by the patients.
Effective Management in Health2 Table of Contents Literature review........................................................................................................................3 Recommendations......................................................................................................................6 Conclusion................................................................................................................................10 References................................................................................................................................11
Effective Management in Health3 Literature review According to Mehta (2015), quality of the services offered in the Healthcare setting determines the satisfaction level of the patients. Satisfaction level of the patients determines the chances of success and growth of the healthcare setting. Healthcare organizations are facing issues due to the change in the expectations of the patients, introduction of the advanced technology and aging population. Healthcare organizations are focusing on enhancing the quality of the services offered to the service users. Quality and safety have become a prominent part of the life of every individual. It is difficult to define the term quality in relation to the healthcare sector. Quality standards cannot be set in the healthcare sector as the services are intangible. This aspect has affected the measurement process of the quality of the healthcare service provided to the patient. Safety concerns are increasing among the healthcare settings as it has been identified that there has been a rise in the number of cases of infection due to the lack of proper safety or cleanliness in the premises of the hospitals (Berkowitz, 2016). Patient satisfaction level is the indicator of the quality of the services which are being offered by the healthcare organization. Priority of the healthcare organization is on ensuring the good health of the patients by providing safe and quality healthcare services to them. Healthcare organizations can enhance the satisfaction level of the patients by identifying the factors affecting the quality of health. Performance of the hospital can be measured on the basis of the experience of the patients. Quality of the health care services and satisfaction level of patients are positively related with each other. Hospitals are using various strategies and techniques for the analysis of the safety, quality and satisfaction level of the patients. Lack of proper staffing in the healthcare organization affects the satisfaction level of the patients (Al- Abri & Al-Balushi, 2014).
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