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Effective Organisations And The Consultancy Process

   

Added on  2020-10-22

14 Pages4549 Words337 Views
Effective Organisations And TheConsultancy Process
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TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
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INTRODUCTIONEffective organisations and the consultancy process aim at improving management andadministrations to achieve determined objectives. Moreover, consulting is this process ofresolving problems within an organisation with the help of techniques like communication,planning, decision making and systematic organising. This report will derive improvedeffectiveness of Vodafone organisation with the help of total quality management. TQM is asystematic approach which is used to benefit organisation. In addition to this, analysis of Porter 5forces on O2, Vodaf, Lebara, EE, Three, Gifgaf and Tesco will be done to derive theeffectiveness entities in market. This report will identify benefits and importance of total qualitymanagement which is used to improve effectiveness of Vodafone.MAIN BODYTotal Quality Management is an approach which derives long-term success ofmanagement which is managed by satisfaction of customers. In this process of management, allthe people working in firm are involved in improving quality of products, services and culture ofan organisation. Effectiveness of total quality management is related with four principles, that iscontinuous improvement, consumer's satisfaction, factual study and respect for the stakeholders.In this modern world, competition is increasing and also customers demand is increasing for wellqualified products and services (Sallis, 2014). In reference to demand, TQM focuses onsatisfying customers by improving efficiency of Vodafone. This management process is anapproach in business which helps in improving efficiency of organisation. It helps in improvingof performance level, leadership, business goals, control process, designing and execution of anorganisation. In addition, it is used as a tool for managing quality of telecommunication serviceswhich are provided to customers by Vodafone. Moreover, TQM helps in evaluation of services and results to manage incline inperformance level. It is important for the firm to implement the use of total quality managementmodel in an organisation (Ross, 2017). Vodafone is one of the best growing mobile networkwhich is headquartered in UK. The firm is focused on improving services by consideringchanging needs and requirements of customers across the globe. Various services that Vodafoneare fixed line voice, fixed line voice calls, DSL router, etc. However, all these services areimproved according to the needs of service users with the help of total quality management1
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process (Goetsch and Davis, 2014). Improvement in this services also helped organisation inlaunching extra activities like network technologies and healthcare communications. Vodafonecompany is known widely in market because of its qualified services. Benefits of TQM in Vodafone:Total quality management is a useful quality management model that helps Vodafone inimproving its services according to dynamic market trends. This potential benefits of TQM arenumerous that helps in controlling production and services of organisation (Oakland, 2014).Further, it helps in managing cost effectiveness and change management in mobile networkservices of Vodafone. Total quality management assist in controlling manufacturing cost ofproducts and services which results higher efficiency level in market. In addition to this, it helpsin quality improvement and also assist in increasing production ratio. This makes services ofbusiness more effective and thus, helps the firm in attracting more customers towards theorganisation. Further, with the help of TQM, Vodafone is achieving progress globally (Khanam,Siddiqui and Talib, 2016). Moreover, customers are using internet facilities like playing games,learning different courses and they sell different goods through online websites. Vodafoneprovides high speed internet facilities to customer’s which helps them in using internet system.Wisely. In addition, TQM approach helps Vodafone in achieving high customer's loyalty andtrust over brand. There is a comprehensive use of total quality management that attracts morecustomer's in market by providing quality products and services to them. However, modern era has increased the use of mobile and internet services across theglobe. In accordance with this, people are getting addicted to cell phones, laptops and totelecommunication services. Hence, this organisation impacts on most of the people to useVodafone services. Compared to other companies, Vodafone offers wide range of services andhas outlets cross 70 countries. Apart from this, total quality management helps in managingcomplaints of customers within time constraints which assist the firm in deriving need of changein existing network services and plans (Kiran, 2016). This also involves improvement ofcompany's cost efficiency. In implementing TQM, Vodafone has faced many difficulties intheir company. Managing all the services in consistent manner is not easy and for this purposeTQM is supportive and effective to provide services in efficient way. 2
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