Effective Teamwork: Improving Communication Skills

This report discusses the significance of communication in teamwork and provides suggestions to improve communication skills. It explores different models of communication and highlights the importance of conciseness, straight talking, control on emotions, and clear basics in effective communication. The report also addresses poor communication at the workplace and offers recommendations to overcome communication barriers. It concludes by emphasizing the need for active listening, specificity, thoughtful speech, equality, positive attitude, and teamwork in achieving organizational goals.

Effective team work

Table of Contents
Introduction .....................................................................................................................................3
Communication ...........................................................................................................................3
Models of communication ..........................................................................................................4
Communication skills .................................................................................................................5
Poor communication at workplace and suggestion to improve it................................................5
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

Introduction
Communication plays a critical role in the day to day life (Back and et.al 2020). With the
help of communication people can easily exchange their ideas, views, thoughts, opinions and
suggestions. This report focuses on the communication. In this report various types of
communication are mentioned. Besides this, models of communication are also elaborating here.
Essential communication skills are defined in this report. Poor communication is described in
this report along with this various suggestion have been jotted here to improve the poor
communication.
Communication
Communication refers to the art of delivering view, opinions and thoughts of one person
to another person. Communication is essential to share the ideas, thoughts and suggestion. With
the help of effective communication speaker may deliver their opinion to other Listener and a
group of people. If the person is able to share their view effectively then listeners also shoe their
opinions. Due to communication anyone can know the importance of words and texts and there
words affect others. Communication is also categories in different forms, through which they can
share their opinions.
Verbal communication.
Verbal communication mat take place by interacting face to face. It can be held by
telephone, zoom and Skype. Some verbal communication is formal and some are informal. Some
in formal verbal communication take place in the form of charting at coffee with friends and
family on the flip side formal verbal communication refers to those which held in the form of
office meeting. Where the manger shares the business strategies to its colleagues.
Non- verbal communication
This communication focuses on the movement if body then the words which the person or
individual expresses. So this non-verbal communication includes gesture of body, facial
expressions, hand movement, eye contact, touch act. This communication very essential on a
serious talk where listener has to give attention to facial expressions and words.
Written communication
Written communication generally take place in the form of e-mail, memo and a report. But for
written communication, speaker must have command on vocabulary and words. Wrong
implementation of words may lead to confusion and embarrassment to reader (Back and

et.al2019). So speaker must avoid poorly communicated sentences and errors to express their
thoughts more precisely.
Models of communication
Popularly there are three types of models which is being used by the sender and
communicators to express their views effectively.
Linear model
This model is being propounded by Shannon &Weaver in the year 1948. As per this
model communication is a linear procedure. This model states that how a sender sends and
transits the message to the receiver. Basically the sender it the end source of message. Message
can include sounds, words, and different communication interaction. Then the message may get
transmitted in a pathway. Communication process may face some hurdles in the procedure of
transition. This one of the fair and simple model in which the sender simply passes the message
to the recover in an appropriate manner so that receiver may understand the thoughts and
opinions. This model uses some assumption that communication take place through one way
only. Any persons can be a sender or receiver, they can’t perform both the roles at a time.
International model
This model plays a critical role in the dynamics world. As the name suggests this model
follows two channels of communication. As per this, receiver must give feedback to the sender
so that they may do some changes which improves the entire communication (Yildiz, 2017).
Feedback can be in the form of verbal and non-verbal communication. But the most important
thing is that feedback shows the comprehension. Apart from this, it helps the sender to know that
receiver get the information on not and do the receiver understand the message or not. This
model focuses on the field of experience about the environment, culture and experience which
helps the sender to improve the way of communication. Therefore, this model is more dynamic
than the linear model.
Transactional model
This model is one of the most dynamic model of communication. The most notable
feature if this model is that it shows the move from referring the people to sender and receiver by
referring them as communicator. As per this model communication can be achieved when both
the sender and receiver take part in the conversation. It is like the linear model in which meaning
is being transferred from one person to another. Along with this, transactional model also

consider feedback because it helps the sender to know whether their message get delivered to the
recover or not. This model believes that communication must include and share some degree of
culture, language and environment. According to, this model communication can only become
effective when the meaning of message can be understanding by the receiver in the same way
which the sender wants.
Communication skills
Conciseness
This is one of the important skill that the message should be concise and clear. So that
receiver may understand the meaning.
Straight talking
Sender directly come to the point and the message which they want to deliver. So
it will be convenient for the receiver to grab the meaning without wasting much time.
Control on emotions
This thing has to consider by the sender that they must have control on their emotion
(Beesley, 2018). Excess expression of emotions may bring embarrassment to the receiver or it
may possible that the sender gets distract from the actual message which they want to deliver.
Basics should be clear
Before starting the communication, sender must know the basics in which they are going
to talk about so that it will become easy and convenient for the sender to deliver the message,
and they may include all the points which they want to convey and nothing can be missed. Apart
from this, if the sender is fully prepared they may easily answer the questions and queries raised
by the audience or receiver.
Poor communication at workplace and suggestion to improve it.
One-way communication:
In my organization which is Tesco, it is observed that there is one-way communication.
Flow of communication is not proper (6 Signs of Poor Communication Skills and How to
Improve Them., 2021). Mainly communication flows from upward to downward only.
Employees are not able to give their feedbacks because they are not asked. This same has
happened in meetings also. In the meeting only manager speaks not giving opportunity to the
subordinate to share their views. On way communication is the communication barrier. It is said
that communication involves two parties so participation of both parties are must.

'You' directives:
In my organization major communication held in 'you' directive only. Here managers address
employees in you only. This shows that superiors are not having effective communication skills.
Using 'you' in every sentence can demotivate employees. 'You' can be used but it should be
supported with the word which are polite to speak. It can be look normal of using 'you' every
time but it is not good for long run. If company want to survive for long run than collaboration
between employees are essential.
Getting personal:
This is the sign of poor communication that focus more on people and not on problems. If focus
will be there on people than it will definitely get personal and problems will also not get solved.
Superiors of Tesco often calls their employees lazy when they do not complete work on time.
Superiors should understand the reason of not completing work on time rather than calling them
lazy person (Lacerenza and et.al., 2018). As this can demotivate workforce and which will
reduce their productivity. Instead, superiors should focus on problems.
Aggressiveness:
Some employees are there in the organization who gets aggressive on small issues. It can lead to
poor communication as when the person is aggressive he or she will not listen to anyone and
feels that everyone is wrong. Aggression will not allow their mind to think about problem. They
are angry without any reason. Here employees should make sure that they are balancing their
personal and professional life effectively.
Negatives only:
There is workforce who does not appreciate ideas given by other and all time think negative
only. It leads to poor communication because it can hurt sentiments of that person who has
brought ideas (Symon, 2018). Every time saying no to everything is not good and can lead to
communication barrier. If ideas will be appreciated by the company, then it will contribute in the
success of the company.
Suggestions to improve poor communication:
Listen carefully:
Communication will be effective only if both parties are listening to each other. Person
should listen rather than pretending of listening. If receiver is not understanding anything than

that should be clarified at that moment only in order to avoid misunderstanding. Receiver should
avoid observing things around his or her if sender is speaking.
Be specific:
Sender should be brief and specific because giving unnecessary information can confuse the
receiver. Employees of the company when communicating through email should make sure that
they are reading mail carefully before replying it. Person should not be in hurry to reply as
message should be interpreted correctly.
Think before speak:
Superiors should not speak what comes in their mind. They should think twice before speaking.
As if they had said something wrong then it can hurt someone's feelings. This is the sign of good
communication. This will also helpful in reducing aggression. If person will think before
speaking, then he or she will not hurt other person's sentiments.
Equality:
Company should treat every employee equal. Employees should not be discriminated on the
basis of age, gender etc. if discrimination prevails in the organization then that particular
organization will not grow (Chopade and et.al., 2018). It will also demotivate employees and
further reducing their productivity.
Maintaining positive attitude:
Managers of Tesco should always communicate with smile (Tiwary and et.al., 2019). They
should possess positive attitude. Through positive attitude all problems will be solved and no
conflicts will prevail. Negative attitude will not help in motivating employees.
Check out who you are talking:
Sometimes employees can use informal words to communicate but it depends on whom they are
communicating with. But when subordinates are addressing their superiors then they cannot use
informal words with them. Effective communication will happen only if person will take care of
words according to whom they are addressing.
Teamwork:
Team leader should collaborate with team members. Helping them by providing direction and
guiding them for carrying their job effectively. Cooperation and coordination plays vital role. If
the team members do not collaborate with each other than objectives of company will not
achieve. When strong relations are built at the workplace then together goals can be achieved

effectively. Company should provide training to their employees so that they can perform their
job effectively and efficiently. Training will build skills and enhance knowledge. Training can
also be given to team leaders regarding how to handle team because if team leader is effective
them they will give proper direction to the entire team.
Making smart decisions:
Company should make smart decisions. They should train their employees in such a manner that
despite doing hard work they do smart work (Gamil and Rahman, 2017). Tesco should also
involve their employees in the decision-making so that they get innovative ideas which help
company in getting success.
CONCLUSION
Through this report it can be concluded that communication plays vital role. Effective
communication will help company in achieving goals. Report has evaluated models of
communication and communication skills which are discussed. Communication skills include,
that person should listen carefully to other person who are speaking. Report has also discussed
poor communication which prevail in Tesco. Negative thinking can hurt company's growth. So
employees of company should always think positive. Positive attitude can help company to solve
big problems as well. In the end of the report suggestions are given to improve communication.
Employees in the organization should listen carefully to others. Company should also take care
that equality is maintained in the organization.

REFERENCES
Books and journal
Back and et.al 2020. Communication skills in the age of COVID-19.
Back and et.al2019. Training clinicians with communication skills needed to match medical
treatments to patient values. Journal of the American Geriatrics Society.67(S2).
pp.S435-S441.
Beesley, P., 2018. Developing your communication skills in social work (p. 190). Los Angeles:
SAGE.
Chopade, P. and et.al., 2018, July. Framework for effective teamwork assessment in
collaborative learning and problem solving. In in 19th International Conference on
Artificial Intelligence in Education (AIED), LAS, The Festival of learning, ARL
workshop “Assessment and Intervention during Team Tutoring” AIED-2018 (Vol.
2153, pp. 48-59).
Gamil, Y. and Rahman, I.A., 2017. Identification of causes and effects of poor communication in
construction industry: A theoretical review. Emerging Science Journal. 1(4). pp.239-
247.
Lacerenza, C.N. and et.al., 2018. Team development interventions: Evidence-based approaches
for improving teamwork. American Psychologist. 73(4). p.517.
Payton, J., 2018. Improving communication skills within the nephrology unit. Nephrology
Nursing Journal. 45(3).pp.269-272.
Symon, A., 2018. The dangerously high cost of poor communication. British Journal of
Midwifery. 26(6). pp.414-415.
Tiwary, A. and et.al., 2019. Poor communication by health care professionals may lead to life-
threatening complications: examples from two case reports. Wellcome open research, 4.
Yildiz, A.K., 2017. Effective communication skills to manage the library: relations between
managers and librarians. Qualitative and Quantitative Methods in Libraries.1(2).pp.141-
153.
Online
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