This article explores the concept of effective workplace culture and its impact on healthcare organizations. It discusses the enabling factors, essential attributes, and consequences of a positive workplace culture. The article also provides recommendations for improving workplace culture in healthcare settings.
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EFFECTIVE WORKPLACE CULTURE2 Workplace culture The caring culture in the environment revealed the health care approach that the health care organization implements. The health care facilities and the major care provided in the hospital revealed the working culture of the organization. Culture of the healthcare unit largely influences the services of an organization in delivering care with effective clinical services and person centered approach. There are several improvements that an organization needs to focus while emphasizing person centered care and compassionate. Effective workplace culture framework Effective workplace culture framework consists of enabling factors, essential attributes and consequences of the themes (Manley, Sanders, Cardiff & Webster, 2011). The three themes are mentioned along with the three components of workplace culture. Themes 1 Health care approach The enabling factors focused for health care approach engage with commendable health care service. The health care service largely focused on the person centered approach which analysis the patient’s condition individually with extra efforts and good practices for care. Health care approach enables several factors that consists of considering individuals as the core person to take care at a given point of time. Enabling factor 1: Individual: Person centered approach Skilled practices based on health care service Clarified role of the staff. Enabling factor 2: Organizational The organizationalobjectiveconcentrateon transparenthealthcare approachand deliver effective solutions.
EFFECTIVE WORKPLACE CULTURE3 Organizational practices. Support from several departments for delivering care and person centered approach. Community health care approach will be focused in terms of professional health services that the organization provides (Cardiff, 2014). Essential attributes Essential attributes for health care approach include: Person centered care Learning attributes Leadership role played by the organization Evidence based approach Open communication with patients and family Safety Team development approach The conventional services in terms of medicines and complementary services that the health care unit provides is largely effective in terms of other complementary services such as homeopathy, traditional healing, etc. These are integrative services that are complimentary to the coordinated services that are given for maximum benefit of the patient (Pilav &Jatić, 2017). Person centered approach is largely considered with critical information and it matters while reliable information is provided to patient with the health issues that individuals face. Consequences Consequences of health care approach lead to: Person centered approach. Staff empowerment
EFFECTIVE WORKPLACE CULTURE4 Human resource development Knowledge management The consequences of health care approach are positive while considering the health services that the organization provides to the patient. Te professional health services help to concentrate on the total burden that the organization takes for patient care. Clinical iceberg is created with undetected disease and treating the disease with effective tools and techniques. 2 Stability among services Enabling factors Efficient services are provided by the organization Comfortable environment for the patients Effective and efficient services lead to an environment of the organization that is acceptable by the organization. These services tend to focus comfortable environment for patient care. Person centered approach is observed in the organization in terms of efficient care. There are several solutions that an organization needs to consider in terms of providing effective solutions for the problem. The basic services that the health care unit provides is to focus on primary and secondary services effectively. Person centered approach is highly concentrating on the health service (Dawson & Andriopoulos, 2014). Quality of services that the organization provides is increasing the effects of services. Predominant part of the unit is to concentrate on quality of the products and basic services that are comfortable for patients. The desire of complete and universal services make an organization fulfill the subjective nature of health care services. There are other services that improve the quality of life for the patients. The perspective of considering the health care services is not a single specifications but there are customer expectations in the organization culture. Excellence, conformance, fitness, consistent, latest specifications and delightful customer care services are largely considerable. Health care service quality lead to a distinct service that touches the life of patients. Essential attributes
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EFFECTIVE WORKPLACE CULTURE5 The essential attributes that the health care service concentrate on is largely depended on the enabling factor of stability among services. Leadership Staff Management The essential attributes for stability among services include leadership in the health care center. With the essence of leadership role the organization plays, competitive and complementary services are provided. Leadership has a significant role in gaining competitive advantage and thereby it assists in several variables that ensure positive company image. Leadership is not only focused with the organizational objective. Thereby, the leadership role is played by all the departments. Thereby improving quality of the services with the help leadership is a easy gain and works towards competitive advantage position that the organization needs. The structure and the processes that the organization considers are mainly included for better opportunities and building the strength of the company. Distinct health care services should be managed effectively (Manley, Crisp & Moss, 2011). Managing the core areas and considering effective quantitative measures is important for the organization to gain information as per the quality standards of the business. Consequences The consequences of stability among services gain positive image of the health care unit. There are several units that ensure that the stability of services are not only person centered care approach but even considers the effective growth of the health care unit (Van Berkel, 2013). These services tend to provide professional services and quality standards are thereby maintained by the organization. The health care services are different with the quality control measures that engage in comfortable environment for patients. With several provisions on the stability of the services being focused in the health care sector, the health care unit has client acceptance services and the patient gives positive feedback.
EFFECTIVE WORKPLACE CULTURE6 Patient feel comfortable at the time when these services are taken care of (Titchen & McCormack, 2010). Managing the quality of service, resources are used efficiently and the desired outcomes are appreciated by clients, stakeholders and public. patient feel satisfied with the quality standards that are maintained by the organization. There is a particular system that the organization follows which the other organizations follow. This is the major focus that the organization provides to the patients with management quality, professional and client consideration. 3 Positive and hygienic environment Enabling factors The enabling factors consider in the health care unit are the benefits that the organization provides to the patient in the form of positive and hygienic environment. The enablers are: Hygienic services Positive environment Environmental benefits The health care services provided by the organization largely consider the other benefits in the form of service such as hygienic environment and environmental benefits. Due to these factors, the health care unit culture is positive. The major feedback that the patient provide is always positive as these are the basic services that the patient do not mention but certainly consider in terms of basic environmental benefits. The health care unit has a positive impact on patients while recovering from the disease and treating the patient with confident. The serious health issues that the organization faces are moreover important to consider but the hygiene factor is the quality care approach for the organization. mental strength and emotional attributes are linked with environmental benefits that the patient gets while engaging in positive and hygienic environment. These are the essentials that patient needs while recovering from a disease and even benefits with the green environment around the hospital. Pollution free environment is provided by health care unit which ensures that the person centered approach is largely considered while concentrating on several issues that the patient may face. Essential attributes
EFFECTIVE WORKPLACE CULTURE7 The essential attributes that the health care unit need to focus are; Pollution free Positive environment Hygiene facilities These are the essential attributes that engage within in terms of providing hygienic environment to patients (Jenkins, Kerber & Woith, 2013). Quality care services and positive attributes are ensured with essential attributes that the organization needs to take care of. Pollution free environment will lead to recover the disease of patient as soon as. The hygiene services will provide realistic goals to overcome the disease and spread quality measures. There is proper care that the organization takes as the infection of one should be controlled with hygiene environment. Consequences There are several consequences of positive and hygienic environment. These hygienic factors lead to a speedy recovery for patients. Patient then feels confident and comfortable in the hospital for treatment purpose. Environmental basics will help to improve the serious issues such as pollution. Hygiene helps in improving the strength and health of the patient. Due to these efforts that the organization takes, positive feedback is provided by patients and organization (Nightingale,2018). Better welfare activities tend to consider hygienic condition of the hospital while improving every now and then staff training and improvement programs on hygiene and how to build positive environment. Patients feel satisfied with positive and hygienic environment. Recommendations for improvements There are several recommendations for the organization while building a company culture and focusing on environmental benefits. Smart personnel management
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EFFECTIVE WORKPLACE CULTURE8 The health care unit needs a smart personnel management workforce. This will indicate the quality of services and function into skilled healthcare professionals that fit very well for the hospital services (Shahzad, 2012). There is no surprise that the tech solutions would be improved with these services while it ensures investments and management. Effective hospital services and staff management will be organized while focusing on smart personnel. There are tech solutions that will help to reduce cost, reduce the need of recruitment and enable staff rotation. The care delivery chain will tend to examine the level of employee satisfaction and drives nurses to consider patient management tasks (Battilana, 2010). Person centered approach Person centered approach will help in improving patient care on personal basis. The sole service that the organization should provide should engage in good clinical care with kindness and compassion. The organization should aspire the level of quality standard with person centered care (Crisp, 2013). This will tend to bring the level of acceptance of organization to engage in new practices and activities. This approach will tend to establish building relationship with patient and gaining confidence of speedy recovery. Culture empowerment is possible with this approach while working on continuous approach for practice development in the organization. Effective and operational practices are considered with creative strategies that engage with the complex process of person-centered approach to be practiced in the organization. Enabling engagement Enabling engagement of staff for person centered approach is more important as the operational level activities are considered with the team journey and person-centered practice. Engaging staff with the challenges in the programs is enthusiastic to focus on essence of person-centered care (McCauley-Smith, 2014). A practice development approach is considered with the principles of inclusion and collaboration. The promotion of positive ways is considered with the support structures and programs that engage to enable the program of nursing development with practice settings.
EFFECTIVE WORKPLACE CULTURE9 Self-evaluation Self-Assessment Rubric: Assessment Task 2 Part B Reflection on self-assessment: The reason to choose high distinction is because the analysis and recommendations for the health care unit are provided in detail with proper research and justifications for each point. The academic writing is outstanding while the references are as per APA style requirement. The effective workplace culture framework is described in detail while using the three themes that are provided in the assessment. Analyzing these themes with the help of effective workplace culture framework is implemented. References BattilanaJ,GilmartinM,SengulM,PacheA-C,AlexanderJA.,(2010).Leadership competencies for implementing planned organizational change. Leadersh Q, 21(3):422– 38.
EFFECTIVE WORKPLACE CULTURE10 Crisp, J., (2013). Promoting person-centred practice within acute care: the impact of culture and contextonafacilitatedpracticedevelopmentprogramme.InternationalPractice Development Journal,3(1), 15-16. Cardiff S. (2014). Person-Centred Leadership: A Critical Participatory Action Research Study Exploring and Developing a New Style of (Clinical) Nurse Leadership, Published Doctor of Philosophy Thesis, University of Ulster, Northern Ireland, in co-operation with the School of Nursing’s Knowledge Centre for the Implementation and Evaluation of Evidence-Based Practiceat FontysUniversityof AppliedScience.Eindhoven,the Netherlands: Ridderprint BV. Dawson P. & Andriopoulos C. (2014)Change Management: a guide to effective implementation. 3rd Edition. London. Sage Publications. Jenkins SH, Kerber CS, Woith WM., (2013). An Intervention to promote civility among nursing students.Nurs Educ Res. 2013;34(2):95–100. Manley K., K. Sanders, S. Cardiff, J. Webster. (2011). ‘Effective Workplace Culture: The Attributes,EnablingFactorsandConsequencesofaNewConcept.”International Practice Development Journal1 (2): 1–29. Manley, K., J. Crisp, C. Moss. (2011). “Advancing the Practice Development Outcomes Agenda within Multiple Contexts.’International Practice Development Journal1 (1): 1–16. McCauley-Smith C, Williams SJ, Braganza A, Gillon AC., (2014). Future proofing leadership through individual and collective thinking: A case study in building foresight. Strateg Chang. 2014;23:253–64 Nightingale,A.,(2018).Developingtheorganisationalcultureinahealthcaresetting.Nursing Standard,32(21).pp.5363.ISSN00296570 Pilav, A., &Jatić, Z. (2017). The Impact of Organizational Culture on Patient Satisfaction. Journal of Health Sciences, 7(1), 9.
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EFFECTIVE WORKPLACE CULTURE11 Shahzad, F., Luqman, R., Khan, A., &Shabbir, L. (2012). Impact of Organizational Culture on Organizational Performance: An Overview.Interdisciplinary Journal of Contemporary Research in Business, 3(9), 975-985. Titchen,A.,andB.McCormack.(2010).“DancingwithStones:CriticalCreativityas Methodology for Human Flourishing.”Educational Action Research: An International Journal18 (4): 531–554 Van Berkel J, Boot CRL, Proper KI, Bongers PM, van der Beek AJ., (2013). Process evaluation of a workplace health promotion intervention aimed at improving work engagement and energy balance.J Occup Environ Med.2013;55(1):19–26