Health Professional-Client Communication: Effectiveness
11 Pages3108 Words301 Views
Added on 2020-03-16
Health Professional-Client Communication: Effectiveness
Added on 2020-03-16
ShareRelated Documents
“Evaluating the effectiveness of a communication between a health professional andclient(s).”1. Identify the intended goal of the interaction from the health professional’s point of view.The pattern of physician-patient interaction during medical interventions is necessarily required with the objective of exploring new treatment insights while attaining a broader understanding of patient care requirements (Kumar, Kumar, Adish, & Reddy, 2015). The regular change in patient care priorities necessitates the requirement of administering various interactions enhancing mechanisms with the objective of configuring person-centred approaches for improving the healthcare outcomes. A well-stipulated interactive process amplifies the pattern of expression and positive emotions in the patient population that resultantly facilitate the acquisition of goal-oriented patient outcomes across the healthcare environment (Wong, Tscha, Messerli, & Semmer, 2013). The interactive processes between the healthcare professionals and the treated patients enhance their psychological well-being that eventually leads to the development of behavioural modifications warranted for increasing the level of patient compliance to the administered treatment regimen (Keniger, Gaston, Irvine, & Fuller, 2013). The interactive pattern between the healthcare professionals and the treated patients improves their perception of respect that reciprocally improves the health care outcomes as well as the length of patient stay in the healthcare setting (Pires & Cavaco, 2014). The time-based improvement in the physician-patient characteristics is necessarily required with the objective of enhancing the trust and confidence of the treated patient on the medical decision-making process (Pires & Cavaco, 2014). The improved communication pattern between the physicians and patients facilitates the training process that requires implementation in the context of reducing treatment errors and associated adversities. An effective communication between healthcare professionals and treated
patients reduces their predisposition towards developing burnout under the influence of work/treatment stress (Pires & Cavaco, 2014). The systematic communication process improves the primary healthcare outcomes and improve the pattern of treatment decisions by the healthcare practitioners. The establishment of an effective communication process mitigates the intercultural differences between the patients and healthcare professionals (Pires & Cavaco, 2014). Analysis by (Ha & Longnecker, 2010) rationally reveals the requirement of configuring a dynamic interpersonal relationship between the healthcare professionals and thetreated patients with the objective of systematically acquiring the treatment goals. The concepts of patient-centred medicine advocate the effectiveness of doctor-patient communication in terms of evaluating the expectations, perceptions and individualized requirements of the treated patients (Ha & Longnecker, 2010). The establishment of an effective communication between patients and healthcare professionals reduces the intensity of their resistance against the recommended treatment interventions and motivates them in terms of undertaking calculated decisions for the systematic management of their disease conditions. Undoubtedly, an effective patient-physician relationship improves the level of patient satisfaction in relation to the recommended therapy that eventually facilitates the acquisition of goal-oriented treatment outcomes (Ha & Longnecker, 2010). 2. Critically discuss the communication skills used by the health professional. These include verbal communication, including the way the HP introduces herself, the type of questions used, the use of communication skills such as listening, reflecting back, summarizing, the use of empathy and aspects of non-verbal communication.The healthcare professional requires introducing himself/herself in an empathic manner while concomitantly facilitating self-directed responses from the treated patient (Rajashree, 2011). The verbal communication requires initiation by the healthcare professional in a manner to evaluate the patient viewpoints and perspectives regarding the
disease conditions, treatment methodology and expected outcomes (Norouzinia, Aghabarari, Shiri, Karimi, & Samami, 2016). The pattern of verbal communication must effectively mitigate the colloquial differences between the patient and the treating healthcare professional. The systematic initiation of verbal communication must also subside the patternof gender and cultural differences between the healthcare professional and patient with the objective of improving healthcare outcomes (Norouzinia, Aghabarari, Shiri, Karimi, & Samami, 2016). The verbal communication method adopted by the healthcare professionals must encourage the participation of patient’s family members in the interactive process. This will eventually improve the comfort level of the treated patient and reduce his/her reluctance in sharing the individualized requirements and healthcare challenges experienced in the clinical setting (Norouzinia, Aghabarari, Shiri, Karimi, & Samami, 2016). The type of questions asked by the healthcare professionals must motivate the treated patient in terms of thoroughly sharing his/her healthcare experience during the entire length of stay in the hospital setting. For example, questions related to healthcare experience might address the type of support the patient acquired during the administration of treatment interventions (Lang, 2012). The question related to pain management needs to be framed in a manner to investigate the psychosocial and physical support attained by the patient for effectively mitigating the pain intensity and associated psychosomatic complications (Lang, 2012). Verbal questions also require investigating the pattern of pharmacotherapeutic management and associated deficits. Healthcare professionals need to inquire regarding the adverse events experienced by the treated patients in the healthcare setting (Lang, 2012). Questions must also be framed in a manner to understand and evaluate patient’s perception regarding the cost-effectiveness of administered therapeutic interventions (Lang, 2012). This will indeed facilitate the systematic analysis of the cost implications that could potentially restrain the administration of qualitative healthcare interventions to the treated patients. The healthcare
professionals must attentively listen to the responses by the treated patients and must not interrupt them while undertaking the communication process (Jahromi, Tabatabaee, Abdar, &Rajabi, 2016). The healthcare professionals need to identify and evaluate the feeling, intent and content of the speaker while consistently exhibiting interest through the utilization of verbal and non-verbal cues. This will substantially motivate the patient in terms of actively continuing the process of communication for the eventual acquisition of the goal-oriented healthcare outcomes. The healthcare professionals must effectively utilize appropriate posture, body movements, eye contact, attentive silence and facial expressions while concomitantly reflecting back the content and feelings after intellectually summarizing patient’s responses during the communication process (Jahromi, Tabatabaee, Abdar, & Rajabi, 2016). Indeed, conversation skills and uninterrupted listening attitude of the healthcare professionals positively influences the communication process and enhances patient’s trust on the recommended treatment interventions. 3. Discuss relevant models and methods of communicationThe communication method followed while administering primary healthcare interventions utilise the reactive, preventive, proactive, promotive and individual based healthpromotion approaches to acquiring the desirable patient care outcomes (Mahmud, Olander, Eriksén, & Haglund, 2013). Empowerment based communication strategy focuses on the enhancement of patient’s understanding of the healthcare information. This communication approach guides the patients in accordance with their individual desires of healthcare optimization for wellness enhancement. Interpersonal communication methodology effectively utilizes motivation interview for effectively engaging the patients in the process oftheir medical decision-making (Mahmud, Olander, Eriksén, & Haglund, 2013). Indeed this methodology administers individual health counselling with the systematic utilization of face-to-face verbal interaction with the treated patient as his/her family members. The
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Evidence Based Practice in Health Service Managementlg...
|20
|5722
|375
Personal Cultural Safety Action Planlg...
|8
|1583
|239
Nursing Care Plan Assignment (Doc)lg...
|9
|2558
|300
Promoting Medication Adherence in Patients with Schizophrenia: A Literature Reviewlg...
|16
|9106
|319
HSH725 - Research Literacy For Health Practice - Essaylg...
|10
|2581
|43
Evidence Based Interventions Occupational Therapy Doclg...
|15
|3366
|126