Emotional Intelligence in the Workplace

Running Head: EI
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Emotional intelligence
student
5/10/2019

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Table of Contents
Emotional intelligence.................................................................................................................................2
Factors in emotional intelligence.............................................................................................................2
Teaching EI.............................................................................................................................................5
How EQ can be taught.............................................................................................................................6
Strategies that can be used to teach emotional intelligence...............................................................6
Determining EI........................................................................................................................................7
References.................................................................................................................................................10

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Emotional intelligence
Successfulness of a company or business is inevitably linked to the efficacy of the
workplace environment. In order to develop strong and trusting alliances in the business, it is
important for a leader to increase the effective and favourable use of emotional intelligence
(Petrides, Mikolajczak, Mavroveli, Sanchez-Ruiz, Furnham, & Pérez-González, 2016). It is not
only essential to develop a relationship with the people working in the same organisation, but
also helps in building a robust association with the client and fulfil their requirements (Mayer,
Caruso, & Salovey, 2016). In the past few years, emotional intelligence has become one of the
most critical ability or skill that can be used by an individual in the corporate as well as in
personal life. It has been identified that emotional intelligence is the best method to predict the
performance in a workplace and the strongest regulator of leadership and skilfulness (Sánchez-
Álvarez, Extremera, & Fernández-Berrocal, 2016).
Factors in emotional intelligence
1. Self-assessment: this can be described as having the capability to distinguish the one’s
emotions, abilities, strengths, flaws, beliefs, and drives and understanding their effects on
other employees in a business. People with a strong understanding of their role and their
expected function can enhance their skills associated with the business. If the leaders are
self-aware, they can always know how others are feeling, and he or she can understand
that the emotions and actions can impact the people in an organisation. Leaders must
understand and acknowledge that their strength and weaknesses in an organization (van
der Linden, Pekaar, Bakker, Schermer, Vernon, Dunkel, & Petrides, 2017).

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2. Self-regulation: It is also called discipline. It includes managing or conveying an
individual's troublesome emotions and adjusting to the change situations in order to retain
the team moving in a positive direction. The leaders should be calm and free of panic
when things got stressful. Being calm help them to think and communicate with the team
clearly. Leaders, who can well manage themselves effectively in a situation like verbal
attacks, rushed or emotional decisions, stereotypical conditions, can become successful
leaders. They must also have a clear sense of where they absolutely cannot compromise
(Lee, & Chelladurai, 2016). They must comprehend their values and spent enough time to
identify their code of ethics. If a leader has enough understanding of what is important for
them, will allow them to take decision easily and can deal with the ethical issues in an
organization. If they hold themselves accountable if, in adverse situations, the may
become effective and successful leaders, as that is what leaders do. Effective intelligence
enables the leaders to make a commitment to accept their mistakes and to face the
outcomes.
3. Empathy and compassion: Empathy is the capability of an individual to put themselves in
somebody else’s shoes and try to understand how they might feel or act to a particular
situation. Being empathetic means, respecting other employees or co-workers, it allows
leaders to develop a sense of being part in decision-making among employees. When a
leader tries to put themselves in other's situation it allows them to relate it to other people
in an organization, the better people become good in understanding, the better the
motivates or disappoint them. Being empathetic to the employees can help the leaders to
enable them to share their idea and thought about the particular situation. To become an
effective leader, one should learn to read the body language as it can be a real factor in a