Emotional Intelligence, Cultural Intelligence and Diversity: Challenges and Opportunity

This article discusses the challenges and opportunities of diversity in the workplace and provides a professional development workshop for team leaders at Camperdown Dairy International Company. The workshop includes practical activities like group discussions, role play, soft skill improvement, debates, videos, and games to improve emotional and cultural intelligence. The final outcome of the workshop is a better understanding of retention, engagement, motivation, and equality in the organization.

Running head: DIVERSITY: CHALLENGES AND OPPORTUNITY
EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
DIVERSITY: CHALLENGES AND OPPORTUNITY
Name of the Student
Name of the University
Author Note

1DIVERSITY: CHALLENGES AND OPPORTUNITY
Table of Contents
Company Overview.........................................................................................................................2
Part 1................................................................................................................................................2
Diversity: Challenges and Opportunity...........................................................................................2
Part 2................................................................................................................................................4
Practical Activities of the Workshop...............................................................................................4
Group Discussion.........................................................................................................................4
Verbal and Non-verbal communication.......................................................................................5
Role Play......................................................................................................................................5
Soft skill improvement................................................................................................................6
Debates........................................................................................................................................6
Videos..........................................................................................................................................6
Making sense of humanity and cultural classes...........................................................................7
Games..........................................................................................................................................7
Part 3................................................................................................................................................7
The Final Outcome..........................................................................................................................7
References........................................................................................................................................9

2DIVERSITY: CHALLENGES AND OPPORTUNITY
Company Overview
Camperdown Dairy International is an Australian infant formulation company, which
serves sells butter, cheese and milk-related product in the different region of Australia and other
nations. Headquarter of the company is in Braeside, Victoria and it serves in China and Vietnam
too (Camperdowndairy.com.au 2018). The company ran in fully integrated model also deliver
their own product for the better formulation in the market. Balance in product nature and
organization environment maintenance is the key factor in this process. As the company, started
its journey in 2014, so employees are not good in numbers and I am the consultant of
Camperdown Dairy International and I will deliver the professional development workshop for
the team leaders of Camperdown Dairy International Company on diversity
(Camperdowndairy.com.au 2018). The target company has supplier, operational, process
management, tasting department and whole selling market head also so the target audiences of
the workshop attendees are the leader of these sections.
Part 1
Diversity: Challenges and Opportunity
Diversity is the cultural, political and understandable mismatch the employees faced in an
organization as they are from different backgrounds and they do not have that patient in most of
the cases to adjust the situation. Diversity can be demarcated as admitting, accepting, accepting,
and valuing alterations among people with reverence to age, class, race, society, sex, and
incapacities. The employees are in a good position having taken most of the opportunities on this
and that impacted on the lower generated employees (Stone and Deadrick 2015). Effective

3DIVERSITY: CHALLENGES AND OPPORTUNITY
managers are alert that convinced services are essential for making a fruitful, assorted workforce
and that is the reason knowledge of effective handling of diversity need to be presented in that
section. The diversity can be found in personal and professional experience, educational
backgrounds and socio-economic structures. The people, who already have the good amount of
money and doing the job for extra incomes will not easily gel with the people who earn the
money for their family. The level of differentiation or the clash of perception is present in the
process.
As asserted by Ford and Despeisse (2016) the surface-level diversity is the
demographical diverse situation that differentiates perception between race, ethnicity and gender
in the same group. This is the most influential and impactful diverseness that segregates the
position and power of the employee in the organization and employee will try to justify their
power and position in the organization. On another hand, deep-level diversity is not only
restricted to the demographic areas but also differentiate employees as per the psychological
characteristics (Larrondo et al. 2016). The diversity process based on the experience and thinking
style and that is the diverse change that happens in the organization.
There are some global challenges that Camperdown Dairy International Company may
face as the company is in the initial stage. The process of workplace challenges in different
countries, the process of tough immigration or the issue of gender-based equality is not
happening in all the organization, there are some changes that initiated in the organization for the
development of market position. As opined by Hunt, Layton and Prince (2015) that is the reason
all employees are from different cultures and groups and some workplace mismatch is there also.
The aspect of LGBTI, women position in the organization, some issues related to the older
employee are the key aspect of diversity and management less-reactiveness is liable for that

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situation. The impact of soft skill and manage the situation in between the organization and
retention of employees is the key aspect that changes the entire organizational structure and
motivates employees to work together for the development of the organization.
Part 2
Practical Activities of the Workshop
The practical activities in form of the workshop will be conducted for 14 days long and each
day the session will be for 2 hours. I am planning to conduct the whole process for the 6 team
leader that Camperdown Dairy International Company has. The topic of the workshop will be
‘Diversity Challenges and Opportunities in Organization’ and the provided knowledge will help
them in future to mitigate this kind of situation in each team. The objectives of the workshop are:
 To express challenges and opportunities of diversity in the workplace
 To evaluate the problems created by the issues of diversity
 To mitigate the process of differentiation so that effective business culture will establish
an organization
I have planned some of the activities form team leaders but this is important to analyze that
mental directness and own interpretation about anything which is right is the key aspect that can
change the scenario in the organization.
Group Discussion
This is one of the vital processes to know the perception of leaders about diversity. I will
divide them leaders into two groups and each team leader has their own perception of diversity,
the rules of the discussion will also be made. One section will stay quiet when other will try to

5DIVERSITY: CHALLENGES AND OPPORTUNITY
shed light on something. The CEO of Camperdown Dairy International Company will also join
the process and he will explain his view over that. Some of the vitals points will come and at last,
I will state some issues that organization will face if they entertain the diversity process in the
organization. This is the first-day schedule that I decided for now.
Verbal and Non-verbal communication
Verbal communication is important for the mitigation of conflict between employees. In
that case, I will interact individually with all the team leaders one by one in front of everyone.
The situations will demonstrate the position employees are in and influence of team leader in
their process. All processes are different and that is the reason the effective process of verbal
communication will be different in each case. I will take care of this and try to explain to all
leaders that verbal communication mitigates all the problems or try to alleviate the interpersonal
conflict situations so that they impose the situation in employee handling and that may help in
the organization development. In case of non-verbal communication, facial expressions and
approaches are important in that case to understand the situation of the process. The conflict
between employees may happen in the organization; in some cases, mitigation can be possible by
the use of non-verbal communication processes.
Role Play
In case of role-play activity, all the team led will enact some situation that might create
through the diverse process. Two leaders will demonstrate or act the situation and one leader will
mitigate this. This is a kind of funny game but the learning curve from that game is enormous.
This will provide some positive thinking and deliver that level of confidence that leader will gain
to control employees.

6DIVERSITY: CHALLENGES AND OPPORTUNITY
Soft skill improvement
Soft skill is one of the most important sections that action is needed for the development
of organization situation and mitigation of diversity. This is the kind of skill, which is difficult to
measure as the mental strength or innovation or diplomacy are the kinds of skill that considered
as the soft skill. In case of team building, communication and mentoring are the most influential
part of maintaining this and use this for the development of the organization. The process of
delegation, providing feedback, presentation skill, interviewing, humour, listening, visual
communication, storytelling, strategic planning all these are the soft skill that needs to develop.
This is the reason I will tear some papers and write some approaches on that and leaders will ask
to choose one and explain a situation first in which they can apply the soft skill process. This will
deliver fun but at the same time, it delivers better decision making sense to improve the status of
team handling.
Debates
I will select some topics related to diversity and that is the main approach of having the
debate in the organization. The topics are also highlighting the issue that creates a problem in an
organization and each leader has to confront the situation and make some effective and relevant
process so that mitigation may happen. The situation in some cases are complex and strategic
thinking and the help of CEO or HR department is needed in that case and for that only 10
minutes will be provided for those leaders.
Videos
The videos of diversity problem in Sodexo, as there were 40% of overall staffs are female
so balance situation in the organization is not created in that process. 43% of management
executives are female so an imbalance situation of gender diversity is quite prominent in that

7DIVERSITY: CHALLENGES AND OPPORTUNITY
case. I will showcase the video and highlight the possible factors that need to be changed for the
successful implementation. Johnson & Johnson has another history of a conflict situation that
arises with the top level management. The videos of MasterCard, Accenture, Kaiser Permanente,
Disney, or Marriot international all these will showcase the situation and that will encourage
leaders to not approaches that way.
Making sense of humanity and cultural classes
The use of cultural class will be conducted by me only. The process of mediation and
cultural activity like poetry, song, or dance are implemented and every leader has to do that. The
funny session will deliver better bondage between leaders also and that is the most important
reason to utilize the process.
Games
I channelize some games for leader and in this activity colouring games will possibly
change the situation of employees. The aspect of strategic decision making is the key process and
choosing a colour and sates the activity of the colour by attempting the situation employees in
and then chooses another colour to define them the right process of handling. The effect of
games is important as this is the process things are inherited in leaders’ approach.
Part 3
The Final Outcome
After the 14 days, the workshop will cover and diversity ranges and identification of
diverse cases and use positive thinking in the organization is the key process that comes up from
the entire scenario. Camperdown Dairy International Company is just started up so effective

8DIVERSITY: CHALLENGES AND OPPORTUNITY
communication with employees is the crucial matter of business. The diversity process may
happen for religion, gender, race, age and sexual orientation and that impacted on the
productivity of the organization. The effort will be reduced if all employees are not present and
the issue of retention is the crucial aspect in that case. The emotional separation and attitude are
the productive approach of incivility and civilized approach to staying in together is the right
form of organization development and commitment also.
The outcome of the workshop is very successful as the leaders know the process of
retention and also understand engage, motivation and equality process that help them in future.
The aspect of the diverse situation in the organization and development of group activity and
work with them in an ethical way is the key success of the organization and that will influences
the leaders too. The approach to job satisfaction is there and that will highlight employees and
leaders evaluation and state the importance of workshop activities. The final outcome of the
diverse situation has also stated the awareness and improve the scenario of organization and
creates a momentum that needed by the organization to place a good position in this globalized
business arena.

9DIVERSITY: CHALLENGES AND OPPORTUNITY
References
Camperdowndairy.com.au 2018 CAMPERDOWN Dairy retrieved from:
http://www.camperdowndairy.com.au/ [Accessed on 9th June, 2018]
Ford, S. and Despeisse, M., 2016. Additive manufacturing and sustainability: an exploratory
study of the advantages and challenges. Journal of Cleaner Production, 137, pp.1573-1587.
Hunt, V., Layton, D. and Prince, S., 2015. Diversity matters. McKinsey & Company, 1, pp.15-29.
Larrondo, A., Domingo, D., Erdal, I.J., Masip, P. and Van den Bulck, H., 2016. Opportunities
and limitations of newsroom convergence: A comparative study on European public service
broadcasting organisations. Journalism studies, 17(3), pp.277-300.
Stone, D.L. and Deadrick, D.L., 2015. Challenges and opportunities affecting the future of
human resource management. Human Resource Management Review, 25(2), pp.139-145.