This assignment requires a thorough analysis of Steve Jobs' leadership style and its influence on Apple's innovative trajectory. Students must examine his charismatic qualities, persuasive communication techniques, and the strategies he employed to foster creativity and drive organizational change within Apple.
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Running head: INFLUENCING WITH EMOTIONAL INTELLIGENCE Steve Jobs: A Personality Name of the student: Name of the university: Author note:
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2 INFLUENCE WITH EMOTIONAL INTELLIGENCE Table of contents Steve Jobs career........................................................................................................................3 Career.........................................................................................................................3 Motivation..................................................................................................................5 Attachment profile of Steve Jobs...............................................................................................6 Psychological profile of Steve Jobs...........................................................................................9 Steve Jobs as a successful manager..........................................................................................12 References and bibliography....................................................................................................16
3 INFLUENCE WITH EMOTIONAL INTELLIGENCE Steve Jobs career Career Steve spent his childhood in engineers’ company. This generated an interest within him for pursuing a career in this field. The age of 18 was a turning point for him, as he met with one of the electronic wizard, Stephen Wozniak. Under his guidance, Steve was exposed to a different kind of experience in the field of electronics1. Steve closely observed the inventions of Wozniak for helping establishing his identity. Regular practice generated confidence within him and he suggested Wozniak to start a company, which would help the software hobbyists to practice a hassle free production. The outcome of this was the formation of Apple on April 1, 1976. Job was an enthusiastic about the events, which would help him to shine in his career. Typical example of this lies in lending the garage to Wozniak for assembling the spare parts of computers. This contradicts the attribute of abrasiveness in his character. However, Job was rude too his friends in college and was Job was faithful in collaborating with Wozniak. He found interest in discussing and sharing the ideas2. Job assured Wozniak that their business would be successful and he proved it by seeking a capital to venture. His tactfulness is reflected from the convincing attitude towards the former Intel executive, Mike Markkula regarding investing $250,000 in Apple. 1Buenstorf, Guido, Kristian Nielsen, and Bram Timmermans. "Steve Jobs or No Jobs? Entrepreneurial activity and performance among Danish college dropouts and graduates."Small Business Economics48.1 (2017): 179- 197. 2Keller, Johanna. "New Opera in Santa Fe: The (R) evolution of Steve Jobs."The Hopkins Review10.4 (2017): 633-636.
4 INFLUENCE WITH EMOTIONAL INTELLIGENCE One of his other qualities was obsession with work. Job was that kind of person, who was obsessed with the work in which he indulged himself. Herein lays the appropriateness of his “not giving up” attitude. Termination could not stop him from making his dreams successful. On the contrary, failure provided him with a new energy and vigor to perform every task with perfection. He believed in his capability, which was the prime agent behind efficient execution of the tasks in a proper manner3. Jobs believed that every action has a cause behind it. According to him, “Confident approach towards the actions guarantees success”. If he hadn’t left the college, the people would not have received the gift of modern computers. When he was thrown out of the Lisa project, he involved himself in a small project, Macintosh. The major drive behind this was the confidence he had over his actions. His convincing approach assisted him in emerging as the leader of the project. In a meeting, he made the audience aware of the project. His efforts were short-lived. Denial of the collapsing sales of Apple adds a negative connotation to Steves’ character4. This denial resulted in communication gap with the CEO. Instigating the directors is an affirmation of Jobs’ abrasive nature. However, when he remained the Chairman of the Board with no duty as such, he was devastated. Termination ruined his life. However, he utilized it in travelling and experimenting with his thought process. This activity reflects his inquisitive nature in terms of excavating the ways and means through which he can shine in his life. Typical evidence of this lies in the plan, which he executed in September regarding starting a computer company catering to the provision of 3Lakin, Patricia.Steve Jobs: thinking differently. Simon and Schuster, 2015. 4Xue,ColinTingSi."RoleofLeadershipinAchievingSustainableOrganizationalChange:Steve Jobs."Imperial Journal of Interdisciplinary Research2.8 (2016).
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5 INFLUENCE WITH EMOTIONAL INTELLIGENCE higher computer education to the ex-employees of Apple. Disgusted with the treatment of Apple, he sold almost all of the shares to Apple5. Thirst for success helped him to move on in his life. After Apple, NeXT was the next turning point in Steve’s career. Steve was bubbling with confidence at this stage. This is reflected from the incident of building $10,000 workstation. Failure of the project drove Jobs crazy. Herein Laurene, his wife, needs to be credited for restoring the lost balance in his life. Motivation Meeting Wozniak ignited a spark in Job’s career, pushing him towards his personal and professional development. Indulging in Macintosh project was an extrinsic motivation for Job in terms of proving his capability. Involving in projects like NeXT, Pixar were intrinsic motivation for Steve regarding the proof of his capability to run Apple. Delving deep into the issue, projects like Pixar, NeXT and others were a means for Steve to restore the lost position in Apple6. The ill-treatment, which he received from Apple devastated him of his fame and glory.Thiswasthestage,whenheneededmotivationforachievinghispersonal development. Here, post of CEO in Apple can be considered as an extrinsic motivation for Steve in terms of enhancing his personal and professional career. The time when he was thrown out of Apple provided him with the opportunity to enhance his thoughts, ideas and concepts. 5Steinwart, Marlane C., and Jennifer A. Ziegler. "Remembering Apple CEO Steve Jobs as a" Transformational Leader": Implications for Pedagogy."Journal of Leadership Education13.2 (2014). 6Heracleous, Loizos, and Laura Alexa Klaering. "The circle of life: Rhetoric of identification in Steve Jobs' Stanford speech."Journal of Business Research79 (2017): 31-40.
6 INFLUENCE WITH EMOTIONAL INTELLIGENCE Attachment profile of Steve Jobs Humans need a companion in terms of performing the tasks in an efficient and effective manner. This is because of the drab monotony, which they experience in the duties and responsibilities. Family is the first parameter of closeness in the life of the individuals. This closeness enhances the awareness of the individuals regarding the attachments. These aspects can be related with the life of Steve Jobs7. He was adopted, which exposed him to a new kind of familial attachment. ECR test can be considered for delving deep into the life of Steve Jobs. If he would have taken the ECR test, he would have selected the option 7 for his comfort with other people. For the option, “I don’t feel comfortable opening with others”, Steve Jobs would have selected the option 1. Typical evidence of this lies in the relationships in which he indulged for enhancement of professional career. For the option, “I worry a fair amount about losing my close relationship partners”, Jobs would have selected the option of 6. This is in terms of the experience he had when he was fired as the CEO of Apple8. In case of the option, “Just when someone starts to get close to me, I find myself pulling away”, Steve would have selected the option 1. This is because he tried to find out the positive traits of that person, which is innovative in terms of achieving personal and professional growth and development. In case of the option, “I feel comfortable sharing my private thoughts and feelings with others”, Steve would have chosen the option 7. This is because he searched for prospect when he indulged in any relationship. 7Fouché, Paul, Ruvé du Plessis, and Roelf van Niekerk. "Levinsonian seasons in the life of Steve Jobs: A psychobiographical case study."Indo-Pacific Journal of Phenomenology17.1 (2017): 1-18. 8Yoffie, David B., and Michael A. Cusumano.Strategy Rules: Five Timeless Lessons from Bill Gates, Andy Grove, and Steve Jobs. HarperBusiness, 2015.
7 INFLUENCE WITH EMOTIONAL INTELLIGENCE In case of the statement related to exertion of force on others to show more feeling, Steve would have expressed his opinion towards the option 7. Typical evidence of this lies in hisapproachtowardscollegefriends,directorsandtheemployees.Thisabrasiveness contradicts the aspect of dedication and commitment in Steve’s relationships9. If the option of “being abandoned” is considered, Steve would have selected the option 1.WhenStevewas terminated from Apple, he was devastated, which reflects his worries and concerns regarding his relationships. However, his efforts need to be praised in terms of proving his capability to restorethelostrespect.Herein,laystheappropriatenessof“ragstoriches”,which summarizes the life of Steve Jobs. The statement, “I prefer not to be too close to others” contradicts the approach of SteveJobs.Thisisbecausehewasenthusiastictowardsgettingmotivationand encouragement from influential people, who would transform his life10. Thus, the score for this would be 1 due to his disagreement. If Steve selected the option, “I tell my close relationship just about everything”, he would have awarded the score of 7. Example can be cited of Wozniak, with whom he shared all of his ideas and concepts about starting a business. In case of the option, “I find that my partners don’t want to get as close as I would like”, Steve would have chosen strong disagreement. This is because of his convincing tone, which enhances his leadership skills and abilities. This is inspite of the dislikes among the employees regarding the behaviour of Steve. 9Abraham, Manish.Five Leadership skills that made Steve Jobs transform Apple. GRIN Verlag, 2014. 10Coget, J., Abraham Shani, and Luca Solari. "The lone genius, or leaders who tyrannize their creative teams: an alternative to the ‘mothering’model of leadership and creativity."Organizational Dynamics43.2 (2014): 105-113.
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8 INFLUENCE WITH EMOTIONAL INTELLIGENCE If the option, “I usually discuss my problems with and concerns with close others”. Steve would have selected the number of 7. This is because he strongly agrees that teamwork helps in achieving positive outcomes and successful closure of the basic activities11. Herein lays the appropriateness of the time when he indulged in alliance with Wozniak for forming a startup company catering to the provision of software solutions. In case of the statement, “When I don’t have close others around, I feel somewhat anxious and insecure”, Steve would have expressed strong disagreement. Typical evidence of this lies in the time, when he was terminatedfromApple.Heprovedhisincapabilitywithoutanysupport.Beliefand confidence in the actions was the only support. This attitude contradicts the aspect of anxiety and insecurity and adds to the personal development12. If the statement, “I don’t mind asking for help from the close others” is concerned, Steve would have selected the option 7. This is because of assessing the effectiveness, feasibility and appropriateness of the ideas, thoughts and concepts. This assessment further helped him in estimating the appropriateness of the pace with which he is progressing towards the identified and the specified goals. Psychological profile of Steve Jobs Psyche of an individual reflects their mental approach towards the events, taking place in their surroundings. Psychological profile helps in determining the kind and type of 11Heracleous, Loizos, and Laura Alexa Klaering. "Charismatic leadership and rhetorical competence: An analysis of Steve Jobs’s rhetoric."Group & Organization Management39.2 (2014): 131-161. 12Kaliannan, Maniam, and Vanitha Ponnusamy. "Apple was sweeter when Steve Jobs held sway: Company illustratescontrastingattitudestoorganizationalchange."HumanResourceManagementInternational Digest22.4 (2014): 25-28.
9 INFLUENCE WITH EMOTIONAL INTELLIGENCE person an individual is. This includes the behaviour, personality, cognitive abilities among others. Herein lays the appropriateness of the personality tests, which brings out the inner traits of the individuals. Typical examples of these tests are- 16 personality tests, which have been carried out in case of personalities like Steve Jobs13. The result reveals that Steve’s personality is ENTJ, which means he is charismatic, passionate, flexible in undertaking challenging and enduring tasks. His performance is enriched in fidelity. Believe and confidence in the performance assured Steve that he would excel in life. His approach in the workplace expresses much about his personality. As a matter of specification, people with ENTJ personality type are born leaders. Their talents speak for them. Example can be cited of the time when he was terminated as CEO of Apple14. This provided him with the opportunity to prove his capability and restore his lost respect. The time, which he got helped him to re-establish his identity. Along with this, people with ENTJ personality types are dominating. They can be highly insensitive at times. Instances can be related from his approach in college and the workplace of Apple. When the projects failed, he became devastated and exposed his abrasiveness. This reflects his insensitive nature, which is obvious in terms of the efforts put in by the employees for enhancing their professionalism. Not getting the desired outcome compels them to suffer from depression, seclusion and other feelings, deeply affecting their psyche. These feelings adversely affect the performance of employees. Being the CEO, Steve 13Steinwart, Marlane C., and Jennifer A. Ziegler. "Remembering Apple CEO Steve Jobs as a" Transformational Leader": Implications for Pedagogy."Journal of Leadership Education13.2 (2014). 14Abraham, Manish.Five Leadership skills that made Steve Jobs transform Apple. GRIN Verlag, 2014.
10 INFLUENCE WITH EMOTIONAL INTELLIGENCE was frustrated and devastated and found it hard to bear with the news of termination15. This difficulty is natural, as humans are helpless towards the powerful blows of fate. However, they can alter the shape of destiny by proving their capability. Humans have been provided with power and authority to outshine in their life. Proper utilization of the power and authority helps the individuals to establish their identity properly. On the contrary, inability to utilize the power compels them to encounter depression, which entraps the psychology of the persons. Attaching the case of Steve Jobs, these aspects are nullified in terms of the proper utilization of the failures, which he encountered in his life16. In terms of this approach, the statement, “Failures are the stepping stones of success” is affirmed. Herein lays the appropriateness of the trait, “innovation”, which was filled in the life of Steve. Foolishness is related with the taunts and mocking from the society. However, Steve Jobs’ mentality was that staying foolish helps in getting chances for making the life better. Instead of affirming the psychological affectation, he searched for prospective avenues, which can upgrade his thought process17. Impossible was not there in his dictionary. He convinced his colleagues and teammates regarding the importance of trying and succeeding in life. In spite of having such confidence, he preferred the “down to earth attitude”. This is in 15Heracleous, Loizos, and Laura Alexa Klaering. "The circle of life: Rhetoric of identification in Steve Jobs' Stanford speech."Journal of Business Research79 (2017): 31-40. 16Heracleous, Loizos, and Laura Alexa Klaering. "Charismatic leadership and rhetorical competence: An analysis of Steve Jobs’s rhetoric."Group & Organization Management39.2 (2014): 131-161. 17Lakin, Patricia.Steve Jobs: thinking differently. Simon and Schuster, 2015.
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11 INFLUENCE WITH EMOTIONAL INTELLIGENCE terms of gaining more knowledge. Delving deep into the aspect, this type of approach can be an agent in terms of reducing the intensity of the blows of fate. Emerging successful in this direction reflects the emotional intelligence of the people. Steve Jobs can be placed in this category. Emotionally, Steve was a varying kind of person. This can be said in terms of the emotional turmoils, which he experienced when he was terminated from Apple as the CEO and his projects were failing. This phase was a devastating one for him, obstructing the professional development. However, Steve Jobs need to be credited for overpowering the decision of the destiny18. Typical evidence of this lies in restoring the lost position in Apple, which he considered as his life. The innovations in which heindulgedhimselfweretheagents,whichassistedinprovinghiscapability.The experiments, which he conducted, were an indication of his creativity and innovation. Sticking to the vision helped him in re-establishing his identity a fresh. Emotional turmoil found their place in Steve’s life from his childhood. Being adopted contradicts the usual relationship between child and its parents. This adopted provided him with the opportunity to start his life afresh and live by the dreams, which he saw for achieving success in life19. Evidence of this lies in his search for gaining mental piece. Herein lays the appropriateness of his joining Zen and ensuring its betterment. 18Xue,ColinTingSi."RoleofLeadershipinAchievingSustainableOrganizationalChange:Steve Jobs."Imperial Journal of Interdisciplinary Research2.8 (2016). 19Keller, Johanna. "New Opera in Santa Fe: The (R) evolution of Steve Jobs."The Hopkins Review10.4 (2017): 633-636.
12 INFLUENCE WITH EMOTIONAL INTELLIGENCE Steve Jobs as a successful manager Success is the benchmark, identified for the individuals in terms of enhancing their personality. Along with this, it also includes the ways and means adopted by the individuals for reaching to the targeted goals and objectives. Within this, important parameters are support, motivation and self-attempts. Failures are crucial in terms of assessing the path of the individuals towards success. This is because failures are the means, which makes the individuals aware of the reality towards the path of success20. Herein, the behaviour of the individual is essential in terms of gaining an insight into the personality of the individuals. Behavioural theory can be considered here for assessing this approach. Theory of planned action and theory of reasoned behaviour is directly related to the personality of the individual. Identifying short-term goals is a planned and reasoned action in terms of fulfilling the identified and specified goals. Believe and confidence is the two most important aspects in terms of achieving success. Steve Jobs attains the peak position as a leader. Steve was particularly confident abouthisperformanceinthepersonalaswellasprofessionalfield.Whenhefaced termination, he was devastated, which added vulnerability to his vision21. However, his confidence in the works, which he performed, enabled him to restore the lost position in Apple. Here, Steves’ believe was the prime agent in enhancing his leadership skills. In terms of his abrasive behaviour, the belief and confidence attains a negative connotation. On the 20Coget, J., Abraham Shani, and Luca Solari. "The lone genius, or leaders who tyrannize their creative teams: an alternative to the ‘mothering’model of leadership and creativity."Organizational Dynamics43.2 (2014): 105-113. 21Heracleous, Loizos, and Laura Alexa Klaering. "Charismatic leadership and rhetorical competence: An analysis of Steve Jobs’s rhetoric."Group & Organization Management39.2 (2014): 131-161.
13 INFLUENCE WITH EMOTIONAL INTELLIGENCE other hand, the creativity and innovation, which he exposed drastically altered his personality as a leader. When Steve was the CEO of Apple, his attitude contradicted the functions of a manager. This contradiction nullified the shade of a leader in his character. He spoke rudely to the employees incapable of following his orders. This type of approach attaches an interrogative parameterto Steve’spersonalityasaleader22. However,consideringhis experiences, his abrasiveness can be considered as a temporary mindset. This involves the concerns and worries related to the appropriateness of the developed plans. In terms of this approach,hismentalitycanbeconsideredatamoderatestage,whichopposesthe characteristics necessary for establishing the identity as a leader. Abrasive behaviour created negative example about Steve in the minds of the employees at Apple. Along with this, his pretentious nature of saving Apple nullifies his efforts in terms of taking Apple to the peak of success. He believed that staying foolish helps in enriching the preconceived knowledge, skills and abilities23. According to him, exposing down to earth attitude helps in earning respect. “Staying foolish and down to earth attitude” directly relate to attributes of a leader. Based on these attributes, he can be considered as an successful leader. The role of a manager is to regulate the performance of the employees. In terms of his approach in the workplace, his role contradicts the traditional functionalities of a manager. 22Kaliannan, Maniam, and Vanitha Ponnusamy. "Apple was sweeter when Steve Jobs held sway: Company illustratescontrastingattitudestoorganizationalchange."HumanResourceManagementInternational Digest22.4 (2014): 25-28. 23Fuller, Steve.The academic Caesar: University leadership is hard. Sage, 2016.
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14 INFLUENCE WITH EMOTIONAL INTELLIGENCE Behaving rudely with the employees is against the workplace ethics. Based on this, Steve cannot be considered as a leader, as he violates the workplace norms. If his discussions with Wozniak are considered, he can be considered as a leader24. This is in terms of evaluating the effectiveness,appropriatenessandfeasibility oftheundertaken ideas. Herein laysthe importance of evaluation in a leader’s life, which helps in upgrading the standards and quality of the performance. Experimenting with the ideas places him as an appropriate manager. This is in terms of ensuring the betterment of the organization. Maintaining the balance between the personal and professional life is an important quality of a leader. Steve Jobs can be placed in this category. Typical evidence of this lies in his thoughts related to focusing on his family rather than professional life. This acted as a relaxation for Steve in terms of achieving an escape from the drab monotony25. Along with this, it also provided Jobs with the opportunity to put on his thinking caps regarding the re- establishment of his identity. Involvement of the failures in this thought process makes him a true leader, nullifying the negative shades of his character. Persons like Wozniak and projects like Pixar, NeXT failed to add vulnerability into the vision of Steve. This reflects his emotional intelligence in terms of getting influenced by the extrinsic motivators. This intelligence adds an extra feather into his characteristic traits. Restraining this influence makes him a leader in his life and a dynamic personality. 24Niebuhr, Oliver, Jana Voße, and Alexander Brem. "What makes a charismatic speaker? A computer-based acoustic-prosodic analysis of Steve Jobs tone of voice."Computers in Human Behavior64 (2016): 366-382. 25Crooke,Michael,MihalyCsikszentmihalyi,andRobertBikel."LeadershipinaComplex World."Organizational Dynamics44.2 (2015): 146-155.
15 INFLUENCE WITH EMOTIONAL INTELLIGENCE Countering this, the projects were the stepping stones, which resulted in the gradual transformation of Steve from rags to riches26. 26Watts, Logan L., et al. "5. Leader idea evaluation and follower creativity: Challenges, constraints, and capabilities."Handbook of Research on Leadership and Creativity(2017): 82.
16 INFLUENCE WITH EMOTIONAL INTELLIGENCE References and bibliography Abraham, Manish.Five Leadership skills that made Steve Jobs transform Apple. GRIN Verlag, 2014. Aleksić, Darija, Miha Škerlavaj, and Anders Dysvik. "3. The flow of creativity for idea implementation."CapitalizingonCreativityatWork:FosteringtheImplementationof Creative Ideas in Organizations(2016): 29. Archibald, Russell D., and Shane Archibald.Leading and Managing Innovation: What Every Executive Team Must Know about Project, Program, and Portfolio Management. Auerbach Publications, 2016. Buenstorf, Guido, Kristian Nielsen, and Bram Timmermans. "Steve Jobs or No Jobs? EntrepreneurialactivityandperformanceamongDanishcollegedropoutsand graduates."Small Business Economics48.1 (2017): 179-197. Coget, J., Abraham Shani, and Luca Solari. "The lone genius, or leaders who tyrannize their creativeteams:analternativetothe‘mothering’modelofleadershipand creativity."Organizational Dynamics43.2 (2014): 105-113. Crooke, Michael, Mihaly Csikszentmihalyi, and Robert Bikel. "Leadership in a Complex World."Organizational Dynamics44.2 (2015): 146-155. Fouché, Paul, Ruvé du Plessis, and Roelf van Niekerk. "Levinsonian seasons in the life of Steve Jobs: A psychobiographical case study."Indo-Pacific Journal of Phenomenology17.1 (2017): 1-18. Fuller, Steve.The academic Caesar: University leadership is hard. Sage, 2016.
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17 INFLUENCE WITH EMOTIONAL INTELLIGENCE Hammershøj, Lars Geer. "Conceptualizing creativity and innovation as affective processes: Steve Jobs, Lars von Trier, and responsible innovation."Philosophy of Management(2018): 1-17. Heracleous, Loizos, and Laura Alexa Klaering. "Charismatic leadership and rhetorical competence: An analysis of Steve Jobs’s rhetoric."Group & Organization Management39.2 (2014): 131-161. Heracleous, Loizos, and Laura Alexa Klaering. "The circle of life: Rhetoric of identification in Steve Jobs' Stanford speech."Journal of Business Research79 (2017): 31-40. Kaliannan, Maniam, and Vanitha Ponnusamy. "Apple was sweeter when Steve Jobs held sway: Company illustrates contrasting attitudes to organizational change."Human Resource Management International Digest22.4 (2014): 25-28. Keller, Johanna. "New Opera in Santa Fe: The (R) evolution of Steve Jobs."The Hopkins Review10.4 (2017): 633-636. Lakin, Patricia.Steve Jobs: thinking differently. Simon and Schuster, 2015. Lu, Jackson G., et al. "“Going out” of the box: Close intercultural friendships and romantic relationshipssparkcreativity,workplaceinnovation,andentrepreneurship."Journalof Applied Psychology102.7 (2017): 1091. Mosey,Simon,andHannahNoke."Entrepreneurialcultureandleadership:Structure, processes and people."Building an Entrepreneurial Organisation. Routledge, 2017. 47-58. Niebuhr, Oliver, Jana Voße, and Alexander Brem. "What makes a charismatic speaker? A computer-based acoustic-prosodic analysis of Steve Jobs tone of voice."Computers in Human Behavior64 (2016): 366-382.
18 INFLUENCE WITH EMOTIONAL INTELLIGENCE Sand, Martin. "The virtues and vices of innovators."Philosophy of Management(2018): 1- 17. Steinwart, Marlane C., and Jennifer A. Ziegler. "Remembering Apple CEO Steve Jobs as a" Transformational Leader": Implications for Pedagogy."Journal of Leadership Education13.2 (2014). Streeter,Thomas."SteveJobs,romanticindividualism,andthedesireforgood capitalism."International Journal of Communication9 (2015): 19. Watts, Logan L., et al. "5. Leader idea evaluation and follower creativity: Challenges, constraints, and capabilities."Handbook of Research on Leadership and Creativity(2017): 82. Webb, Jae. "How Does Cooperation and Competition Foster or Inhibit Creativity and Innovation?."Journal of Leadership Studies10.1 (2016): 62-63. Xue, Colin Ting Si. "Role of Leadership in Achieving Sustainable Organizational Change: Steve Jobs."Imperial Journal of Interdisciplinary Research2.8 (2016). Yoffie, David B., and Michael A. Cusumano.Strategy Rules: Five Timeless Lessons from Bill Gates, Andy Grove, and Steve Jobs. HarperBusiness, 2015.