Emotional Intelligence Case Study 2022

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EMOTIONAL INTELLIGENCE
Name
(Affiliation Institution)

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Introduction
Emotional intelligence is defined as a capacity of expressing, controlling, being aware of
individuals’ emotions and handling interpersonal relationship empathetically and judiciously
(Harms & Credé, 2010). Generally, emotional intelligence involves the ability of an individual to
manage and understand a complex relationship that occurs between emotions and emotions
transitions. Emotional intelligence involves various components or diverse skills. The
components or diverse skills involved in emotional intelligence include social skills, empathy,
motivation, self-regulation and self-awareness. Embracing the emotional intelligence in
businesses and organizations can have pragmatic benefits like building effective relationships
and enhancing better collaborations. Therefore, the paper seeks to discuss the importance of
emotional intelligence in businesses and organization.
Importance of emotional intelligence to business and organizations
In an organizational context, Emotional intelligence is very important to organizations
and business as it forms the background of their success. In a human resources department,
Emotional intelligence is a very useful tool that is needed by diverse managers and human
resource practitioners for managing their organizational functionality successfully. Emotional
intelligence supports the recruitment and selection process in businesses and organizations as
human resource practitioners are able to predict and select desirable characters of employees
before they are recruited during the selection process. This is evident by a research conducted by
Khalili (2012) that shows cognitive ability and technical skills bring out the key differences
among employees in a business or an organization. In addition, through emotional intelligence,
human resource practitioners are able to promote self-management or self-awareness of their
employees in a business or organization through periodic reviews and regular feedback. For

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example, if an employee thrives in his or her own area, his supervisor or manager is able to
identify him or her and provide reinforcement.
Emotional intelligence support team cohesiveness (teamwork) in a business or an
organization enabling it to pursue its business objective and goals effectively. For example, with
self-awareness which is one of the major components of emotional intelligence, employees are
able to understand the emotions of one another and their overall impacts on an organization.
With a mutual understanding of varying weaknesses and strengths from team members,
workforce conflicts are significantly reduced as employees are able to understand ideological
differences from each other. Furthermore, through self-awareness, employees are also able to
work out on their weakness and strengthen those of their colleagues in order to promote
teamwork which in turn results in performance.
Emotional intelligence also boosts and builds a positive relationship among employees
and their employers in a business or an organization. For example, with self-management,
employees are able to build an effective relationship and teamwork spirit in order for them to
achieve a business or organizational SMART objectives, goals and targets. In addition, with
employees being able to recognize their self-awareness and empathy, they are able to evaluate
themselves and identify emotional and behavioural aspects that can spoil an effective
relationship in an organization. After self-evaluation, employees are able to change their
behaviours to fit organizational values. With self-regulation as a component of emotional
intelligence, employees are also able to manage their disruptive and negative emotions in an
organization or a business and adapt to a changing environment. In addition, self-regulation
manages conflicts, job stress, facilitates to employees responding positively to change and
further encourage them to take more responsibilities and being accountable for their roles. In