Emotional Touchpoint Summary

The Emotional Touchpoint Summary discusses the impact of prolonged touchpoints on nursing practice and the importance of ethical nursing practices. It highlights the story of an ex-nurse who became sick due to alcoholism and the emotional experience of the storyteller. The experience has shaped the personal philosophy of nursing and emphasizes the need for adequate patient care.

Emotional Touchpoint Summary
Emotional Touchpoint Summary
Related character trait and or a key aspect of the personal philosophy of nursing.
The person described in the experience is an aggressive patient with addiction to alcohol. The
personality trait of the patient is depressed with problems associated with alcohol. According
to a key aspect of the philosophy of nursing, nurses need to work in an ethical mode so as to
cater care to their patients through lifelong learning and accountability for their practice with
interdisciplinary activities. The patient's character does not provide any such characteristics
as she was earlier a nurse and now stays at a care home.
What emotions best capture how the Touchpoint experience felt?
The emotions that best captures the Touchpoint experience felt by her is being away from her
family especially grandchildren. She frequently recalls her experience of joy which she felt
regarding her grandchildren. Hence now she is in depression and anxiety with alcoholism.
Why do you think you felt this way?
I felt emotional Touchpoint experience because she mentioned regarding her grandchildren
and also misbehaves frequently. She recalls her feelings of joy when she was with the twin
boys. I feel in order to forget or overcome the feeling she used to resort to alcohol.
How did you deal with or convey these emotions? What impact did your emotions or
behavior have on you and others?
A set of possible touchpoints to convey emotions includes developing contact with the
patient. It might include at the time of arrival at the ward, during meal times, visiting times,
getting medication, night time ward or while talking with doctors or nurses.
Emotional impacts or behaviors of the patient made me sad as I was very disappointed to
there the story of a nurse being treated in such a manner. It conveys a feeling of loneliness
and depression facing the patient. She was unable to walk which made her dependent this was
more depressing than anything else.
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Emotional Touchpoint Summary
Tell your story: Use any medium to convey your experience and highlight your Emotional
Touchpoint:
The story is of an ex-nurse, who used to work and later resorted to alcoholism and became
sick. During interaction with her, I came to know that she had a family and was now
completely alone and depressed. She became abusive at the care home and often misbehaved.
Her behavior was becoming a problem for other nurses and health care providers at the care
home. The medium used for this touchpoint was conversing and the emotional experience
was very depressing.
What, if anything, could have been different? What have you learned from this
Touchpoint experience?
The patient who was an ex-nurse could have been provided appropriate care which could
have allowed her to recover. The entire experience would have been different, in case
someone listened to the patient experience and counseled her beforehand.
The touchpoint experience allows the storyteller to go beyond bland statements. It allows
understanding emotions from their own point of view. It provides a concept to support the
patient and bring about more staff involvement for overall service improvisation. It helps in
to understand the key assumptions that matter to the patient and provides affirmation that
little things get noticed. It allows visualizing the positive and bringing immediate benefits to
the storyteller. It allows highlighting practical changes which can benefit similar case
handling with future patients.
What factors influenced (helped or hindered) your experience / Emotional Touchpoint?
How will you positively use or deal with these factors in the future to develop your
nursing practice (as linked to the development of courage as a character trait)? How
will you use this Touchpoint experience to develop your future nursing practice?
The factor that hindered my experience was unable to talk to the patient for a prolonged time
period. I was exposed to the patient for a minimum time period and did not have sufficient
Emotional Touchpoint that could help me in understanding or assimilating the patient's
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Emotional Touchpoint Summary
experience. In order to have in-depth and detailed understanding related to the patient, one
needs to have sufficient and enough number of touchpoints.
In the future, while undertaking patient touchpoint related practice, I will spend more time
with the patient. In order to deal with these factors and incorporate a positive trend in nursing,
I will use these as positive feedback. In absence of this experience, it would not have been
possible for me to understand the efficacy of having prolonged touchpoints. Nurses can
provide adequate care and appropriate nursing if they are able to understand the problems
faced by the patient well. In absence of such experience, the treatment provided by nurses
might fail in totality. This experience had allowed me to develop the courage to undertake
practice in nursing according to prolonged and detailed touchpoint experience. This
procedure will help in undertaking future nursing practice in a detailed manner.
How has this Emotional Touchpoint experience shaped your personal philosophy of
nursing?
This particular Emotional Touchpoint experience has been able to shape my personal
philosophy of nursing. This experience has allowed me to consider touchpoint experiences to
be integral and crucial for nurses to provided adequate patient care. It is a new technique and
trend in nursing that allows visualization of positive and negative aspects in a more balanced
manner. It ends in providing certain practical benefits to patients. Though some nurses
consider the approach to be deceptive in nature, I felt the hands-on benefit of adopting this
approach. It allows easy access to emotions and allows eliciting on the background
framework or information. This acts as a channel of communication between the patient and
nurses, thus allowing making improvements in case necessary. This particular experience has
also highlighted regarding the key attribute of adopting an ethical form of nursing while
practicing nursing. As the patient as not in integrated ethical approaches, which has led her to
develop sickness, hence it becomes integral to follow ethical philosophies in nursing.
What do you now need to do, learn and consider as a result of this Emotional
Touchpoint experience?
Post the Emotional Touchpoint experience, I need to accommodate the cons of Emotional
Touchpoint experience. In order that I am able to accept the positive parts of Emotional
touchpoint experience and avoid the necessary negative experience, I will need to review
various literature and case studies that highlight regarding such experience. The literature and
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Emotional Touchpoint Summary
case studies will provide me with insights into many other patient experiences which in turn
will help me in my future nursing practice. I will also need to learn regarding the ways in
which such Emotional Touchpoint experiences can be enhanced by allowing patients to open
up more regarding their experiences. This would add to the emotional value provided in such
experience.
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