Interpersonal and Transferable Skills for IT Professionals at Ocado Technology

This presentation focuses on the importance of effective communication and time-management skills for IT professionals at Ocado Technology. It suggests strategies for improving communication and time-management skills at different levels of management. The presentation highlights the benefits of effective communication, such as team building, motivation, and information sharing. It also suggests strategies for effective time-management, such as organization, prioritization, planning, and scheduling.

TASK 2
INTERPERSONAL
AND
TRANSFERABLE
SKILLS

Effective use of communication at various
levels
IT department is facing the problem of communication while working. For
this purpose, awareness has to be created at all levels for the importance of
communication. Some of the importance are as follows:
Source of information: For making decision regarding the new software
development or implementation of new technology and collecting information
from various sources, effective communication should be done.
Promotes Motivation: If effective communication is done between
employer and employee then this may act as a motivational factor. Through
this, proper working can be done and employee will be self motivated if
effectively communicated.
Team Building: Effective communication may help in building the team
because employee can trust the management and other team members. Thus,
effective communication process helps in building the teams and there will be
good team dynamics which will help Ocado Technology to enhance the team
spirit.

Cont...
The importance of doing effective communication should be communicated
at all levels such as to the senior management, middle management and
operational management. Communication has to be done by adopting various
styles that are to be used at different levels. While communicating at senior
level, email can be sent by using assertive communication style. Permission
can be taken for communicating the importance of communication at other two
levels also. At middle level, email can be done and also by calling meetings, it
can be communicated by using assertive style. For communicating this matter
at junior level, notices can be placed at notice board and also training session
can be conducted to make people aware about the use of effective
communication.

Effective Time-management strategies
For completing the task within less time to achieve the organizational goals,
IT professionals should have the skills of time-management. Some of the
strategies of effective time-management skills are as follows:
Organization: Each and every task of IT professional should be organized so
that they can easily assess the work to be done. This will enable the employee
to eliminate the time consuming and unnecessary tasks.
Prioritization: After organizing the task, every task should be prioritized as
per their importance. This will help the IT employee of Ocado technology to
do the most important task first and other later on. Due to this, deadline of
performing task can be met and effective performance can be achieved.
Planning: Before doing any work, employee should do the planning of task
to be performed. This will help in doing the task as per the plans and thus,
effectiveness can be checked.

Cont...
Ignore Multi-tasking: IT employee should delegate the responsibilities to
their subordinates and other team members. Hence, multi-tasking work should
be avoided. This will reduce the overlapping of work and time can be saved.
Scheduling: Deadline should be assigned to each and every task so that
employee should have the knowledge of when to complete the allotted tasks.
This will help in doing the work efficiently. Thus, it will improve the time-
management skills of an employee.

References
Dougherty, W. T., Cheung, Y. H. and Florea, L., 2008. The
role of personality in employee developmental networks.
Journal of Managerial Psychology. 23(6). pp. 653-669.
Goetsch, D. L. and Davis, S. B., 2014. Quality management
for organizational excellence. Pearson.
Johns H., 2012. Personal Development in Counsellor
Training. SAGE.
Moog, R., 2014. Process Oriented Guided Inquiry
Learning. Washington University Libraries.

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