4.2 Develop an appropriate strategy for resolving a particular problem

To overcome the problems faced by Timbacourt Company while starting its online business, the company should use the 'Creative Challenges' strategy to identify hidden candidates. This strategy involves creating challenges for potential employees to test their skills, capabilities, creativity, and behavior. By using this approach, the company can select the best candidate for the right post, which will aid in overcoming the problems faced by the company.

Employability skills

Table of Contents
Employability skills.........................................................................................................................1
INTRODUCTION ..........................................................................................................................1
Task 1...............................................................................................................................................1
1.1 A set of responsibilities for the achievement of desired objectives......................................1
1.2 effectiveness of an HR manager against defined objectives.................................................1
1.3 recommendations for improvement......................................................................................2
1.4 Various Motivational techniques that can be used by the company in order to improve the
quality of performance................................................................................................................2
2.1 Solutions to work based problems........................................................................................3
2.2 How solution to work based problem can be communicated to individuals present at
various levels...............................................................................................................................4
2.3 Effective time-management strategies..................................................................................4
3.1 Roles played by an individual in a team to achieve the shared goals...................................5
3.2 Analyze team dynamics........................................................................................................5
3.3 Alternative ways to complete tasks and achieve team..........................................................6
goals...........................................................................................................................................6
Task 2...............................................................................................................................................6
4.1 tools and methods for developing solutions to problems......................................................6
4.2 Develop an appropriate strategy for resolving a particular problem....................................6
4.3 potential impact on the business of implementing the..........................................................7
strategy.......................................................................................................................................7
Conclusion.......................................................................................................................................7
References........................................................................................................................................7

INTRODUCTION
Employability skills is a set of transferable achievements, understanding and personal
attributes that aid an individual to enhance its skills in order to achieve more likely employment
and to be successful in the chosen skills. Timbacourt is the retail manufacture firm of high-end
fashion clothes for men and women. This company has secured the prime site within the
Westfield Shopping center in west London. In lieu of which they have intend to develop a
flagship store in United Kingdom. Therefore, the following report emphasis on the various types
of employability skills required in an organization in order to expand its business as online
business. In this report recruitment, selection and training process and methods are discussed
which in turn will aid the organization to select a right person for the right post required in the
start up of new store. In this report various times management strategies are also discussed. At
last various tools and methods are used in order to solve the various problems arises at the time
of start up of new business.
Task 1
1.1 A set of responsibilities for the achievement of desired objectives.
In order to prioritize the set of responsibility; an HR manager should first set its own
responsibilities. After which he should determine the personal responsibility, direct and indirect
relationship & adaptability of an individual to learn and develop a work role (Bohlander and
Snell, 2006). After which an HR manager to set the employment legislation, business ethics and
employment rights and responsibilities in order to achieve the company desired target. Therefore,
in order to set the performance objectives HR manager should make an individual appraisal
system. Performance appraisal of an individual can be conducted by analyzing the individual
performance, its capabilities, behavior, training needs and strength and weakness of every
individual. This appraisal is normally done by the team leader or supervisor. Performance
objective can also be set by analyzing the working environment. In this supervisor need to
examine the motivation level of the individuals and the area where they are lacking behind.
Therefore, set of own and others responsibilities and performance objective an HR manager will
be able to assist the Timbacourt company to easily achieve its set objective (i.e. expansion of
business).
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HR has responsibilities to design an effective training and development program to
provide work based knowledge to the customers and enhance their skills and knowledge. This in
turn, workers will be more able to serve best srevices to the customer and enlarge Timbacourt's
profitability. So that workers will be highly able to complete the allotted work within set time.
Further, HR has to design various policies, rules and regulations to manage their staff effectively.
In addition to it. HR has responsibilities to assess workers performance and motivate and reward
their employees. For this, various performance evaluation programe can be designed and
implemented effectively in the organization. In this, personnel who has given best services must
be rewarded through monetary and non-monetary awards. While, adverse performance must be
neglected through re-designed training and development program. Further, HR has responsibility
to listen their staff problems and handle out effectively.
1.2 effectiveness of an HR manager against defined objectives
HR manager has various powers against the achievement of defined objectives of the
Timbacourt Company. HR manager has the right to select the various person for the various post
developed at the time of starting up of new store. HR manager conduct the recruitment and
selection process in order to find out the right person for the right post. Once a person is selected
than training needs of employees who are recruited for the job. Training needs of every
individual is identifying by knowing its strength and weakness (Consultancy, 2007). Moreover,
HR manager is also liable to set the various goals, handle the working of the organization and
manage the inflow and outflow of the cash from the organization.
At the initial stage, Timbacourt's HR should conduct a test of all the persons. The
marking criteria for the test should be developed so that person's ability can be judge in an
effective manner. After that, person who have been founded able should be selected. Selection
should be done on the basis of person's ability. After it, employee's training and development
need must be satisified throgh conducting an training and development program. It will help to
enhance worker's skills and their performance as well. Furthermore, worker's should be
motivated regularly through various motivational theories.
1.3 recommendations for improvement
In order to overcome the various problems faced by the Timacourt company at the time of
starting its online business store HR manager should take into consideration the various
measures:-
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1. Manager should see that recruitment and selection process conduct for the selection of
new employees should be in the fair and healthy manner. HR manager should see that
right person is selected for the right post considering its skills and knowledge.
2. HR manager should also tries to analyze the various problem which could be faced by
the parent company while expanding its business into online terms (Cook, 2009).
Advance analyze of the problem which could be faced by the company will aid the HR
manager to overcome the problem of availability of funds, human resource and materials.
3. HR manager should also make an attempt to find out the training needs of the every
individual present in the organization in order to conduct the various training sections on
time.
4. HR manager need to make efforts to conclude the various post generated at the time of
expansion of the company. Therefore, in lieu of which HR manager should analyze the
person required for the various posts.
5. It can be recommended that Timbacounrt's HR should establish an effective
communication system to identify worker's problems so as to handle it effectively.
6. It must be advised that work should be given on the basis of standardization and
specification. It tells that allocation of work should be done on the basis of worker's
ability, skills, knowledge and there area of interest. So that, they will enjoy the work with
high efficiency.
1.4 Various Motivational techniques that can be used by the company in order to improve the
quality of performance.
In order to improve the quality of performance in the company; HR manager should
consider the various Motivational techniques which are as follows:-
Create a positive working environment:- HR manager should make an attempt to create
a positive working environment where an individual is performing the various task (Gatewood,
Feild and Barrick, 2010). This in turn will aid the company to improve the quality of
performance of every individual.
Make expectation clear: - Supervisor should make expectation clear. Supervisor should
try to properly communicate to the individual employee what an organization need from them
and what are the company expectation from them.
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Believe in employee: - Supervisor/ head need to believe in its employees. They need to
trust in them; that whatever they are doing is beneficial for the both.
Provide feedback: - In order to motivate the employee an organization should make
efforts to provide continuous feedback to the employee about the work performed by them. This
in turn will aid the employee to work more effectively in order to achieve the set benchmark.
Provide professional enrichment: - An organization should make an attempt to
encourage its employees either to continue their education or participate in various
organizational activities. Employee should be provided reimbursement or should be sending to
workshops and seminars in order to enhance their skills.
Maslow's hierarchy: In this theory, HR should satisfy various needs such as physiological,
safety, love and belonging, esteem and self actualization needs. Physiological need comprises
basic needs comes at first priority such as food, shelter and clothing. There after, saferty needs in
terms of personal and financial security must be satisfied through better salary, insurance,
gratuity and pension. After that, love and belonging tells that employees are the part of society
hence, they desire to maintain a good relationship with the colleagues. However, esteem needs
tells that all the employees must have authority and freedom to do their allotted work. At the end,
self autualization needs comes which includes recognizition needs. In this, HR should appreciate
the employees who are performing well and assist them to enhance their performance through
high motivation. Thus, by satisfying all the needs, HR will be highly able to motivate their
employees and improve their performance in an significant manner.
2.1 Solutions to work based problems
There are various work based problems which an organization faces while performing its
various activities. Some of the work based problems are discrimination, poor working culture,
harassment and bullying. Therefore, various solutions which an organization can undertaken in
order to solve various work based problems are as follows:-
Identification of the problem:- First step which a company should need to undertaken to
develop the solution to various work based problem is HR manager should make an efforts to
identify the various problem which are arising in the organization (Houston, 2005).
Evolve the various alternative solutions: - Once problem has been identified than
organization should make attempt to evolve the various alternative solutions for the problem
faced by the company related to the work.
4

Select the one best solution: - After various solutions has been identified; company
should select the one best alternative solution in order to solve out the work based problem that
arises. Company can use various training method and motivational strategies to solve out the
problems.
Implement the best solution: - After the selection of one best alternative; company
should implement the solution in order to overcome the various problems.
Evaluate the results: - Last when solution has been implemented company should
evaluate the results. They should find out whether the work based problem has been resolved or
not. This can be done by taking feedback from the employees or making the performance
appraisals.
Identifying worker's training requirement will also provide great assistance to determine
the areas for potential improvement. Evaluating training and development program helps to
determine its limitations. Henceforth, by redesigning the program with innovative and new
equipment will helps to mitigate worker's work based problems. It must be keep in mind that
workers should be provide in-depth knowledge of their working requirement. So that, they will
be highly able to manage their time effectively and complete the task within prescribed time. At
the end, it is also very essential to re-evaluate the programe and assess its effectiveness. Thus,
HR can determine the effectiveness of new program and do modification if required.
2.2 How solution to work based problem can be communicated to individuals present at various
levels.
Managerial level: - In order to communicate the solution to work based problem at
managerial level Timbacourt company can use affinitive style to communicate to the members.
Information or solution to an individual’s present at managerial level can be communicated
through drafts, board meeting or by face to face communication.
Tactic level: - Solution to the individual present at tactic level can be informed about the
work based solution by using authoritative style. Thus, at the same time individual present at
tactic level can be informed through e-mails and general meeting (Katiraei and Iravani, 2006).
Operational level: - Solution to work based problem can be communicated to the
individual by using coaching style. Therefore, in lieu of which Timbacourt can communicate to
large number of individual present at operational level by organizing the conference or seminars.
Job description
5

Basis Management level
(Floor manger)
Staff level
(sales personnel)
Job title Floor manager of Timbacourt Timbacourt sales personnel
of
Location West London, UK West London, UK
Report to Floor manger report to the
senior manager
Sales personnel report to
floor manager.
Job purpose Floor manger will be liable to
control all the activities which
are performed on the
particular floor
To sell and listen queries of
the customers.
Job duties and
responsibilities
 To elevate sales level
of the store
 To motivate
employees in order to
enhance productivity.
 To persuade
customer to purchase
the product.
2.3 Effective time-management strategies
There are various types of time management strategies that an individual can use in order
to save its time. Some of strategies which an individual can perform are as follows:-
Set priorities: - An individual in order to save its time can set priorities. He should
distinguish its work according to its importance (Mason, Williams and Cranmer, 2006). More
important work should be completed first and then least important task.
Avoid Distraction: - An individual should make an efforts to stay away the things and
the persons who create the distraction especially when an individual is performing the important
task. Continuous focus on the work will aid the individual to complete its task early and in better
way.
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Focus on Quality: - An individual need to be focus on the quality of the work not on the
time consumed. Completing the work by focusing on its quality actually save the time of the
individuals because quality of work reduces the chance of errors and omissions.
Avoid multitasking: - In order to save time an individual should avoid multitasking.
Multitasking of the work simply increases the time; it does not save it (Kerr and et.al., 2006).
Multitasking of work creates distraction and confusion in the mind of an individual which in
increases the consumption of the time.
Scheduling: Through scheduling of different tasks, workers can easily manage the time. In
this, they have to allocate time for the different functions and assure that work must be complet
within allotted time.
Prioritizing: After scheduling, workers should identify that which tasks is more important
than compare to others. By setting priorities, personnel will be greatly able to complete most
important tasks initially and there after, other tasks should be completed.
3.1 Roles played by an individual in a team to achieve the shared goals.
There are enormous numbers of roles which are performed by an individual in a team in
order to achieve the shared goals. Out of which some of them are explained below:-
Planner :- An individual as the role of planner generate the various ideas and solve
difficult problems by using creative, imaginative ideas and considering the free thinking (Elliot
and Lewin, 2011).
Coordinator :- An individual as a coordinator identify the talent of other team members,
clarify the desired goals, create confident in the mind of other team members and at the same
time make an efforts to create motive the other team members.
Resource investigator: - An individual as a resource investigator make an attempt to
identify the opportunities and solve the various problems that are causing barriers towards the
achievement of the shared goals.
Implementer: - An individual as a Implementer tries to convert all the ideas and
solutions into practical terms in order to solve the various problems and achieve the shared goals
and objectives of team and an organization as a whole.
Specialist: - An individual as a specialist provide various important and logical
knowledge to the other team members (Knowles, Holton and Swanson, 2014). These specialist
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are of single-minded and are highly dedicated. Therefore, an individual as a specialist make an
efforts to enhance the skills of all the individuals present in the team.
Therefore, these are some of the roles which are played by an individual in a team in order to
achieve the shared goals.
3.2 Analyze team dynamics.
Team dynamics are the psychological and unconscious forces that aid an individual to
influence the direction of the team's performance and behavior. Team dynamics are created by
the nature of the team members, their behavior, personalities and working relationship among all
the members present in the team. Therefore, team dynamic analyze is very important part of the
daily working life (Mason, Williams and Cranmer, 2009). This team dynamic analyze has the
large impact on the various factors of the organization. This analyzes affects the staff retention
rate, company reputation, profitability ratio of the company, team and individual performance
and it also aid the Timbacourt company to find out whether every individual is enjoy their work
or not. A team dynamic is good when an individual who conducted the team dynamic analyze is
available to improve its overall team performance and is able to find out the best individual from
the team. Similarly, a team dynamic analyzes can be negative when it cause the unproductive
conflict, demotivation and present team to achieve its set goals.
Furthermore, coordination also have an significant impact on team dynamic. For instance,
if HR established effective coordination between workers who are operating at distinct levels
helps to build team work and vice versa. In addition to it, supportive is a leadership model in
which senior should provide their support to newly recruited staff and provide full assistance to
eliminate their work related problems. Insecurity must be eliminated to establish an effective
working environment.
3.3 Alternative ways to complete tasks and achieve team Goals.
There are various ways by using which a team can achieve its goals. Therefore, some of the
ways which Timbacourt Company can use are as follows. Firstly they should schedule all the
activities in a systematic manner. Secondly, they should allot the work to every team members
according to its capabilities. Thirdly, a team head should check whether the individual team
member is able to complete its task properly or not (Shahidehpour and Ferrero, 2005). Therefore,
all these in last aid the team members to complete the allocated task properly in order to achieve
the set target.
8

Segregation of duties between different personnel is an effective way to complete the
assigned task and achieve goals. In this, task should be given within the time and it is the
responsibilities of the worker to meet the deadline strictly. Another way is responsibilities can be
given to the expertise member. In this, expertise member should be given full authority and
rights to allot work to their juniors and complete it within prescribed time. This in turn,
Timbacourt will be able to achieve targeted goals and success as well.
Task 2
4.1 Tools and methods for developing solutions to problems.
Different types of tools and methods which Timbacourt can use in order to develop the
solution to the various problems arise at the time of starting up of new business. Thus, some of
the tools and methods which company needs to follow while conducting the selection process are
as follows:-
Screening:- Timbacourt should undertake the first step of screening. It should randomly
conduct the preliminary interview selection in order to find out the candidates that are not
suitable for the job offered to them (Wilton, 2011).
Interview:- Interview should be conducted by the Timbacourt in the panel form so that
no discrimination is made by the interviewer and at the same time interviewee also feel
comfortable. Interview is conducted in order to test the confidence level of the individual which
is very important in the set up online business.
Group selection method :- Group discussion should also be conducted in order to check
the skills and knowledge of the individual and this capabilities to speak in front of the other
(Naff, Riccucci and Freyss, 2013). This method also said the company to find out how much an
individual knows about the company and its surrounding.
Thus, these are some of the tools and methods which Timbacourt Company should
undertaken in order to overcome the problem faced the company while starting its online
business.
4.2 Develop an appropriate strategy for resolving a particular problem
An appropriate strategy which Timbacourt company can use in order to overcome the
problem faced by the company while starting its online business of sale of men and women high-
end fashion clothes is “ Creative challenges identify hidden candidates”. Use of this strategy will
9

aid the company to choose the right and the best candidate for the right post (Stanis, Schneider
and Anderson, 2009). This in turn will assist the company to resolve the problem faced by the
company at the time of set up of the new business. This strategy is also used by the company at
the time of recruitment of the new candidate. In this case company creates various challenges in
front of the individual in order to check the skills, capabilities, creativity, and behavior and
patience level of the individual. This in turn aid the company to find out the best individual
employees who are able to take their business to the high extent and at the same time helping to
solve the various problem arise at the time of working and expanding its business.
Through this strategy, Timbacourt can bring challenges and worker's should be judged
that how they face the challenges and bring success to the organization. The strategy enable HR
to determine highly talented, skilled and able employee who will contribute high success. For the
success of the strategy, judgement criteria should be decided effectively. In this, staff must be
evaluated on the basis of their performance, ability, working attitude, creativity and behavior.
They must have the ability to take decisions to remove working problems so that they can do
work without any operational hazards.
4.3 potential impact on the business of implementing the strategy
After the implementation of the appropriate strategy selected in the above question will
affect the company both in positive and negative manner. Use of this strategy will aid the
company to overcome the various problems faced by the company (like sales related problem,
creating awareness among the customers, problems related to entry and various laws imposed by
the government) at the time of starting of its online business (Stoner and Milner, 2010). This
strategy will aid the company to select the best candidates for the post which in turn will aid the
company to overcome various problems by giving various ideas and suggestion. Creating
challenge may motivate some of the candidates but at the same time it can negatively affect the
behavior of the individual. Therefore, use of this strategy can on the other hand increase the
problem for the Timbacourt Company. There will be potential impact of the implementation of
the above given strategy because by using same firm will be able to select best employees. Due
to this reason firm will select only talented employee in its workforce which will enhance firm
productivity. Thus, there will be positive impact of above given strategy on the business firm.
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Conclusion
From the following report it can be concluded that there are various problem which are
faced by the Timbacourt Company while starting its new online business in UK. Therefore, in
order to overcome the various problem selection and recruitment process has been improved in
order to select the right person for the right post. In this report various responsibilities of the HR
manager is also discussed which are necessary for the achievement of the set target. At last
effective time management strategies are also conclude which in turn will aid the company to
achieve its desired goals by saving the time.
11

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Wilton, N., 2011. Do employability skills really matter in the UK graduate labour market? The
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