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Employability Skills in Travelodge | Report

   

Added on  2020-01-23

12 Pages4290 Words31 Views
Employability Skills
Employability Skills in Travelodge | Report_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Own responsibilities and performance objectives.................................................................31.2 Own effectiveness against defined objectives.......................................................................41.3 Recommendations for improvement.....................................................................................51.4 Different ways to use motivational technique to improve quality of performance...............5TASK 2............................................................................................................................................6TASK 3............................................................................................................................................63.1 Roles of people in a team to achieve goals...........................................................................63.2 Analyzing team dynamics.....................................................................................................73.3 Alternative ways to complete tasks and achieve goals.........................................................7TASK 4............................................................................................................................................84.1 Tools and methods for developing solution to problems......................................................84.2 Appropriate strategy for resolving a particular problem.......................................................94.3 Potential impact on the business of implementing strategy..................................................9CONCLUSION..............................................................................................................................10REFERENCES .............................................................................................................................11
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INTRODUCTIONIn order to work in an organization, it is important to have employees who have skills andknowledge so that the job assigned to them can be performed effectively. There are different setof skills required in order to perform a job. In this context, it is important for individuals toidentify the requirement of improving skills and accordingly, strategies should be develop withthe help of which desired organizational goals and objectives can be achieved (Danial andMohamed, 2014). It includes skills like communication, leadership, problem solving, timemanagement, decision making, etc. Employees are the face of organization and it is essential thatfirm identifies workers who possess specific set of skills that will be helpful in operating thebusiness operations effectively. Present report is about Travelodge Hotel which aims atdeveloping strong customer base by providing high quality services. This report covers ownresponsibilities and performance objectives. Further, it covers the solution for work basedproblem. Lastly, it also includes the potential impact on business of implementing strategy. TASK 11.1 Own responsibilities and performance objectivesTravelodge Hotel falls under hospitality sector and it aims at providing its customers withhigh quality services. Being an HR, it is important for me to have certain set of skills andresponsibilities which are as follows:Recruitment and selection: Being at the position of HR manager, one of the main dutieswhich I need to fulfil is to recruit and select right talent for the organization. In this context, Ihave to identify the requirement of manpower and as per the needs, recruitment has to beconducted. In recruitment and selection process, skills and knowledge needs to be analysed sothat selected employees will be able to support the firm in achieving their goals and objectives.Training and development: There are cases in which employees fail to provide theircustomers with adequate services. Main reason for this is lack of understanding of roles andresponsibilities (Chavan and Surve, 2014). In such situations, it is important to provide trainingand development programs so that they will be able to understand their roles and accordingly,services can be provided.Motivation: Motivation plays a vital role in improving the performance level of workers.In this context, it is important to identify the factors which will help to motivate them. Every
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employee has their own set of factors which when fulfilled, workers get motivated. It is myresponsibility to ensure that those factors are identified and employees are motivated.Retention: There are situations in which employees are provided with many sets of taskswhich they have to perform. In such conditions, it becomes stressful and becomes difficult toperform. Workers leave the firm for many reasons and it is always suggested to retain than tohire a new one.These are the roles being an HR manager that I have to play within Travelodge Hotel.These roles are helpful to make the firm operate its business operations effectively andefficiently. 1.2 Own effectiveness against defined objectivesThrough analysis, I will get to know the areas in which I lack. Further, it will also enableto identify where I stand. Following are the effectiveness towards defining objectives:Recruitment and selection: As stated above, this is one of the main roles which has to beconducted by me (Bilsland, Nagy and Smith, 2014). In this context, it is important for me toidentify the skills and capabilities which one possess and accordingly, the best candidate whowill be able to perform their roles and responsibilities effectually will be hired. I am able toidentify the capable and skilled employees. Training and development: In order to provide training to employees, it is important forme to identify the areas in which one needs improvement. When areas are identified, thenmanagement get the desired results out of training. However, I fail to understand the type oftraining that is to be provided to workers.Developing relationship: Different people have diverse types of issues and in order toovercome them, it is important for me to develop strong relationship with employees so that theywould share their issues and accordingly, steps can be taken to solve them. However, I am notable to have effective interaction with workers.Motivational factors: As stated above, there are different set of motivational factorswhich employees have. In this context, I fail to identify the issues they face and also, unable tosatisfy them by fulfilling their needs. In order to do it effectively, it is essential to have propercommunication skills so that workers would share their problems and accordingly, appropriate
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