The assignment content discusses the importance of developing employability skills among workers in a healthcare firm, Bupa Cromwell hospital. The report highlights that by launching patients' appointment applications and providing convenience to buyers, the firm can maintain customer satisfaction. It is also essential for the firm to assess different techniques to enhance the motivation of its workers, as motivated teams can help achieve strategic goals. Furthermore, the use of modern technology in their appointment-related operations will help create a distinct image of the organization compared to its competitors.