Assignment on Employability Skills : Hilton Hotel
Added on 2020-01-28
12 Pages3407 Words159 Views
Employability Skills
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Developing set of own responsibilities and performance objectives.....................................11.2 Evaluating own effectiveness against defined objectives:.....................................................21.3 Recommendations for improvement......................................................................................31.4 Review of motivational techniques to improve quality of performance...............................3TASK 2............................................................................................................................................42.1 Developing solutions to work-based problems......................................................................42.2 Communication in a variety of styles at various levels to develop solutions to work-basedproblems......................................................................................................................................52.3 Effective time-management strategies:..................................................................................5TASK 3............................................................................................................................................6REFLECTIVE.............................................................................................................................6TASK 4............................................................................................................................................64.1 Evaluating Tools and methods to know the problem in an organization..............................64.2 Strategies to solve the problem..............................................................................................74.3 Impacts on the business after implementing the Strategy.....................................................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONIn today's high competitive world, employers possess good amount of choice to hire andpromote employees. They have skills for acquiring, sustaining and making job successful. Here,the principle of employ ability skills is fruitful. An employee's skills and attitudes helps him tomake critical decisions, sought out queries and develop strong professional relationship in anorganization which can be defined as his employ ability skills. They are also known as 'softskills’ that are foundation of one’s career building blocks (Houston, 2005). I am working as HRExecutive in an eminent hospitality industry gem, Hilton Hotel, UK for quiet long time. Hiltonhotel is one of the largest and fastest growing hospitality companies. In this report, I amassessing my own skills and abilities to successfully perform in the Hotel.TASK 11.1 Developing set of own responsibilities and performance objectivesAs there are always job specifications for a post from an employer's side. On the otherhand, the employee himself/herself needs to set standards of responsibilities and performanceobjectives. This builds in a sense of responsibility and developing habit of accepting challenges.Working as a HR Executive in Hilton Hotel, my prior responsibilities and performanceobjectives are as follows:Own Responsibilities:To ensure and monitor smooth functioning of recruitment and selection process.Maintaining online performance system, pall roll system and monthly reporting.Providing assistance in determining departmental training requirement.Managing employee relations in the hotel to extract better performance from theemployees. To assist and resolve the queries and problems related to team members andmanagement.Requires to participate, support and advice the managers in the Hotels policies andprocedures. Performance Objectives:By working in the hospitality industry, good command over language and good1
communication skills is the primary objective.Better understanding and good knowledge of employment law and employeerelations.Flexibility should be present to respond to different work conditions.Positive attitude towards teamwork and develop motivation among the teammembers.Developing and maintaining standards to groom myself even in pressurizeconditions.1.2 Evaluating own effectiveness against defined objectives:I have mentioned above my responsibilities and set performance objectives for thecompany. Now, it is beneficial for me to evaluate my effectiveness against the desiredobjectives. First of all, it is important for me as a HR Executive to participate and support in thecompany's policies and procedures. I attain this objective by introducing the policy frameworksfor new and existing employees of the company. Secondly, my objective is to recruit right people at right post and precise time. I willperuse and monitor each and every proceedings of the recruitment and selection process. Thenew appointees will be examined on the basis of various tests and interview. Propercommunication channel will be established to make them aware about their selection procedure.After their appointment, I need to define them rules and regulations of the companywhich will help them to understand the work culture of the company. It will help them to workeffectively. Also, I require good knowledge and understanding of employment laws andemployee relations. As a HR, my objective is to retain skilled and qualified employees for the organization. Iwill make use of various motivational tools and techniques to retain them. PerformanceAppraisals will encourage and empower the employees to perform the required set standards.All these functions will require my keen participation and effectiveness to attain my jobresponsibilities as compared to my performance.1.3 Recommendations for improvement There are various business activities happening in and out of the company. Some of themare favorable and easy to deal with, while some requires experience and knowledge to makeproper decisions. I have been working in Hilton Hotel for quiet long time. During my probation2
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