Challenges Faced by Managers in Managing Employee Behavior

This article discusses the challenges faced by managers in managing employee behavior and how it impacts the success of the company. It also provides solutions to overcome these challenges.

Running head: Organization Behavior
Organization Behavior

Organization Behavior
“Challenges faced by the managers at the time of managing
employee’s behavior”.
Yes, employees are considered as an important part of the company. It has been evaluated
that employees manage the activities and also consider the responsibilities which are given by
the top management. It has been seen that there is no doubt that human asset is considered as an
intangible asset of the company. In the present changing environment it is analyzed that it is
difficult to find capable candidates for conducting the activities of the company. The activities of
the company cannot be complete if there are no employees in the company. Every company
focuses on recruiting the employees who are capable to conduct the activities with efficiency. In
many companies the employees meet the standards of the professional behavior related to the
condition of employment (Chen et al., 2015). It has been seen that these standards helps the
company to create a good working environment for every person. If the focus is given on the
standards that govern the workplace, it can be seen that it helps to ensure the behavior and also
the success in the job. It is important for the employees to behave in a proper manner in the
workplace so that it can be easy to accomplish the overall objectives. The concept of
organization behavior focuses on the behavior of the employees and it has a connection with the
activities assigned to the workers. The success and failure of the company depends on the
behavior of the employees (Shahab and Nisa, 2014).
If employees who have positive attitude towards the activities or in the company then it
can be an opportunity for the company to achieve large market share. The targets of a company
can be attained if the employees have positive and motivational behavior. The behavior of the
employees can be examined at the time of doing the activities. The image or the goodwill of the
company can only be maintained if the employees are having positive attitude towards the
overall activities of the company (Rothmann and Cooper, 2015).
Positive attitude of the employees can be analyzed if they are focused towards the
activities of the company. The behavior of the employees depends upon the culture and
environment of the company. If employees are behaving in a proper manner with the customers
then it can be easy for them to operate the activities with efficiency. The customer creates an
image of the company in their mind. If employee solves the query in a positive behavior then
1

Organization Behavior
positive image is created and it influences the customer to avail or purchase the product or the
service. When the customer purchases the product it has been seen that they focus on the
behavior of the employees. If the employees are rude then the customers will not prefer to avail
the services. Employee's behavior has a great role in maintaining the relation of the customers
(Voegtlin, Boehm and Bruch, 2015).
The performances of the employees are also impacted by the behavior. To create a
positive behavior it is important for the managers to motivate them so that positive attitude can
be enhanced by the employees (Hauser, 2014).
Managers face various challenges at the time of managing the behavior of the employees.
The challenges that are faced by the manager are diversity at work, Employee resistance, ethical
behavior, technology and innovation and targets of the company.
The first challenge is related to the diversity. It has been seen that organization is an
increase in the diverse space. There are many people of different culture and backgrounds. It has
been seen that managers should give equal value to the individuals so that employee's behavior
can be maintained and also valuable employees can feel motivated. As people are from different
background it can be seen that the managers face the issue in explaining any information to the
people (Temminck et al., 2015). So, in this case, the best step that should be taken into
consideration by the manager is to offer training to every individual so that they can gain
information and can also have knowledge in context to the activities and culture of the company.
Training will also create positive behavior of the employees towards the activities or the
operations of the company. They will feel comfortable and happy at the time of doing the
activities which are assigned to them (Li, Wong and Kim, 2016).
Next challenge is related to the employee resistance faced by the managers. Managing the
behavior of is a difficult task for the managers. It has been seen that in many cases the resources
are offered by the company so that activities can be conducted in a right manner. The change
which take place or implemented in the company can give adverse impact on the behavior of the
employees. When the discussion is not made with the employees and change is implemented
then it can be difficult to manage the change. The employees start resisting the change when the
decision is not made according to them. So, in this situation, it is important for the manager to
2

Organization Behavior
consider the views and opinion of the employees so that the change can be accepted by the
employees which are implemented in the organization. The positive and negative impact can be
evaluated if the employees resist the change in the company. The managers of the company
should emphasize on the taking meetings of the employees so that it can easy for them minimize
the challenge which is faced by the managers (Parsons et al., 2015).
Next factor is related to the ethical behavior. The corporate scandal reaches a large mass
of audience in less time. The companies have the policy related to the ethical behavior within the
company. The managers face difficulty to encourage the organizational behavior and culture of
the employees (Deery and Jago, 2015). So, in this case, it is important for the managers to
implement effective strategies so that it can be easy ethical behavior in the employees can be
enhanced.
Next factor is related to technology and innovation. Information technology has a great
role in the workplace communication. The workplace also gives influence on how the individual
and group behave in the company. Technology helps to bring efficiency to the activities
completed by the employees. The challenge faced by the managers is related to searching the
ways in which the technology can be reduced the workload. It can be evaluated that the people
who are not satisfied will not be able to give their best towards the activities which are assigned
to them. So, it is important for the manager to consider the latest technology so that employee's
behavior can be maintained and their frustration level towards the activities can be reduced. It is
important for the managers to focus on the considering the latest technology so that in a proper
manner the activities can be completed. By giving effective training it can be possible to manage
the behavior of the employees (Korn, Funk and Schmidt, 2015).
The last challenge focuses on the targets and goals of the company. There are many
managers who face the challenge is context to the targets and objectives. It has been seen that
there are many employees who are not able to achieve their goals and also their behavior is not
good. In this case, the manager has to face the issue related to the behavior of the employees
(Strom, Sears and Kelly, 2014). If the behavior of the employee is not managed in this case, then
it can be difficult for the employee to conduct the activities in a proper manner. So, it is
important to give focus to the offering training and conferences so that activities can be
conducted in a right direction. Through training, it can be easy for the employees to get proper
3

Organization Behavior
knowledge of the activities (Shonin and Van Gordon, 2015). If proper knowledge is achieved
then it can be simple for the employees to achieve goals and objectives in a right manner. It can
be evaluated that if the behavior of the employee is negative then it is not possible for them to
achieve goals and objectives. So, to accomplish goals and objectives it is important for the
managers to focus on the giving training to the employees so that activities can be conducted
smoothly.
So, by analyzing the paper, it has been seen it is important for the employee to have
positive so that the activities can be managed. But a manager plays a great role in managing the
activities. They focus on giving training and motivation which help to accomplish goals and
objectives in an effective manner. Satisfaction level is also one of the factors that should be there
in the employee so that behavior can remain positive towards the activities of the company.
4

Organization Behavior
References
Chen, I.H., Brown, R., Bowers, B.J. and Chang, W.Y., 2015. Work‐to‐family conflict as a
mediator of the relationship between job satisfaction and turnover intention. Journal of advanced
nursing, 71(10), pp.2350-2363.
Deery, M. and Jago, L., 2015. Revisiting talent management, work-life balance and retention
strategies. International Journal of Contemporary Hospitality Management, 27(3), pp.453-472.
Hauser, L., 2014. Work motivation in organizational behavior. Economics, Management and
Financial Markets, 9(4), p.239.
Korn, O., Funk, M. and Schmidt, A., 2015, June. Towards a gamification of industrial
production: a comparative study in sheltered work environments. In Proceedings of the 7th ACM
SIGCHI Symposium on Engineering Interactive Computing Systems (pp. 84-93). ACM.
Li, J.J., Wong, I.A. and Kim, W.G., 2016. Effects of psychological contract breach on attitudes
and performance: The moderating role of competitive climate. International Journal of
Hospitality Management, 55, pp.1-10.
Parsons, K.M., Young, E., Butavicius, M.A., McCormac, A., Pattinson, M.R. and Jerram, C.,
2015. The influence of organizational information security culture on information security
decision making. Journal of Cognitive Engineering and Decision Making, 9(2), pp.117-129.
Rothmann, I. and Cooper, C.L., 2015. Work and organizational psychology. Routledge.
Shahab, M.A. and Nisa, I., 2014. The Influence of Leadership and Work Attitudes toward Job
Satisfaction and Performance of Employee. International Journal of Manajerial Studies and
Research, 2, pp.2349-0349.
Shonin, E. and Van Gordon, W., 2015. Managers’ experiences of meditation awareness
training. Mindfulness, 6(4), pp.899-909.
Strom, D.L., Sears, K.L. and Kelly, K.M., 2014. Work engagement: The roles of organizational
justice and leadership style in predicting engagement among employees. Journal of Leadership
& Organizational Studies, 21(1), pp.71-82.
5

Organization Behavior
Temminck, E., Mearns, K. and Fruhen, L., 2015. Motivating employees towards sustainable
behaviour. Business Strategy and the Environment, 24(6), pp.402-412.
Voegtlin, C., Boehm, S.A. and Bruch, H., 2015. How to empower employees: using training to
enhance work units’ collective empowerment. International Journal of Manpower, 36(3),
pp.354-373.
6

Organization Behavior
7

Organization Behavior
8