Importance of Employee Engagement Programs in Retaining Talent and Improving Company Performance: A Study on Marks & Spencer

This research aims to identify the significance of several schemes of staff motivation for talent retention and enlightening business performance. It includes literature review, methodology, data analysis, and recommended practices. The study is conducted on Marks & Spencer, and the findings reflect the perception and viewpoint of 30 employees. The research highlights the importance of employee engagement programs in retaining talent and improving company performance.

Unit 11 Research Project
(To identify the significance of several schemes of staff motivation
for talent retention and enlightening business performance. A study
on Marks & Spencer)
1

Chapter One: Introduction...............................................................................................................3
1.1 Research Aim and Rationale.........................................................................................3
1.2 Research Questions.......................................................................................................3
1.3 Research Objectives......................................................................................................4
1.4 Significance of the Research.........................................................................................4
Chapter Two: Literature Review.....................................................................................................4
2.1 Introduction of literature review......................................................................................4
2.2 Main Body........................................................................................................................4
2.3 Conclusion of Literature Review......................................................................................6
Chapter Three: Methodology...........................................................................................................6
3.1 Research Approach...........................................................................................................6
3.2 Research Strategy.............................................................................................................6
3.3 Research Methodology.....................................................................................................6
3.4 Research Tools.................................................................................................................7
3.5 Sampling...........................................................................................................................7
3.5.1 Identifying Population and Research Site.....................................................................7
3.5.2 Sampling Strategy.........................................................................................................8
Chapter Four: Findings (Data Analysis and Presentation)............................................................10
Chapter Five: Discussion (Data Interpretation).............................................................................14
Chapter Six: Conclusion, Recommendations and Implications for Further Research...................27
REFERENCES..............................................................................................................................28
2

Chapter One: Introduction
Employees performs their roles and responsibility in more effective if they are highly motivated
in organisation. Motivation and employee engagement programs plays essential role in
organisation which not only helps in improving company performance but also allow them to
satisfy customers (Al Aina and Atan, 2020). Present research is conducted on a aim to identify
importance of various employee engagement programs in retaining talent and improving
company performance. This research include literature review in research methodology data
analysis and cretain recommended practices,
1.1 Research Aim and Rationale
Aim:
The aim is to Identify the importance of various employee engagement programs in retaining
talent and improving company performance. A study by Marks & Spencer
Rationale
The research topic is chosen for two main perspectives, such as personal and professional.
The research relates to developing motivational schemes within the organization to retain
talented employees while increasing the organization's productivity. From a personal perspective,
research is linked to the development of various skills such as research skills, analytical skills,
communication skills, and many more. In the context of the professional perspective, the
research will lead to the gathering of various pieces of information that can be used by
researchers in their future work. The main of choosing this present research project is to enhance
my current skills as well as knowledge as well as to apply these skills into the practical one in
future life so that can have a better professional life in future time.
1.2 Research Questions
 Explain the need for talent motivation in an organization?
 What types of motivational schemes does Marks & Spencer use to retain and motivate talent?
 What challenges does Marks & Spencer face as it does not focus on employee motivation
programs?
1.3 Research Objectives
 To observe the essential for talent motivation in an organisation.
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 Determine types of motivational schemes Marks & Spencer uses with the aim of retaining
and motivating talent.
 To recognize the challenges Marks & Spencer faces because it doesn't focus on employee
motivation programs.
1.4 Significance of the Research
In order to retain employees for a longer period of time motivation helps in increasing
employees which help them to retain talent in effective manner. Present report is conducted on
the importance of employee engagement program in retaining talent and improving company
performance. This research is significant as it allow company to identify different type of
modulation schemes and employee engagement practices through which they can retain
employees and can assure long-term growth and productivity in industry.
Chapter Two: Literature Review
2.1 Introduction of literature review
Literature review is an overview of previously published works associated to the topic. In simple
terms this is basically a piece of academic writing which demonstrate understanding and
knowledge of the academic literature of specific topic. This part plays important role in
analysing secondary information that helps investigator to fulfil research objectives in effective
manner. Mentioned below literature review on the selected topic of various employee
engagement programs in retaining talent and improving company performance is being
underlined:
2.2 Main Body
Need for talent motivation in an organization
As per the viewpoint of Anlesinya and Amponsah-Tawiah, 2020 talent management plays
essential role in an organisation as it is a full scope of HR processes that helps in attracting,
onboarding, developing, motivating and retaining high performing employees. With the help of
managing talent organisation can significantly make improvements in business performance. As
per... talent motivation is needed in an organisation in order to encourage and motivate
employees to enhance their performance which in turn significantly related towards higher
4

productivity of the business. In addition to this it has been underlined that talent motivation plays
an essential role and acts as a key to an organisation success (Berger, 2020).
Types of motivational schemes Marks & Spencer uses with the aim of retaining and
motivating talent
As per the view point of Leggat, Liang and Howard, 2020 there are different types of motivation
schemes such as rewards based motivation, attitude motivation, creativity motivation,
achievement motivation, power motivation, competitive motivation extra. Motivation plays
important role for an organisation as it not only helps in enhancing employee performance and
productivity but also allow organisation to retain their employees for longer period of time.
Marks and Spencer is operating in competitive industry in which it is essential for them to retain
talented experience and skilled employees for a longer period of time (Muriithi, 2020). In this
with the help of taking advantage of different types of motivations schemes such as reward
motivation, achievement motivation, creativity motivation Marks and Spencer can effectively
motivate their employees and can retain them for longer period of time.
Challenges does Marks & Spencer face as it does not focus on employee motivation programs
As per the view point of Shet, 2020motivation is an essential element for an organisation
irrespective of its size and scope. There are number of challenges that Marks and Spencer can
face if they not focus upon motivation program. In this there are some certain challenges such as
low performance level of employees, lower level of productivity, lower satisfaction among
consumers across and low organisational profitability and negative review in market. These are
some of the challenges that Marks and Spencer can face if they not emphasize upon employee
motivation program. It has been underlined that challenges will lead Marks and Spencer to face
backlash among market that can affect the long-term growth and profitability (Tamunomiebi,
M.D. and Worgu, 2020).
2.3 Conclusion of Literature Review
From literature review it has been concluded that motivation plays important role in
organisation and it is needed to perform with highly talented and skill employees which helps in
5

enhancing overall growth and profitability of industry. There are different types of motivations
schemes that Marks and Spencer can implement in order to overcome the challenges like
decrease in performance and productivity of organisation in market segment.
Chapter Three: Methodology
3.1 Research Approach
Research approach is mainly a process and a plan which is inclusive of steps of broad
assumptions to detailed method of data analysis, collection and interpretation. Research approach
is an important aspect of research methodology (Wassell and Bouchard, 2020). There are two
types of research approaches which is inductive and deductive in order to fulfil objectives of
present research researcher with the help of deductive approach present data and information.
The main reason behind taking advantage of this method is that it explains the casual relationship
among variable and concepts.
3.2 Research Strategy
Research strategy is defined as a step-by-step plan of action which provide direction to
investigator thought process. Main reason of this element in research methodology is that it helps
in introducing the principal components of the study such as research areas, topic, research
design and the research methods. There are various forms of research strategy which is inclusive
of action research, survey, observation, experiment and many more. In order to conduct present
research investigator with the help of survey form collect appropriate and reliable information
and data out of the selected sample size. Main reason behind taking advantage of this method is
that it helps in drawing valid conclusion.
3.3 Research Methodology
Research methodology is termed as a specific process or technique which is mainly used to make
an indication, selection, analyzation of information associated to the topic. Quantitative and
qualitative are two types of research method which helps procedure to make evaluation of data
and information associated to the topic in effective manner (Wiblen, 2020). In order to fulfil
present research objectives investigator and take advantage of quantitative method. Main reason
behind taking advantage of this method is start with the help of this researcher can present
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collected data in numerical form and reflects information that has been collected from
respondent behaviour with the help of questionnaire.
3.4 Research Tools
Primary and selected or two forms of sources through which data can be collected. Both of these
methods helps in acquiring viable and appropriate mode of data collection which helps in
accomplishing research objectives (Widodo and Mawarto, 2020). In order to fulfil present
research objectives investigator undertake advantage of both forms of data collection method. In
this in context with primary method researcher gather first and authentic that of data from
selected participants. While on the other hand in contact with secondary source of data collection
method investigator analyse past findings with the help of literature review.
3.5 Sampling
This is a statistical process that helps in selecting respondents out of the whole population.
With the help of this process researcher identified group of individuals from large number of
populations. In this with the help of taking advantage of random sampling method researcher
select sample size of 30 respondents those who are employees of company. This is an effective
method which relate with primary data collection method and help researcher to collect
information in unbiased manner. With the help of this method researcher provide equal chances
to all the respondents. Along with this use of questionnaire is being done to collect information
from primary set of data.
3.5.1 Identifying Population and Research Site
In order to fulfil the objectives of present research identification of population is being
drawn with the help of random sampling method. In this specific group that has been selected to
collect data from is employees of Marks and Spencer. In this total 30 employees are selected to
collect data. While in context with the identification of research site field research locations and
research institute is selected.
3.5.2 Sampling Strategy
The sampling strategies that has been undertaken to fulfil present research objectives is
selection of target population in which direction of accessible population is being underlined. In
this is eligible criteria of sector respondents are those individuals who have proper knowledge
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about the organisation and related concepts. In this the random sampling method is being
undertaken by researcher to collect appropriate and valid information.
Questionnaire
Name:
Age:
Gender:
Email:
Q1) Are you heedful of the concept of talent management in context to business?
a) Yes
b) No
c) Neutral
Q2) Are you aware of the notion of employee retention
a) Yes
b) No
c) Neutral
Q3) Do you think staff motivation schemes impact on employee retention
a) Yes
b) No
c) Neutral
Q4) What do you think, talent management is important for Marks & Spencer employee
retention and profitability in the retail sector?
a) Yes
b) No
Q5) According to you, what are the best talent management strategies that Marks &
Spencer can implement to employee engagement to improve company performance?
a) Employee’s training tools
b) Track and Measure performance
c) Increase employee motivation
d) Strong feedback system
e) Rewards and recognition
8

Q6) What do you think, are the suitable employee engagement programs that Marks &
Spencer can execute to retain employees?
a) Employee tournaments and games
b) Team building activities
c) Recognition programs
d) Offer personal coaching
Q7) As per your opinion what are the benefits of talent motivation in an organization?
a) Continuous improvement of employees
b) Retaining of top performers
c) Increased diversity and inclusion
d) Increased productivity
Q8) According to your view, what are the most effective motivational schemes that
Marks & Spencer can use to retain and motivate talent?
a) Reward-based motivation
b) Power-based motivation
c) Incentive motivation
d) Attitude motivation
Q9) According to your opinion, what are the potential benefits Marks & Spencer can
gain by retaining employees for a long period of time?
a) Higher productivity
b) Greater employee satisfaction
c) better work quality
d) Better consumer experience
Q10) According to your opinion, how do staff motivation schemes impact retaining
employees on the business growth of Marks & Spencer?
a) Positive
b) Negative
c) Neutral
Q11) As per your perspective, what challenges does Marks & Spencer faces because it
doesn't focus on employee motivation programs?
9

a) Decrease in employee’s performance
b) Low level of workforce productivity
c) Decrease in satisfaction level of customers
Q12) What do you think, are the potential strategies through which Marks & Spencer
overcome the challenges that the company faces in implementing employee motivation
programs?
a) Provide offline and virtual training
b) Regular performance appraisals
c) Fair and transparent rewards and recognition
Q13) As per your view, which one is from Primark and Marks and Spencer is mainly
effective in implementing employee engagement programs and staff motivation schemes to
retain employees?
a) Marks & Spencer
b) Primark
c) Neutral
Q14) Provide recommendations to Marks & Spencer in executing staff motivation
schemes for employees longer period of time.
Chapter Four: Findings (Data Analysis and Presentation)
Research Findings
Research findings in context with the present research study reflect the perception as well
as the view point of 30 respondents who are employees of Marks and Spencer.
Q1) Are you heedful of the concept of talent management in context
to business?
Frequency
a) Yes 25
b) No 4
c) Neutral 1
Q2) Are you aware of the notion of employee retention Frequency
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a) Yes 24
b) No 4
c) Neutral 2
Q3) Do you think staff motivation schemes impact on employee
retention?
Frequency
a) Yes 20
b) No 9
c) Neutral 1
Q4) What do you think, talent management is important for Marks
& Spencer employee retention and profitability in the retail sector?
Frequency
a) Yes 23
b) No 7
Q5) According to you, what are the best talent management
strategies that Marks & Spencer can implement to employee
engagement to improve company performance?
Frequency
a) Employee’s training tools 13
b) Track and Measure performance 7
c) Increase employee motivation 4
d) Strong feedback system 3
e) Rewards and recognition 3
Q6) What do you think, are the suitable employee engagement
programs that Marks & Spencer can execute to retain employees?
Frequency
a) Employee tournaments and games 12
b) Team building activities 8
11

c) Recognition programs 6
d) Offer personal coaching 4
Q7) As per your opinion what are the benefits of talent motivation
in an organization?
Frequency
a) Continuous improvement of employees 9
b) Retaining of top performers 7
c) Increased diversity and inclusion 6
d) Increased productivity 8
Q8) According to your view, what are the most effective
motivational schemes that Marks & Spencer can use to retain and
motivate talent?
Frequency
a) Reward-based motivation 11
b) Power-based motivation 6
c) Incentive motivation 7
d) Attitude motivation 6
Q9) According to your opinion, what are the potential benefits
Marks & Spencer can gain by retaining employees for a long period
of time?
Frequency
a) Higher productivity 8
b) Greater employee satisfaction 6
c) better work quality 9
d) Better consumer experience 7
Q10) According to your opinion, how do staff motivation schemes
impact retaining employees on the business growth of Marks &
Spencer?
Frequency
12

a) Positive 25
b) Negative 3
c) Neutral 2
Q11) As per your perspective, what challenges does Marks &
Spencer faces because it doesn't focus on employee motivation
programs?
Frequency
a) Decrease in employee’s performance 24
b) Low level of workforce productivity 4
c) Decrease in satisfaction level of customers 2
Q12) What do you think, are the potential strategies through which
Marks & Spencer overcome the challenges that the company faces
in implementing employee motivation programs?
Frequency
a) Provide offline and virtual training 12
b) Regular performance appraisals 8
c) Fair and transparent rewards and recognition 10
Q13) As per your view, which one is from Primark and Marks and
Spencer is mainly effective in implementing employee engagement
programs and staff motivation schemes to retain employees?
Frequency
a) Marks & Spencer 12
b) Primark 10
c) Neutral 8
13

Chapter Five: Discussion (Data Interpretation)
Theme 1: Concept of talent management in context to business
Q1) Are you heedful of the concept of talent management in context to
business?
Frequency
a) Yes 25
b) No 4
c) Neutral 1
a) Yes b) No c) Neutral
0
5
10
15
20
25
30
25
4
1
Chart Title
Interpretation
As per the above graph it has been stated that 25 out of 30 respondents are aware with the
concept of talent management in terms with business. While on the other hand remaining 4 did
not aware with the same. At last, remaining 1 respondent out of 30 were neutral.
Theme 2: Notion of employee retention
Q2) Are you aware of the notion of employee retention Frequency
a) Yes 24
14

b) No 4
c) Neutral 2
24
4
2
Chart Title
a) Yes b) No c) Neutral
Interpretation
From the above graph it has been evaluated that 24 out of 30 respondents are aware with
the concept of employee retention, as per their viewpoint employee retention is a practice with an
organisation undertake to retain employees for longer period of time. While 4 respondent did not
agree with this notion and remaining 2 were neutral.
Theme 3: Staff motivation schemes impact on employee retention
Q3) Do you think staff motivation schemes impact on employee
retention?
Frequency
a) Yes 20
b) No 9
c) Neutral 1
15

a) Yes b) No c) Neutral
0
5
10
15
20
25
20
9
1
Chart Title
Series1 Series2
Interpretation
As per the above graph it that has been identified that 20 out of 30 respondents said that
staff motivation scheme impact on employee motivation, as per their viewpoint motivation helps
in enhancing employee loyalty towards organisation. While remaining 9 respondents did not
agree with the same and 1 respondent were neutral.
Theme 4: Talent management is important for Marks & Spencer employee retention and
profitability in the retail sector
Q4) What do you think, talent management is important for Marks &
Spencer employee retention and profitability in the retail sector?
Frequency
a) Yes 23
b) No 7
16

23
7
Chart Title
a) Yes b) No
Interpretation
Above graph it has been identified that 23 out of 30 respondents at the talent
management is important for Marks & Spencer employee retention and profitability in retail
sector, as talent management enhance organisation ability to enhance that production. While
remaining 7 respondents did not agree with the same.
Theme 5: Best talent management strategies that Marks & Spencer can implement to
employee engagement to improve company performance
Q5) According to you, what are the best talent management strategies
that Marks & Spencer can implement to employee engagement to
Frequency
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improve company performance?
a) Employee’s training tools 13
b) Track and Measure performance 7
c) Increase employee motivation 4
d) Strong feedback system 3
e) Rewards and recognition 3
13
7
4
3 3
Chart Title
a) Employee’s training tools b) Track and Measure performance
c) Increase employee motivation d) Strong feedback system
e) Rewards and recognition
Interpretation
From the above graph it that has been stated that 13 respondents said that employee
training tool is a best talent management strategies through with Marks and Spencer can
implement in employee engagement to make improvements in company product performance.
While remaining 7 respondents goes the tracking and measuring performance. Furthermore, 4
respondents out of 30 said that increase in employee motivation could be the best talent
management strategy. While remaining 3 respondents goes with strong feedback system. At last
3 respondents out of 30 goes with a reward and recognition.
18

Theme 6: Suitable employee engagement programs that Marks & Spencer can execute to
retain employees
Q6) What do you think, are the suitable employee engagement
programs that Marks & Spencer can execute to retain employees?
Frequency
a) Employee tournaments and games 12
b) Team building activities 8
c) Recognition programs 6
d) Offer personal coaching 4
12
8
6
4
Chart Title
a) Employee tournaments and games b) Team building activities
c) Recognition programs d) Offer personal coaching
Interpretation
From the above graph that has been stated that 12 respondents said that employ
tournament and games is the most suitable employee engagement program at Marks and Spencer
can execute to retain employees. While 8 respondents goes with team building activities. In
addition to this 6 respondents out of 30 said that recognition program would be the most suitable
employee engagement program. At last, 4 respondent course with offering personal coaching.
19

Theme 7: Benefits of talent motivation in an organization
Q7) As per your opinion what are the benefits of talent motivation in
an organization?
Frequency
a) Continuous improvement of employees 9
b) Retaining of top performers 7
c) Increased diversity and inclusion 6
d) Increased productivity 8
a) Continuous
improvement of
employees
b) Retaining of top
performers c) Increased diversity
and inclusion d) Increased
productivity
0
1
2
3
4
5
6
7
8
9
10 9
7
6
8
Chart Title
Interpretation
As per the above graph it has been stated that 9 out of 30 respondents said that
continuous improvement of employee benefit of talent management in an organisation. While 7
goes with retaining of top performance. Furthermore, 6 respondents said that benefits of talent
motivation is increased diversity and inclusion and remaining 8 respondents goes with increased
productivity.
20

Theme 8: Most effective motivational schemes that Marks & Spencer can use to retain and
motivate talent
Q8) According to your view, what are the most effective motivational
schemes that Marks & Spencer can use to retain and motivate talent?
Frequency
a) Reward-based motivation 11
b) Power-based motivation 6
c) Incentive motivation 7
d) Attitude motivation 6
a) Reward-based
motivation b) Power-based
motivation c) Incentive
motivation d) Attitude
motivation
0
2
4
6
8
10
12 11
6
7
6
Chart Title
Interpretation
As per the above graph it has been stated that 11 out of respondents said that the most
effective motivational scheme that Marks and Spencer can use is reward based motivation while
6 respondents goes with power based motivation. Furthermore 7 respondents said that incentive
motivation is an effective motivational scheme. While at last 6 respondents goes with attitude
motivation.
21

Theme 9: Potential benefits Marks & Spencer can gain by retaining employees for a long
period of time
Q9) According to your opinion, what are the potential benefits Marks
& Spencer can gain by retaining employees for a long period of time?
Frequency
a) Higher productivity 8
b) Greater employee satisfaction 6
c) better work quality 9
d) Better consumer experience 7
8
69
7
Chart Title
a) Higher productivity b) Greater employee satisfaction
c) better work quality d) Better consumer experience
Interpretation
As per the above graph 8 respondent said that higher productivity is the potential benefit
of Marks and Spencer can gain in the retaining employees or longer period of time and
remaining 6 respondents goes with greater employee satisfaction. Along with this remaining 9
22

respondents goes with better work quality. While remaining 7 goes with better consumer
experience.
Theme 10: Staff motivation schemes impact retaining employees on the business growth of
Marks & Spencer
Q10) According to your opinion, how do staff motivation schemes
impact retaining employees on the business growth of Marks &
Spencer?
Frequency
a) Positive 25
b) Negative 3
c) Neutral 2
a) Positive b) Negative c) Neutral
0
5
10
15
20
25
30
25
3 2
Chart Title
Interpretation
From the graph it has been stated that 25 respondent said that motivation scheme impact
positively on Marks and Spencer business growth. While remaining 2 respondents said that there
will be negative impact as it affects company to bring new talent and remaining 2 respondents
were neutral.
23

Theme 11: Challenges does Marks & Spencer faces because it doesn't focus on employee
motivation programs
Q11) As per your perspective, what challenges does Marks &
Spencer faces because it doesn't focus on employee motivation
programs?
Frequency
a) Decrease in employee’s performance 24
b) Low level of workforce productivity 4
c) Decrease in satisfaction level of customers 2
24
4
2
Chart Title
a) Decrease in employee’s performance
b) Low level of workforce productivity
c) Decrease in satisfaction level of customers
Interpretation
As per the above graph it has been stated that 24 respondents out of 30 said that decrease
in employees performance is the challenge M&S can face if it does not focus on employee
motivation program. While remaining 4 goes with low level of workforce productivity. At last 2
respondents out of 30 said that decrease in the satisfaction level of consumers will be the major
challenge.
24

Theme 12: Potential strategies through which Marks & Spencer overcome the challenges
that the company faces in implementing employee motivation programs
Q12) What do you think, are the potential strategies through which
Marks & Spencer overcome the challenges that the company faces in
implementing employee motivation programs?
Frequency
a) Provide offline and virtual training 12
b) Regular performance appraisals 8
c) Fair and transparent rewards and recognition 10
a) Provide offline and virtual
training b) Regular performance
appraisals c) Fair and transparent
rewards and recognition
0
2
4
6
8
10
12
14
12
8
10
Chart Title
Interpretation
As per the graph it has been stated that 12 out of 30 respondents said that with the help of
providing offline and virtual training Marks and Spencer can overcome challenges. While
remaining 8 respondents goes with regular performance appraisal. At last 10 respondents said
that fair and transparent reward and recognition help company to implement employee
motivation program.
25

Theme 13: Primark and Marks and Spencer is mainly effective in implementing employee
engagement programs and staff motivation schemes to retain employees
Q13) As per your view, which one is from Primark and Marks and
Spencer is mainly effective in implementing employee engagement
programs and staff motivation schemes to retain employees?
Frequency
a) Marks & Spencer 12
b) Primark 10
c) Neutral 8
a) Marks & Spencer b) Primark c) Neutral
0
2
4
6
8
10
12
14
12
10
8
Chart Title
Interpretation
As per the above graph stated that respondents that Marks and Spencer effectively implemented
employee management and staff motivation in order to retain employees. While remaining 10
respondents goes with Primark as effective organisation who implement employee engagement
programs and staff motivation same. At last 8 respondents were neutral.
26

Chapter Six: Conclusion, Recommendations and Implications for Further
Research
Conclusion
As per the above research it has been concluded that talent management is defined as a full scope
of human resource process in order to retain, attract, develop, on-board and motivate and talented
employees at workplace. Employees with skills are essential for business in context to enhance
productivity and performance in market segment. In today's business world there is high
competition among organisation. There are number of challenges which are affecting their
growth in this with effective workforce. Organisation can overcome these challenges and can
maximize growth in industry. Marks & Spencer is among the leading organisation which offer
high quality products and services to customers with large scale employs around different
locations around. From the literature review it has been identified that talent management is
important for organisation in order to satisfy customers.
Recommendation
 Marks and Spencer is recommended to undertake advantage of continuous improvement
of employees in order to retain top performers. Furthermore, company is recommended to
take advantage of employee engagement programs like offering personal coaching, team
building activities and recognition program. This will help in retaining skill and talented
employees.
 Marks & Spencer is also recommended to implement employees training to track and
measure their performance and take advantage of strong feedback system. With the help
of this leaders and Marks and Spencer can guide and motivate employees in effective
manner which will help company to assure or higher productivity and employees
satisfaction.
 It is recommended to Marks & Spencer leaders and managers to take advantage of
rewards-based motivation in order to increase improves productivity. This will not only
help in enhancing greater employee satisfaction but also facilitate leaders and managers
to provide a better place to employees which make them to stay for long time period.
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Implication for further Research
From the present research tit has been identified that staff motivation plays important role
in retaining employees. Talent management is the crucial element for organisations like Marks
and Spencer practice not only allow them to satisfy large base of audience but also allows them
to manage their workforce throughout different location. From literature review it has been
identified that previous research outlines states that rewards are effective practice which helps in
retaining talent. However, training on both virtual and non-virtual platform also plays essential
role in guiding employees.
REFERENCES
Books and Journals
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Commitment and Organizational Citizenship Behavior through Talent Management and
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