Employee Relations at Tesco

This assignment delves into the realm of employee relations within the retail giant Tesco. It examines the influence of human resource management strategies on fostering positive relationships between employees and employers. The analysis also considers the role of trade unions and collective bargaining in shaping these interactions. Furthermore, it explores various methods employed by Tesco to encourage employee participation and involvement in decision-making processes.

EMPLOYEE RELATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Pluralistic and Unitary frames of reference......................................................................1
1.2 Modifications in trade union have impacted relationship of employees..........................2
1.3 Main players role in relationship of staff members..........................................................3
TASK 2............................................................................................................................................4
2.1 Process Tesco company should follow at the time of dealing with various conflict
conditions...............................................................................................................................4
2.2 Main features of relations of employees in conflict situation..........................................5
2.3 Effectiveness of procedures used in conflict....................................................................6
TASK 3............................................................................................................................................7
3.1 Negotiation role in collective bargaining.........................................................................7
3.2 Affect of negotiation strategy for particular situation......................................................8
TASK 4 ...........................................................................................................................................9
4.1 Impact of European Union industrial democracy.............................................................9
4.2 Compare methods to gain involvement and participation of employees in process of
decision making......................................................................................................................9
4.3 Impact of human resource management on employee relations....................................10
CONCLUSION .............................................................................................................................11
.......................................................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Relationship of staff members is called as Industrial Relation which is concerned with
the conceptual, emotional and practical relationship among the staff members or employer of an
organisation. If the relationship between employer and workers will be good, then the
productivity of company will also be increased (Ahmad and Shahzad, 2011). Tesco is a big retail
company of United Kingdom. This business firm provides electronics, books retailing, clothing,
toys and also provide internet related services. Under this given report mentions about pluralistic
and also unitary frames of reference. Modification in the trade union have impacted staff m
members relations. Some of the main players plays necessary role in employee relations. Solving
the conflict, there are some key features or specifications of employee relations. In an
organisation, there are roles of negotiation in collective bargaining. There are some effects or
influences of EU on industrial democracy in the UK country. In this present report, mentioned
that Tesco compare several ways which company are used in order to gain participation as well
as involvement of staff members in decision making process. In a business firm, there are some
affects of HRM on relationship of employee. In a particular situation, there are some impacts of
negotiation strategy.
TASK 1
1.1 Pluralistic and Unitary frames of reference
Unitary perspective and Pluralistic frames of reference are given below:
Unitary Perspective- It is a kind of thinking style, values, practices and also attitudes
related with membership of an organisation and also a management in an effective or better
manner. It is totally depends on statement in order to achieving the goals as well as objectives of
Tesco business firm and also its success (Avey and et.al., 2010). The employees of Tesco
business enterprise and their various roles and responsibilities which should be divide with the
similar objectives, attitudes and also values. This perspective found some of explications through
implementation of mission as well as vision statements and also measuring prosperity actualized
through achievements of fixing the goals or aims. Unitary frames means that workplace if a
company is not for arising the conflict among employees or employers or their unexpected
behaviour. From dispute or conflict, the productivity of an organisation will be affected.
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Pluralistic framework- In this perspective, Tesco business firm perverts its company in
to various its powers or also small parts. Each group has their own respect and loyalty and also
they give respect to their managers or leaders. They always in favour of their employer and
listen their guidelines in a proper manner. Pluralistic perspective are segmented in to the two
different parts which are trade unions or management. Aims and also values of both group are
different from each other. Under this, there is a big role of management which will be minimum
towards the controlling, coordination and enforcing (Bach and Kessler, 2011). The role of trade
union is acts as a legal representatives of staff members. If in case there is dispute arise among
employer or trade union's members, then the trade union solve the dispute or conflict with the
help of collective bargaining or arbitration. The collective bargaining helps inn solving the issue
in a very good way because they are expert in this field and it will be good for the company's
growth and development. Many of the companies represent pluralism in better and also suitable
manner. It will be helpful in making business relations better as well as good.
1.2 Modifications in trade union have impacted relationship of employees
During 20th century, trade union becomes more powerful but in 1991 year, court taken
decision for trade union that they can file case for any types of damages if damages are held
during strike and also case name was Taff vale case. Trade union is very necessary for
organisation. With the help of this firm can retaining, growing and attracting membership from
new place of work of a company and it should be identify that by expansion workplace of Tesco
organisation has modified for managers as well as employees. Before 20 years ago, demand of
trade unions are broadly varied. In 1920 year, existing industries of coal mining were diminution
and it can cause cut in the wages of workers (Cai, Jo and Pan, 2011). Under 1926 year,
employers of organisation minimized employees wages and maximizing the hours of their
workers. Miners of companies gone on strike and also request to other members of Trade Unions
to aid them. Strike was started from mid night and between all some workers died. All these
changes are impacted on employees relationship after coming the trade union in a proper form. It
was the first trade union and relationship between workers and employer was not so good and
harmonious. After after some time, the relationship between both of them are slowly slowly
developed. There is a need to trade union to situated again their credential as a partners in the
growth and productivity. It is the highest structured groups which can provide a better effort
towards the development of community. The trade unions are directly included with the
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economic system of manufacturing or distribution and they are affected the policies related to
social, environmental and economic. Staff members give their contribution in maintaining the
development of company along with maintaining relationship among employer or staff members.
They also promote the democracy and rights of people and workers in an effective manner.
1.3 Main players role in relationship of staff members
Employees relationship plays very important role in any kind of organisation because as
per them company can work effectively and efficiently manner as well as they can achieve
decided goals and objectives (Crespo and et. al 2011). In Tesco organisation, there is harmonious
relation between employees or managers and it is helpful in increasing productivity of company
this organisation is very successful. For systematically maintain healthy relationship and
coordination among employees and employers in cited company so have to be conducted some
important and appropriate programmes and activities with the help of them they can
communicate and interact with each others as well as develop friendly environment in
organisation. It mainly includes three elements which all are stated under following:
Role of employees:
Workers of the company has played very important role in developing and effectively
growing enterprise. As well as they can assists to achieve vision and mission with the help of
new and smart ideas.
 Employees has playing role as technical experts because they use the new as well as
innovative tools and methods in whole firm so they can efficiently complete their set
activities or task.
 Workers always believes in unity, that's why their main focus on build cooperation
between all employees so from this healthy and friendly environment will be developed.
Role of employers
 Employment of organisation has important for managing over all activities and works in
company (Dreyer, Hauschild and Schierbeck, 2010). From this, they analyse and also
identify working capabilities as well as skills of a particular employees on the basis of
assign the works to them in a proper manner.
 Main role of employers in organisation is to provide proper training to workers so from
this they can properly learn and enhance their performance of working. Training and
development programmes provides over all data and information concerned to an
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organisation, works, internal environment, major competitors, present trends of market
etc. on the basis of decided their long term and short term objectives.
Trade union roles
 It is working for workers and also welfare of labour that's why government of UK has
enchanted and regulated some effective rules and regulations for workers (Farndale and
et. al 2011). In some of the organisation has discrimination nature among all employees
that's why they all are do not treat equally on the basis of colour, religion, cast,
occupation and many others.
 It helps to developed equality of payment to workers because in some of organisation
does not pay equally because employers sometimes create bias nature among workers by
this they may be demotivated towards their workers as well as decreasing their working
performance.
TASK 2
2.1 Process Tesco company should follow at the time of dealing with various conflict conditions
The relationship of employees is important in organisation but some times, conflicts is
developing among employees or managers. In Tesco organisation, there will any types of dispute
arise, then under this case it is follow some procedure to solve them in an effective manner. Most
of the times, workers do attack and it is kind a conflict but sometimes, it is manageable for Tesco
organisation to face this type of situation when Tesco company do some things or activities in
against of workers or team members (Flammer and Luo, 2017). The way or procedure of every
business form is different in different conditions. To resolve these all issues Tesco company use
a procedure:
To identify the problem- Before solving any issue or problem, firstly there is a need to
identify it and the causes behind it. There can be many reasons for arising the dispute like for
instance:
 bad behave or unfair treatment with workers.
 Less training provide to employees.
 Unsafe and negative working environment.
 Harassment with female workers.
 Management issues.
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Way of solving dispute- Under this, sometimes this company has to take some actions to
solving the conflicts. There are some managerial actions to remove the conflict from an
organisation. There are some negotiations of conflict should be required (Frone and Trinidad,
2012). This business enterprise use many ways to resolve conflicts and these are:
 Provide good and positive working environment for employees.
 To provide them safety workplace.
 To communicate or interact in an effective way with workers.
 Maintaining healthy relationship.
 Listen suggestions or opinions of employees.
 Through providing all kind of facilities to staff members.
 To take off all kind of issues of harassment and also provide safety and security to
female employees.
Execute dispute solving procedures- Company execute this overall process of issues
solving in many of the following ways:
 By consulting with share holders of company.
 Appointing a arbitrator which is a common for two conflict parties.
It is overall procedure which this organisation use to resolve problems or conflict.
2.2 Main features of relations of employees in conflict situation
To resolve or make proper solution of conflict then in this kind of case there should be a
communication which should specialist in this area. There is a need of maintaining open session
or interaction environment for hortatory workers to communicate regarding the any issues related
to work in an organisation. From this, the employees will be encourages and they will talk about
their issues openly without any fear (Hogh, Hoel and Carneiro, 2011). Sometimes in Tesco
organisation, conflict arise between female and male employees because of ineffectual
apportionment of their business work . From this, in company there is bad conditions or
situations can be created which will directly impact on sales, growth and also on productivity of
an organisation. In relation to particular dispute situation, there are several key features of
employees:
Hindering relationship between female and male employees of Tesco organisation-
Dispute condition like collective conflict which can hinder relationship between all male or
female workers of Tesco organisation. Some times, from this the discrimination arise and the
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male staff members do not respect female members and they increase their voice or shout on
women and it can be impact on business operations of company and also reputation. Through
this type of situation may give advantage to starting the negation relationship between the male
or women workers which are employed in this business organisation. It may be also affect on
customers because they can not served good in an effective manner.
Dissatisfied with an entity- It is an other key factor of relationship of employees in
dispute condition. In case of conflict situation, management of Tesco company will not take any
appropriate actions against it, then it will create discontentment against it and staff member will
not work in an efficient manner (Kim and Rhee, 2011). So, to resolve issue or problems, the
management has to appoint an arbitrator, mediator which is commonly called as conflict parties.
From improving it, the productivity or profitability of Tesco organisation can be improved or
enhanced.
2.3 Effectiveness of procedures used in conflict
Conflict procedure which is used through Tesco company during any dispute arising
which is measured in form in collective situation of dispute. To resolve all issues or dispute this
business enterprise use the procedure related to dispute handling. In this procedure or procedure,
the management or employees are take part in this process. From this, all staff members of Tesco
organisation can be impress their ideas as well as views views that are connected with efficient
allotment of work in this business organisation. All employees of this organisation can be ask to
their employer about the reason with is behind the conflict (Mahal, 2012). If the mangers will
provide the effective and satisfied solution to workers then it will helps in resolving the conflict.
If an employer is not provide the satisfactory solution then in this case the issue is created for
managers or shareholders of company.
To resolve the conflict, it is necessary to know about the major reason buttocks it or from
which understanding conflict to arise.
Dispute responding- Many of times, managers are not more aware about conflict which
can be bother to some other person. If any person tell or state the supervisor about the conflict,
then it is the responsibility of his/ her to resolve that in an effective way.
Understand issue- The good or better way to respond of conflict situation, then firstly it
is required to know or understand the problem or reason behind the conflict and then supervisor
has to try to solve issue or conflict in which way the problem or situation is expressed.
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Work on solution- After understanding the issue or reason of conflict, then it is the Math
of supervisor to make or create the positive working environment to make the proper solution.
The procedure is proper through following all these given steps and these are helpful in
resolving the conflict in suitable form and it has to be created good impact on environment of
company.
TASK 3
3.1 Negotiation role in collective bargaining
Collective bargaining refers to negotiation between mangers or workers intention at
contract to regulate the working environment or conditions, benefits, compensation, salaries,
discipline etc. It can provide the good and proper discussion among the employers and
employees an organisation (Maurer and Chapman, 2013). In the collective bargaining process,
all employees who are working in Tesco business enterprise will select the steward who who
plays the representatives role of employees. With the help of this, all employees of this business
enterprise can be present easily their opinions, thoughts towards the management and it is most
efficient process. It is helpful in solving the issues or dispute that creates the good and positive
working environment which should provided through employer or management of Tesco
organisation. There are many different types of negotiation roles which are present collective
bargaining:
Negotiation helps organisation in making effective solution- Under this mention point,
representatives of staff members negotiates with mangers of Tesco business company with an
objective to get efficient solution in context to solve problems or also issues which are faced
through workers at workplace of company (McClean and Collins, 2011). Through this
negotiation process, all workers carried formal and proper discussion with top level management
in case if Tesco organisation who are cladding some problems in an organisation. It is the best
way to solve conflict or making appropriate dispute solution.
It helps in rising efficiency- The major objective of collective bargaining is to solve
conflict which arise between workers or managers in Tesco organisation. Reason behind conflict
can be modifying in working environment. From negotiation, managers can easily explained to
their employees regarding an explanation being arising of conflict. Under this context,
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management of Tesco organisation, can carry communication with its employees in context to
developing the efficient and effective work allotment.
3.2 Affect of negotiation strategy for particular situation
Negotiation is kind of process under which employees or management make solution of
problem in organisation. Through this productivity of Tesco company can be increased. This
company implemented suitable procedure of negotiation which will helpful in increasing growth
or productivity of company (Morris, 2012). Tesco organisation use some strategies to resolve
issues and strategies should not be impact on business related operations. It makes some
strategies which are suitable for an organisation and are competing, compromising, avoiding,
accommodative, forcing strategies.
Compromising strategies- Under this type of strategies, leaders or mangers of Tesco
organisation do not give their participation in context to resolving problems or conflicts which
are facing by employees. From this, there are problem arises between employees or employer.
Under this type of strategy, person set itself its aims or objectives. This kind of strategy is made
with an objective to negotiation of problem.
Competing strategies- In this, employer of this company variety many strategies and also
procedures which can be helpful in competing with their market competitors. Tesco company
faces many problems under this large competition for instance Mark& Spencer, Primark etc. So,
to maintain the operations of business good and effective, it is necessary to management to make
efficient and proper strategies or policies.
Accommodative strategies- Under this kind of strategy used through Tesco organisation
for make solution of problems or disputes (Morrison, 2011). It is helpful and important in
solving financial problems of a company. With the help of this strategy, manger can be motivate
their employees and provide them working environment through this they can retain in company.
Avoiding strategies- This type of strategy is generally used by employer of Tesco
company in context to resolving problems or disputes which are created between the workers at
on workplace.
Forcing strategies- The aim of this forcing strategy to achieve it personal objectives at
reasonable price.
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TASK 4
4.1 Impact of European Union industrial democracy
Under industrial democracy, there is contract in which involves sharing roles and
decision making, responsibilities and also authorities related to workers etc. in the place of work
in Tesco organisation. It is a kind of framework, that is present in company where the employees
are given are given the accountability for taking the appropriate decisions in workplace. An
Industrial Democracy can be directly affected an EU in United Kingdom. It is impacted through
legislations as growing through the EU like for instance if European Union passes a effective act
which can aids in representing role of employees or workers in process related to decision
making (Reb, Narayanan and Chaturvedi, 2014). Under this condition, the United Kingdom
government issued some guidelines and it is the responsibility of company that it has to follow
this. If in case it does not follow, then there can be some adverse affect of this like for instance
lockout arise, conflict by workers of Tesco company.
In democracy, there are some cultural differences in every country and it can be directly
affected on democracy in United Kingdom country. Like for an example, if there is any
multinational business organisation that belongs to various nation and does not concentration on
including all employees in decision making process of this business firm. If this company follow
the aspect if it is in European region. If in case, it does not follow the aspect, then there can be
problem created for company to carry out the business operations of European market in an
efficient and proper manner. The industrial democracy is directly affected through the European
Union as various types of laws that are developed which a business organisation has to follow
with.
4.2 Compare methods to gain involvement and participation of employees in process of decision
making
Tesco company uses various methods with are helpful in gaining the competitive benefits
of worker participation and involvement in the decision making process (Saleh, Zulkifli and
Muhamad, 2010). In this, there is a need to take some tools and techniques like for instance
consultation, schemes related to suggestions, attitude survey etc. The consultation is a very
effective practices which are used through this business firm which a goals in order to increase
motivation level of their staff members to take part in decision making process. Under this
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technique, manager gives chance to its staff members in context to show or state their opinions
or recommendation towards the top authority of Tesco organisation. It will be helpful in rising or
enhancing performance as well as growth of this organization. Through this, employer can be
motivate its staff members so that from this they take some steps or initiatives in favour of a
business firm. This company use another technique to motivate their workers and to take their
views from them and considers the performance, job evaluation or salary determination etc.
After knowing about the thinking of employees of an organisation can be make the
various changes in its current strategies and policies which is developed (Shuck, Reio Jr and
Rocco, 2011). To encouraging the motivation of workers, this company can use another method
and that is suggestion schemes. With the help of this, all workers are to be motivated in taking
part in process of decision making and from this, those employees who are dissatisfied, they also
can represent their opinions towards the top level authority. With the help of this method or
technique, the operations procedure of Tesco organisation which will be carried out in an
effective and efficient manner and through this employer or employees can be communicated
with each other and it aids in making their relationship better. Like for an example if in case the
Tesco make any new and effective strategy or policy which is connected with the working
conditions of this organisation the it will be beneficial for company and all employees will be
give beneficial opinions to them for continuing its business operations by using this type of
policy.
4.3 Impact of human resource management on employee relations
Human resource department is the main part of an organisation and it has directly impact
on retention of workers and by his members who are working for the betterment of a business
enterprise. In relation of this, the human resource department has to maintain the strategies or
policies of Tesco business firm that has affect on the relationship of employees or employer.
With the help of new policies, the relation among manager or staff members can be better and
harmonious in an easy way (Skakon and et.al, 2010). With the help of this, the working
environment of Tesco company will be good or positive and every staff members are working
for achieving goals and objectives of Tesco organisation. It will be helpful in providing
motivation or supporting for continue existing workers of Tesco organisation. If the human
resource department will maintain the positive working environment of a company which is
favourable for employers and the new employees can easily adopt this. From this, every person
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of this company can be work in a better way and it will helps in increasing the relationship
among employees or employer (Van der Aalst and et.al 2011). The pluralistic perspective is
very helpful in improving the relationship of managers or workers.
CONCLUSION
It is concluded from the above report that Tesco is a big retail company and in this firm
the relationship among employees is good. This business enterprise use many ways to encourage
their employee for maintaining its business operations. The emplloyee relation is very important
for productivity of a company. In this report studied about the pluralistic and unitary framework
of reference. In an organisation, the role of trade union is very important and the changes in this
can impact on employees relationship. To maintaining good relations among employees, there is
a role of different main players. To resolve the dispute, Tesco business organisation uses some
procedure and in this conflict condition, there are some key features of employee relations.
Under this given report studied regarding role and impact of negotiation in the collective
bargaining. This organisation use some methods to gain the benefits of employee participation
and involvement in decision making process.
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REFERENCES
Books& Journals
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