Employee Relations and Workplace Conflict Resolution

This assignment delves into the realm of employee relations, focusing on the significance of preserving prerequisites for innovation, employee-related knowledge protection, and organizational trust. It also examines employee reactions to talent pool membership, highlighting the importance of workplace conflict resolution and quality of life in tourism. The provided sources include academic papers, articles, and online resources, offering a well-rounded understanding of the topic.

EMPLOYEE RELATIONS FOR
BUSINESS SUCCESS

Table of Contents
INTRODUCTION...........................................................................................................................1
1.1 Unitary and pluralistic frames of references....................................................................1
1.2 Effect of modification on employee relation of the firm..................................................3
1.3 Explain the role of player performance in terms to business enterprise...........................4
2.1 Procedure followed by an enterprise during the conflict situation...................................5
2.2 Define the characteristic in the selected conflict situation...............................................6
2.3 Description on the effective process used in the chosen conflict situation......................7
3.1 Explain the concept of collective bargaining as per the role of negotiation....................8
3.2 Explain the term of negotiation scheme...........................................................................9
4.1 Description on the work of EU as per the industrial democracy in UK. .......................10
4.2 Define the term employee participation in the decision making....................................10
4.3 Effects on HR due to employee relation practice...........................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Employee relation refers to the organisations undertakes the relationship between the
employees and the employers. A good relationship provides fair treatment among all the
workers. For the positive and good worker relation in an organisation the employer and should
have good communication skills for better understanding and performance (Millward and
Brewerton, 2015). A healthy relationship between employer and the employee helps to work in
unity to achieve the goals and success. An employee must receive consistent feedback to
improve the quality of work performance. Present report is based on Marriott hotel which is
hospitality organisation in UK. They provide different types of services such as accommodation,
food services and offer other luxury services to their customers.
Under this report the healthy relationship between employee and employer motivate the
employee , effective communication, efficient working and productive employees in the
organisation is highlighted. Good relationship helps to lessen the stress, peer pressure, excessive
and insufficient workload, etc. The satisfactory relationship helps in improving and innovating
new ideas according to the trends. It also helps to get focused on future with knowing the focus
areas. Regular communication among the employees helps to solve the difficult feedbacks.
LO 1
1.1 Unitary and pluralistic frames of references
Every employee has different relationship in the organisation the worker is working. In
return, the give an innovative idea to the workplace to fulfil the trending demands of their
customers. A positive relationship of the employer and employee is necessary as one person is
not enough to handle all the responsibilities of an organisation (Tansel and Gazîoğlu, 2014). In
addition to this, it also helps in managing the employees at their workplace.
Unitary perspective frame: Under this frame the conflict among the employees is seen as
the temporary divergence which may be occurred due to poor management or lack of proper
communication for a certain time. The unitary perspective finds the expression by implementing
the mission statement. It also measures the success through the actual achievements of the
objective. It makes the workers loyal towards their work and the organisation.
Pluralistic perspective frame: The organisation turns into powerful sub groups in which
each group holds its own legal loyalties and their own set of objectives and leaders. The control
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and enforcement of the management is influenced and co-ordinated lesser. The legal
representatives of the trade union employees are deemed (Devonish and D., 2013). It gives
stability at workplace to compromise between management and unions. The role of manager
would be less commanding and enforcing. The union plays a major role in this frame. Pluralistic
frame has the disagreement and concern over the sharing of profits and the organisation. The
matters of the workplace and employees are handled by the managers.
Illustration 1: Unitary and pluralistic frames of references
(Source: Goyal, 2015)
1.2 Effect of modification on employee relation of the firm.
In order to maintain effective relations between the workers of organisation, corporation
has taken many efforts due to which growth of the firm can be in the appropriate manner
(Olander and et. al, 2016). To cope up with this, trade union should take active steps in relation
to various approaches are as to provide effective training and research programme for their
worker so they can learn and do between in their performance. With the help of these the
changes in the relation of the workers can get affected are as-
Communication- This term referred as passing of information from one person to another. This
activity in the organisation should be done in appropriate manner. The flow of communication
should be open so that each person can have the wide knowledge at the time of conflict situation.
With the help of this impressive nature the relation between worker can be effective so that no
obstacle will arise at the time of performance of activities. Any kind of barrier to communication
leads to inefficient action in organisation (Prosser, 2014).
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Unions- Every organisation has one effective team leader of the union which carries the activity
of the system in the effective and efficient manner. The change in the frame working of the hotel
group of “Marriott” leads to have overall impact on the performance of the business activities.
The environment of the union should be in the positive manner so that all worker can work in
active manner. The growth of the firm depends on the activities of the employees and employers
(Sigala and Chalkiti, 2015).
Company culture- This term help in deciding productivity and profitability of the firm. This
should be in the impressive way so that outer part can attract the worker of the organisation. This
has also impact on the working structure of the group of hotels “Marriott” the company have
different role and responsibilities with the rapid changes of the environment the working style of
the company also gets affected. The relation between the worker can help in manner to cope up
with kind of the situation in the business enterprise (Frederiksen, 2015).
Wages- The wages should be distributed among the employees in the equitable manner. No
partiality should be done in this regard otherwise it can bring the situation of low productivity
and profitability in the firm. The remuneration which is payable to employees are known as
wages. The rate of this should decide on the basis of the work assigned them. The low amount
of pay with the lots of burden of the work bring inefficient performance of the worker. This kind
of strategy has ultimately affects productivity and profitability of the firm (Goyal, 2015).
1.3 Explain the role of player performance in terms to business enterprise.
In the firm people from different background due to which everyone have their own style
of performing the activities. Every organisation has various kind of workers, managers and
government and they perform the activities as per the work assigned to them. They can perform
the activities in the well and effective manner if they are having responsibility and authority in
the same manner as per the work. The role can be understood in the easy manner with the
following approach (Chang and et.al, 2015)-
Role of government- The Government in the organisation are playing crucial role in term to
make the laws and legislation for performing the activities of the business enterprise. This have
to be followed by the each and every department of organisation to maintain growth of firm. In
order to maintain the profit survival of the organisation the all worker need to proper follow up
the rules and the regulations which are frame by the legal authorities (Satyanarayana, Sidhu and
Swathi, 2015).
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Role of managers- Managers have right to monitor the performance of the workers of the
organisation. They play an effective role in term to manage the performance strategy of the
employees. The manager of the hotel group of “Marriott” rare taking various efforts in order to
maintain the improvised relation between the workers so firm can reach to the path of the success
(Kim and Yang, 2016).
Role of workers- They perform most of the activities of the enterprise.. Without their effective
performance, an organisation cannot run its activities for the longer period. The 'Marriott' is
taking initiative to define the way that how an activity be performed in the active manner so that
growth of firm can be enhanced (Reio Jr, 2013).
Role of organisation- These are depended on the size and structure of the company. In the
business enterprise, the employees are treated as assets to the firm. The work is assign to the
workers as per their capabilities.
LO 2
2.1 Procedure followed by an enterprise during the conflict situation.
In organisation there are lots of activities which have to be performed by the employees
of the firm. During this kind of process some occur can be found which is based on the term of
the workers of the company. The group of hotel named as “Marriott” is taking various initiatives
in relation to find out the nature of the conflict (Mogorosi, 2014). Due to which the activities of
the corporation are getting harmed. This can be find on the following basis such are as-
1. Identify the nature of the conflict- The proper identification of the source of the conflict
should be done in order to make justification related to the obstacle. Firstly there is need
to know the problem and then immediate action should be taken in this regard. The
organisation should pass the effective solution so that activity of the business enterprise
can improvise as soon as possible. The gathered information should be in the wide and
true manner. For having full idea about the source of obstacle some question have to be
ask are as by whom or what cause did make you feel upset. In this order the flow of
communication in the business enterprise should in the effective manner so that wide
knowledge about the subject matter can have (Paterson, 2015).
2. Look into the incident- At this stage the obstacle has been identified and process of
giving clarification is in the process. It is necessary to know the reason of the conflict
which has arisen on which basis depth of the incident can be overlooked and judgement
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relate top this factor can be taken. Being the mediator the listening power should be good
and have to listen both the parties carefully so that company can reach to give effective
solution on the basis of the problem (Good and Cooper, 2016).
3. Request answer- After the above two process the next step is to find out the impressive
solution on regard to this obstacle. During this process the face to face interaction of the
parties should be taken. This stage is focus on the process that how the situation could be
changed. At this some this kind of question need to ask are as how the thing can be better
between you both. On the basis of their answer company can pass to have effective
judgement. The hotel “Marriott” is taking step in order to make proper solution so that
productivity and profitability of the firm can't get harmed in the large manner (Belias and
et. al, 2015).
4. Agreement- this stage comes after eh completion of all the above process. At this stage
all effective solution has been taken and now there is turn to make agreement between
both the parties on the basis of conclusion made as per the above given solution. With the
help of this process battle in the business enterprise can be solver. The mediator brings
the party and ask them to shake their hands so that relation between both of them can be
improve and activities of the hotel group can run effectively and efficiently (Mohsen,
2016).
2.2 Define the characteristic in the selected conflict situation.
In the organisation there are number of obstacle has to be arise. In the organisation if the
conflict is in relation to intra-group activities. The effective solution should be pass in manner to
this kind of the obstacle situation. These are the following features are as-
1. Injustice- The organisation activity is performed by all the workers in the equally
manner. By looking into his fact they should maintain the justice between the employees
and employer so tat the activities of the organisation can be run in the effective manner.
The in-justify activity sometime bring chaos and undesirable performance which
ultimately affect the productivity and profitability of firm. The comparative nature in
the treating way with worker brings downfall activities in the business enterprise. In this
regard hotel “Marriott” shout take initiative to improve it (Zopiatis, Constanti and
Theocharous, 2014).
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2. Distrust- this is the biggest cause behind the failure of the growth of the organisation in
the large manner, the firm has to trust on the efficiency of the worker so hat they can
perform in the well and efficient manner. Lack of trust on the employees leads to have
decline in the growth process of the business enterprise. The firm should trust on their
worker and role and responsibility should be assign as per their capability manner.
3. Helplessness- This feeling can have lot of negative impact on the performance of the
organisational activity. This kind of activities of the organisation ends to have ineffective
approach in the performance of the workers. The effective and knowledgeable team
leader should be appointed so that he can guide them in the well manner or on this behalf
achievement of organisational objective can have in the fast and easy manner
(Dombrowski and Mielke, 2013).
4. Vulnerability- this term refer as the activities of the firm can be harmed in any manner. It
is kind of manifested approach which work in the manner to bring fear about the future.
This thing should be identified and corrective action should be taken to overcome from
such kind of organisation obstacle (Kim and Yang, 2016). The hotel group “Marriott” is
taking various steps in order to bring satisfaction in the employees so hey work in the
actively manner. This will help in the manner to have positive environment in the
business enterprise.
2.3 Description on the effective process used in the chosen conflict situation.
The right process at the correct time is very essential in order to have effective solution
for the problem which has already arisen. To find out the way to solve the problem on has to the
source of the conflict. The communication activity is very important in this regard only on this
basis organisation can have wide information about the obstacles between the parties (Reio Jr,
2013). The manager of the organisation should adopt the approaches which help him to have the
effective process so that the relation of the worker can be in improved manner. Unsystematic
flow of performance of worker bring inefficiency in the profit growth of the company. In
addition to this, to have effective solution there is need to analyse the cause of the problem.
After, this activity the impressive judgement should be passed so that performance of the firm
activity can be done in the appropriate manner (Paterson, 2015). The positive environment of the
group of hotel “Marriott” is always capable in maintaining the good kind of relation between the
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workers. To have the effective and good solution to the problem whole member should work as
one unit.
The process should be in accordance with the having effective solution in this following manner.
Obstacle in the firm should be defined in the well and clear manner.
 Solution should be identified in the corrective approach.
 Proper evaluation should be made so that effective result of performance can be opt.
 The best e in various solutions should be selected.
 After, selecting the best implementation should be done to start the process
 The follow-up process should have in appropriate manner (Mohsen, 2016).
 Finally, after making proper analysation as per the above sequence it's the time to
celebrate the success.
LO 3
3.1 Explain the concept of collective bargaining as per the role of negotiation.
It is the kind of the exchange process between the give and take. It plays crucial role in
order to have productivity and profitability of the firm. In other words, this kind of activity can
be known as the bargaining process.
The role of the negotiation in term with the collective bargaining are as-
This is the kind of interactive process between the workers of the organisation. This activity is
taken into order if the workers are unhappy with the fairness and equality at business enterprise.
This process is carried in the organisation after the settlement of the mutual consideration. Give
and take is the process of collective bargaining which define the ultimate growth and
productivity to the firm. The salaries, wage rate, issues and work participation of the employees
is maintained in the good manner (Millward and Brewerton, 2015). This process helps in to
ensure the growth of the firm and take initiative in order to maintaining the profit survival of the
firm. The hotel group of the “Marriott” is taking negotiation technique in the process to maintain
the fairness of work distribution between the employees of the organisation.
 Obligation to negotiate in the fair term- This has to be maintained in the equal manner
on the following basis -
1. Meeting should be done on regular basis(The Art of Negotiating, 2016).
2. The subject of the bargaining is being on the following basis are as salary, Wages hours and
terms and condition of the employment.
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3. In this process only related matter should be taken.
4. The negotiation agreement which is to be passed should be inclusive of the reasonable aspects
and response should be given in the effective manner (Devonish, 2013).
 Extent of bargaining- It should be bases on the significant topics are as salary, work
distribution, hours and health benefits to the worker of the organisation. The law of the
business enterprise has divided the process of collective bargaining in following manner -
1. Necessary subject of bargaining- The topic of the negotiation should be based on the term
which should be inclusive of the topic which are based on true and fair value of the faith
(Importance of Employee Relations - Why Employee Relations at Workplace? 2016).
2. Unlawful subject- This activity is inclusive of these topics which are already prohibited from
the collective bargaining process (Swailes and Blackburn, 2016).
3. Permissive subjects- The parties can make negotiation process on the subject for which they
are not prevented. Impasses- The agreement should be made ineffective manner. At the time of the no
conclusion of the particular topic the group member of the hotel can reach to the final
decision.
 Employee strike- At the time when employees go on strike to define their dissatisfaction
towards work related matter. It is the kind of the intelligent strategy. It can be done only
when labour union have already submitted the 150 days of table of bargaining, final order
for PI all before the 10 days of approval.
3.2 Explain the term of negotiation scheme.
It is the planned action which is to be performed in order to achieve the set target of the
business enterprise. It plays crucial role in term of deciding the firm actions. This is very
effective technique to make improvement in the relation of the workers. The hotel group of
“Marriott” is taking initiative to determine the corrective plan of action so that in accordance
with this strategy goal of the firm can be achieved within the stipulated time period (Role of HR
in Employee Relationship, 2015). In order to make this approach successful the following
strategy should get into process-
Prepare- This is initial stage, at this level, preparation of the content of negotiation is
come into the process. This should be made as per area of problem arising.
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Information exchange- The information should have on the basis of true and revenant
manner. This should be in proper manner because the justification has to be made on this
following gathered information.
Bargain- The give and take is the essential steps in order to make the exchange process
effective. At this level, the mutual concern should be given in the well manner.
Conclude- These should be signed by the both parties with the agreed concern
(Importance of Employee Relations - Why Employee Relations at Workplace?2016).
Execute- This is the process when plan of action has to be implemented in the well and
effective manner. At the time it is any kind of difference between the actual and planned then
necessary step should be taken in this manner (The Art of Negotiating, 2016).
LO 4
4.1 Description on the work of EU as per the industrial democracy in UK.
The industrial democracy has great impact on the working of the EU which involves the
activities as making decision in relation to matter of the employees and there should be equal
distribution of the share and authority of the work. The EU are taking various efforts for
establish councils in order to maintain the growth of the workers. They are taking various
measures to improve the performances of employees so that system can achieve the goal and
objective of the organisation. The negative part of the activity of the EU is that the used to pay
low wage rate than the standard charge set by the company this process can be known as
dumpling. It has majorly affecting the working of industrial democracy of the UK (Mohsen,
2016).
4.2 Define the term employee participation in the decision making.
Worker involvement is the process which employee participate in day to activities of the
organisation in order to achieve the goals and objectives of the organisation. This activity helps
in bringing effectiveness and efficiency in the organisation. The workers should take decision in
the firm so that designed objectives can be achieved within the stipulated framework. They are
taking initiatives to have better practical solution of the company for this purpose there should be
proper flow of communication (Good and Cooper, 2016). This thing can be happen if there is
regularity in the work participation of the employees of the company. It can be said that
employer participation leads to the efficient working and make organisation successful.
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4.3 Effects on HR due to employee relation practice.
The human resource manager of the department play the crucial role in order to maintain
the relationship of the workers. The profitability and productivity of the firm largely depend on
the activities of the employees and employer of the business enterprise. The role of the human
resource managers are selection, training, career planning, employee participation and job
satisfaction (Goyal, 2015). They should work in the manner to have their eyes on the
performance of the workers. The HR of the firm should perform the activities in the manner that
can motivate the worker in the good manner.
The role of the human resource manager are as follows-
1. Take steps in order to bring improvement in the worker's relation.
2. Workplace quality should be maintained in the effective manner.
3. A good kind of assistance should be provided to the workers.
4. Complaints of the workers should be listen carefully (Olander and et. al, 2016).
CONCLUSION
The employees’ relation help in deciding goals and objective of organisation. The
improved relation between the workers help in having systematic flow of working in the business
enterprise. From this assignment, it has been concluded that this has majorly focused on the
various activities related to the subject like trade unions, conflict situation of the firm. The hotel
group of “Marriott” is taking many steps with regard to maintain the relation between worker so
that firm can maintain the productivity and profitability in the well and effective manner. The
worker is to be treated as assets to the organisation without their support business activities
cannot be performed in positive manner.
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Importance of Employee Relations - Why Employee Relations at Workplace?, 2016.
[Online].Available through: <http://www.managementstudyguide.com/importance-of-
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Role of HR in Employee Relationship, 2015. [Online] Available through:
<http://www.managementstudyguide.com/role-of-hr-in-employee-relationship.htm>.
[Accessed on 22nd August 2017].
The Art of Negotiating, 2016. [Online]. Available through:
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