Employee Satisfaction Human Resource Management
Added on 2021-04-16
21 Pages7092 Words60 Views
Leadership ManagementProfessional DevelopmentData Science and Big Data
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Running Head: HRM 1Human Resource Management
HRM 2ContentsIntroduction......................................................................................................................................3Research problem.........................................................................................................................3Research objectives......................................................................................................................4Literature Review............................................................................................................................4Identification of the problem........................................................................................................5Career progression (Independent variable)..................................................................................5Employee Satisfaction (Dependent Variable)..............................................................................5Relationship between career progression and employee satisfaction..........................................8Methodology....................................................................................................................................9Sampling......................................................................................................................................9Data collection.............................................................................................................................9Data analysis................................................................................................................................9Ethical consideration..................................................................................................................10Research limitations...................................................................................................................10Finding and Discussion..................................................................................................................10Other factors affecting employee satisfaction............................................................................11Discussion of findings................................................................................................................12Recommendation and implementation..........................................................................................14Recommendations......................................................................................................................15Limitations.................................................................................................................................15Conclusion.....................................................................................................................................16References......................................................................................................................................17Appendix........................................................................................................................................20Interview....................................................................................................................................20List of figuresFigure 1: Maslow's theory of need...................................................................................................7
HRM 3Introduction In the current business environment, it is not only essential for the organizations to earn profit but also important to satisfy the employees with their job role. In the competitive environment, retention of the employees is not an easy task, until the organization provides them the opportunities of career progression. This can be done by effective goal setting and career concealing so that employees can be able understand their capabilities and develop effective action plans in order to achieve their organizational goals (Goyer, 2010). There are some processes or techniques for the career progression i.e. personal development training, planning and management development, career counseling, and mentoring. These are the ways to provide continuous learning on the job and achieve benefits from the skilled managers for the specific skills. Managers provide suggestions to the allocated persons related to technical and administrative problems and important knowledge and skills in order deal with those problems (Arulmani,Bakshi & Leong,2014). Career progression is the procedure by which employees are able to enhance their capabilities, plan accordingly and achieve growth and success in their job role. Further, career progression includes being aware of professional values, goals, and organizational objectives (Brown, 2002). Along with this, it also includes continuous learning new things, applying new skills, and taking advantage of available opportunities and taking risks for making the organization productive and effective to achieve the goals. The key objective of the career progression is to improve the current performance of the employees and take benefits of future jobs (Chan & Mai, 2015). This report examines and analyzes the impact of career progression onthe employee satisfaction in the hospitality industry. The study recommends also how the organization can take advantage by designing career progression plans in order to enhance the job satisfaction level. Along with this, the study would also be beneficial for the future researches as it can be a source of literature for them.Research problemVarious researches reveal that the employee satisfaction with career progression is positively related to the job satisfaction. There are various organizations using career progression
HRM 4methods to satisfy the employees but there is dissatisfaction among the employees during the progression process. If the career progression is not fully successful then there can be high level of employee dissatisfaction. The key objective of career progression is to facilitate management in taking effective managerial decisions related to promotions, pay increases, layoffs and demotions (Zainal, 2012). In this research, following questions will be asked:What is level of employee satisfaction in hospitality industry?What is the impact of career progression in the hospitality industry?Research objectives Key objective of the study is to analyze the career progression and its impact on the employee satisfaction in the hospitality industry. The research objectives of the study are discussed below:To analyze the level of employee satisfaction in hospitality industry,To determine the impact of career progression on employee satisfaction in hospitality industryLiterature ReviewThe key objective of the literature review is to provide deep analysis of the specific issue of the job satisfaction. After the identification of the issue, this literature review considers the career progression as the independent variable. In the literature review, different books and journal articles are studied in order to analyze the previous researches on the concept of career progression. The impact of career progression on the employee satisfaction in the hospitality industry is analyzed as the research concern (Walsh, Chang & Tse, 2015). This issue is chosen because it is observed that there is high level of employee revenue rates in the hospitality industry. In the hotel industry, employees have key role in providing great experience to the guests. The consumer relations are reflected by the employee satisfaction at the work. So, it is important to keep the employees satisfied as their motivation level impact on the guest experience. Along with this, job progression is vital for the employees as it is helpful in making the employees more responsible to handle the tasks. The literature review tries to study the importance of career progression for enhancing the motivation and satisfaction level of the employees.
HRM 5Identification of the problem Various studies are done on the employee satisfaction in the hospitality sector. There are various factors affecting the satisfaction level of the employees within the organization. Those factors are working hours, pay scale, challenging job, and management style etc. Career progression has an important role in the employee satisfaction. Career progression (Independent variable)For the career progression of the employees within the organization, organizations and managers are involved. Employees have to decide what they want from their careers, what are their objectives and goals and managers need to identify their skills, capabilities and knowledge so that training can be given accordingly. Further, organization provides employees benefits, time and salaries based on their requirements, and support them in achieving their goals and objectives. Career progression is directly associated to the satisfaction of the employees in such manner that employees feel valued from the organization. So, employees feel more satisfied withtheir job and would never want to leave the organization. That is the reason; organizations shouldinvest in the career progression program of the employees in to make both organization as well as employees successful. Hospitality industry is the service-oriented industry that depends upon the guests and customers who want to avail the services. The services are provided by the employees in hotels so, they are considered as the valuable assets in the hospitality sector. Along with this, many departments in the hospitality industry directly deal with the customers so they are an important part of the industry. It is analyzed that employees can be inspired by providing them effective responsibilities based on their capabilities. This process can satisfy them in their job role and enhance their career (Deery & Jago, 2015). According to Zainal (2012, pp. 15-20), it is important to have proper understanding of hospitality, career progression and promotion opportunities for the employees. In current situation, individuals are spending high amount in order to enhance their career in the hospitality industry. In order to collect relevant data related to hospitality sector, people need physical skills.As the result, the skills are useful and effective to show their knowledge. Employee Satisfaction (Dependent Variable)One of the key objectives of the study is to establish the level of employee satisfaction in the hospitality industry. The concept of employee satisfaction has been broadly studied over the
HRM 6years. Employee satisfaction can be described as how people feel about their job and various aspects of the job. It is the degree to which people are satisfied or dissatisfied in their job roles. Employee satisfaction is basically defined as the agreeable emotional condition that comes from the appraisal of individuals’ job or job experience. Employee satisfaction at the workplace is effective responses to the wide range of situations of individuals’ work i.e. supervision, pay, and working situations. In current time, hospitality industry has been able to attract young talents who have chosen this sector as their preferred career. The nature of work is now changing continuously and the aspects that can keep the employees satisfied in their job role are also changing. Hospitality industry considers that employee satisfaction is the most important factor in order to retain their valuable skills. It is observed that the challenges and responsibilities associated with the job matters more than their salaries (Chiang, Birtch & Cai, 2014). For this, work environment is one of the factors that enhance the employee satisfaction within their job role. According to Cole (2016, pp. 756-780), an employee spend most of the time at their workplace. It is observed that while spending the time in workplace, they need motivation to perform their tasks effectively. In the modern practices, motivated people have contributed their best in achieving the goals and objectives due to competitive edge (Cole, 2016). Further, the factors employee satisfaction and management are the important parts of the hospitality sector. Itis also observed that employees who are working in the positive environment have high level of morale and provide job satisfaction within the organization. There are various factors that impacton the employee satisfaction i.e. appreciation, bonus, praise, and motivation. It is important and beneficial to enhance the morale of the employees within the hospitality sector. Next, engaging the employees in the decision-making process also enhances the employee satisfaction in the organization. Along with this, hospitality sector also focuses on the customer satisfaction as thereis the significant link with the employees and client satisfaction. Further, it is also analyzed that the satisfaction level of the employees is not affected by the customers’ satisfaction. It is also studied that view points of the clients about the brand image depends upon on the behavior and services provided by the employees. There are some theoretical frameworks provided by researchers that reveal the importance of employee satisfaction in the organizations.Maslow’s Hierarchy of need
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