Employee Satisfaction at Workplace under Pandemic Situation: A Case Study on Marks & Spencer

Unit 11 Research Project
Business

Executive Summary
The pandemic of covid-19 has affected the business organizations in a negative manner. the
people have lost their jobs as there was cut down in the rates of employment. Due to this, it is
essential that it is essential for the businesses to retain the employees who are with the companies
so that they can work to achieve the business objectives. the employee satisfaction plays an
essential role in the pandemic situation. For doing so, a research is being undertaken which
involves data collection through primary and secondary research. For secondary research,
literature review is being used while for conducting primary research, questionnaire will be used
which will help achieving the research objectives.

Contents
Executive Summary.........................................................................................................................2
Research Topic: Employee satisfaction at workplace under pandemic situation............................1
INTRODUCTION...........................................................................................................................1
Research Aim...............................................................................................................................1
Research Objectives.....................................................................................................................1
Research Rationale......................................................................................................................2
Research Questions......................................................................................................................2
Literature Review ...........................................................................................................................2
To understand the concept of employee satisfaction...................................................................3
To analyse the various ways applied by Marks & Spencer for employee satisfaction during
COVID-19...................................................................................................................................3
To determine the different benefits obtain by Marks & Spencer by satisfying their staff..........3
Methodology and Data Collection ..................................................................................................4
Data analysis and interpretations ....................................................................................................9
Research Outcomes.......................................................................................................................12
Conclusion and Recommendations ...............................................................................................12
CONCLUSION..........................................................................................................................12
RECCOMMENDATION..........................................................................................................13
Reflection & Recommendation of alternative research methodology500.....................................13
REFERENCES..............................................................................................................................14

Research Topic: Employee satisfaction at workplace under pandemic
situation.
INTRODUCTION
The COVID-19 pandemic has had huge as well as swift impacts upon the workplace. Moreover,
the global lockdown and travel bans have turn over anticipations related to work nature and
interaction of corporate. Additionally, individuals have identified that they do not have to be
into offices, that they may get much of the aspects done remotely. Employee satisfaction is
regarded as the happiness level or contentment a staff feels for their jobs In addition to this, it is a
vital aspects of any firms or businesses. When staff feels happy as well as satisfied with work
and management of culture, they put its effective potential for developing the entity successful.
A satisfied workers is one of the affirmative into its approach. They are proactive, committed
and productive for contribution towards organisational objectives. Along with this, the prioritise
staff satisfaction would enhance their bottom line profitability, develops low staff turnover as
well as improve whole business productivity & performance. In order to accomplish this
research, the chosen company is Marks & Spencer. It was established in year 1884 and also one
of the well known retail brand that have headquarters is in London, England, UK. They mainly
deals in selling clothes, home & food products. The topics which are going to be discussed in
this report are aim, objectives, rational and questions of study. Moreover, literature reviews,
methodology & data collection, data analysis & interpretation. Apart from this, conclusion,
recommendations, reflectional and alternative research methodology are also provided in this
research.
Research Aim
“To analyse the employee satisfaction at workplace under pandemic situation. A case study
on Marks & Spencer”.
Research Objectives
 To understand the concept of employee satisfaction.
 To analyse the various ways applied by Marks & Spencer for employee satisfaction
during COVID-19.
 To determine the different benefits obtain by Marks & Spencer by satisfying their staff
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