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Boosting Motivation Level of Employees

   

Added on  2019-09-26

11 Pages3474 Words191 Views
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ENERGY CO.Change Management Case Study
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Table of ContentsIntroduction......................................................................................................................................2Current problem...............................................................................................................................2Literature review..............................................................................................................................3Analysis...........................................................................................................................................4Strength and weakness of organization...........................................................................................5Recommendations............................................................................................................................6Conclusion.......................................................................................................................................7References........................................................................................................................................8Appendix..........................................................................................................................................9Action plan.......................................................................................................................................9
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IntroductionIn this present paper, we will discuss the change management case study of Energy Co. The paper also describes the current problem, literature review, analysis of problem, strength, and weakness of the company, and based on the analysis recommendations has been made with the action plan to solve the problem. The Energy Company is the national utility company which provides the energy service to approximately 4000,000 consumers, and the target audience of thecompany includes commercial, industrial and domestic. The company operates in all over the United Kingdom, and it is the energy service provider due to which the company is highly regulated by the health and safety requirements, services, prices and corporate social responsibility. As the complaint level of the company is higher than the industry average due to which the company needs to improve the customer services in order to stand out among the competitors within the same industry. The total employees of the company are 450, and the operational budget of the company is £ 40 Million.The managers are responsible for the decision making which impacts on the day to day operations in order to achieve the goals and objectives of the department. But the current regulatory environment has changed due to which the change is required in the organization which needs to manage the company in order to maintain the overall performance of the company. The change in the organization impacts on the morale of employees which needs to bemotivated by the operational manager in order to maintain the performance of employees. Current problemThe current problem in the organization arises change in the procedure and policies of the organization in order to achieve the standards set by the internal senior team and externally by the regulators. But due to the improper management of change in the organization leads to assets failure, increase in the sickness absence level, dissatisfaction related to the work procedures and policies which impact on the overall performance of the company. The problem arises in the organization shows that it is due to the improper change management in an organization as the employees in the organization are resistance to change due to which change management is necessary in order to maintain the overall performance of the company. The operational
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managers are mainly responsible for the implementing the change within the organization. The main problem is that managers of the company assume that the effectiveness can b achieved through satisfying the internal as well as external objectives of the company, but they are not concern about the people due to which overall performance of the company is impacted.According to the management grid the leadership style of the managers are country club in which the managers are concern about the production but they are not concern about the people in an organization due to which the company has suffered asset failure, feeling of contentment among the employees, low morale of employees and others which impacts on the overall performance of the company. The manager should have the team approach in which they are considered both about the people as well as the production of the company.Literature reviewAccording to the Pierce & Delbecq et al., 1997 the change management is defined as the adoption of process, idea, and procedure which leads to change the behavior of an organization. Berger et al., 1994 states that the change management continues the process which enables to align within the marketplace in order to stand out among the competitors within the same industry. The organizational change is the complex change which transforms through the complex adaptive system model, and it includes three stages, namely, increases in threshold and tension, organizing, and implementation of the new configuration (Cameron et al., 2015). It is the movement which enables to improve the efficiencies and effectiveness of the organization through implementing the new procedures and policies within the specific period of time. The Burnes et al., 2000 explains that the organizational change management is the continuous process which enables to match the capabilities of the company according to the volatile environment. Yammarino et al., 2003 states that the change management in the management process which leads to change in the behavior of employee through changing in the process and policies of the company. The researchers have attempted the organizational change as the individual perspective. According to the Clarket et al., 1994 states that the organizational change is required to deal with the pressure of the environment in order to survive in the competitive market. Vakola and Nikolaou et al., 2005 state that the change management is the challenge for
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