How to Engage Employees Throughout the Employee Lifecycle: Insights for Hospitality Industry

Running head: HOW TO ENGAGE EMPLOYEES IN THE EMPLOYEE LIFECYCLE
HOW TO ENGAGE EMPLOYEES THROUGHOUT THE EMPLOYEE LIFECYCLE
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1HOW TO ENGAGE EMPLOYEES IN THE EMPLOYEE LIFECYCLE
Introduction:
Employees are considered to be an asset for an organization in any industry
because the level of effort and hard work from the worker's side decides the
performance and productivity of an organization. Therefore, retaining a skilled and
talented workforce for long-term goals is needed for the human resource
management of a big business brand. In the UK, there are different large hotels such
as The Royal National Hotel, Park Plaza Hotel, The Tower Hotel, Hilton Hotel London
Metropole, Strand Palace Hotel and many more others which consist of a human
workforce and human resources managed effectively (Hotels 2023). On the other
hand, the lifecycle of an employee refers to different stages in the career of a worker
which beings with the process of attraction and ends with separation within an
organization. Therefore, it is necessary for a brand to keep the workers engage with
different activities so that they can go through all the stages of employment in an
organizational context. The lifecycle of an employee encourages evaluation and
make betterment in the experience at each stage of this framework. This research
will understand how large hotels in the hotel industry can keep workers engage and
can have better outcomes from employee lifecycle.
Discussion:
The role of human resources in engaging the workers:
According to different researchers, an engaged employee is having an
emotional commitment to an organization as well as its goal. A large hotel in the UK
such as Park Plaza Hotel is quite focused on recruiting the best talent to satisfy the
target consumers. HR management of such a hotel ensures the right tools, skills
as well as environment for workers to perform their tasks with the best capability
(Employee 2021). During the pandemic, the hotel was bound to fire many employees
because of the lockdown in the entire country. After the post-pandemic situation, they
are again hiring fresh talents and the human resource team is adopting new ways to
make betterment in employee engagement such as supporting learning in the
workforce for the workers. This is because with the changing needs and demands
post-pandemic, letting the workers have adequate skillsets with proper training can
generate expected outcomes (Armstrong and Taylor 2020). Proper communication
strategy as well as external activities are the other ways to keep the workers

2HOW TO ENGAGE EMPLOYEES IN THE EMPLOYEE LIFECYCLE
motivated and engaged with workplace activities. By understanding the needs of the
workforce, the human resource of the hotel is making learning relevant and
accessible. Alongside that, with adequate resources, HRs in hotel chains are
satisfying the workers to do their jobs with proper outcomes (Mayne 2018).
How to engage and the advantages of engaging a team:
One of the key drivers of employee engagement is the opportunities for
personal a professional development. By providing workers with the chance to
community outreach activities, Hilton Hotel in the UK engages the workforce which
enhances their professional skills while working in different communities (Gallagher
2016). Alongside that, the engagement based on community activities develop a
socially responsible environment outside and inside of the organization. Giving value
to the contributions of workers is considered to be another driver or way of
engaging the employees. Considering that, Hilton Hotel exceeds in recognizing
talents by offering recognition and rewards to deserving people and the brand never
keeps skilled and talented workers unnoticed (Engagement 2020). This helps the
workers to workers to keep themselves motivated and encourages them to stay
engaged with different other activities which can help the hotel chain to have better
growth in a competitive market. The company also offers workers opportunities to
develop knowledge related to leadership and culture for future development (Bova
2020). This does not only help in running the activities of Hilton hotel with expected
outcomes, but outside the hotel premises, such workers can make a positive
footprint towards society.
There are different advantages that an organization in the hotel industry can
have such as the stress of the workers will be reduced to a certain rate. Often due
to stress and high pressure, workers cannot ensure expected outcomes
(Jordan.friedman, 2023). Alongside that, the commitment of workers can stick with
the organization because they can find that the brand is supporting the needs of
workers as employee engagement. The retention rate increases and the turnover
rate reduces with effective employee engagement in a workplace environment. If it
can be found that workers are motivated and happy with the services of an
organization, then productivity will be enhanced and better customer service can
be seen from the worker's end (Marchington et al. 2016).