Enterprise Systems Report 2022

Running Head Enterprise systems 0
Enterprise system

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Contents
Introduction.................................................................................................................................................2
Principal drivers behind businesses adopting Enterprise Systems...............................................................2
Enterprise Systems contribute to organizational performance and how do we measure such contributions 4
The organizational change management considerations necessary for successful adoption of an Enterprise
System.........................................................................................................................................................6
Reference.....................................................................................................................................................8

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Introduction
Enterprise system is software that is applied in business to handle the data of large value and it is
used to host the various applications in single software system. It helps in keeping and recording
all the applications at one place for connecting them with the same database and helps in getting
the updates and information in real-time. Real-time information in applications helps an
organization in making effective decisions and analyzing data for the growth of business. It is
also used in businesses for the effective ROI and in other matters also. It is also called a cross-
functional information system that helps in providing coordination and integration in the
business process. Enterprise systems are adopted in business for effective growth and managing
information.
Adoption of Enterprise Systems
Enterprise systems are adopted in businesses for achieving integration in business activities and
improving the effectiveness of an organization and increasing the efficiency in operations. An
Enterprise system helps the businesses by enterprise resource planning system, customer
relationship management software, and supply chain management systems. Businesses adapt the
software for the customization of data; it provides the flexibility for using the information in
real-time and it provides the data integrity. The reason for adopting enterprise system in business
is easily assessing the company information and data. It helps the employees to access the data
easily whenever it is required. It helps in managing the day to day data and information and it
provides the combined information to managers for reviewing the performance. An Enterprise
system helps the managers in checking the information about the project status, financial report,
inventory level, and performance of employees. It can be accessed by the managers of business
anytime and anywhere (Fui-Hoon Nah, 2001).
Planning and reporting capabilities
Enterprise systems help in generating the various details of reports which includes the graphics,
calculations, and statistics which helps the managers to track the performance of activities and
problems can be identified easily. An example is in manufacturing industry, manufacturing

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enterprise systems can be implemented for keeping the record of downtime, utilization of
machines and rejected products. It helps in giving the indicator to managers when any error or
problems occur. An effective enterprise system helps managers in planning and making effective
strategies. Human resource enterprise systems help to provide information about workforce and
their performance. In order to provide a plan for hiring employees , it provides all the
information about staffing levels in an organization (Nathuji and Schwan, 2007).
The efficiency of workforce will be high
In order to provide instant information, it helps in saving time and making work easy. It helps in
automating the repetitive tasks and reduces the work pressure of employees and managers by
doing the task completely by systems as it reduce the manual work. A human capital
management enterprise system schedules the duties of employees and assists the managers in
recruitment process. With the help of inventory tracking systems the process can be automated
and measure the level of inventories.
The enterprise system helps in securing and maintaining quality in data. It helps in providing
safety and quality of information. After implementation of enterprise systems, the risk of loss is
low and corruption and hacking of information are also low (Shehab, et al., 2004). Enterprise
systems also provide the benefits in saving cots, scalability, and customization. In order to
improve productivity and accessing the data with flexibility, enterprise systems are implemented
in the business. There are different types of enterprise systems which include an enterprise
resource planning system, customer relationship management software and enterprise planning
systems. The enterprise system helps in improving the workflow of the business. for the progress
of the business it is necessary for measurement and performance metrics to set the future goals. It
helps in streamlining the processes and accessing the software is simplified by user-friendly
interfaces. It helps the employees in acquiring the relevant information which is regarding their
jobs(Ward, et al., 2005).
Enterprise resource planning helps in automating the customer service process for employees.
The automation of the customer service process helps the employees in giving the customers
consistent services and experiences. Automation helps in saving time and responding to
customers on time and forecasting information for new products.

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Enterprise systems help in securing the customer's data. Every customer needs their personal data
to be secured. The customer requires safety and security after providing their personal
information to the business. It order to provide the customer’s experience, the information must
be secured (Dwivedi, et al., 2009).
In organization, every department gets benefit of enterprise systems. the different dimensions of
business are operational, managerial, strategic, IT infrastructure and organizational benefits.
Operational benefits of Enterprise systems reflect on reducing the cycle time, reducing costs,
improving productivity, improving quality and services of customers are also improved. A
managerial benefit is a key driver for implementing the enterprise systems as it helps the
management in improving decisions making. The allocation and controlling of resources in
organization improves and operations are monitored carefully and ES also helps in supporting
the strategic decisions of business (Themistocleous, et al., 2005). Strategic benefits to business
are globalization, product differentiation, bringing innovation, business growth and providing
external linkages. In business, IT infrastructure is the most affected after the implementation of
ES as it helps in reducing the error in systems and reducing the costs of IT, the implementation
of new applications is done easily and quickly as the ES provides the greater organizational
flexibility in the business. Organizational benefits are the executing of effective strategies for the
business. it helps in improving employee morale and satisfaction, employees accountability is
also high with the implementation of enterprise systems.
Enterprise Systems contribution
An Enterprise system helps in improving the performance of the organization in an effective way
by developing a plan and schedule resources and optimizing performance. Enterprise systems
help in serving different business functions like marketing, sales, manufacturing, finance, and
production. In order to assemble the data of different functions, enterprise systems help
managers of different functions in gathering the information and implement the strategies for the
growth and development of business. Enterprise systems help in presenting the performance of
organization and help in making wide decisions easily. In order to support the different business
activities and integrating the different functions as the enterprise resource planning systems.
Enterprise systems help in providing wide coordination and planning the resources and help in

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integrating the processes of business. In order to integrate the different process of business like
logistics, production, manufacturing, and human resources, enterprise systems help in
contributing and improving the performance of organization. In order to support the business
process by enterprise systems software includes the financial work of the business like payroll,
accounts payable and receivable, management of time, inventory management, pricing of the
products and in billing (Dwivedi, et al., 2009). It helps in designing the internal back-office
process of business and also in communicating with the other business partners, suppliers,
customers, and other stakeholders. It is necessary for the management to identify the process of
business which is to be automated and analyze the map for the process to be implemented in
enterprise systems.
In order to fulfill the requirements of the business and software can be customized for improving
the performance of the business. It supports in contributing and refining the efficiency of
services to customers. Quality and efficiency production and distribution can be improved by
integrating the internal process of the business. the internal process of the business includes
production, logistics, sales, and finance. Enterprise systems help in generating a uniform culture
in an organization as all the functions use a similar type of process and information for
performing the activities. Business can access the information in real-time, enterprise systems
helps the management in solving the errors and problems within the time and without any
damage to the business (Gunasekaran and Ngai, 2004).
Enterprise systems provide financial services to an organization. It helps in increasing efficiency
with the help of balanced scorecard system. Balance scorecard helps in measuring the
organizational performance across the four perspectives which are learning and growth,
customers, financial and internal business processes. Measuring performance helps in assisting
the key performance indicators. An objective of every business is to assess the financial and non-
financial costs and benefits of an enterprise system by using the balanced scorecard system of
performance management. the objective of enterprise system for financial function is to increase
the revenue and reduce the various costs which are included in the business. in order to develop
an accurate cost allocation model, enterprise systems are used in the organization (Spathis,
2006).

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In the case of the customers' perspective, it helps in establishing a joint process for reviewing and
understanding the requirements of customers. For the satisfaction of customers it is necessary to
understand the needs of customers for providing the services according to their needs. Enterprise
systems help in conducting a satisfaction survey for the ongoing passenger and customers. it also
helps in developing an accurate revenue business model which is based on financial reporting. In
internal business process, it helps in developing the policies review process and promoting the
integrated enterprise process. It also reduces the paper-based process and automation work will
be done (Shang and Seddon, 2002).
In supply chain process, Enterprise systems helps in managing the various dependencies like the
manufacturing, services and process. It helps in forecasting sale and planning for demand. It
helps in recording and managing the purchase orders and their arrival and inspection for
completing the procurement process.
Organizational change management
To adopt an enterprise system it is necessary to consider the organizational change management.
For the implementation of enterprise system it is essential to consider the change management as
it is an integral part. Changes in organizational management must be based on the objectives of
business and must consider the factors like experience, language, and region. For the
accomplishment of enterprise system implementation, change management in organization must
be recorded and considered for the effective growth of the business. Implementation of system
affects the whole organization and its size (Gable, et al., 2003). Organization change
management helps in preparing the employees in transforming the changes which must be
accepted. It is necessary to make the employees aware of the system and give information about
the systems working. Top management is responsible to train the employees about enterprise
system. Implementation of enterprise system impacts on the activities of day to day work and
with the initiative of organizational change management as it must reflect the learning curve for
the employees. It is necessary to familiarize the employees with the changes in systems as it will
help the employees effectively and management can organize the well planned and change
management program for execution (Gunasekaran and Ngai, 2004). It is necessary for an
organization to understand the components of organizational change management. it is essential

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to accept and consider the culture. The various factors which play a crucial role in determining
the employee's goals, risks and benefits are the languages, education and demographics.
Communication is the major factor for enterprise system in management as it is effective for
delivering the message on time. It is necessary to do the initial assessment before implementing
enterprise systems. the analysis of organization must be done and the areas where the change is
required and how the work will be affected after implementing enterprise system as in the
beginning problems may arise in the process.
In order to use the improvisational change strategy, it is essential to adopt the techniques for
managing, identifying and tracking the variations which happen in implementing enterprise
systems. Organizational Change management can anticipate change, opportunity-based change
and emergent change. Change management strategies must be integrated which must be process-
oriented and it consists of three phases; knowledge formulation, strategy implementation and
status evaluation (Umble, et al., 2003).
Assessment and accountability is the main step in change management as it is important for
assessing success and failure. It is necessary for stakeholder analysis as the analysis helps in
involving stakeholders in the organizational change. End-user training must be provided as the
employees require the skills and knowledge for executing the Enterprise systems (Hunton, et al.,
2003). In each process, the training for the employees must be customized for the users which
are relevant for them. Training for the employees required the money, time investment and
efforts and results are worthy as the employees will learn about the roles and they can reduce the
resistance to the change. End-user training will helps in providing knowledge to the employees
about the updated software and its using techniques. Organizational change management
includes the structural framework for the change of needs and capabilities in organization. The
enterprise system includes the steps for effective organizational change management. The step is
to clearly define the change and align it to business goals it is necessary to review the
organizational objectives and goals for ensuring the change of business ethically, financially and
strategically in right direction. During the implementation of Enterprise systems it is necessary to
determine an impact and its effects on business. For the effective application of systems it is
necessary to develop a strategy for communication. It is essential to provide effective training to
the employees and implanting a support structure in order to assist the employees in practically

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helps them to accept the change and building proficiency in their behavior. Management has to
consider the change in process and measure the performance of employees.
Conclusion
To conclude the report, an enterprise system helps in achieving the organizational goals
effectively. Implementation of ES helps in improving the working process and management can
take effective decisions for the business functions. Implementation of enterprise system includes
the two stages: project stage and post-project. The organization has to face various challenges
while implementing the enterprise systems but after the implementation it provides the various
benefits and helps in proving the performance of the different business functions. For the
adoption of enterprise systems it is necessary for the business to consider the organizational
change management for the growth and development of business. company can face cost
challenges as implementation of enterprise systems includes a huge investment. Implementation
requires additional work for the application of enterprise systems.

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Reference
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Gable, G., Sedera, D. and Chan, T., 2003. Enterprise systems success: a measurement
model. ICIS 2003 Proceedings, p.48.
Gunasekaran, A. and Ngai, E.W., 2004. Information systems in supply chain integration and
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