Reflective Study on ERP Implementation

Running head: REFLECTIVE STUDY ON ERP IMPLEMENTATION
REFLECTIVE STUDY ON ERP IMPLEMENTATION
Name of the Student
Name of the University
Author Note

1REFLECTIVE STUDY ON ERP IMPLEMENTATION
Executive Summary
This report aims to highlight the importance of Enterprise Resource Planning, in short ERP
and Business Process Reengineering, abbreviated as BPR on organizations. My report then
studies the impact they can make for the firm Radiance Dry Cleaners (RDC). As part of this
study the implementation methods are analysed and the risks and benefits are carefully
weighed. The report concludes noting that RDC will experience substantial improvement
however the organization management must adhere to some smart practises as suggested to
benefit fully.

2REFLECTIVE STUDY ON ERP IMPLEMENTATION
Introduction
My report revolves around a Sydney based business Radiance Dry Cleaners also
known as RDC. The company provides cleaning and laundry services through six stores
across multiple locations. I can find a consistent growth in their customer base as they
continue to excel in customer service however, employees can be seen to struggle with data
management. Therefore, I have suggested a few changes for their business through
implementation of ERP (Enterprise Resource Planning) solutions to increase their operating
effectiveness.
Role of ERP
ERP or Enterprise Resource Planning systems are used in addressing the problems
and opportunities of an organization. In my view ERPs can provide complete access to
important business processes of the company and make data centrally available across all the
six stores. They also help in presenting businesses a comprehensive insight on the various
operations and processes thereby assisting in more informed decision making.
ERP Implementation
Implementation of an ERP system varies mainly in two ways. These are vanilla and
chocolate methods. I will take a quick look at each of these implementation processes.
In Vanilla implementation I find business processes has to be modified to make them
compatible with the ERP system. Here core functionalities of ERP systems are used to
provide best practises in executing the various processes of the business. Hence these
processes are required to be aligned with the system rather than modifying it.
The chocolate implementation however requires us to modify the system which
makes it more suited for the user as the system is customized for specific processes of the