ERP Systems and BPR in Snow White Cleaners

Running head: ERP SYSTEM AND BPR IN SNOW WHITE DRY CLEANERS
ERP SYSTEM AND BPR IN SNOW WHITE DRY CLEANERS
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1ERP SYSTEM AND BPR IN SNOW WHITE DRY CLEANERS
Executive Summary
The business solution software majorly known as the Enterprise Resource Planning software
solution are designed to facilitate any organization with the optimum features in their
business work procedures. Implementation of such features incorporates new changes in the
system that needs to be adapted by the existing employees of the organization. These changes
are referred to as the reengineering of the processes that will renovate the existing systems
into a new and different outlook. All the changes incorporated focuses on the betterment of
the services provided to the customers, thus increasing the profitability of the organization.
However, there might be risks associated with it that might hamper the flow of the processes.
This report is about a dry cleaning agency called the ‘Snow White Dry Cleaners’ that has
decided to adapt new ERP systems and bring about BPR in their organization for better
functionality. The implementation methodology, the risks, benefits and the critical success
factors are discussed in detail to have a clear vision about the mentioned topics. Concluding,
the report highlights the future scope of the ERP systems within the organization.

2ERP SYSTEM AND BPR IN SNOW WHITE DRY CLEANERS
Table of Contents
1. Introduction............................................................................................................................4
2. Possible Roles of ERP System...............................................................................................4
2.1 Current needs, problems and opportunities of the organization......................................4
2.2 Brief overview on ERP system........................................................................................4
2.3 Possible roles of ERP to address needs, problems and opportunities of organization.....4
2.4 ERP Systems Modules suitable for the organization.......................................................4
2.5 Options of ERP Systems Architecture suitable for the organization...............................5
3. BPR and Changes in Business Process..................................................................................5
3.1 Overview of BPR and methodology................................................................................5
3.2 Current “As is” business processes of the organization...................................................5
3.3 Proposed changes to the business processes....................................................................5
3.4 “To be” business processes of the organization...............................................................6
3.5 Functional and information requirements of “To be” business processes.......................6
3.6 Reasons and benefits for organizational change..............................................................6
4. ERP Implementation..............................................................................................................6
4.1 Brief overview on ERP implementation methodology....................................................6
4.2 Comparison on vanilla and chocolate implementation....................................................6
4.3 Implementation option suitable for the organization.......................................................7
5. Change and Risk Management...............................................................................................7
5.1 Importance and process of Change Management............................................................7
5.2 Risk associated with BPR and ERP customization..........................................................7
5.3 Critical success factors (CSF)..........................................................................................7
6. Sustainable Development of the Organization.......................................................................8
7. Summary and Conclusion......................................................................................................8
7.1 Future steps on ERP project.............................................................................................8
References..................................................................................................................................9