The case study discusses the implementation of an Enterprise Resource Planning (ERP) system in an international game technology company (IGT). The ERP system aims to achieve various goals such as developing effective software, gaining IT infrastructure, integrating business processes, and reducing operational costs. The pros and cons of customizing the ERP system are also discussed, including benefits like improved information management and flexibility, but also challenges like high implementation costs and resource requirements. Additionally, the importance of handling change management during ERP implementation is highlighted, with strategies such as explaining benefits, providing training, setting expectations, communicating with stakeholders, and analyzing involvement.
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